Keep getting "Sorry, A serious error has occurred . . . " and then shut down. OS 10.8.5

I'm running OS 10.8.5 and Premiere CC. Newish Macbook Pro with 2.7 HGz processor, 16GB memory. Very fast, no issues there.
Often happens when I'm working with photographs, positioning or scaling them. This happens to EVER Premiere file I work on and my current file is completely ruined, the minute I open the rescue file it creates with new name I get the "Serious Error" message.

Hi CristinaRutter.
Please mention the make and model of the Graphics Card installed on your machine (go to about this MAC>more info). Also, if the crash happens on any specific format of photographs or clips.
Regards,
Vinay

Similar Messages

PLEASEEE HELP ME! "serious error has occured" and now it wont open

So I have been working on a video for youtube, and as always Adobe being a peice of crap shuts down every 5 minutes or so when I am doing a lot of effects or text, but pretty much it doesn't bother me anymore. Until last night I had been working on a project (it is saved because I click the save button every minute or so) and it said " a serious error has occured and we shut down immediatly, your project will try to be saved" or something like that. It has done this once or twice before so I was just going to open it back up. But now when I go to open it it does the little "im loading thing" for like 2 seconds then doesn't do anything..I gave it time to see if that would help. no. I also tried opening it up from another spot (not the desktop) but from my documents/adobe/4.0/ then my project, does it work? no. I am sooooo mad at it since I have had so many issues with other movie makers and other computers recently being soo stupid like this. and I thought this one was actually gonna work. but no. BTW it is Adobe Premiere Elements 4.0, if that helps. If ANYONE can give me a suggestion that DOES NOT involved rebooting and losing my current project which has taken me SEVERAL HOURS of VERYY specific effects almost down to a different one every second please tell me....and I would be DEVISTATED if it was gone! So pleaseeeeeeeeeeee help me if you can. Thanks so much.
-Emma_5

If it's a piece of crap, why are you trying to fix it?
Otherwise, how about telling us more about your system. Like which operating system you're using, how fast your processor is and how much free, defragmetned space is on your C drive?
Also, what kind of camcorder did your video come from and how did you get it into your computer? Which project settings did you select when you set up your Premiere Elements project?
Version 4 was a very stable build. But we can try to figure out what's up with your system if you give us some details.

Sorry a serious error has occurred

I am trying to open a wip project and I get the message 'Sorry a serious error has occurred' and Premier pro attempts to save the project.
This happens on every version of the project and every autosave version. I then tried to import one of those projects into a new project and got the same error. I then created a new project and tried to use the files that the previous project was editing and every time I import a file I get the same error.
The files all play on QT and are in Prores format. They all imported and worked in premier pro previously.
Any ideas?
Steve

Hi theendisnye,
Are you using any external drive as a media drive. If yes, then try the internal drive and move the assets to the internal drive and check. If this doesn't help then try uninstalling and reinstalling the program again and update it to the latest updates.
Regards,
Vinay

Very Common Premiere Error?? "Sorry, a serious error has occurred that..."

"Sorry, a serious error has occurred that requires Premiere to be shut down. We will attempt to save your current project"
Yep, that one. I get it every time I open up Premiere. The error box reappears after a couple of seconds, then it keeps reappearing and stacking up until I close the program.
I've done the most recent updates (Vista and Adobe), and spent hours on the net reading and trying different solutions. To no avail.
I think this is a pretty common error, no? But from everything I've read, people get the error using PR mid-program. For me, I can't even open the program. After Effects also starts (as a process in Task Manager), but runs in the background.
I updated MS Office 2007 (big update) and also my NVIDIA drivers (after I started getting this error).
You can read my recent problem that might help you understand a little bit more about this error on this thread.
Would upgrading to a Quadro GPU help at all?
My PC:
C2D E8400 o'cd @ 3.6GHz
8GB ram (DDR2 800)
1TB raid 0 (500GB internal as scratch disk)
2 512mb 9600GT's in SLi - should I upgrade?? NVIDIA Quadro?
Vista Ultimate 64-bit

