Lenovo Hard Disk Issue - Felt bad about the service

This email is regards to the complaint on Lenovo All in desktop i purchased which is still there in warranty.
I purchased All in one desktop on 25/02/2014 in one of the outlet of Reliance Digital, Bangalore,India.
Below is the detail of the product -
SN : CSxxxxxxxx
Product Family : C240
Machine type : 10113.
I was getting "Error 1962 : Operating system not found" . and raised a request to rectify the problem. The service engineer came with new hard drive for replacing it. I asked for my data and they told it's customer responsibility to make the data back up. He himself gave the hard disk which was there with hard disk and asked me to back up with some third party vendor.
I visited Cadons, Bangalore for data back up and after checking Cadons engineer told hard drive is completely dead better contactLenovo again so that they will repair it and give one it is repaired i he told he will be able to make data back up.
I again called customer care executive and told that third party vendor was not able to make the data back because of hard drive failure but they are refusing to repair hard drive and each time i am receiving a call from service engineer and are just trying to close the ticket at the earliest by replacing the hard drive. No one is bothering about repairing the hard drive and helping me to take my data back up.
For your reference :Ticket number : TVSE/IDEA/7006373733/
I also sent email to [email protected] from whom i am receiving the emails stating that they will resolve the issue but no action was taken from last 20 days.
I just wanted to check whether Lenovo execut\ives are really meant to serve customer issues? If somebody is there please let me know. Otherwise i will just throw this harddisk and say good bye to Lenovo and it's products in future.
Regards,
Bhuvanesh K,
+91-xxxxxxxxxxxxx.
Admin Edit; s/n & private information edited to prevent them being abused

bhuvanesh_k wrote:
This email is regards to the complaint on Lenovo All in desktop i purchased which is still there in warranty.
I purchased All in one desktop on 25/02/2014 in one of the outlet of Reliance Digital, Bangalore,India.
Below is the detail of the product -
SN : CSxxxxxxxx
Product Family : C240
Machine type : 10113.
I was getting "Error 1962 : Operating system not found" . and raised a request to rectify the problem. The service engineer came with new hard drive for replacing it. I asked for my data and they told it's customer responsibility to make the data back up. He himself gave the hard disk which was there with hard disk and asked me to back up with some third party vendor.
I visited Cadons, Bangalore for data back up and after checking Cadons engineer told hard drive is completely dead better contactLenovo again so that they will repair it and give one it is repaired i he told he will be able to make data back up.
I again called customer care executive and told that third party vendor was not able to make the data back because of hard drive failure but they are refusing to repair hard drive and each time i am receiving a call from service engineer and are just trying to close the ticket at the earliest by replacing the hard drive. No one is bothering about repairing the hard drive and helping me to take my data back up.
For your reference :Ticket number : TVSE/IDEA/7006373733/
I also sent email to [email protected] from whom i am receiving the emails stating that they will resolve the issue but no action was taken from last 20 days.
I just wanted to check whether Lenovo execut\ives are really meant to serve customer issues? If somebody is there please let me know. Otherwise i will just throw this harddisk and say good bye to Lenovo and it's products in future.
Regards,
Bhuvanesh K,
+91-xxxxxxxxxxxxx.
Dear Bhuvanesh K,
Sincerely apologize for the inconvenience caused. Our team has been trying to get in touch with you at the provided number, however, there was no response. Request you to let us know a convenient time to call.
Warm Regards,
Reliance Digital

Similar Messages

I want to give away or sell a 6500/250 running 7.6.1. How can the hard disk be erased so that the data are gone, not recoverable? thanks, LifeisRich

I want to give away or sell a 6500/250 running 7.6.1. How can the hard disk be erased so that the data are gone, not recoverable? thanks, LifeisRich

