Laptop only runs in safe mode after installing itunes 10.5.2 and no solutions work in safe mode. I'm close to restoring computer to factory settings!!
I'm so frustrated!! None of the solutions work, I've uninstalled itunes, won't let me uninstall bonjour because "i dont have permission" and my laptop will only run in safe mode.
I'm thinking about restoring my laptop to factory setting even if it means losing everything!!
The Apple launch issues article suggests pulling 3rd-party plug-ins if the problem doesn't happen in Safe Mode.
Here's the article that will walk you through the process -> iTunes: Troubleshooting issues with third-party iTunes plug-ins
Similar Messages
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What happens to the old library? Do I have to install all my songs again?
For general library squiffiness following an upgrade the easiest thing is to restore your last backup, but I guess if it were that simple you wouldn't be here.
Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2 -
IPhone 3G went into recovery mode after installing iTunes 9.0 and 3.1 OS
Hi there,
I recently had to waste about 2hrs time, to get a not working 3.1 OS update fixed on my iPhone 3G. This is not the kind of hassle I would expect from Apple!
I am using a MacBook with OSX 10.5.6 and an iMac with SnowLeopard and iTunes 9.0.
When upgrading from 3.0.1 to 3.1 on the iMac my iPhone 3G immediately went into some kind of "recovery mode". Three attemps failed to get that fixed. The iPhone would always be recognized as a iPhone in "recovery mode".
iTunes would then connect to some kind of Apple service, to restore/recover the phone, but then fail again and again with a "2600" or so error. Detailed info on that error would furthermore lead to a Apple website, that was not accessible ("sorry, there is no information available...").
Finally I had the idea to connect the iPhone to my OSX 10.5.8 MacBook's iTunes 9, which surprisingly managed to get the iPhone out of recovery again. First all my app store apps were gone, but then I found a tab within iTunes, where I could recover all my apps (after checking the option "overwrite apps on iphone").
This was by far the most stupid gone wrong upgrade process on a before well working phone and an iMac, I have ever encountered.
Thanks for the wasted time, Apple. Proably you guys should get things straight before releasing banana phone OS updates, that work on one Apple and not the other.
Cheers
ChristophAwesome, thanks!! I actually read on another forum about doing that on an XP computer because Vista and 7 drivers get screwed up for the iPhone, so I just got done doing it on an XP computer and it WORKED!!!!
Thanks for the reply! -
Itc_plugin.dll could not load in 64-bit mode after installing iTunes 12.01
Hi,
I just updated iTunes on my Windows 8.1 Samsung Laptop to the most recent version, iTunes 12.01. Since then it's showing the following message when it starts:
"itc_plugin.dll could not load in 64-bit mode"
and a checkbox for "don't show this message again'
I don't know if this itc_plugin.dll is even important, it seems to work fine. Should I be worried? I already reinstalled iTunes to see if it were an installation problem but the error still shows.The .dll file could be a legacy from an older version of iTunes or third party software. I don't have a copy, neither can I track down any information about it. You might want to locate it and remove it from the iTunes plugins folder or click "Don't show this message again".
tt2 -
after upgrading to iTunes 11.01.12 the air-play button disapeared. the apple-TV3 and the receiver can communicate, but in my computer there is no button to play on any other speaker/unit. it seems that iTunes can find them. i did everything on the checklist, like check that all units are connected to the same wifi and have the latest firmware.
after upgrading to iTunes 11.01.12 the air-play button disapeared. the apple-TV3 and the receiver can communicate, but in my computer there is no button to play on any other speaker/unit. it seems that iTunes can find them. i did everything on the checklist, like check that all units are connected to the same wifi and have the latest firmware.
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Will not start even in safe boot after installing latest camera update
MacBook Pro will not start even in safe boot after installing latest camera update.
