Keep getting the same update message

This is the message we keep getting:
An update is required to use Folio Builder.  Please click here to download the Folio Producer tools.
We have installed this update but Folio Builder still produces this message.

Still struggling with this and quite frankly this is getting frustrating to the point where I'm losing confidence in Adobe Support.
Spent hours today with them trying to uninstall, re-install, setup new user accounts, all to no avail.
I followed the process they outlined to completely uninstall all Adobe Services, caches, and preferences (shown below). I did all this, and...
1. Re-installed just InDesign CS6 from Adobe Creative Cloud Account Manager.
2. Then went to Help -> Update, Installed DPS tools as instructed, and still got the "update is required" message shown above.
3. I've clicked that link, exited InDesign, downloaded file from the New Downloads section...
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5377
4. Ran patch file and completed update
5. Restarted, opened InDesign. Still get greeted to that pesky "update is required" message when I try to launch Folio Builder.
Is Adobe working on a fix for this? This can't just be affecting me.
If anyone's interested, here is the complete uninstall process as outlined by Adobe from my as-yet-to-be-helpful customer support chats...
Please make sure that you have the DVD or Download Link before performing the below steps.
Please uninstall all adobe Softwares from the following location.
Macintosh Hard Drive/Applications/Utilities/Adobe Installers and run the uninstaller of all adobe applications.
Please go to following link for downloading the Cleaner tool and then run it.
http://www.adobe.com/support/contact/cscleanertool.html
Now restart the computer in your original account and delete all the below mentioned folders from following locations. If you don't find any adobe folder or the following folders then leave it and move to the next step.
* means all the files and folders beginning with Adobe
Applications/Adobe*
/Applications/Utilities/Adobe*
/Library/Application Support/Adobe*
/Library/Application Support/FLEXnet Publisher/
/Library/Preferences/com.adobe*
/Library/Preferences/FLEXnet Publisher/
/Users/[user]/Library/Application Support/Adobe*
/Users/[user]/Library/Caches/Adobe*
/Users/[user]/Library/Caches/com.adobe*
/Users/[user]/Library/Preferences/Adobe*
/Users/[user]/Library/Preferences/com.adobe*
Please create a new Administrator account from the Apple Menu->System Preferences->Users&Accounts and name it Adobe or any convenient name.
Please restart the computer, login with new account and install the product from the DVD, Desktop folder or Application manager.
Restart the computer and then check the Software.

Similar Messages

  • Hi, Since updating to 10.7.2 I cannot make any changes to my web site. I just keep getting the same stupid message asking if I have an account even though I am already logged in. Any thoughts. Thanks

    Hi, Since updating to 10.7.2 I cannot make any changes to my web site. I just keep getting the same stupid message asking if I have an account even though I am already logged in. Any thoughts. Thanks

    Go and log out of your MobileMe account and then try logging back in again with a dummy username and password.  This can help clear it and then just log back in again with your normal username and password.
    Note though that iWeb does not require a password or username to use it - this is MobileMe.
    Also, start thinking about MobileMe alternatives before you are forced to in June.

  • HT201328 after unlocking from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this . Any ideas?? TKS Sandro

    after unlocking over the phone from ATT and resetting iphone 3gs I keep getting the same error message "could not activate phone" neither Apple Store Tech or ATT were able to fix this .
    Itunes displays a message saying "there is no SIM installed in the phone you're trying to activate" even if there is the same SIM that was working minutes before.
    The SIM works on a different phone I tested it.
    Any ideas?? TKS Sandro

    “Could Not Activate EDGE” error message Update ...
    Well it’s going on day 6 and still sporadic to no EDGE on my iPhone. At one time, it was thought to be a defective iPhone – since my partner’s iPhone works just fine.
    After over three hours on the land line with AT&T and Apple, I was sent to the local Apple store for a replacement. Of course, as soon as I walked into the Apple store my iPhone worked just fine. ;-( The local store replaced my iPhone and suggested I go home and activate the phone as a NEW iPhone, that way if there was a bug in my data it would not carry over to the new phone. Did that and well… still sporadic to no EDGE. By the way, I have the Big White “E” to the right of the 5 bars and AT&T .
    AT&T said last week they has “Software” issues in my area, but the CSR I talked to did not know what the issues were or if they were the cause of my problems. He did say they would call me back today to see how my iPhone was doing, but alas, no call back.
    When I’m next to my partner, trying to access the same feature, his iPhone is just so fast. Mine hangs up, draws out and finally I get the error message, “Could Not Activate EDGE”. I am updated to version “1.1.4(4A102)”. New (refurbished) iPhone direct from Apple.
    I remember reading a while back about some problems others had when they upgraded to from 1.1.3 to 1.1.4. I never had those problems, but it sure looks like they may have started. Does anyone remember what the problems with 1.1.4 were, what was done if anything to correct them, and best of all any suggestions?
    By the way, this is Seattle, not some small – out of the way place where connection and signal strength is expected to be second rate. Also, I had full function of my iPhone from the day I bought it in June 2007, all the way up to Thursday March 20, at 2120.
    Thanks
    Joe

