JTable data changed

Hello,
I have a JTable, there i stored values form database.
I also have a "Save" button in the form.
When user opens o form he saw data form database in JTable. I need a listener is user has changed some value i a JTable. If yes i need to enable save button.
Can somebody point me to some value change listener example o give some advice
Thanks a lot

You can provide your own text field component to the DefaultCellEditor. Then you can add a key listener to that text field:
    JTextField text = new JTextField();
    text.addKeyListener( new KeyAdapter() {
      public void keyTyped( KeyEvent e ) {
        // Enable your save button here.
        saveButton.setEnabled( true );
    DefaultCellEditor e = new DefaultCellEditor( text );
    // Then set the cell editor into the JTable however you prefer.
    // I usually overwrite JTable's getCellEditor() and return the
    // custom cell editor to do this.-Mike

Similar Messages

Data changes in JTable

hi experts
i'm tring to detect the data change in the JTable. The java.sun.com
gives one ex on this using "TableModelListener". but the program is
giving errors on using that. I want to detect the data changes
and also to save the data in its new form. how can i do it??
Also, if ur having a large table data and the user changes only one cell , do i have to write the whole table back to the database ???
Ashish

here is the code. if i write "implements TableModelListener" then
an error occurs
import java.sql.*;
import javax.swing.*;
import java.awt.*;
import java.awt.event.*;
import java.util.*;
public class TableDisplay extends JFrame implements TableModelListener{
private Connection connection;
private JTable table;
public TableDisplay()
//using JDBC to connect to a Microsoft ODBC database.
String url = "jdbc:odbc:trial";
String username = "ashish";
String password = "ashish";
// Load the driver to allow connection to the database
try {
Class.forName( "sun.jdbc.odbc.JdbcOdbcDriver" );
connection = DriverManager.getConnection(
url, username, password );
catch ( ClassNotFoundException cnfex ) {
System.err.println(
"Failed to load JDBC/ODBC driver." );
cnfex.printStackTrace();
System.exit( 1 ); // terminate program
catch ( SQLException sqlex ) {
System.err.println( "Unable to connect" );
sqlex.printStackTrace();
getTable();
setSize( 500, 350 );
show();
private void getTable()
Statement statement;
ResultSet resultSet;
try {
String query = "SELECT * FROM shippers";
statement = connection.createStatement();
resultSet = statement.executeQuery( query );
displayResultSet( resultSet );
statement.close();
catch ( SQLException sqlex ) {
sqlex.printStackTrace();
private void displayResultSet( ResultSet rs )
throws SQLException
// position to first record
boolean moreRecords = rs.next();
// If there are no records, display a message
if ( ! moreRecords ) {
JOptionPane.showMessageDialog( this,
"ResultSet contained no records" );
setTitle( "No records to display" );
return;
Vector columnHeads = new Vector();
Vector rows = new Vector();
try {
// get column heads
ResultSetMetaData rsmd = rs.getMetaData();
for ( int i = 1; i <= rsmd.getColumnCount(); ++i )
columnHeads.addElement( rsmd.getColumnName( i ) );
// get row data
do {
rows.addElement( getNextRow( rs, rsmd ) );
} while ( rs.next() );
// display table with ResultSet contents
table = new JTable( rows, columnHeads );
table.setSelectionMode(ListSelectionModel.SINGLE_SELECTION);
JScrollPane scroller = new JScrollPane( table );
getContentPane().add(
scroller, BorderLayout.CENTER );
validate();
catch ( SQLException sqlex ) {
sqlex.printStackTrace();
private Vector getNextRow( ResultSet rs,
ResultSetMetaData rsmd )
throws SQLException
Vector currentRow = new Vector();
for ( int i = 1; i <= rsmd.getColumnCount(); ++i )
/* switch( rsmd.getColumnType( i ) ) {
case Types.VARCHAR:
currentRow.addElement( rs.getString( i ) );
break;
case Types.INTEGER:
currentRow.addElement(
new Long( rs.getLong( i ) ) );
break;
default:
System.out.println( "Type was: " +
rsmd.getColumnTypeName( i ) );
currentRow.addElement( rs.getString( i ) );
return currentRow;
public void shutDown()
try {
connection.close();
catch ( SQLException sqlex ) {
System.err.println( "Unable to disconnect" );
sqlex.printStackTrace();
public static void main( String args[] )
final TableDisplay app = new TableDisplay();
app.addWindowListener(
new WindowAdapter() {
public void windowClosing( WindowEvent e )
app.shutDown();
System.exit( 0 );

Data changes in JTable cell.