Thanks, Jim.
So, (considering my unwillingness to wreck my current setup), would this possibly help my performance:
OS: (2) 500GB internal SATA's in RAID 0 (as is)
Scratch Disk: (1) 500GB internal SATA (sort-of as is)
Media files Disk: (1) 1TB non-'green' internal SATA (new purchase)
My main question is: What's the main difference between a Scratch Disk and a Media Files Disk?
For instance, I have a newly captured clip (let's call it footage.mpeg). And I have music.mp3 and lotsofpictures.jpg. So would I store all three of those files on my Media Files Disk, or on the Scratch Disk? The Scratch Disk was just for rendered files I thought (like when you're working on a project and previewing it?)? And so is Premiere reading from my Media Files Disk to play footage.mpeg and then using the Scratch Disk to bounce files back and forth? Sorry if I'm not making ANY sense.
Is my suggested setup a dumb idea (bad investment)?
PS - this may be another problem: my Scratch Disk (Hitachi internal 500GB SATA) is an OEM drive shipped as running on SATA I for 'backwards capability' for older mobos. So, I downloaded the firmware updater from Hitachi and the updater wasn't working (locking up after booting from CD). I figured it would be fine. Well, SATA I runs at a much slower speed than SATA II (the new standard). But I was transferring files to and from the drive and my OS RAID configuration and Vista was reporting over 30MB/s sustained write speed. Which by the way is not SATA II (also called SATA 3.0Gbit/s). I think this may be causing some of my performance issues. What do you think? Normally, SATA II should run at 300MB/s (so they claim) SATA 3.0Gbit/s specs

"Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attemp

I have been getting this message just a few nights ago after working on a project. Premiere was working at first for a few days but then this happened. Now everytime I try to activate the program it displays "Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attempt to save your current project".
I have tried uninstalling and reinstalling premiere 3.0 but that didn't help. WILL SOMEONE PLEASE HELP ME HERE!!!!!!!!!!!!!!
My computer is a Dell Dimension Desktop running on Windows XP with 256 MB of RAM

There are a couple of similar threads, so I will post my solution to you also. This worked when I had the same problem.
I have found a couple of steps for a solutions that worked for the "encountered serious error" message when attempting to share the project to disk or computer file. Here was my solution that worked.
1. I already compiled a project that took me 2 months and used video, photo, music. I added a new video track 'before' the other tracks and inserted a black jpg image, stretch it the entire timeline and make the opacity 0%. This covers any unseen 'gaps' in the project and won't interfere or cover anything else in the project.
2. Go to file - project archiver - copy project to a new folder away from the current folder (this will include a copy of all media used in the timeline of the project - trust me it's worth the duplication!).
3. Go to preferences - clear your media cache. Close the program.
4. Hold down the left ctrl + shift and then click on the Premiere program icon. Keep holding the ctrl + shift until the welcome screen for Premiere appears.
5. Open the new *.prel project you had saved in the new folder in step 2.
6. Go to share and make your disk or computer file.
After trying all the recommendations of the various posts, this is what I found that worked (I didn't find step 2 in a post but was just trying to back up the work I did and found that it created a new *.prel file!). For some reason, when previously trying to share the project with the original *.Prel file, it didn't like having all the media in different folders from the project, even if they were a in a sub-folder within the project folder. It wanted all the media in the SAME FOLDER as the project.
I just now have a new error that I can't find the solution for in support or the forum yet. But that's another post.
I hope this helps someone else!

Sorry, a serious error has occured that requires adobe premiere elements to shut down. we will attem

So I've had premiere elements 9 for a while and it always worked just fine, but one day right in the middle of working on a project i get this error message:
sorry, a serious error has occured that requires adobe premiere elements to shut down.
Why did this come up? I know I've plenty of free space and everything! Please if you know how to fix it then help!
Some other info:
My computer runs on windows 7
Once again, the Premiere elements I'm using is 9
Please if you know what to do please help!

Yes Bill,
I too have been very errant in turning off the CA Vet Security system , it too causes problems .
Regards,
Bob

Another 'Sorry, a serious error has occurred...'

Hi Folks,
I searched and tried some of the solutions... deleting style folder, creating a new cache with no joy so far.
Hoping someone here can help.
Hardware/OS specs at http://dl.dropbox.com/u/9233828/PRE_hardwareinfo.txt (dumped from speccy today)
Prem Elements version 9.01 (N224.08092010.240488) - I tried an update a couple of days ago, so hopefully that's the current flavour of 9.x
Issue:
Elements has been working perfectly on this machine since buying and installing it back in August 2011 (a couple of weeks before 10 came out )
This week however it has stopped working.
Starting Elements produces the following behaviours
The welcome screen loads
I get the Organize/New Project/Open Project screen
If I open an existing project:
Project appears to load (status bar completes)
Nothing happens
Menus are accessible but most options are greyed out - I can't even deactivate to try a re-install
If I start a new project
I get the New Project Dialog
Nothing happens as above
If I then try to either open a project or start a new one from the file menu I get the 'Sorry, a serious error has occurred that requires Adobe....'
Clicking OK does not however close elements down - I can repeat the process ad-nauseum until I shut it down
All other Adobe progs (CS5 Design Premium) are working fine
Any suggestions?

