Laptop won't start. Only allows ESC key. Hardware check sowed HW good. What do I do?

Laptop is only a few months old. It began having issues and freezing up. Now it won't even come on. Bottom left corner of screen says to hit ESC key and i did. Checked hardware and it was good. System recovery does nothing. Set to boot from hard drive but that didnt help either.

Dear Customer,
Welcome to HP Support Forum and we are glad to assist you.
It looks like you are not able to Boot into the Operating System on your Notebook.
We will surely assist you with this.
Originally the Notebook will have the Recovery Partition and that would give you an option to create a set of Recovery Disk. If you have not created those Recovery Disks when the Notebook was in working condition we cannot do that right now
As of now if you need to recover your Notebook with the new Operating System you can check if the Recovery Partition
is in a working condition or not, If yes you can easily recover/restore your Notebook
If Recovery Partition is corrupted
You need to call HP Technical Support and request for a set of Recovery Disks , So you can recover/restore your Notebook at the earliest
OR
You need call up Microsoft and purchase an Operating System with the License Key, So you can recover/restore your Notebook at the earliest
I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay
Hope this helps, for any further queries reply to the post and feel free to join us again
 **Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

Similar Messages

  • Took apart Macbook pro 13 to remove broken headphone tip in the jack. Had to remove battery to get to the headphone jack. Now the laptop won't start. The power button is just not responding. Battery indicator showed charge of 3 dots initially but now only

    Took apart Macbook pro 13 to remove broken headphone tip in the jack. Had to remove battery to get to the headphone jack. Now the laptop won't start. The power button is just not responding. Battery indicator showed charge of 3 dots initially but now only the last dot is blinking. The power cable used to light up green initially but now the green light is gone. I have tried SMC reset, which didn't work. What are my options?

    Macbook Pro2067 wrote:
    <snip>
    What are my options?
    Take it to an authorized service center.

  • My laptop won't start up, I want to back it up via firewire, but it is filevault protected. How do I login and turn off vilevault?

    My laptop won't start up, I want to back it up via firewire, but it is filevault protected. How do I login and turn off vilevault? When I connect to another computer via firewire and try to transfer files, finder freezes.

    To use FireWire target disk mode
    Make sure that the target computer is turned off.
    If you are using an Apple portable computer such as a PowerBook or MacBook as the target computer, plug in its AC power adapter.
    Use a FireWire cable to connect the target computer to a host computer. The host computer can be powered on.
    Start up the target computer and immediately press and hold down the T key until the FireWire icon appears. The hard disk of the target computer should become available to the host computer and will likely appear on desktop. (If the target computer is running Mac OS X v10.4 Tiger, you can also open System Preferences, choose Startup Disk, and click Target Disk Mode. Restart the computer and it will start up in Target Disk Mode.)
    When you are finished copying files, locate the target computer's hard disk icon on the desktop of the host computer and drag it to the Trash or choose Eject (or Put Away) from the File menu.
    Press the target computer's power button to turn it off.
    Unplug the FireWire cable.

  • What can I do if my Windows 7 or Windows Vista laptop won't start?

    I have joined many forums in my short computer life. This is by far the best forum that I have been a part of. It really up sets me when people come on here and complain before they have even given any of the staff or advisors a chance to help them with their problem. What can I do if my Windows 7 or Vista laptop won't start.
    http://forums.toshiba.com/t5/Computer-Troubleshooting/What-can-I-do-if-my-Windows-7-or-Windows-Vista...
    This is a great tutorial. Step by step to get your PC up and running and a lot more.Seriosly, if you can't follow this tutorial, you shouldn't have a computer. There will times when this won't work and you will have hardware problems. There are some great people here on the forum that can help you find those problems also. I have tried all these recovery options; they work, and I love my Toshiba laptop. That's why I donate my time to help and that's why others here donate their time. I'm creating this message because I know Google will pick it up. Google picks up every thing
    Dokie!!!
     PS Try these!! http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Windows-wont-start-correctly
    I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

    Hi!! You should try the recovery feature in W7. Some times it can be accessed through safe mode. On my model it's easier to use the system repair disc. You can find out how to create that here.
    http://windows.microsoft.com/en-US/windows7/Create-a-system-repair-disc
    You can learn how to use the system repair disc here.
    http://www.dummies.com/how-to/content/how-to-use-a-system-repair-disc-to-restore-windows.html
    These are basic things you need to know if your going to own a Toshiba laptop.
    PS Some day I'm going to convince staff to make a sticky of these things; which would cut their work in half, but then I wouldn't have any thing to do.
    Here's what the recovery looks like. You have 5 options to help you. The Dos option can really help if you are familiar with Dos. In Dos you can do a chkdsk---sfc /scannow--- and a whole lot more. Start with the Repair option first and work your way down.
    I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.
    Attachments:
    Capture48.JPG ‏136 KB

  • Laptop won't start

    My Toshiba Satellite Pro C650 Series is having a weird problem. After shutting down or restarting the screen dose the normal windows and Toshiba logo but the screen turns black and stays that way. I have already contacted the tech support but I have no money for it and the web sight isn't helping. Could I get an email address to get help from tosheba or some free help, or dose someone know what to do?