Hi all,
On editing a cell in a Jtable ,necessary changes must get enforced in the corresponding cells of the same JTable.For example,I have fields called Quantity ,SalePrice and TotalAmount in a Jtable,where the Quantity field is editable.When i edit the Quantity value,a calculation (Changed Quantity *SalePrice)=TotalPrice must happen .Hence the Total Amount field must get Updated now.This must occur when I edit the Quantity and press Tab.No Button action is involved.Please tell me how to do this.the JTable does not use any TableModel.Thanks in advance.

As I said in your other post, your table does have a model.
What you seem to be saying is that your table has some calculated columns. If so then you should create an explicit table model so that when a cell is update the setValueAt() method performs any calculations based on this change and updates the rest of the model.
Remember to fire the appropriate events after the change.

How to Sort JTable data using Multiple fields (Date, time and string)

I have to fill the JTable data with some date, time and string values. for example my table data looks like this:
"1998/12/14","15:14:38","Unicorn1","row1"
"1998/12/14","15:14:39","Unicorn2","row2"
"1998/12/14","15:14:40","Unicorn4","row3"
"1998/12/17","12:14:12","Unicorn4","row6"
Now the Sorted Table should be in the following way:
"1998/12/17","12:14:12","Unicorn4","row6"
"1998/12/14","15:14:40","Unicorn4","row3"
"1998/12/14","15:14:39","Unicorn2","row2"
"1998/12/14","15:14:38","Unicorn1","row1"
ie First Date field should be sorted, if 2 date fields are same then sort based on time. if date and time fields are same then need to be sorted on String field.
So if any one worked on this please throw some light on how to proceed. I know how to sort based on single column.
But now i need to sort on multiple columns.So what is code change in the Comparater class.
Thanks in advance.. This is urgent....

I think your Schedule objects should implement Comparable. Then you can sort your linked list using the Collections.sort() method without passing in a Comparator.class Schedule(Date date, String class) implements Comparable
public void compareTo(Object obj)
Schedule other = (Schedule)obj;
return date.getTime() - other.getDate().getTime();
}

Save a JTable (data+settings) ?

I want to save a complete JTable.
In my JTable I changed all,
that means I changed the hight of a row and the length from a coloumn to have the best view of the data.
I want to save the table with this changes.
I used for the JTable the AbstractTableModel.
I tried to save and load the AbstractTableModel Object with the ObjectOutputStream but it doesn't worked.
Only the Coloumnames was showing, but that's all.
I hope somebody can help me
Andreas

Your post gave me an idea and I didn't think it would work, but it seems to have done just fine. There has to be something wrong with this. It's too bizarre.import java.awt.*;
import java.awt.event.*;
import javax.swing.*;
import java.io.*;
public class Test3 extends JFrame {
String[] head = {"One","Two","Three"};
String[][] data = {{"R1-C1","R1-C2","R1-C3"},
                     {"R2-C1","R2-C2","R2-C3"},
                     {"R3-C1","R3-C2","R3-C3"}};
JTable jt = new JTable(data, head);
byte[] bytes;
Container content = getContentPane();
int count = 0;
public Test3() {
    setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
    content.add(new JScrollPane(jt), BorderLayout.CENTER);
    JPanel buttonPanel = new JPanel();
    content.add(buttonPanel, BorderLayout.SOUTH);
    JButton save = new JButton("Save"), restore = new JButton("Restore");
    buttonPanel.add(save);
    buttonPanel.add(restore);
    save.addActionListener(new ActionListener() {
      public void actionPerformed(ActionEvent ae) {
        try {
          ByteArrayOutputStream baos = new ByteArrayOutputStream();
          ObjectOutputStream oos = new ObjectOutputStream(baos);
          oos.writeObject(jt);
          oos.flush();
          oos.close();
          bytes = baos.toByteArray();
          content.add(new JPanel(), BorderLayout.CENTER);
          content.validate();
        } catch (Exception e) { e.printStackTrace(); }
    restore.addActionListener(new ActionListener() {
      public void actionPerformed(ActionEvent ae) {
        try {
          ByteArrayInputStream bais = new ByteArrayInputStream(bytes);
          ObjectInputStream ois = new ObjectInputStream(bais);
          JTable newTable = (JTable)ois.readObject();
          content.add(new JScrollPane(newTable), BorderLayout.CENTER);
          content.validate();
        } catch (Exception e) { e.printStackTrace(); }
    setSize(300,300);
public static void main(String[] args) { new Test3().setVisible(true); }
}