Thanks everyone for your suggestions I've tried most of them, but I think I'll cut my losses and get a different NLE.
I'll sum up the experience here, not so much for the forum regulars but for those who have come here via a web search having also entered the dead-end street of "Sorry, a serious error has occurred...", or, as I'm coming to know it, the Adobe Grey Screen of Death (or GSOD as it's easily as annoying and difficult to do anything about as the dreaded Windows BSOD).
So, if I understand it correctly, this error is thown up when some unspecified circumstance occurs that Premiere can't cope with.
No clue is provided to the user of what may have caused it
No log files are created
No entry is made to to the Windows application log
There is no debug mode
There are at least 20 recorded possible causes for the error
Adobe takes no resonsibility for the issue - it's a problem on the user's machine
Diagnosing the problem, working through all of the documented causes may require a massive commitment in terms of time and effort with no guarantee of success and, looking at some of the many posts on the subject, be detrimental to other applications or the system as a whole.
Premiere is a powerful and relatively easy to use tool, when it was working I thoroughly enjoyed using it. However, when it goes wrong (and reading posts here and elsewhere, it seems to go wrong quite a lot) it crosses the border into crapware - software that is poorly engineered and does not adhere to best practice with regard to error handling. As with any service - the quality of the product is often best measured by what happens when something goes wrong, rather than by how it behaves when everything works.
A sincere thanks to those in this little community that tried to help, but life is too short and my time is too valuable to spend more than a couple of days on this.
I'd advise anyone finding this post when researching for a purchase to look at Premiere as a question of risk management - if it works and continues to work then it's brilliant and offers great value for money. If it breaks then there is a very good chance that you're thoroughly stuffed...
I'm off now to decide between Corel and Sony for my next go at video editing
Good luck

Sorry, a serious error has occured... can't read Premiere 2.0 archived project

I am in the process of upgrading from Premiere Elements 2.0 to Premiere Elements 7, and also from Windows XP to Windows 7. I have XP on one hard drive, and Windows 7 on another. I've installed Premiere Elements 7 on the Windows 7 disk.
When I create a new project on PE 7, everything works OK. When I try to read anything that I created in PE 2, I get the following...
"Sorry, a serious error has occured that requires Adove Premiere Elements to shut down. We will attempt to save your current project."
In PE 2, I archived a project onto the hard drive Windows 7 hard drive, in 'my videos' folder, but even that causes me to get the above error.
Does anyone have any suggestions that I could try?
Thanks in advance,
Ron

You could export to DV-AVI and then read it in to PRE7 (but this will embed any transitions or effects into the import file).
Cheers,
Neale
Insanity is hereditary, you get it from your children