    Try the solutions in this article.
    What can I do if my Windows 7 or Windows Vista laptop won't start?
    You could also try the Troubleshooting Assistant.
    - Peter

  • I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all

    I have tried to update from Leopard to Snow Leopard using disk. New OS wouldn't load and now laptop won't start at all. Simply get the Apple logo and the clock below and then after about 10 mins the laptop switched itself off. The Snow Leopard  disk is a brand new family edition. Error message when attempting to install was that "this software cannot be installed on this disk".

    Thanks Fred, but I've tried '''ALL''' that already.
    I '''THINK''' I might have found the problem - the Profiles folder has been locked by inherited properties from the levels above. I have had to go all the way up to my User folder and reset ALL the properties from there down to be unlocked so that I could remove the prefs.js file so that it could be recreated on the next launch of FF. Exactly why my User folder is locked in such a way as to stop me/FF making changes when I have been able to alter preferences at will in the past, I don't know ...
    So far, so good. I have since done a complete shutdown and when I restarted this morning, FF seems to be behaving itself ...
    flashfletch

  • My laptop won't start question mark on screen?

    My laptop won't start, there is a question mark on the screen.

    Your MBP is having problems finding the HDD.  Try these steps:
    http://support.apple.com/kb/TS2570
    Ciao.
    Do not dismiss the possibility that the HDD has failed or the connection is faulty.
    Message was edited by: OGELTHORPE

  • Help my laptop won't start up - I just get a white screen

    My laptop won't start up - I've tried restarting it a few times but all I get is a white screen. Any suggestions?

    My laptop won't start up - I've tried restarting it a few times but all I get is a white screen. Any suggestions?

  • Updates failed and the laptop won't start up

    I started to download the Apple updates today and half way through the laptop just close down. It now won't start up again.
    It goes throught the Login window and sticks on the bluw screen with the cursor static in the top left corner.
    Can anybody help with a suggestion?

    Graham M.,
    In order to resolve your problem, please provide additional info.
    1) Were you on battery or AC power?
    2) Are you using dial-up, DSL, or Cable broadband?
    3) Are you connected to the Internet by Ethernet cable, Airpt. Extreme/Expr?
    4) What version of Panther .... 10.3.9?
    In the meantime, completely shut-down the PowerBook and disconnect the AC power and carefully remove the battery; unplug ALL power sources to any of the above (2) and (3).
    Wait about 20 minutes, then reinstall the battery and plug-in the AC line to the PB.
    a) Insert your Panther install disc #1
    b) Press the power button, while holding down the C key until the Install window appears.
    c) From the Apple Menu Bar select Disk Utility and run Repair Disk only. Do NOT Repair Permissions from the disc; it will be outdated.
    d) If RED text is displayed, run the Repair Disk a second time even if the repair was completed.
    e) After the second run, eject the Install disc and RESTART the PB from the Apple contextual menu.
    f) Using Disk Utility (from Applications/Utilities/Disk Utility) run Repair Permissions.
    If everything looks OK at this point and you have the above peripherals:
    reconnect power to any external modem ... wait 5 minutes, reconnect power to the Airport ... wait 5 minutes, reconnect any Ethernet cable.
    Assuming your good to go, update to 10.3.9 from the COMBO updater on the Apple Support Downloads web site and run Repair Permissions again.
    Consider installing a very good maintenance program like Macaroni.
    http://www.atomicbird.com/
    I hope all this helps; let us know.

  • Hp laptop won't start up

    Hi, last night my laptop was uploading updates and was accidently unplugged during this time now it won't turn on when it's plugged in the light at the side shows it's plugged in, the wifi button stays red after turned on laptop makes a start up noise then the wifi button goes away nothing comes up on screen. Help computer is only 5 months old
    Serial 5Cb3470n02 product f6d42pa#abg

    I would contact HP Support for warranty service.
    https://h22207.www2.hp.com/us-en/contact-hp/product/HP-15-d011tu-Notebook-PC-%28ENERGY-STAR%29/model...
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • IMac G3 600 OS 10.4.10 won't start-only BLUE SCREEN?

