Keyboard and Multi-Touch trackpad may become unresponsive on MacBook Pro (Retina, 15-inch, Late 2013)

Folks,
I have exacly same sympton described here on my 5 day old 15 inc macbook pro.
http://support.apple.com/kb/TS5296
MacBook Pro (Retina, 13-inch, Late 2013): Keyboard and Multi-Touch trackpad may become unresponsive
Has anone tried to apply this patch on 15 inc ?
Kind Regards,
Neroshige

The patch is only for MBP late 2013 13 inch. 15 inch is not able to install this patch
I'm facing this problem intermittently.
When my keyboard & trackpad went unresponsive, I plug in my USB keyboard and the keyboard & trackpad went back normal.
I search the web and somebody highlight it may due to connector to keyboard/trackpad appear to be curled.
Not sure is hardware problem or software bug...

Similar Messages

MacBook Pro Retina 13' late 2013: built-in keyboard and Multi-Touch trackpad may become unresponsive after HDMI unplug

At my desk I usually plug 2 external monitor (one via HDMI, one via Display port) and an external APPLE USB keyboard and BT touchpad.
Most of the time I unplug the HDMI cable the built-in keyboard and touchpad stop working.
This is very annoying issue because I have to force a shutdown to fix that.
Only sometimes it got fixed by plugging back the HDMI cable.
I already patched with MacBook Pro Retina EFI Update v1.3 and Issue persists.
Is there anyone else with the same issue?
Any idea on how to fix it?

Have you done an SMC reset lately? Intel-based Macs: Resetting the System Management Controller (SMC)
May or may not work.

TS5296 MacBook Pro (Retina, 15-inch, Late 2013): Keyboard and Multi-Touch trackpad unresponsive

Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9
EFI 1.2 installed.
Keyboard/trackpad hangs when using the left USB.
The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro.
I have a 15inch macbook pro. The EFI update 1.2 does not resolve this issue for me.
Whenever I plug something into the left USB, after the 2nd or 3rd time, the keyboard and trackpad become unresponsive. To get the keyboard/trackpad back again, I must restart the machine.
This is what the consol says:
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
I cannot install the EFI update 1.3 as I get an alert "This software is not supported on your system." I assume because it was made only for the 13inch.
Is this a hardware or firmware issue? If it's only firmware, why does this issue only affect some users? If it's hardware, should I just return this macbook?

I can reproduce the behavior at will. I just have to plug in the tablet on the left USB board, reboot the tablet, disconnect the cable and reconnect. At that moment the trackpad and keyboard will both freeze.
This is the complete sequence of console logs I have
20/11/13 22:58:38,000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=544[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=550[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=551[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:58:38,915 hidd[71]: MultitouchHID: device bootloaded
20/11/13 22:58:40,401 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 22:58:40,957 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.56 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 22:58:52,000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xb400 ****
20/11/13 22:58:58,187 sandboxd[556]: ([177]) mds_stores(177) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
20/11/13 22:58:58,393 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e3] flags: 0x8 binding: FileInfoBinding [0x2ed] - extension: jpg, UTI: public.jpeg, fileType: ????.
20/11/13 22:58:58,394 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,454 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e5] flags: 0x8 binding: FileInfoBinding [0x345] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF .
20/11/13 22:58:58,455 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF request size:128 scale: 1
20/11/13 22:58:58,457 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e7] flags: 0x8 binding: FileInfoBinding [0x2ef] - extension: txt, UTI: public.plain-text, fileType: ????.
20/11/13 22:58:58,457 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: txt, UTI: public.plain-text, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,518 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e9] flags: 0x8 binding: FileInfoBinding [0x347] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.
20/11/13 22:58:58,519 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:128 scale: 1
20/11/13 22:59:06,399 Console[561]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
20/11/13 22:59:53,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:59:54,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:59:54,099 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 23:00:06,659 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:32,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:45,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=575[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=581[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=582[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=588[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=594[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=595[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:34,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:38,604 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 23:01:39,393 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.79 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe0004051 - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Disconnecting the tablet doesn't resolve the issue. A reboot does. I still have to try if the workaround posted by Apple for the MBP-13 Late 2013 (close the lid and reopen after a few minutes) would work here too.

