Laptop shutting down automatically or sometimes showing fatal error.. please help
hello guys,
i have been using Hp pavilion dv5- 1103ax laptop for last 17months but now i have been having problem in it. my laptop shutting down automatically or sometimes showing fatal error due to physical memory dump.
i thought because its got AMD Turion processor it might be heated up so its shutting itself down.. but now its getting off in 10minutes time or if i play a video in youtube or an avi file in system its switching off in the next minute..
i just want to know what could be the problem and what should i do.
please help me with this..
regards ,
venkat..
Does the laptop also shut down from safe mode ?
If yes, the perform hard drive self test to figure out whether it is a hardware or software issue .
Plug in the ac adapter and remove all external device . Then, perform following steps to perform hard drive self test .
1. Turn on/ Restart the laptop and keep tapping f10 key until bios set up screen appears .
2. Select Tools/Diagnosis option using up or down arrow key.
3. Select hard drive self test option.
4. Run primary hard drive test .
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EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 7:59:28 AM EST
Hardware Information: ℹ️
MacBook Pro (15-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:3:43
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TOSHIBA MK7559GSXF disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
HDV4 (disk0s2) / [Startup]: 749.30 GB (712.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
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[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.avast.userinit.plist Support
Launch Daemons: ℹ️
[invalid?] com.adobe.SwitchBoard.plist Support
[loaded] com.avast.init.plist Support
[loaded] com.avast.uninstall.plist Support
[loaded] com.avast.update.plist Support
[invalid?] com.perion.searchprotectd.plist Support
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[invalid?] com.avast.home.userinit.plist Support
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None
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AdobePDFViewer: Version: 10.1.1 Support
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TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
Google Earth Web Plug-in: Version: Unknown
Safari Extensions: ℹ️
Avast Online Security
Trovi Search for Safari
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
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16% mds
7% WindowServer
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1% fontd
1% com.avast.daemon
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41 MB Google Chrome Helper
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