    I have an iMac G3 slot-loader 600 Graphite with 10.4.10 768 MB RAM 40Gig HD. It failes to start up. I get the white screen with the Apple logo and the small spinning sprocket. After 5 minutes, it goes to a BLUE SCREEN with the spinning sproket, then after 5 more minutes the mouse cursor appears only. You can move the cursor around the BLUE SCREEN. Tested RAM from another machine, and battery reads 3.7 volts.
    Thanks!

    Well, I'd try powering on with the shift key held down. This boots in safe mode which will run repair disk and skip loading of some software.
    Mac OS X: Starting up in Safe Mode
    http://docs.info.apple.com/article.html?artnum=107393
    What is Safe Boot, Safe Mode? (Mac OS X)
    http://docs.info.apple.com/article.html?artnum=107392
    Yeah, I know you have Tiger, but this article is mostly relevant.
    Your Mac won't start up in Mac OS X (Mac OS X 10.3.9 or earlier)
    http://docs.info.apple.com/article.html?artnum=106464
    I think something is wrong with the OS or the disk.
    Robert

  • Installed CC on new laptop, why am I only allowed trial version?

    I originally bought CC and installed on a Macbook pro. Now I've bought a new Macbook pro 2014 and installed CC, but it only allows me to run the trial version. As far as I know, CC allows for the software to be installed on two machines at the same time and since I'm logged in with my Adobe ID on the new laptop it should recognise that I have a license, or not?
    What can I do to change from trial version to normal license?

    Thanks for your response Kartikay :-)
    I bought Lightroom before I purchased CC. I'm paying monthly invoices for Adobe CC in Denmark, my details are:
    **** Order Details deleted ****
    If I go to the Adobe site (through the 'so many days left of your trial' when starting up any of the CC applications), it asks me which payment plan I want to sign up with - which I really don't since I'm already paying for the service :-)

  • Windows 8 laptop won't start on my Toshiba laptop

    My Toshiba satellite laptop , model : C55t-A5222 . It won't load windows 8.1. I updated some software and now Windows won't start. The computer goes straight to automatic repair. I would like Windows back so I can use Excel.

    Satellite C55T-A5222
    You need to reach the recovery environment.
    If you have another Windows 8.x computer with the same bitness, you can create a repair thumbdrive. 
    If not, according to Microsoft trying and failing to boot several times will eventually take you to the recovery environment instead. According to Toshiba, you can also get there by pressing F2 or the zero key on powering up. If you have completely shut down Windows 8, Toshiba says you can get there using F12 to reach the UEFI boot menu and then selecting HDD Recovery. Please try these out many, many times and let us know what happens. 
    If all else fails, you can download a Windows 8.1 installation media, which will enable to to access the recovery environment. 
    -Jerry

  • My Laptop won't start! Help!

    Hello, I have a HP Pavillion dv6, and just starting today, whenever I try to turn my laptop on, it wont boot up completely. Everything will be fine at first, with all the lights up and everything, but after the initial screen in which you can press the "f#" keys (i.e for system recovery), then it will go to the black screen and stay there.
    The keyboard and screen are still lit up and I can clearly tell my laptop is powered up and on, but it just stays frozen on this screen. I tried to go into system recovery by pressing f11 at the initial screen, but it freezes after that also, and won't take me into it.
    If anyone can tell me what the problem is and what i can do to fix it, that'd be much appreciated! thanks.

    Hi,
    I've replied on your original thread Here.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Laptop won't start after cutting out during an update

    Dear All,
    My laptop cut out during a software update (I think the battery died, although the screen readout said I had plenty of life left) and since then it won't start up. When I turn it on it just goes to the grey screen with the apple logo and the little circular symbol showing that it's thinking about something, the one that normally comes up before the sign-in box appears.
    I have attempted to start from my OS X installer disc 1, but after a lot of noisey chugging, nothing further happened (except that my disc is now stuck in the drive).
    Any help would be greatly appreciated.

    Hannah.singh: Both the Repair Disk routine in Disk Utility and the fsck routine that you've now run check the structure of the file system on your hard drive. In essence, they're checking to see that every item listed in the disk's invisible directory is actually where the directory says it is. Neither utility can or will alert you if a necessary file has gone missing (because, for example, an updater has deleted it and not replaced it with a new version), or if an incomplete update has left incompatible system files in place that will prevent the computer from starting up, or keep some other essential operation from being performed. These utilities aren't designed to discover whether there is actually a bootable operating system in place; they only tell you whether the disk directory matches the actual contents of the disk, and if not, whether they've been able to patch it so the two do match.
    So if you were applying an update that altered any system files before it was interrupted, it's possible that the operating system on your computer is now unusable even though the directory is in fine shape and all the hardware checks out too.
    Under the circumstances, I recommend starting up from your latest OS X installer CD/DVD and performing an Archive & Install.

Maybe you are looking for