  • I am trying to load iTunes and keep getting a error 126 and reinstall program.  I have uninstalled and reinstalled twice and keep getting the same error message.  How can this be resolved.

    I am trying to load iTunes and keep getting a error 126 and reinstall program.  I have uninstalled and reinstalled twice and keep getting the same error message.  How can this be resolved?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • I am trying to order a book, I keep getting the same error message," A network error occurred while processing your order, please check your network connection and try again"

    I am trying to order a book with iphoto, I keep getting the same error message.
    " A network error occurred while processing your order, please check your network connection and try again"
    I get the billing part up, it has even uploaded my jpegs but at the final process, I get the same message.
    I have ordered two books a few months ago without any problems.
    Now I keep getting the same message either half way into
    the order or at the final hurdle after the images have been uploaded.
    Any ideas?
    My shared Network has been fine and that does'nt seem an issue.
    Help.

    Try again in a couple of hours - sometimes it is a temp condition
    LN

  • I keep getting download error and it does not want to download.  I tried deleting anything that might have creative suite links and reloading but I keep getting the same error message.

    I keep getting download error and it does not want to download.  I tried deleting anything that might have creative suite links and reloading but I keep getting the same error message.

    Well... what IS the error message?
    Please read https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three time and I keep getting the same error message.

    On my PC, I cannot run itunes, I keep getting this error message" Quick Time failed to initialized (error02096) Quick time is required to run please unistall itunes then install itunes again, I have done this three times and I keep getting the same error message. I have had itunes for years, but up until 2 months ago the quick time will not initialize to run it.

    Try using the Windows Installer Cleanup Utility and delete the iTunes installer. Then try installing iTunes again
    http://majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

  • I keep getting the same junk messages and can't get rid of them permanently. Any suggestions?

    Please help - I keep getting the same junk messages and can't delete them permanently. Same thing happens in the Trash folder. Anyone have suggestions?

    Please help - I keep getting the same junk messages and can't delete them permanently. Same thing happens in the Trash folder. Anyone have suggestions?

  • Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

    Trying to install photoshop elements 11 and keep getting the same error message: "The installation process encountered an error while installing shared technologies."

    Medops20 please see Install rollback and Shared Technologies | Windows for information on how to resolve the current error.

  • I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn't support this base station. Go to AirPort Service and Support for more information."

    I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?

    This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
    To check and see if  that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
    Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
    You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express.

  • TS1717 I can't open Itunes, I have an error that says says MSVCR80.dll is not found. I have tried twice to uninstall and reinstall but keep getting the same error message. Can anyone help?

    I can't open ITunes, I have an error message that says MSVCR80.dll is not found. Is anyone able to help solve this issue for me. I have tried to unistall and reinstall ITunes twice but continue to get the same error message.

    A msi file is short for microsoft installer.  It normally is for installation, removal, and maintenance for a program. So iTunes.msi would be used for the updating of the program.  For some reason it isnt finding this so we can't update, install, or remove it.
    From what I have seen windows installer cleanup utility solved related problems before. 
    I found this forum about removing and installing a new iTunes.  It was about someone who was trying to isntall iTunes, and was looking for msi file and asked for help.   Using this should allow you to be able to install iTunes.  It won't give you the msi file but will allow you to isntall iTunes over again.
    This was what was said.
    Another option in case you can't get an msi. (Or even if you can ... the msi's mentioned in the messages may be damaged rather than missing.)
    Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
    After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
    Restart the PC, and try another iTunes install. Does it go through properly this time?

  • I keep getting the itunes update message and when I accept the terms and conditions it just keeps going back to tell me I have 3 updates itunes, safari and icloud and goes back to accept message without actually downloading?