MacBook Pro Retina, 15-inch, Late 2013 - becomes unresponsive

I have been experiencing a very frustrating problem that renders my laptop completely unresponisve.
I can be in the middle of anything, using Firefox, working on a spreadsheet - no rhyme or reason, and my mouse, keyboard, trackpad won't work. Nothing I do other than a force quit will get me going again.
Now for the really frustrating part. After I do the force quit - I let the laptop sit a few minutes before powering back on. Once I reboot the laptop, I then click to enter my user password and the password box does not come up. Again, nothing I do will cause the laptop to respond other than a force quit. Okay - left with no other option - force quit again... wait a few minutes and reboot. Same thing again - you have to be kidding. This sometimes take four or five attempts to get the password display at the login.
I have been experiencing this for the last two or three months, have been on the phone with Apple Support, reinstalled the OS, then took the laptop to the Apple Store Genius Bar so they could do a fresh OS install... and the problem persists.
Apple support suggested I set up another user account and reinstall my core programs there and see if the problem continues. This has been difficult to troubleshoot since you can't access anything once the problem starts.

Same here. I've a mac book pro retina, brought 6 weeks ago.
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If it was a £250 PC I guess I would live with it, but its a £1,500 state of the art macbook, I sort of expected it to be perfect.
Have you thought of asking for a replacement?

My MacBook Pro (Retina, 13-inch, Late 2013) trackpad stops working intermittently on Safari. It works after closing then reopening but stops again. Curious?

While using Safari or Firefox my trackpad 2-finger scroll stops functioning after working normally. Trackpad works fine with all other applications.
Seems it might be a setting or software problem. Any resets needed?

Howdy mandasaureezy,
If I understand correctly you are unable to successfully boot past this gray sreen when using the built in monitor on your Mac unless you boot to your Boot Camp partition even after resetting your SMC and performing a Safe Boot. I would next use the troubleshooting in the following article to help resolve or isolate the issue here, named:
Mac OS X: Gray screen appears during startup
It's a pretty big article so it can be a bit daunting, but just take it step by step from the top and you should do just fine.
Thank you for using Apple Support Communities.
All the best,
Sterling

In my macbook pro retina 15 inch there is installed mavericks but ı want to create recovery disk and ı need to download mavericks from App Store but it doesn't download??

Hey guys ı really need your help. I bought macbook pro retina 15 inch 2 weeks ago and it came with installed mavericks of course but ı want to create a recovery disk and to do that ı need to download mavericks installer from app store but when i click to download mavericks from appstore purchased part ı get a message says " Your purchasing process couldnt complete. OS X Mavericks cant be installed to this computer." How can ı solve this problem!??

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Though they are for Mt. Lion, the same steps will work.
Ciao.

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Tonight (Nov 11), my trackpad stopped working completely on my MacBook Pro Retina (Late 2013 - OS X 10.9). It does not seem to notice anything (clicks, movement, scrolling, etc.). Also my keyboard has stopped working once.
I have the Macbook Pro EFI Firmware Update (Version 1.3), which was apparently installed as of November 8th. I've read that it is supposed to fix the problem, which is odd because the issue did not start for me until after I had the update. Would be grateful for some help. Thank you.
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I also have experienced the same problem even though I have installed the update.
I have asked Apple to ring me for a discussion today, however, not sure what can be done if the fix doesn't do what its supposed to do.
Happy days (my first Macbook pro) not so happy!!!
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Regards
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Here's a new one for the absolute Geniuses out there.
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As I was told by the Genius who repaired my laptop the first time, this laptop has been extremely well looked after. It has no dents whatsoever, has never been dropped, is always used on a hard, level surface for the sake of heat distribution and is just generally well cared for.
I can't really track down any similar issues on the entire Internet. The fact that surrounding keys work as normal seems weird, and the backlighting is A OK as well.
If you people can fix this one, I'll be extremely impressed. I'm assuming I'm going to be taking my second trip to the Genius Bar in as many weeks though. Please prove me wrong, or maybe a switch back to Windows is in order... (*shudders*)

Take it to the genious. Tell them exactly what happened, that you had it working fine, battery replaced, now the keyboard has an issue. Be polite but firm that you want them to look at it no charge considering that the problem began AFTER the battery replacement.

My Macbook Pro 2014 ran out of battery while mid-slideshow. Now the slideshow won't skip through photos and I can't figure out why? Macbook Pro 2014 13-inch Intel i5 8GB RAM 128GB flash, iPhoto library is on external HDD

Macbook Pro 2014
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Use these instructions for OS X Mavericks.
See these instructions for OS X Mountain Lion.
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Thank you

Whether they replace just the screen, a subassembly, the whole top half of the computer, or the entire computer is entirely up to them, as is whether they replace with new or refurbished parts.
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Back when people really cared about the manufacturer of their screen (in the beginning of the Retina models, when one manufacturer had a bad run of screens), instructions for using Terminal commands to determine which you had circulated. I didn't bother to keep a copy of the one I used. A web search for "retina screen manufacturer" (without the quotes) should reveal as top hits several sites with very similar instructions.

