Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
Kernel panics, message saying "You need to restart your computer.Hold down the Power..." I am in the middle of HSC very URGENT please help!! Mac keeps needing to restart!!
I looked in console and its saying that it may be because of Sophos Anti-Virus, i deleted and uninstalled all traces of Sophos but looked in console and this is some of the lines coming up:
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.intercheck[6460]) posix_spawn("/Library/Sophos Anti-Virus/InterCheck.app/Contents/MacOS/InterCheck", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.autoupdate[6461]) posix_spawn("/Library/Sophos Anti-Virus/SophosAutoUpdate.app/Contents/MacOS/SophosAutoUpdate", ...): No such file or directory
26/09/13 10:11:17.945 PM com.apple.launchd: (com.sophos.notification[6462]) posix_spawn("/Library/Sophos Anti-Virus/SophosAntiVirus.app/Contents/MacOS/SophosAntiVirus", ...): No such file or directory
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck[6460]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.intercheck) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate[6461]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.autoupdate) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification[6462]) Exited with code: 1
26/09/13 10:11:17.946 PM com.apple.launchd: (com.sophos.notification) Throttling respawn: Will start in 10 seconds
26/09/13 10:11:18.291 PM Safari: self <TabContentView: 0x7f8d5dd1aa50>
26/09/13 10:11:22.617 PM Safari: self <TabContentView: 0x7f8d5db7bb00>
26/09/13 10:11:27.866 PM Safari: self <TabContentView: 0x7f8d5c331a70>
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) posix_spawn("/Library/Sophos Anti-Virus/SophosUIServer.app/Contents/MacOS/SophosUIServer", ...): No such file or directory
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver[6487]) Exited with code: 1
26/09/13 10:12:19.939 PM com.apple.launchd.peruser.501: (com.sophos.uiserver) Throttling respawn: Will start in 10 seconds"
Looked all over computer and cant find anything of Sophos please help very urgent!
That was all that there was in the most recent one, how long do you think it could take to fix?
Here is the second most recent:
Wed Sep 25 15:39:39 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f81757965, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff81acc397fe, CR3: 0x000000001e2b5025, CR4: 0x00000000000606e0
RAX: 0x000000001d31a000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80b0dbb710, RBP: 0xffffff80b0dbb820, RSI: 0x0000000000000000, RDI: 0x0000000000000001
R8: 0x000000000000000a, R9: 0x0000000000000378, R10: 0x0000000000000128, R11: 0x0000000000000378
R12: 0xffffff800c626400, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff81acc39802
RFL: 0x0000000000010246, RIP: 0xffffff7f81757965, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0xffffff81acc397fe, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80b0dbb3c0 : 0xffffff8000220792
0xffffff80b0dbb440 : 0xffffff80002c4794
0xffffff80b0dbb5f0 : 0xffffff80002da55d
0xffffff80b0dbb610 : 0xffffff7f81757965
0xffffff80b0dbb820 : 0xffffff7f817667a0
0xffffff80b0dbb840 : 0xffffff7f8173a58e
0xffffff80b0dbb870 : 0xffffff7f8177fb6f
0xffffff80b0dbb8a0 : 0xffffff7f81779632
0xffffff80b0dbb8d0 : 0xffffff7f8177d7d5
0xffffff80b0dbb900 : 0xffffff7f8177c6db
0xffffff80b0dbb9e0 : 0xffffff7f817412b8
0xffffff80b0dbba10 : 0xffffff7f81778684
0xffffff80b0dbba30 : 0xffffff7f817449ce
0xffffff80b0dbbb60 : 0xffffff7f81741a4c
0xffffff80b0dbbbc0 : 0xffffff8000655f3e
0xffffff80b0dbbbe0 : 0xffffff800065681a
0xffffff80b0dbbc40 : 0xffffff8000656fbb
0xffffff80b0dbbd80 : 0xffffff80002a3f08
0xffffff80b0dbbe80 : 0xffffff8000223096
0xffffff80b0dbbeb0 : 0xffffff80002148a9
0xffffff80b0dbbf10 : 0xffffff800021bbd8
0xffffff80b0dbbf70 : 0xffffff80002aef10
0xffffff80b0dbbfb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD3000Graphics(7.3.2)[A2328231-E577-32FF-B20F-D08BDC FE9C51]@0xffffff7f81738000->0xffffff7f8179bfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f80889000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80d2e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80cf5000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63b
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
System uptime in nanoseconds: 1866666823698
last loaded kext at 480357661446: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
last unloaded kext at 303348424187: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80af7000, size 65536)
loaded kexts:
com.sophos.kext.sav 8.0.14
org.virtualbox.kext.VBoxNetAdp 4.2.16
org.virtualbox.kext.VBoxNetFlt 4.2.16
org.virtualbox.kext.VBoxUSB 4.2.16
org.virtualbox.kext.VBoxDrv 4.2.16
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.Greatdy.driver.SystemAudioCapture 1.0.0
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleIntelHD3000Graphics 7.3.2
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.driver.AppleSDXC 1.2.2
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
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" You need to restart your computer, hold down...."
