Laser jet pro 100 color mfp m175nw software will not install

During the prepare to install stage before I have connected the printer I get at 85% on the blue extracting bar: ERROR A problem occurred while preparing to install softwar on your system. Please restart your computer and run this installer again. If the problem persists, please check the product support website for your product.
I have been all through the suggestions including downloading the latest software, checking that the printer spooler is running and on automatic - nothing works. I have urgent ptinting jobs to do and this is most frustrating!
This question was solved.
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Hi,
I had this problem just today. It took me a while but I have made it work.
First I changed the Print Spooler to MANUAL (in services.msc).
I then ran msconfig. Went to the services tab and checked the box to hide all Microsoft Services and then I disabled ALL of the remaining services, saved and rebooted.
I ran the software as administrator and it worked.
I think the main thing is the msconfig step but I had done all of what I listed above.
I am going to install it then change it all back to normal.
Hope this helps
Douglas

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