Java.io.NotSerializableException when overwrite the JTable data into .txt

hi everyone
i had java.io.NotSerializableException: java.lang.reflect.Constructor error when overwrite the JTable data into .txt file.
At the beginning, the code will be generate successfully and the jtable
will be showing out with the data that been save in the studio1.txt
previously,
but after i edit the data at the JTable, and when i trying to click the
save button, the error had been showing out and i cannot succeed to
save the JTable with the latest data.
After this error, the code can't be run again and i had to copy the studio1.txt again to let the code run 1 more time.
I hope i can get any solution at here and this will be very useful for me.
but i dunno how to attach my .txt file with this forum
did anyone need the .txt file?
the following is my suspect code
private void jButton1ActionPerformed(java.awt.event.ActionEvent evt) {
String filename1 = "studio1.txt";
          try {
              FileOutputStream fos = new FileOutputStream(new File(filename1));
              ObjectOutputStream oos = new ObjectOutputStream(fos);
               oos.writeObject(jTable2.getModel());
               oos.flush();
               oos.close();
               fos.close();
          catch(IOException e) {
               System.out.println("Problem creating table file: " + e);
                        e.printStackTrace();
               return;
          System.out.println("JTable correctly saved to file " + filename1);
}this is the reading code
String filename1="studio1.txt";
        try {
               ObjectInputStream ois = new ObjectInputStream(new FileInputStream(filename1));
               TableModel model = (TableModel)ois.readObject();
                jTable3.setModel(model);
               System.out.println("reading for " + filename1);
          catch(Exception e) {
               System.out.println("Problem reading back table from file: " + filename1);
               return;
          }Edited by: Taufulou on Jan 8, 2009 11:43 PM
Edited by: Taufulou on Jan 8, 2009 11:44 PM
Edited by: Taufulou on Jan 8, 2009 11:45 PM

is this the code u mean?
i had put this code inside it but the problem still remain the same
if (jTable2.isEditing()) {
            jTable2.getCellEditor().stopCellEditing();
        }i had found a new thing that when i just double click the cell without change any data inside the table
and click the button "Save". the same exception which is
java.io.NotSerializableException: java.lang.reflect.Constructor
will come out again.

JTabel, detecting data changes

Hi,
I am new to the JTable component... I have set up a JTabel which displays some sample information. I have to display results I get from one of my methods... There is the Swing/JTable tutorial at http://java.sun.com/docs/books/tutorial/uiswing/components/table.html#modelchange ("Detecting Data Changes"), however, the necessary code has been removed from the tutorial! I hope you can help me...
I have set up the following table:
public class InfoDialog extends JDialog {
     String[] columnNames = {"Type", "Value"};
     Object[][] data = {
               {"Angle", "90"},
               {"Speed", "50"},
     public InfoDialog() {
          Container cp = this.getContentPane();
          setLayout(new BoxLayout(cp, BoxLayout.PAGE_AXIS));
          JTable table = new JTable(data, columnNames);
          table.setSelectionMode(ListSelectionModel.SINGLE_SELECTION);
          JPanel tablePanel = new JPanel();
          tablePanel.setLayout(new BorderLayout());
          tablePanel.add(table.getTableHeader(), BorderLayout.PAGE_START);
          tablePanel.add(table, BorderLayout.CENTER);
(...)From one of my other classes, GameStart, one of the methods, calculateAngle, returns the measured angle. I would like to display this result in the appropriate cell.
In the Swing tutorial I just can read "You can see the code for that method in [PENDING: The Bingo example has been removed.]"
So I am a little bit confused. I think I have to first extend AbstractTableModel, then I have something to do with fireTableCellUpdated... Can you maybe show me a working example or is this "Bingo example" from the Swing available elsewhere?
Thanks for your help!

