Killing process

Question

Hi,We use Essbase 6.5.1 on UNISYS server machine.Sometimes after client run Essbase->member selection, the query hangs and Excel does not responding. When we try to kill the process true application manager it NEVER WORKS, it change the status to "terminating" and hangs on that stage.When we try to kill the process thrue task manager on server machine it does not success also, only if the sysadmin use special extra powerful utility to kill it.What Can it be?

Answer 1

We have experienced the exact same problem. These hanging processes, which we have so lovingly named "ghost" processes, have caused us much misery. These processes cannot be killed via andy MaxL commands nor the app Manager.We are running Olap server 6.5.4 on Unix Sun OS box.These ghost processes prevent us from exporting our databases, stopping our application or even performing any of these loads. When this happens we are forced to have your sys admins kill the application process from the Unix side and start it back up. This is risky since we've been told it may cause database corruption, but Hyperion hasn't given us an alternative solution.We run into this problem maybe once or twice a month and have been forced into doing manual member loads because of it.We have several support calls open for this issue, but Hyperion seems to want to write it off right now as a user error for not disconnecting from the add-in properly.If anyone knows why this occurs or how to work around it, your input would be much appreciated.Thanks, -Rick.