I started my machine and did a software update. Only the camera update needed. So installed and when required I pressed restart. It restarted and did install. Then restarted again. I expected to get to the login screen and it turned itself off. Tried three more times. Each time shutting off. I unplugged everything, and pressed start waiting for log in window. No it shutdown before the log in window. I then tried safe mode and that did not work either on three more occasions.I have managed to resolve some issues. I can now restart the machine via a CD boot. If I do cmd C into something like tech tool pro, then restart from that disks menu it restarts every time.
If I try a safe start it shuts down. If I try a normal start it shuts down. I have managed to repair permissions and that cleared up some start up permissions but with no improvement to the boot problem. The only way to load is via the cmd-C boot option. Any other ideas? -
I can no longer sync my iPhone 5 with 8.2 by wi-fi after installing Yosemite 10.10.2 and iTunes12.1.0.50. I can only sync by cable. Any solutions?
Hello Josephene,
Welcome to the Apple Support Communities!
I understand that after recently updating to the most recent versions of Mac OS X and iTunes. To troubleshoot iTunes Wi-Fi syncing not working as expected, please work through the suggested steps located in the attached article.
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing - Apple Support
Have a great day,
Joe -
Please could you advise? ... After installing Itunes 11.3.1.2 on my Laptop and when reconnecting my iPad2 via USB, it is no longer visible under 'My Computer'. Any advice on resolving this issue would be most welcome. Thanks
Any one or a combo may help
Give your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and try again.
Try a different USB cord
Try a different USB port
Try rebooting your computer
Try closing/opening iTunes.
If you go through that and it doesn't work, try going into the control panel, add/remove programs. Uninstall iTunes, Apple Mobile Device Service, Apple Application Support. Then redownload and reinstall iTunes and try again -
Macbook with osx 10.6.8 crashes in the album mode(middle one) after installing itunes 10.6? It still crashes if I open itunes in the sfe mode.
iTUNES 10.6.1.7
How do I restore the original iTUNES that recognizes our music libraries and our iPODS?
Thanks for your consideration.
Message was edited by: mrtruffles -
After having shut down after installing updates, when I restarted and tried to open a word doc, it started opening ALL the word docs and the only way I could stop it was by"force quit" . This is REALLY annoying!!
May be it is the Resume feature.
System Preference > General > Number of recent items
Uncheck the box next to "Restore windows when quitting and re-opening apps".
Best. -
ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???
Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
After installing Mavericks my MacBook Pro and my MacMini can't shut down, only a grey screen and finish. Must be killed by the power button. Why?
Nach der Installation von Mavericks kann ich weder das MacBook Pro (2 x 2.4 GHz) noch den MacMini (2 x 2.66 GHz) herunterfahren. Es bleibt ein dauerhafter grauer Bildschirm. Nach 20 min habe ich einen erzwungenen Neustart durchgeführt.
Ausserdem startet die Macs wesentlich langsamer als mit OS X 10.6.8.same here... sometimes it works, most of the time it doesn't!!
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After installing itunes Windows 7 doesnt boot and stalls while loading atipcie.sys driver
After installing itunes my computer stalls when loading atipcie.sys driver. Computer will not boot up in safe mode or Last known good. Only resolution was to perform System Restore to a time before itunes was installed, thus deleting the itunes installation
Anyone know of a fix or workaround for this issue ?Windows 7 64 bit core i7
BSOD while updating to iTunes 10 with suspended installation of Apple Mobile Device Support. Network drivers no longer working as a result. Attempted fix by downloading from a different machine and competing install via files transferred over on flash drive. No dice. Attempted removal of iTunes, QuickTime, Apple Mobile Device Support, Apple Application Support, Apple Software Update to see if this would fix. Followed this up with a restart. This seems to have improved matters as system is starting up faster. No dice. Try reinstall network drivers from Sony ViaoCare disk. Installed and restarted. No dice. Next, try Widows 7 Network and Sharing diagnostics. No dice. Next try manual removal & reinstall of network driver using Device Manager, restart. Can't seem to re-install Network Controller. Still trying to solve this. -
After installing firefox 27 "save link as" is not working
after installing firefox 27 "save link as" is not working started a few days ago use to work fine before v27 was installed. please help.