I'd recommend that you check for Mac User Group(s) in Orange County. That's where you'd likely find a diehard Mac fanatic who might want to add your 6500 to his/her collection. Even if you got nothing for it, it would be better than e-cycling it. I upgraded my 6500/275 with what was a "large" hard drive at the time (15 GBs), maxed the memory at 128 MBs, installed the 512K L2 cache card, a better ATI Rage Pro PCI graphics card, a USB PCI card, and an internal 56K modem. With it running OS 9.1, it did all of the pre-OS X stuff I needed it to do. As I previously mentioned, it's a nice-sounding MP3 player. Internet Explorer 5.1.7 (the final release from 2001) kept it useful for surfing the web up until 2005, when it became too outdated/incompatible with many web sites. Unfortunately, the demands of the internet and the need for a modern browser, as well as faster processing to digest it all, are what retired many older Macs from active duty. So my (2) 6500s and (3) 6400s (same tower design) sit in storage. There is one concern that I'll pass along: The motherboard has a 4.5-volt alkaline battery, that's a small, black plastic cube, secured in place by velcro. If your 6500 has been disconnected from electricity for a long time, the battery will undoubtedly be dead. Unlike the many Apple computers that used a small ½AA lithium battery (that I've never seen leak when completely dead), the 6500's battery can and usually does start leaking. Because the motherboard sits vertically oriented on its side edge when installed, the leaking battery will drip alkaline solution down the board, corroding any components in it path. I've seen motherboards ruined from this. If you're going to give it away or sell it, you might want to pull the motherboard (remove the two machine screws on the rear I/O panel, next to the pull tabs). Slide out the board and unplug the battery's small connector (has red & black wires), then lift up on the battery, while holding down the "toothed" velcro mount with something non-conductive, like a popsicle stick. Once it's free, dispose of the battery. If you're interested, a replacement can be purchased for about $5-$7 from battery specialty retailers - it's a Rayovac 870 or 871. Even if you don't replace it, removing one that will eventually leak is a good idea, (hopefully) before any damage is done.

I READ A LOT OF BAD ABOUT THE NEW O.S. IF I DON'T LIKE IT HOW DO I GO BACK TO 10.8.5 I AM COMPETENT BUT NOT A SUPERGEEK OR EVEN A PRO SO K.I.S.S. WOULD BE GOOD

I READ A LOT OF BAD ABOUT THE NEW O.S. IF I DON'T LIKE IT HOW DO I GO BACK TO 10.8.5 I AM COMPETENT BUT NOT A SUPERGEEK OR EVEN A PRO SO K.I.S.S. WOULD BE GOOD

Make a bootable backup of your current system before upgrading or make a new partition on your hard drive and install the new OS on the new volume. Now two more things for someone who believes they are competent:
1. Don't believe everything you read on these forums. Only users with problems post here. Millions of other users don't post here because they manage not to have problems.
2. Don't use all CAPS. That is considered shouting. Shouting is bad netiquette. Please use mixed case.

My Imac won't read an external hard disk. No icon in the finder. It's visible in the disk uitility. NTSF format

Hi!
Every time I connect my hard disk, I get this message:
The hard disk is in NTFS format.
So far I've connected 3 different hard disks, and I always get the same message. I also have a mac laptop and I can see all of them in the finder and read and save stuf in them, too.
I've contacted Apple support and they've told me it's a problem from the hard disk and I should format it into the Exfat Format, and see if it works and the imac can read it.
I don't really want to delete all the stuff I have in the hard disk.
How can I find out if there's a problem with the computer or if it is a problem with the hard disk? Is there an app I can use that might help? Shall I format it into Exfat?
I'd be grateful if anybody can help,
Thanks!!!

Then you haven't removed it.
Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button.
Back up all data before making any changes.
You will generally have to reboot in order to complete an uninstallation. Until you do that, the uninstallation may have no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

Is there any way that I can get back my iPhoto? After having hard disk replaced (no backup) and the operating system has been updated to Lion (no disc) I am wondering if iPhoto can be reinstalled with my Leopard discs?

Is there any way that I can get back my iPhoto? After having hard disk replaced (no backup) and the operating system has been updated to Lion (no disc) I am wondering if iPhoto can be reinstalled with my Leopard discs?

As Niel pointed out, yes. The disk probably will look like the MBP disk (4) in this screenshot;
OT

I am running iTunes on an IBM comp system Win XP with a 70gb hard disk. I have 4 kids with 4 IPOD Touches. Their apps and album art are eating up the hard disk space. I changed the Media Folder to an external hard disk. How do I get the apps to go their?