so I can't extend AbstractTableModel... Why are you trying to do this?I first followed the example given by Sunan.N (reply #6).
Here is a complete working example:
http://forum.java.sun.com/thread.jspa?forumID=57&threa
dID=566133Thanks for this example. As a newbie I still have one problem: how can I set the a new value? I use the table.getModel().setValueAt(...) method... but which code goes into the tableChanged method and which into the setValueAt method?
Here is my code:
public class InfoDialog extends JDialog implements TableModelListener {
     private static final long serialVersionUID = 1L;
     public JTable table;
        String[] columnNames = {"Type", "Value"};
     Object[][] data = {
               {"Angle", "90"},
               {"Speed", "50"},
     public InfoDialog {
          Container cp = this.getContentPane();
          setLayout(new BoxLayout(cp, BoxLayout.PAGE_AXIS));
          Dimension dim_topPanel = new Dimension(300, 150);
          JPanel topPanel = new JPanel();
          topPanel.setPreferredSize(dim_topPanel);
          topPanel.setBackground(Color.YELLOW);
          DefaultTableModel model = new DefaultTableModel(rowData, columnNames);
          model.addTableModelListener(this);
          table = new JTable(model);
          table.setPreferredScrollableViewportSize(table.getPreferredSize());
          JPanel tablePanel = new JPanel();
          tablePanel.setLayout(new BorderLayout());
          tablePanel.add(table.getTableHeader(), BorderLayout.PAGE_START);
          tablePanel.add(table, BorderLayout.CENTER);
          cp.add(topPanel);
          cp.add(tablePanel);
          setDefaultLookAndFeelDecorated(false);
          try {
               UIManager.setLookAndFeel(UIManager.getSystemLookAndFeelClassName());
          } catch(Exception e) {
               e.printStackTrace();
          setResizable(false);
          setDefaultCloseOperation(DISPOSE_ON_CLOSE);
          pack();
          setLocationRelativeTo(null);
          setVisible(true);
     public void tableChanged(TableModelEvent e) {
          System.out.println("Table change");
     public void setValueAt(Object aValue, int row, int column) {
}What do I have to do to change, e.g., "Speed" from 50 to 60? I call the setValueAt method like this: table.getModel().setValueAt(60, 2, 2); but what do I have to write into my setValueAt method? I thought that my table will automatically change the value when calling the setValueAt method...?
The tableChanged method is being called when a value in my table changes... OK, but what should I do with this method? I just would like to set a new value...
:confused:

Getting started: JTable data validation

I have to write a set of methods which validate the data entered into a JTable.
My starting point is a method which loops through the cells of a row and checks to ensure that:
1. Each cell is not empty, and
2. Each cell does not contains only spaces.
(From there I would like to highlight the offending cell(s) and show a dialog box -- a separate matter)
I have been unable to find examples of similar validation code, either in my many Java books, or on the web.
Please let me know if you know of ANY publicly available table validation code examples, or if you are willing to share any examples of your own.
Many thanks in advance.

Hi.
Just let your cell renderer check if value is empty and set another background for this cells...
if ((new String(""+value)).trim().length()>0) {
setBackground(Color.red);
} else {
This is not realy good for performance, better way to check only once (and if data changes) and keep a list of wrong entries in table. The renderer can use a method like myTable.isValidEntry(int row, int col) to check if actual cell has valid entries or not.
Hope this helps...

Can not see the option Execution with Data Change in the infoprovider?

Hi team,
i am using query designer 3.x, when i go into my bex brodcaster settings and schedule my report
i can not see the option "Execution with Data Change in the infoprovider",
i can only see 2 options
Direct scheduling in background process
create new scheduling
periodic,
is there any setting which i would be able to see the option "Execution with Data Change in the infoprovider"?
kindly assist

Hi Blusky ,
check the below given link.
http://help.sap.com/saphelp_nw04/Helpdata/EN/ec/0d0e405c538f5ce10000000a155106/frameset.htm
Regards,
Rohit Garg

How can I recover from a Botched BATCH DATE CHANGE in iPhoto?