My Macbook pro Retina 15 inch (2011) keeps freezing and rebooting out of no where.

This is the code that pops up please help me!
Anonymous UUID:       1DCA0D36-FFEF-A2B1-8C58-12173532A8D1
Fri Apr 4 16:49:09 2014
Panic(CPU 4): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff80368a4568, spinlock owner: 0xffffff80375e39e0, current_thread: 0xffffff80375e39e0, spinlock_owner_cpu: 0x4
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff803edd4b58, RDX: 0xffffff803edd4b58
RSP: 0xffffff81132fbd00, RBP: 0xffffff81132fbdb0, RSI: 0xffffff803edd4b90, RDI: 0x0000000000000000
R8: 0x0000000000000000, R9: 0x000000000000039b, R10: 0x0000000000000000, R11: 0xffffffffffffffff
R12: 0x0000000000000000, R13: 0xffffff803edd4b48, R14: 0xffffff80368a4560, R15: 0xffffff80368a4560
RFL: 0x0000000000000246, RIP: 0xffffff80207c3ee4, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 4), Frame : Return Address
0xffffff810a3c6f50 : 0xffffff80204e1ed1
0xffffff810a3c6f80 : 0xffffff80204db3ef
0xffffff810a3c6fd0 : 0xffffff80204f34e9
0xffffff81132fbdb0 : 0xffffff80207c3ce7
0xffffff81132fbe20 : 0xffffff80207c342b
0xffffff81132fbf30 : 0xffffff80207c2fa4
0xffffff81132fbf60 : 0xffffff802083e0a7
0xffffff81132fbfb0 : 0xffffff80204f3818
BSD process name corresponding to current thread: esets_proxy
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide:     0x0000000020200000
Kernel text base: 0xffffff8020400000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 7634137823907
last loaded kext at 245050792457: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7fa2816000, size 65536)
last unloaded kext at 305515983316: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7fa2816000, size 57344)
loaded kexts:
com.eset.kext.esets_kac          600.00.91f01
com.eset.kext.esets_pfw          600.00.91f01
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleMikeyDriver          2.6.0f1
com.apple.driver.AppleHDA          2.6.0f1
com.apple.driver.AGPM          100.14.15
com.apple.driver.ApplePlatformEnabler          2.0.9d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.GeForce          8.2.4
com.apple.driver.AppleIntelHD4000Graphics          8.2.4
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleMuxControl          3.4.35
com.apple.driver.AppleIntelFramebufferCapri          8.2.4
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleThunderboltIP          1.1.2
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.5.1
com.apple.driver.AppleUSBHub          666.4.0
com.apple.driver.AppleSDXC          1.5.2
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleAHCIPort          3.0.0
com.apple.driver.AppleUSBEHCI          660.4.0
com.apple.driver.AppleUSBXHCI          670.4.0
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.1
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.driver.DspFuncLib          2.6.0f1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.5fc2
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOAcceleratorFamily          98.14
com.apple.nvidia.driver.NVDAGK100Hal          8.2.4
com.apple.nvidia.driver.NVDAResman          8.2.4
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.iokit.IONDRVSupport          2.4.1
com.apple.driver.AppleGraphicsControl          3.4.35
com.apple.iokit.IOAcceleratorFamily2          98.14
com.apple.AppleGraphicsDeviceControl          3.4.35
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.3f10
com.apple.driver.AppleSMC          3.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.IOPlatformPluginFamily          5.7.0d10
com.apple.driver.AppleHDAController          2.6.0f1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.iokit.IOHDAFamily          2.6.0f1
com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily          3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
com.apple.driver.AppleUSBMultitouch          240.9
com.apple.iokit.IOUSBHIDDriver          660.4.0
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          656.4.1
com.apple.driver.AppleThunderboltNHI          2.0.1
com.apple.iokit.IOThunderboltFamily          3.2.7
com.apple.iokit.IOUSBUserClient          660.4.2
com.apple.iokit.IO80211Family          630.35
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOAHCIFamily          2.6.5
com.apple.iokit.IOUSBFamily          675.4.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.11
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          23
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.9
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1
panic(cpu 6 caller 0xffffff80207c4685): "Spinlock acquisition timed out: lock=0xffffff80368a4568, lock owner thread=0xffffff80375e39e0, current_thread: 0xffffff8035380450, lock owner active on CPU 0x4, current owner: 0xffffff80375e39e0"@/SourceCache/xnu/xnu-2422.90.20/osfmk/i386/locks_i386.c:365
Backtrace (CPU 6), Frame : Return Address
0xffffff81141e3650 : 0xffffff8020422fa9
0xffffff81141e36d0 : 0xffffff80207c4685
0xffffff81141e3710 : 0xffffff802081b0c6
0xffffff81141e3750 : 0xffffff80206d5a34
0xffffff81141e3b90 : 0xffffff80206c88c6
0xffffff81141e3be0 : 0xffffff80206c8bc2
0xffffff81141e3dc0 : 0xffffff80206b6d2d
0xffffff81141e3de0 : 0xffffff8020652763
0xffffff81141e3e10 : 0xffffff8020633b3e
0xffffff81141e3eb0 : 0xffffff802062b20c
0xffffff81141e3f60 : 0xffffff8020632a29
0xffffff81141e3fb0 : 0xffffff80204d6ff7
BSD process name corresponding to current thread: kernel_task
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Razer Mamba
USB Device: Razer DeathStalker
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Uninstall ESET by following these instructions. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes.

