Just one ARD Admin Refused

Here's a strange one ...
I have ARD Admin on 3 Macs, on the same network.
Two of them can connect to a client, One cannot.
As all the passwords and setup IS correct, why would One ARD Admin NOT connect to just on ARD client with: 'Authenticaton Failed....' ?
The target Mac has a FULL Blue light on it in all ARD Admin's.
I've checked/repaired the KeyChain on the ARD Admin Mac with the issue.
All three ARD Admins can connect to all other ARD clients.
Just one ARD Admin cannot connect to just on specific ARD client, it can connect to all other ARD clients fine.
It's something local to the one ARD Admin Mac?
But what?
I've done the whole dlete computer thing on the ARD Admin to no avail, and deleted the Scanner entry too...
Thank you,
ARD Admin Macs are on OSX 10.9
ARD Admin is v3.7.1
ARD Clients are various from v3.4 upwards
This one ARD client is v3.4 (but there are others that are OK with ARD client v3.4, and like I say other ARD Adin can conenct to it.)
Message was edited by: James Rothschild

Hi James
I've seen this at a site I support that had recently upgraded to Mavericks. I subsequently discovered that at the time they did the upgrade they were having some slight/strange network/firewall issues which they'd ignored. These in fact had contributed to the problems they were having after the upgrade.
My 'fix' was to clear out the caches and then disabling remote management on the client workstations that were having the problem. These were then rebooted and remote management was then re-enabled. I'd deleted the misbehaving clients from the All Computers list in ARD Admin first and re-added them after the reboot and re-enable.
This may not be applicable for your location but I endeavour to make things easy for myself by always enabling the remote login (SSH) option in the deployment build. That way I can quickly and easily connect to affected clients and either run a script or series of commands that 'fixes' pretty much most problems I come across.
HTH?
Tony

Similar Messages

ARD Admin 3.2 on 10.5 no longer connects to 10.4

I used to be able to connect to my grandmother's computer over the internet using ARD Admin. But ever since upgrading to Leopard and ARD Admin 3.2, I have been unable to connect to her machine. The last time I was at her place I updated Tiger to the latest version, I updated her ARD client to the most recent version for Tiger (I believe it's 2.x but I'm not sure). I've done everything I can think of to make this work and it won't work.
She has an old PowerMac G4 and it can not be updated to Leopard.
Like I said, it used to work just fine. The only changes were on my machine. Any help would be greatly appreciated as I'm her only form of help and giving her tech support over the phone is difficult and frustrating for her.

Hi
Yes I can confirm its working for me. Leopard Client or Tiger Client connecting and controlling Tiger Server fine. I can also connect and control 10.5 Server using ARD with 10.4 Client. I've seen a similar problem to yours at one site when using 10.5 or 10.4 Client to connect to 10.5 Server. This has never worked although everything is setup the same as per other sites. Like you I can ping, see the server in the list and even connect. The problem shows itself in two ways. I connect but get a black screen and nothng else. Other times I get what you get.
I don't think its a router problem because the same router is used at other sites without the problem. This one site's ISP is one that I've not come across before (ie: not one of the 'mainstream' ones). I've not had chance to investigate but perhaps it may be a problem with them? I am clutching at straws with this theory though.
When you upgraded to Leopard did it coincide with an ISP change?
Tony

Mountain Lion, ARD Admin, and Screen Share Issue

We recently upgraded one of our Labs to OSX 10.8.2. The guy who teachs in that Lab then brought to my attention that he can no longer share his screen with computers in the Lab which are not logged in. If the machine is sitting at the Login screen he cannot share to them until after the students login. Control works fine through ARD, but not sharing. All clients have ARD version 3.6.2 installed. ARD Admin is version 3.6.1 and I can replicate in other buildings/locations.
Attempts to share with a 10.8.2 machine (one or many) which don't have anyone logged in will by all indications in ARD look like the sharing is happening on the Administrator machine, but you can visually see the screen is still sitting at the login prompt. The display on the machine to be controlled flashes for a second when the Admin clicks Share and it flashes again when the Admin unshares their screen. The same test run against a 10.6.8 client(still have a group in th next lab over) doesn't have the same problem.
My initial thought was this may be some sort of feature, but I don't see any where to turn it off. I've searched around, but I don't think I'm searching with the right terms for this issue. Any thoughts?