Botched Batch Date Change iPhoto08
Short Story: Intending to change the date for one photo I managed to change the dates for all 8,525 images in my iPhoto08 library to the SAME DATE!! I found that the original creation dates were saved in the in the Modified field that appears in the Photo Info Window / File metadata subsection. I would like some help figuring out how to set the Date Created to this File Modified Date that appears in the Photo Info Window.
GORY DETAILS:
I used iPhoto08/ Photos menu / BATCH CHANGE... /“Set DATE to 20100723 1:20:54 PM” with “Modify original files” checked. iPhoto changed all 8,525 images to the same date.
I now realize I should have used Photos menu / Adjust Date and Time ... But the damage was already done. Unfortunately there was no Edit menu / Undo for this operation. ALL 8,525 images have the same date. I checked in the the iPhoto Information sidebar--same date all images.
Next, as a test, I dragged an image to the desktop and opened it in Graphic Converter7.0.3. The same date “20100723 1:20:54 PM” appeared in the Image Browser List /”Date Created”, “Date Modified”, “Date Captured” metadata fields.
The following appeared in the Graphic Converter
Image Preview sidebar (subWindow) going left to right
Image menu/button
Date and Time: Friday, July 23, 2010 1:20:54 PM PT
Exif menu/button
File date and time: 2010:07:23 13:20:54
Date and time of original data generation: 2010:07:23 13:20:54
Unknown tag (36868): 2010:07:23 13:20:54 <- significant?
ExifTool menu/button
ExifTool Version Number:8.40
Warning: [minor] Suspicious MakerNotes offset for tag 0x9001
----System----
File Modification Date/Time: 2010:07:23 13:20:54-07:00
----IFDO----
Modify Date: 2010:07:23 13:20:54
----ExifIFD----
Date/Time Original: 2010:07:23 13:20:54
Create Date: 2010:07:23 13:20:54
<<<<<<OH MY GOD >>>>>> the BATCH CHANGE / SET DATE not only RESET the date for EVERY IMAGE in my library, it also changed the date metadata EVERYWHERE inside each individual image file.
Actually it's my Mom and Dad's iPhoto library containing all the kids and grand kids pictures, family trips, important events, everything. There is no backup. I feel as if I have tipped over a file cabinet containing all our photos. Our “date and event” organized 8,525 image iPhoto library was now as useful as a giant shoebox. On second thought, a shoe box full of real photo prints would be more useful than my iPhoto library because the prints would have the print date stamped on them.
At this point feeling desperate I closed my eyes and said a quick prayer to Saint Rita - Patron Saint of the Impossible.
I returned to iPhoto .................and noticed the Show Photo Info MENU item in the Photo Menu.
I selected it.
And Low and behold,
in the Photo Info WINDOW,
under the Meta data File SUBSECTION, the correct photo creation date appeared -->" Modified: 20071002 05:46:07 PM" I checked different photos ... They all had different FILE MODIFIED dates. These dates were/are the old creation dates! My prayers were answered: THANK YOU SAINT RITA!
But now I am really stumped! This File Modified Date seems to be some kind of external metadata that is indexed or keyed to each image. How is this metadata stored in the iPhoto library? How can I access this File Modified date? I now turn to you GREAT iPhoto WIZARDS. Pray tell, how can I set the “Creation Date to the file Modified Date” that appears in the Photo Info Window as a (scriptable?) batch process.
I am on my knees for this one...please help. we have iphoto11 but afraid to upgrade to it. until i know more i don't want to loose this Modified Date metadata.

thanks for the quick response...
no simple solution because no backup to restore from
iPhoto seems to be using file metadata as some sort of index key in the
Photo Info Window. open up the iphoto library package and take a look at
the .xml file -- ModDate is used everywhere. hoping to export this data and merge/join it to
each image.
still trying to figure it out.
thanks,
Tom

Open Transactions in ECC for Master Data changes in MDM

Hi All,
I have a basic Design question on how to handle the impact of Data changes in MDM for any open transactions with that Master object. For eg if we have a Material set up in MDM and in ECC and there are open Purchase Orders for that Material, now if the Base Unit of Measure is changed in MDM and gets harmonized to ECC(After Workflow approval of the Change) how will it impact the PO attached to the material . Can we do any configuration in ECC that will restrict any Open PO s not to take the new changed value and any new POs taking up the new Base Unit of Measure , or can we set up an alert/notification that will trigger for a PO whenever any Master Data is changed and the PO takes the new changed value on the fly . What will be the best approach from a solution point of view .
Thanks ,
Prabuddha

