Keyboard or right hand bottom area not working...how do I fix?  And update problems.

My keyboard will not type the letters M, I, J and sometimes the letters around.  I can turn it horizontal and it works, except that area.  I think it is a spot on the the right side of phone that is just not working touch-wise.  Anyone heard of this?  I did a hard restart and it still did not fix.  I also tried to update it through iTunes and now iTunes will not let me get the newest download.  It gets stuck at "Backing up iPhone".  It is very frustrating!

Have you tried to reset by pressing and holding the sleep/wake button and the home button for 10-15 seconds until the Apple logo appears, ignore the red slider.  Then turn back on. You won't lose any data doing the reset.  If that hasn't/doesn't work try a restore from back up - http://support.apple.com/kb/HT1414

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