My letter "A" in my macbook pro retina 13 inch keyboard is broken does my warranty with apple cover it i bought my computer just 5 months ago :(

yeah as the title states it my macbook pro letter A is broken does apple cover it or do i need to pay for it?

The Apple warranty is one year, so take it to an Apple store genius bar for examination by the techs. They will determine the reason for the breakage and overage.

Although I turned off WiFi, set as 'require admin password to turn on and off wifi, when I turn on my MacBook Pro, retina latest model, just got for a month, it turns on wifi automatically, is this a back door or virus or security hole? Thank you

I have my all networks at 'Off' status in the system panel, never use Bluetooth either, also in the top status bar, and set as 'require admin password to turn on and off WiFi', but when I turn on my MacBookPro 15" retina newest model only one month old, it goes on to WiFi automatically by itself.
Is this a back door? Security hole?
The other day, I was taking a break for five minutes, when I came back, the Microsoft outlook is open for setting up an account, I never use outlook, it is there only because it comes with the office package. Also, iTunes was playing music, I don't use iTunes when I'm working. Both were not on before I left for the break.
What is the problem?

I have my all networks at 'Off' status in the system panel, never use Bluetooth either, also in the top status bar, and set as 'require admin password to turn on and off WiFi', but when I turn on my MacBookPro 15" retina newest model only one month old, it goes on to WiFi automatically by itself.
Is this a back door? Security hole?
The other day, I was taking a break for five minutes, when I came back, the Microsoft outlook is open for setting up an account, I never use outlook, it is there only because it comes with the office package. Also, iTunes was playing music, I don't use iTunes when I'm working. Both were not on before I left for the break.
What is the problem?

Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi
I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!
I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.
Just for your information, this is the version of macbook i am using
MacBook Pro (Retina, 13-inch, Late 2013)
2.4 GHz Intel Core i5
8 GB 1600 MHz DDR3
251GB Flash storage
As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.
Regards
Shreyas

Hi Barney,
Here is the output you seek -->
Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 430
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
    APPLE SSD SM0256F disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Viscosity
    [not loaded]    com.viscosityvpn.Viscosity.tap (1.0) [Click for support]
    [not loaded]    com.viscosityvpn.Viscosity.tun (1.0) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]
    [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]
    [running]    net.juniper.pulsetray.plist [Click for support]
    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.macromates.auth_server.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [loaded]    com.realvnc.vncserver.plist [Click for support]
    [loaded]    com.sparklabs.ViscosityHelper.plist [Click for support]
    [running]    net.juniper.AccessService.plist [Click for support]
    [not loaded]    net.juniper.UninstallPulse.plist [Click for support]
    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.1.10329.0 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
    ClickToFlash
    Reload Button
    YoutubeWide
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    MacFUSE [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        18%    mds
        15%    Safari
         6%    WindowServer
         5%    com.apple.WebKit.Networking
         1%    ocspd
Top Processes by Memory: ℹ️
    455 MB    softwareupdated
    206 MB    Microsoft Outlook
    153 MB    com.apple.WebKit.WebContent
    146 MB    WindowServer
    137 MB    Safari
Virtual Memory Information: ℹ️
    298 MB    Free RAM
    3.76 GB    Active RAM
    3.36 GB    Inactive RAM
    1.17 GB    Wired RAM
    4.45 GB    Page-ins
    901 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 18, 2015, 08:25:23 AM    Self test - passed
    Apr 17, 2015, 06:29:29 PM    /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash
    Apr 17, 2015, 03:11:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details]

Keyboard and Multi-Touch trackpad may become unresponsive on MacBook Pro (Retina, 15-inch, Late 2013)

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