Hi Prabuddha,
In ECC if a change happens to a master data not all the changes are reflected automatically in the open documents like open PO or open Sales order. Some fields values have to be redetermined for eg: "pricing procedure", some of them needs to be changed manually for eg: "Description". Moreover specific to your eg of Base unit of measure, this is a sensitive field and has lot of impact on the process so there for changing such fields it is necessary to close all the open documents against the Master data record in consideration. This fact is regardless whether the change happens through an IDoc or directly by MM02/XK02/XD02
Prabudha, Please revert if you have further questions.
Best Regards
P T Manoj
Edited by: PT MANOJ on Sep 2, 2011 10:25 PM

Address data changed after invoice is created

Hi,
I've a problem to solve and it's related with data changed after invoice is created.
The scenario is the follow:
1º - create a complete and standard sales process - order => delivery => invoice, with the standard partner scheme and without edit the address data, for any kind of partner
2ª after the invoice is created, I change the address data on Client Master Data, for the same client that I've used on previous process
3º I'll go to the VF03 transaction and take a look at the partner data on header level. Here I can see that the changes on the Client Master Data ar updated to the invoice document wich is already created and printed when I maked the changes
I think that could be a program error because, once the documento is created, you only can change texts and accounts if this document is not yet created.
And, I can't edit this kind of data on invoice creation because it must be done at order level.
So I don't understand why it happen, but it happen on more than one client.
I'll hope that anyone can help me to solve this issue.
Kind regards,
Nuno Rodrigues

Hi Nuno,
the adresses of all Clients are stored in table adrc. If there are no changes in the order, the system takes the standard adress of the client. That is made for not having an extra adress for each order.
If you change the adress - the system will create a new adressnumber ( 999........ - see in VBPA ).
If you have different adressnumbers in your orders, you are not able th collect several orders into one delivery note - for the adressnumber ist normally a split-criteria.
Ich you will have an extra Adress for each Order, change the adress - for example by an user exit.
But if you have different adressnumbers - the delivery and the invoice will split the different orders - if you dont do something against in an user-exit.
Hans

No Data Change event generated for a XControl in a Type Def.

Hello,
Maybe I am missing something but the Data Change event of a XControl is not called when the XControl is used in a Type Def. or Strictly Type Def. (see the attached file).
There may be some logics behind it but it eludes me. Any idea of why or any idea of a workaround still keeping the Type Def. ?
Best Regards.
Julian
Windows XP SP2 & Windows Vista 64 - LV 8.5 & LV 8.5.1
Attachments:
XControl No Data Change event.zip ‏45 KB

Hi TWGomez,
Thank you for addressing this issue. It must be a XControl because it carries many implemented functions/methods (though there is none in the provided example).
Also consider that the provided non-working example is in fact a reduction of my actual problem (in a 1000-VI large application) to the smallest relevant elements. In fact I use a typedef of a mix of a lot of different XControls and normal controls, some of them being typedef, strictly typedef or normal controls and other XControls of XControls (of XControls...) in a object oriented like approach...
Hi Prashant,
I use a typedef to propagate its modifications automatically everywhere it is used in the application (a lot of places). As you imply a XControl would do the same, though one would like to construct a simple typedef when no additional functionality is wanted.
The remark "XControl=typedef+block diagram" is actually very neat (never thought of it that way) because it provides a workaround by transforming every typedef into a XControl. Thanks very much, I will explore this solution.
One issue remains: All normal controls update their displayed value when inserted into a typedef but not XControls. Data change event is not triggered. I known that XControls have some limitations (no array of XControls) but I would say, like TWGomez, that this is a “bug” considering the expected functionality.

How to schedule the webi report based on data changes in the report data

Hello,
I want to schedule a webi report based on data change in a column in the report.
The scenario is something like below:
1. If a data of a particular column changes from 2 to 3 than I would like to schedule this report and sent it to users mail box.
I know how to apply alerts or schedule a report or data tracking for capturing changes in the report but I dont know how to schedule the report only for data changes.
Anybody done this before.
Thanks
Gaurav

Hi,
May be these links can help you:
http://devnet.magicsoftware.com/en/library?book=en/iBOLT/&page=SAP_R_3_Master_Data_Distribution_Defining_Change_Pointers.htm
SEM-BCS: Load from data stream schedule
Attribute Change Run

Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
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