Hello hansram, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
''(If you're using an added theme, switch to the Default theme.)''
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br>
[[Image:FirefoxSafeMode|width=520]]<br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Thank you. -
Computer can't find DVD/CD-ROM drives after installing iTunes
After installing iTunes, my computer no longer can detect my DVD-ROM and CD-RW drives. They've disappeared from the "My Computer" window.
I ran "System Restore" and the disc drives showed up, but now they're undetected once again after I re-installed iTunes. I've restarted, I've uninstalled and then reinstalled iTunes, I've run the built-in diagnostic self-checks on the drives, I downloaded updated drivers, I uninstalled and reinstalled drivers, spent 1 hour on the phone with Apple support, and finally spent 2 hours on the phone with Dell Support. Nothing. Please help--I want to be able to use my iPod with Windows.
Dell Dimension E510 Windows XP Windos XP Media Center Edition 2005
Dell Dimension E510 Windows XP
Dell Dimension E510 Windows XPHey there. May I interject? Anyone mind?
For the most part, what's occurring is one of two things. Either...
A) an application (such as Roxio, Nero, iTunes, etc.) is installing a driver file (as a .SYS) or replacing a working driver file that is referenced within your registry. For some folks, the replaced driver is still referenced by either an UpperFilterCheck or a LowerFilterCheck, and the device manager is actually seeking out that file that, well... no longer exists. Or, when you try and uninstall the application (iTunes is the frequent transgressor) everything is removed, including the related driver files, but the registry isn't altered... so the device manager continues to try and locate that driver file... which no longer exists.
or
B) a virus (or trojan) burrows its way into your file structure, and creates an element of itself disguised as a .SYS file. We've seen this happen before with viral elements disguising themselves as audio or video card driver files, in the efforts of masking themselves from lower-class anti-virus programs (or un-updated ones). In this case, they take on the name of a driver file that the optical drives are "familiar" with, and so, with the intention of being "fast, friendly, and efficient", the optical drives are tapped to utilize this new "driver" file... and it gets referenced in the registry as such.
However, when your anti-virus actually snaps to it, and removes the virus / trojan, and you go off on a virus-killing mission, galavanting through the registry and cleaning the little buggers out in Safe Mode and everything... you might remove the viral elements... but... the reference to them might still remain. The device manager is still looking for that "driver file", and will cause the optical drives to lock up in a Code 39 or Code 41 because of it.
Either way, the thing to do to reclaim your optical drives is located in your registry here:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}
You'll want to have that open, and a mini-window of the following:
START -> CONTROL PANEL -> SYSTEM -> Hardware (tab) -> DEVICE MANAGER -> Offending Drive (with yellow tag by it) Right-Mouse-Click and PROPERTIES -> Driver (tab) -> DRIVER DETAILS
Notice that list. It references all the drivers that that particular drive is utilizing. There should be a single .DLL (dynamic link library) file and multiple .SYS files. It's the .SYS files we're focusing on, and they should be located in your C:\WINDOWS\System32\drivers\ folder stem. If you want to open a new window explorer, and go verify that each of those driver files still exists in that folder stem, you may.
At this point, compare the Driver File Detail list with the Registry Tree Location you're sitting in, and look at the UpperFilterCheck and LowerFilterCheck key values. Your offending key value will NOT be on your Driver File Detail list!!! It might be as small as "PFC" or something else, but that value is referencing to a driver file that no longer exists. Delete that offending key value. Close the registry.
Close the Driver File Details and Drive Properties windows. At this point, to finish this up, you need to Soft Uninstall (Right-mouse-click on the drive, and hit "Uninstall" ) the drive(s), let the Device Manager refresh... then hit ACTION -> Scan For Hardware Changes ...
This should start a new Found New Hardware cycle, and.... poof!... your drives should be back to normal
I don't know if this will help, I think it should.
Good Luck. Post back if you have a problem.
Rachyl
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