My daughters iBook G4 1.33MHz Power Pc running 10.4.11
She keeps getting the blackscreen message " You need to restart your computer, Hold down.....etc. " This has been done several times but returns about 10 minutes later. Keen to save the computer if possible, so I would be grateful for any advice.
Thank you
MikeMike:
Your daughter's computer is having what is called a kernel panic. This can be either hardware or software based, although, more often hardware than software. RAM is one of the most frequent offenders followed by the Airport Express card. If you have installed additional RAM, remove the module you installed and boot without it and see if the KP returns. You can do the same with the Airport card. There are other possibilities, but that's where I would begin. Dr. Smoke's FAQ Resolving Kernel Panics has more information and troubleshooting tips. After you have checked these out please do post back with further questions or comments.
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Your MBP may have had a kernel panic. If so, post the kernel panic per these instructions:
http://support.apple.com/kb/ht2546
An Apple Hardware Test may be useful:
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Notes:
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Thanks guys!Please help me interpret my panic.logs.
Mon Feb 19 11:53:14 2007
panic(cpu 0 caller 0x0035AD9B): mbuf address out of range 0xc00ffff
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x13e53ab8 : 0x128d08 (0x3c9a14 0x13e53adc 0x131de5 0x0)
0x13e53af8 : 0x35ad9b (0x3ea14c 0xc00ffff 0x13e53b38 0x2020da)
0x13e53b18 : 0x239999 (0x1 0x2 0x13e53b48 0x25d0ac00)
0x13e53c28 : 0x236d0a (0x2c5ba8c 0x25d0ac00 0x1 0x506a8c0)
0x13e53e08 : 0x22d264 (0x25d0ac00 0x14 0x13e53e58 0x1a06d8)
0x13e53e48 : 0x22ecc5 (0x25d0ac00 0x14 0x6 0x0)
0x13e53f58 : 0x21c441 (0x25d0ac00 0x25d0ac00 0x44407c 0x1a1f6f)
0x13e53f98 : 0x202cfe (0x2c2e404 0x25d0ac00 0x25bb9812 0x1)
0x13e53fc8 : 0x19a6ec (0x0 0x0 0x19d0b5 0x2f21828) Backtrace terminated-invalid frame pointer 0x0
Kernel version:
Darwin Kernel Version 8.8.3: Wed Oct 18 21:57:10 PDT 2006; root:xnu-792.15.4.obj~4/RELEASE_I386
Tue Mar 6 18:12:09 2007
panic(cpu 0 caller 0x001A429B): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x4d860739, CR3: 0x00dd4000, CR4: 0x000006e0
EAX: 0x4d860709, EBX: 0x1b040709, ECX: 0x403d0840, EDX: 0x0dba7880
CR2: 0x4d860739, EBP: 0x1405bd28, ESI: 0x403c7880, EDI: 0x125932c8
EFL: 0x00010202, EIP: 0x00a0acd9, CS: 0x00000008, DS: 0x00460010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x1405bae8 : 0x128d08 (0x3cb134 0x1405bb0c 0x131de5 0x0)
0x1405bb28 : 0x1a429b (0x3d0e4c 0x0 0xe 0x3d0670)
0x1405bc38 : 0x19ada4 (0x1405bc50 0x0 0x1405bc78 0x127ee3)
0x1405bd28 : 0x9e3e57 (0x126b9004 0x403c7880 0xdba7880 0x4d860709)
0x1405bf08 : 0x39a463 (0x125932c8 0x2b23880 0x1 0x2797cec)
0x1405bf58 : 0x399635 (0x2b23880 0x0 0x1405bf78 0x4b0038)
0x1405bf88 : 0x39936b (0x2b350c0 0x3bbf43c 0x989298 0xffffffff)
0x1405bfc8 : 0x19ac1c (0x2b350c0 0x0 0x19e0b5 0x3a56040) Backtrace terminated-invalid frame pointer 0x0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AirPortAtheros(221.46)@0x9b3000
dependency: com.apple.iokit.IONetworkingFamily(1.5.1)@0x6f2000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5de000
dependency: com.apple.iokit.IO80211Family(151.1)@0x996000
Kernel version:
Darwin Kernel Version 8.9.1: Thu Feb 22 20:55:00 PST 2007; root:xnu-792.18.15~1/RELEASE_I386
Thu Mar 8 01:27:20 2007
panic(cpu 0 caller 0x001A429B): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0xde7f5bd5, CR3: 0x00dd4000, CR4: 0x000006e0
EAX: 0xde7f5ba5, EBX: 0xabfe0ba5, ECX: 0x402d3e18, EDX: 0x0dab6130
CR2: 0xde7f5bd5, EBP: 0x13ff3d28, ESI: 0x402cb130, EDI: 0x1258f2c8
EFL: 0x00010202, EIP: 0x00a0acd9, CS: 0x00000008, DS: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x13ff3ae8 : 0x128d08 (0x3cb134 0x13ff3b0c 0x131de5 0x0)
0x13ff3b28 : 0x1a429b (0x3d0e4c 0x0 0xe 0x3d0670)
0x13ff3c38 : 0x19ada4 (0x13ff3c50 0x0 0x13ff3c78 0x127ee3)
0x13ff3d28 : 0x9e3e57 (0x126b9004 0x402cb130 0xdab6130 0xde7f5ba5)
0x13ff3f08 : 0x39a463 (0x1258f2c8 0x2b2cc80 0x1 0x26368b0)
0x13ff3f58 : 0x399635 (0x2b2cc80 0x135eb4 0x0 0x26368b0)
0x13ff3f88 : 0x39936b (0x2c582c0 0x275ef40 0x450 0x1203)
0x13ff3fc8 : 0x19ac1c (0x2c582c0 0x0 0x19e0b5 0x2c67680) Backtrace terminated-invalid frame pointer 0x0
Kernel loadable modules in backtrace (with dependencies):
com.apple.driver.AirPortAtheros(221.46)@0x9b3000