Sorry, a serious error has occurred... Rant and a solution

Warning. Much of this post is frankly a rant against a poorly written program and the so-called experts who offer up solutions here. If you are one of these experts and you have a thin-skin, don't read this post.
If you just want a solution to the problem skip to the bottom of the post.
INTRODUCTION
Adobe, I want my money back! I rarely buy Adobe products and always wind up regretting it when I do. This product was no exception.
I tried the trial version. Bought the product along with Photoshop Elements as part of a promotion.
Produced a couple of videos with it, no problems. Then, inexplicably, it stopped working for me and I would get the infamous "Sorry, a serious error has occurred..." message while trying to start or open a project. This would happen almost immediately, as it was drawing its intial screen layout.
MY FIRST BIG COMPLAINT... USELESS ERROR MESSAGE
This has to be the most useless error message I've ever read. The few times I've had programs crash on me, the error message that results usually gives me enough clues to find and fix the root problem.
ONWARD...
Uninstalled it with Revo Uninstaller, re-installed it.
Deleted all old project files.
Tried to re-start by clicking 'New Project' button.
Prompts me for a location for the project. I accepted the default.
Immediately gives me the "Sorry, a serious error has occurred..." message and shuts down when I press okay.
MY SECOND BIG COMPLAINT... INCOMPLETE UNINSTALL
I did observe that when I went to use the Organizer after the re-installs, the thumbnails of previous videos were still there. Clearly some cache wasn't removed during the uninstall.
If a cache wasn't removed, perhaps other remnants of the the program were still lying about on my machine. If they were the problem, then no amount of uninstalling/ re-installing would solve the problem.
CONTINUING...
At this point, I came to the forums for help and my worst fears were confirmed. This error message is a common problem. The suggestions to solve it were all over the place. The sheer depth and width of this faultfinding indicated to me that this is a seriously buggy piece of software.
With one or two exceptions it seems that nobody ever resolves this problem.
MY THIRD COMPLAINT... WELL-MEANING BUT UNHELPFUL 'SOLUTIONS'
These are some of the typical solutions I read on these forums:
- Your computer is probably underpowered. Give us a list of all your specs.
- Your computer doesn't have enough hard drive space. Give us a list of all your specs.
- Your computer doesn't have enough RAM. Give us a list of all your specs.
- Something on your computer has 'changed'. Give us a list of all your specs.
- Your hard drive is dying. Back it up quick!
- It's probably your anti-virus software. Turn it off.
- Some of your drivers are probably out of date. Update them all. Give us a list of all your specs.
- That's a different issue... start a new thread. (Lame...)
Most of that advice is... well, lame. It's pretty obvious that these people are just winging it, i.e. throw everything up there and hope something works. Sorta like that tech guy on the support line who always ends up telling you to 're-install the program' because he really has no clue what the problem is and just wants you off the line.
As someone who has used video editing programs for years, I'm here to tell you that the problem is rarely the computer specs. The specs listed by Adobe for this program aren't that onerous and my three-year-old Dell 1525 laptop with less than 20 megs of space on its 136 HD and 2 megs of RAM was able to produce videos with no problem.
Most computers sold within the last three or four years are pretty robust and should have no problem with consumer level video editing.
Sending people off on a quest to 'fix' their computer and research a lot of computer specs is a time-waster. That should be the LAST thing you recommend after first eliminating the program as a problem.
ONLINE SUPPORT
This is worthy of its own post, but I won't bore you here. Suffice it to say that Adobe tech support deserves some sort of industry recognition for its ineptitude.
MY SOLUTION
First, let me reinterate. The problem is probably the buggy program and not your computer, assuming your computer is relatively new and mid-range or better.
In my case, the clue was in the fact that not all of the program is uninstalled when you try to do a uninstall / re-install. The program likely had some sort of corrupted cache that stopped the program and that remained after an uninstall.
I unstalled it again, but after some research I came across this tool:
Adobe Creative Suite Cleaner Tool at http://kb2.adobe.com/cps/829/cpsid_82947.html
and this reference:
http://kb2.adobe.com/cps/859/cpsid_85966.html
The reference above applies to Photoshop, but the Organizer elements applies to Premiere unintalls as well.
After applying these two solutions and then re-installing, my Premiere Elements is working once again.
Had I followed the typical advice I would have spent days updating drivers, installing RAM, de-fragging and cleaning up my hard drive, listing specs to post here, etc. And none of it would have mattered a wit.
The program is still buggy though and my original problem may re-occur, I admit. I will certainly never buy another version of this POS program again, but, in the meantime, I hope I can save someone here some time in looking for a fix for their own message.

Your post count is 2 (as I write this) beginning July 17 - which indicates to me that you never asked for help in this forum (or you did so under another name)
As Steve said (and which you may not have known) this is not Adobe support, this is a place provided by Adobe for users to try and help each other
Yes... Adobe has less than good telephone support... a year or so ago that was even admitted to by the Adobe CEO, with discussion of that over in http://forums.adobe.com/community/general/forum_comments or maybe it was http://forums.adobe.com/community/general/forum_comments (been long enough ago that I don't really remember)
If you do have future questions... come back and ask and someone will try to help
Just as advance notice... don't come in saying "my file won't work... why?" without providing details... such as
This is not pointed at you, at least right now... this is just for the future
More information needed for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
Build a Configuration file http://forums.adobe.com/thread/877653?tstart=0
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/

Sorry, a serious error has occured that requires adobe premiere pro to shut down

Every time I start premiere pro, i get this message
Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
I have no idea why this is happening because the program has been working fine for nearly 7 months.
My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
THank you

Head to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Adobe Premiere CC Trial Version "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down." PLEASE HELP!

Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
Thank you!

So, opening a new project works?

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....

When I start up a new project in Premiere Elements 9, the only thing that comes up is the gray screen. When I try to open any existing project, I get the following message:
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried all of the suggestions on this website and still, nothing works. Any help or suggestions would be greatly appreciated.
Thanks!

JerryK713
First question that comes to mind is "Is this a never worked before type issue or it worked before but not now type issue?"
What computer operating system is your Premiere Elements 9 running on? Do you have the Premiere Elements 9.0/9.0.1 Update installed? And, the typical drill questions, do you have the latest version of QuickTime installed and are you working from a User Account with Administrative Priviledges?
Since Premiere Elements 9.0/9.0.1 is a 32 bit application, we would revisit the question of your computer resources...processor, installed/available RAM, free hard drive space? Is your computer optimized...defragmented, video and audio card drivers up to date, pile ups preview files and conformed video and audio files cleaned out? Scratch Disks directed to save location with enough free space to receive them?
Have you checked to make sure that antivirus and firewalls are not contributing to or causing the issue?
Another thought...are you running a dual (or more) monitor setup with your current video card?
Please review and then we can decide what next.
Thanks.
ATR

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

Keep getting "Sorry, A serious error has occurred . . . " and then shut down. OS 10.8.5

Similar Messages

Maybe you are looking for