I've never been able to share my screen to computers that no one was logged in on; and i've been using ARD sense Mac OS X 10.4. I'm not saying it hasn't been possible; I've just never been able to get a computer to do that.
My work around is use send unix command as user root. I have a unix script that basicaly triggures and applescript to type a user / pass to login of a generic account. it takes about a minute to run. and if some one is logged in, it dosen't do any thing to that computer.
Heck it can even be set to be the default send unix command. so all the the user has to do is select all computers, click send unix, and click send.
Some thing like this:
if [[ "$(who | grep console)" == "" ]]; then osascript -e '
tell application "System Events"
keystroke return
keystroke "a" using command down
keystroke "PASSWORD"
keystroke tab
keystorke "a" using command down
keystroke "USERNAME"
keystroke return
keystroke return
keystroke return
end tell';
fi

IPhoto library Gone! (replaced in just one click w/o ever dragging 2 Trash)

iPhoto library gone / replaced in just one click (w/ o ever dragging anything to the trash)!
I currently own multiple PowerMacs all sharing the same high speed local network. All of them run the latest / Mac OS X.4.9 and have multiple HD’s (both internal and external) as well as iLife’ 06. And all of them also have iChatAV3 and are able to video chat one with the other at will while on the same local high speed network.
This is my very first iPhoto library nightmare since I’ve owned a mac. and yes I’ve always been conditioned to backup everything one wishes to keep. This particular scenario is no different. (altho my back up HD for one of the three G4 computers involved was a bit dated by at least 6 months).
This was essentially triggered via two separate iLife ‘06 apps , namely iPhoto and iChatAV3 (combined with at least an ounce of stupidity on my part). That combined with 2 people not communicating properly / being on the same page (or rather the same Folder) when working on the very same task. Hey... I do NOT claim to be an expert at this particular application even though I have used macs since apple first introduced the Apple IIe decades ago. So this does not stem from lack of experience but rather not thinking things thru entirely in terms of all the possible consequences of simple, yet catastrophic actions when it comes to replacing or authenticating one particular folder containing the entire iPhoto Library simply titled “pictures”.
Starts like this, ichatav is open on 2 of three macs and my teenage daughter asks me to send her a roll of pictures she downloaded into my computer (since it’s twice as fast as her own) from her digital still camera. Now she wants all 12 photos on her computer as well. So I drag all 12 photos to my desktop and place them in a folder titled “Jackies pics”. I drag this folder to her icon on my buddy list and ichat AV simply refuses to allow sending the entire folder and ask me to send them one at a time. That should have been my first clue. Strange I thought. Always worked well in the past. Why not now? So I tell her over ichatav that the app simply won’t allow me to send her the entire folder and that I’ll have to send them one at a time. Please make a new folder on your HD called Jackie’s pics. She agrees and creates a folder on her end called .... (you guessed it) ...... “pictures”...... to which she drags each of the 12 images I sent over our local network.
Little did she realize this newly created folder has the makings of an atomic bomb when it comes to importing the entire folder into iPhoto’s library on her own mac. A dialog box quickly materializes asking that she “authenticate” or hit cancel. So she ask me what to do. I said that’s fine, hit authenticate (assuming she titled it Jackies pics). BIG mistake! She hits authenticate and now she has the 12 images I sent her in iPhoto....BUT .... the 1600 or so originals in the entire iPhoto library quickly vanishes. Her entire iphoto library is now wiped out or rather replaced with this new folder. She asks me, what happened? And in less than 30 seconds she in complete tears. Over 2-3 years of her photos (all 1600 images) gone in the click of a mouse.
Today is father’s day .... and I remembered that I have a complete backup of her HD (even though it is a bit dated). So together, we managed to recover about 90% of the lost images. If anyone reading this knows how I can possibly recover the final 10% (most current photos) then please help us.
Bottom line: We were fortunate. This Father’s Day iPhoto Nightmare ended happily....
TIA
(3) G4 PM's/(3) S-Drives/Sony TRV900/Nikons/6FWHD's/PS7/iLife06/FCPHD/DVDSP/etc. Mac OS X (10.4.8)

Just another update .... Today, my daughter was multitasking on her G4 powermac working within iPhoto as well as email account and last but not least the latest iTunes. As she opened this final app (and I mean "final").... her entire hard drive bit the dust after she saw the spinning beachball and hence attempted to force quit. (I should also point out we are having a heat wave in San Diego today ...which also may have contributed to this hardware issue mainly).
This time, I had a complete updated copy of her HD and simply cloned it to a new hard drive. Took me a few hours to troubleshoot, clone and install a new drive in its place. But all is working normally again (sure hope it stays that way this time).
Friendly reminder to those who read this post .....
BACKUP, BACKUP, BACKUP .... ESPECIALLY IN IPHOTO & ITUNES!

You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 5 days.

I only have 1 Apple ID. I turned off iTunes Match on my iMac, and now I cannot turn it back on. I get this error when I try to just turn iTunes Match back on, on the same computer, with the same Apple ID that I used orginially to subscribe to iTunes Match:
This computer is already associated with an Apple ID.
You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 5 days.
I checked for iTunes updates. None are available since I am using the latest.
I stopped/started iTunes. I rebooted the iMac.
NOTHING HELPS!!!!!!!!
I have a Mac Mini and I use the same Apple ID on iTunes there. I was able to turn iTunes Match off and back on with no trouble at all but my iMac refuses to allow me to turn on iTunes Match.
Now what do I do?