dependency: com.apple.iokit.IONetworkingFamily(1.5.1)@0x6f2000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5de000
dependency: com.apple.iokit.IO80211Family(151.1)@0x996000
Kernel version:
Darwin Kernel Version 8.9.1: Thu Feb 22 20:55:00 PST 2007; root:xnu-792.18.15~1/RELEASE_I386
Thanks. -
You need to restart your computer/can't mount Macintosh HD
My problem is a bit of a complicated one and I have a lot of background info to explain, therefore I will try to go into great detail so please bear with me.
A couple of days ago I used Boot Camp to install Windows Vista on my Macbook. Everything was working fine and I used vista with no problems for a few days. Then yesterday I was playing a game in Vista and instead of manually quiting out of the game I took the lazy way out and just pressed the power button on my Mac which I had set in Vista to power down the computer. After a few second Vista shut down like it should have and the computer was off. I then pressed the power button again to turn on the computer. My startup disk at this point was Macintosh HD so I just let it boot up onto that volume.
And that's where the problems began. OS X booted BUT not all the way. It went past the startup chime, past the gray Apple, all the way to the blue screen with the rotating gear. But then it just stopped there. At first I thought the computer was just slow starting up because I shut down from Vista in a strange way but after a substantial amount of time of OS X not going past that point with the blue screen and rotating gear I decided to restart by pressing the power button for a few seconds and then pressing it again to start up. It went to the same place and hanged again. I did this 3 or 4 more times with no luck.
At this point, I consulted my Macbook manual and found out what to do if the computer doesn't start up. The best solution I could find by looking through pages 43 to 45 was to *zap the PRAM*. Simple enough, I restarted the computer and did the key combination and it restarted. Upon being restarted, it no longer went to the blue screen. No, no, not even close. It showed me the gray Apple logo and then after a second or two showed me the dreaded "You need to restart your computer" screen in four languages. No matter how many times I restarted and booted into OS X, it always showed that.
Now I have tried rezapping the PRAM probably ten times now and all it does is it shows me that as I have now learned "kernel panic" screen.
So I thought maybe I could repair the volume using Disk Utility on my OS X Installation DVD. So I did just that. I repaired the Macintosh HD volume. And that's when I noticed something strange. The Macintosh HD Volume was grayed out. I could still click on it and Disk Utility would still display options for what I could do with it but it was greyed out. It didn't take me long to find out that the volume was not mounted. I noticed this because my "Untitled" Windows Vista volume was not grayed out and had an "unmount" button. Again it didn't take me long to figure out that I should just click the mount button and my problems would be over. So I clicked and nothing happened. It just did something for a few seconds but didn't mount it. I don't know how many times I clicked on that **** button (out of frustration) but nothing happened.
And this is where I am now, with no idea about what I can do. My biggest worry is that I'll have to format the Macintosh HD and reinstall OS X but that's really my last, last resort because I have documents that are not backed up anywhere else and it would be a great hassle to restore them. If I was wiser I would have bought backup software for my Mac but I only bought it a month ago and went on an overseas trip in a very far away place a few days after buying it.
Anyway, it would be great if there was some sort of solution to fix this problem without wiping my volume clean. If there is none, and trust me, I'd try anything as long as I don't lose my files, then is there some sort of utility that can back up my volume onto a DVD or external hard-drive or something without booting up into OS X??
By the way, if this helps in any way: I have no problems booting up and using the Windows Vista volume.
Thanks in advance, and please help me.Hello,
First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
Anyway, thanks for the reply. Let's hope we get something.
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