    What is going on with itunes update?  I keep getting the message that updates are available for itunes, safari and icloud, but when I accept the terms and conditions and the install 3 items message, it keeps going back to telling me there are 3 updates available and have to accept terms and conditions again without it ever installing!! I am using a PC with windows vista.  Have not had this problem till December when I got an ipad and had icloud installed, don't know if there is a connection.

    I can't offer any help but it soulds like Apple goofed with the latest update. Many of us have the same problem. I may wait a week or so to see if Apple responds.

  • I keep getting the same error message:  "Runtime Error" for adobe reader

    Hi,
    I keep getting a 'Runtime Error' message stating the following:  "This application has requested the runtime to terminate it in an unusual way.  Please contact the applications server team for more information".  It then closes the attachment and shuts down the email program.  The email program that is being used is outlook express, I have tried removing Adobe and reinstalling it - with the same issue.  I have tried downloading earlier additions with the same issue.
    Any advice in relation to this issue would be greatly appreciated.
    Cheers,
    Janet

    You can go to control panel, add/delete programs and delete Quick time. Then download & install the stand alone version of Quicktime.
    http://www.apple.com/quicktime/download/

  • I set up ITunes etc. but keep getting the same error message: itunes cant connect ....error

    I'm getting very annoyed. Last night I bought an Ipod Touch for my son's birthday today. Tried to set it up last night...no go. I figured I was just tired and thought to try again this morning. I hooked the Touch up to my PC (running WIn7 Ultimate), downloaded the latest ITunes and set up "my" Apple ID. The fact I had to use my Visa was another annoyance. I set up HomeShare on his and my PCs and figured I'd activate the IPod from his PC, because it said on the acct. page that you could activate the acct. on only one computer. I plugged it in and got the " usb to itunes" image on the ipod screen, opened Itunes, checked for updates and it was the latest version. It said I have activated it on 2/5 PCs and before I could do anything else, I got the error message: " iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)" which pops up everytime. Still haven't seen the "app screen" on the ipod. I must say I'm rather disappointed with Apple after hearing how good it is. Doubt if I'll ever buy a Mac PC. They seem to be worse than MS for proprietary bs. If I can't get this working soon it's goin back.If anyone has had the same problem, I'd appreciate any feedback Thanks.

    Have a look at the articles mentioned  here:http://support.apple.com/kb/TS3694
    Unknown Error containing "0xE" when restoring: To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.

  • I upgraded my iphone 4s to the iphone 6 , and when trying to restore my settings from icloud, I keep getting the same error message, "unable to connect to icloud". it's been this way for 5 days! How do i fix this?

    I upgraded my old iphone 4s to an iPhone 6+ last Sunday (12/28). I've been trying to restore my settings and whatnot thru the icloud restore, and have been unsuccessful. The Wi-Fi connection isn't the problem, I'm not sure what is. The error message I keep getting is: "couldn't connect to icloud", it's been 5 days!! How do I fix this?

    Hi I would Restore New iPhone back to Factory Settings After Restore use same Apple ID & you will get all your Apps &Data back. This will get rid of any bugs. Cheers Brian

Maybe you are looking for

  • Unable to perform database compare

    Recently, not since three or four days, we have been facing an issue when trying to compare within visual studio 2013 on a database project. The compare screen loads up but I'm not able to select source or target. Nothing happens if I click the targe

  • Re - save in elements 12

    I would very much appreciate some help in saving edited photographs. As it appears to have saved them but when it finishes only the original photograph remains. When i re-edit the same photograph and save it tells me it is edit 2 but that is not save

  • Flash Player not supported on Android

    If I'd known so many websites rely on Flash Player to run their content I would not have wasted my money on an Android tablet. I did not know that Adobe has withdrawn support for Android devices. I have version 4.1.1 and I've downloaded the archived

  • Adding new parameter in ME28 selection screen

    Hi All, Did anyone know how to add in a new parameter(select-options) in ME28 selection screen? I'm only able found one enhancement for this requirement. In program i create a new implementation for ENHANCEMENT-POINT RM06EF00_02 and write the For eg:

  • [svn] 3223: Bug: N/A

    Revision: 3223 Author: [email protected] Date: 2008-09-16 08:02:31 -0700 (Tue, 16 Sep 2008) Log Message: Bug: N/A QA: No Doc: No Details: Fixed some minor TODOs in FlexClient with respect to message throttling. Modified Paths: blazeds/trunk/modules/c