Unless you really only have one AppleID that you use with the iTunes Store there's really nothing you can do. In the case of having only one AppleID you should contact iTunes Store support, since that would be a server-side problem.

Adding more than one Billing admins

Hi All,
is it possible to add more than one billing admins in a subscription?
Any idea.

Hi,
I believe it will be just one document, I say that because when you go to the cell and choose open document then it is aimed at opening just one document.
As for printing from cell text, you would have to open the document first before being able to print.
Cheers
John
http://john-goodwin.blogspot.com/

One Visual Admin (local) for all my SAP Systems

Hi there,
i have a little question.
I have to administrate about 20 different SAP Systems.
And it gets me on my nerves that i always have to go with putty on one of my systems.. set the DISPLAY variable and open the Visual Admin.
So what i have done is that i copied the /admin/ folder to my local PC
And put in all the different connections to my systems
XII
POI
XIK
POK
etc...
So i only have to open the visual Admin on my PC and choose on which system i want to connect. But i have now the problem that i become the following messages on different systems i wanna connect:
Warning: J2EE Engine kerner version is older than the version of Visual Administrator
J2EE Engine kernel Version: SP13
Visual Administrator version: SP18
So is it dangerous to work with this message? Or is this really just a warning and i can go on?
Or what can i do to administrate different Systems with different SP`s with one Visual Admin?
Regards
Bjoern

So thanks for your help. I just logon then
I thought i ask first..
Yeah.. all systems on the same kernel.. that would be nice..

ARD Admin with MacIntel

Currently using ARD 2.2 im not able to use the application (Admin version) on my brand new iMac Intel.
When i launch ARD it says "Software not up to date, check with software update", but it seems not available any update for this.
Any help?

Some of you may have seen messages over the past few
days with workarounds on how to use the admin
component of ARD 2.2 on Intel-based, which variously
called for removing, moving, or renaming various
pieces of the ARD client components. It turns out
that the only thing that needed to be "moved" was
ARDAgent.app
(/System/Library/CoreServices/RemoteManagement/ARDAgen
t.app).
The only thing you need to do is the following:
- Ensure ARDAgent.app is not running (in most
instances, this just means ensuring that Remote
Desktop isn't enabled in System Preferences ->
Sharing)
- Navigate to
/System/Library/CoreServices/RemoteManagement/ in the
Finder, and Get Info on ARDAgent.app. Check "Open
using Rosetta".
That's it! No deleting or moving (and forgetting)
pieces of the OS. Yes, yes, I was fine with the
workaround, too; at least it let me run ARD. But now,
there is a much more "friendly" workaround that does
not require modifying the Mac OS X installation.
Also, with ARDAgent.app running with Rosetta, full
ARD client functionality also seems to still work.
While ARD admin may not be "qualified" or "supported"
on Intel-based Macs, I hope this shows how little is
required to run ARD 2.2 on an Intel-based Mac...
This does not seem to work on some systems.
I have tried reinstalling ARD.
It never finishs the install, Software Update does not see it to update to the current version, and all copies of the ARDAgent.app that I have seen do not allow you the option to run as rosetta.

ARD admin behind Airport

I am using a Snow Airport at home (with an Airport Express to expand range) as my router. I use ARD at work to manage all my machines. I want to use the admin at home to manage the same machines at work. When I had a linksys router, everything worked fine, but when I went to the Airport setup, I don't get full ARD control, just VNC control. None of the ARD information shows up in the ARD Admin window either. How can I configure my Airport so I can control my mahcines at work with full ARD control at home?
Thanks,
Scott

Open/forward ports 3283 and 5900.

ARD Admin Question

Hi everyone,
I have a few clients using ARD Client (configured sucessfully).
I have two questions:
1) Can Clients pull up the Chat Window to initiate a Chat Session with the Admin (Me)
2) Should I login to each Client's system using their username/password (aka user account) - or should I create a Universal Administrator UN/PW to access Clients from my ARD Admin console. And if the latter, what's the best way to do this.
Thanks in advance

1)
In System Prefrences, Sharing, Remote Management, Computer Settings, if you check "Show Remote Management Status in menu", then regardless if your observing them or not the user can click on the menu, and see what ARD administrators are online. they can use that menu to request to chat with said ARD admin.
On the ARD computer it pops up as a request to chat in ARD.
I seem to remember some settings in ARD for client initiated chat.
if you uncheck Show Remote managment status in menu bar, and you uncheck show when being observed. Then the client will not show the menu for remote desktop; making it much harder for a user to try and start a ARD chat.
2)
The easy thing to do, is to have one account, witch is deticated to ARD access on every computer. That way you don't have to know every user's name, and paassowrd and you don't loose access every time a user changes their password. I keep the user name the same. For added security you could use a diffrent password for each machine; but then you need to keep track the password.

ARD admin 2.2 and Leopard

I did the upgrade to 10.5 on my MacBook and now ARD admin 2.2 is not able to open. When it tries to open, it does an attempted update and tells me more current software is already installed and then only lets me exit out...
Anyone know a work around that won't cost me $499 (price for new ARD Admin 3.2)

I just got ARD 3.2 via fedex today because I had the same problem as you and got the same answer you did from Templeton.
Just finished installing ARD 3.2.1, upgrading clients to 3.2.1 and everything is working perfectly. Back in business.
Unfortunately, the cost of upgrading to Leopard just doubled!
Rich

ARD Admin 3.3.2 and TimeMachine

Had some trouble connecting to my customers LAN over VPN (L2TP) and ARD Admin 3.3.2(455.19). Could not see any clients, the ones I already had in my list from earlier visits was all marked Offline.
Discovered that if I turned off my local TimeMachine backup, everything worked as it should.
I would like to run TimeMachine locally even if I'm connected to another network.
Any workarounds/solutions for this problem?

I'm having the same problem. None of the clients on the other side of the VPN are showing up except for the xserve hosting the VPN. It worked fine a few weeks ago...
Turning off local Time-machine backups didn't help me...

ARD Admin and Intel Core Duo MacBook

I just received my new Macbook and used the Migration to transfer everything from my old 14" iBook. When finished, everything so far appears to be working fine except my ARD Admin. When first launching the app, I had to reenter the serial number. Now I get a message each time I launch the app stating that "The Remote Desktop Administrator software is out-of-date." I am instructed to go to software update and check for new software. That process results in word that my software IS up to date. I have tried doing a reinstall of the ARD software, with no help. What all do I need to remove in order to remove all the old software to do a new install? My boss is using the same software version on his MacBook Pro without problems. We are running ARD Version 2.2.
Also, I have some saved tasks on my laptop ARD that I would like to set up on my desktop G4. Is there an easy way to complete this process?
Thanks

I know that ARD likes the client to be as new as the Administrator software. I wonder if it doesn't like that your administrator is 2.2 and your client is more than likely 3.0 or higher being a new machine?
Is the client enabled on your laptop? If it is, try turning it off, then restart and start the admin software.

I can only install the CC to just one of my computers under my ID. Why?

Hi
I can only install CC applications to just one of my computers under my Adobe ID.
To the next computer under my Adobe ID, I've tried many times and many ways to install CC, the Donwload Centre only allows me to install trial versions of CC applications. However, my trial account has already expired. So Adobe.com keeps asking for extra money or product serial number that I don't have for CC.
I did receive a verification email from Adobe verifying my Creative Cloud for Teams account. Following the proper procedure, I accepted invitation from an Admin of the Team. But it seems that the Download Centre doesn't recognise my Adobe ID in my next machine.
Is there anyone able to give me solution?
The 2 computers under my Adobe ID are both MacBook Pros (but in different ages). Is that a problem?
S K

S Kong from your description it sounds like your second computer maybe facing difficulties contacting our licensing servers. Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for several common causes and solutions for these difficulties.

Downgrade App store bought version of ARD admin?

I bought ARD admin 3.5.3 via the App Store a while back to control computers at work from home on my Macbook Pro 17 inch late 20122 occasionally and it worked great.
Following the 3.6.1 upgrade, all attempts to connect to any computer at work crash the Netgear incoming broadband router. This is with the ports mapped to various single macs to control, mostly running Snow Leopard.
I wanted to downgrade to 3.5.3 and followed the tip here exactly
https://discussions.apple.com/message/20292728#20292728
But since this is from a support/download version of the Admin tool, it asks for the serial again, which I never received as it was an App store purchase.
I can only now re-install 3.6.1 from the App Store.
Does anyone know a way of getting the older version from the App Store? Maybe I'm missing a very obvious trick here (like a "Legacy versions" button?).
Many thanks in advance
James

I have a similar issue - I have 3 copies of ARD 3.6.1 running perfectly on Lion systems - but also one "old" PPC Tiger system which detect as running ARD 2.2 (though I never actually installed 2.2 I assume it built into Tiger). I think ARD 3.4 is compatible with Tiger but wonder if anyone has got thise to work somehow as I also don't have relevant serial numbers.
Fortunatly remote access does work to the Tiger system but some of the other function don't work (e.g. remote package install).
Regards,
Shawn

Just one ARD Admin Refused

Similar Messages

Maybe you are looking for