I am running iTunes on an IBM compatible system running Windows XP with a relatively small hard disk (70gb). I have 4 kids with 4 IPOD Touches, multiple IPOD Nanos, etc. Their apps and album art are eating up the hard disk space. I changed the Media Folder through Edit, Prferences, Advances, iTunes Media Folder to an external hard disk. The new music downloads and purchases go there but the apps and other items do not. How do I get the apps and other iTunes software and downloads to go to the external hard disk

There is no built in function to make this happen.
Your options are:
Upgrade the existing hard drive.
Try creating a link for the app folder on the external drive... this may or may not work.
Realistically, a larger hard drive is a better solution, then use the external drive for keeping a backup of the ENTIRE iTunes folder and any other personal data on the system.

ZZ7A-GD65 + 3TB Hard Disk Issue

Z77A-GD65 has 3TB Infinity feature that supports 3TB hard disk. However, I am not able to get 3TB hard disk space.
MSI Support gave me a manual on how to handle hard disk above 2.2TB. According to the manual:
1. Go to bios/Boot Configuration and select UEFI Boot Drive BBS Priority
2. Press enter to select UEFI: DVD-ROM as 1st Boot device
3. Select UEFI: DVD-ROM as 1st Boot device
4. Save Exit
5. When installing OS, please make sure that you should see the whole 3TB HDD if you want to have the 3TB HDD set as one whole partition.
Or you can divide partitions if you want according to the size that you need and then start to install Windows 7 64 bits.
However, I am stuck at step 2. Under UEFI Boot Drive BBS Priority, it only has 2 Options ( Built in EFI Shells or Disabled). There is no DVDROM options to choose at all.
My hard drive is WD 3TB Caviar Green. DVD ROM is Asus 24x drw-24b3st.
I bought this MSI Z77A-GD65 because it supports 3TB hard disk. In other manuals, the BIOS itself has the turn on and off feature of 2.2TB Infinity feature. After flashing my BIOS with the latest BIOS available to download which is v10.5, I still can't see the feature function.
Please advise and assist.
On the side note, legal actions can be taken for giving false information to customer on this 3TB Infinity feature which actually doesn't exist in the BIOS?

I'm a bit confused now...
I don't know why, but UEFI cannot see your optical drive. Maybe there's something wrong with your hardware.
But if you want to give it another try, I have 2 more ideas:
- connect your DVD-ROM to diferent SATA port (maybe even unplug the hard drive), and see if you can perform step 2 from your first post (or if the device Fs0 appears after "map -r").
- connect a fat16/fat32 formatted pendrive. If the pendrive is listed after "map -r" you could try to install Windows from pendrive. There are many ways to do that, but I have done this like it's in this tutorial: http://www.techrepublic.com/blog/window-on-windows/configure-a-usb-flash-drive-to-be-a-windows-7-installation-platform/1446 After you prepare the pendrive, use it with UEFI shell instead of DVD.

How bad is the service just to get a missing screw of a MBR retina

Hi,
I am very disappointed about the service provided by apple for a missing body screw of a Retina MBP bottom part. The process is to go to a service center spend there 30-60 min to report that a screw is missing and to answer stupid questions such as how can the screw be missed. Hello a screw get missed if it gets loose
As all service centers in Singapore do not even have a stupid screw that just cost a few cents on stock.
It must be ordered and than you will have to go back again 1 -2 days later to pick it up and let them screw it back.
That is not a costumer service I would expect from a device that cost several 1000 of dollars and paying extra for an apple care pack.
Dear apple costumer service, please provide me an answer how you will overcome such a disappointing service, and provide me an email where to complain about this issue.
Best regards,
Christian

I'm sorry to hear this. What you have to know is that Apple wasn't attending you directly, but a third-party company that provides Apple support, and the experience with these companies is terrible in most of the cases. For example, I have heard cases of some repairs that took months on a Spanish reseller, but it's a worldwide problem.
I recommend you to contact with Apple in Singapore directly, from their phone number > http://support.apple.com/kb/HE57#S

How to get the health , performance information and about the services run on devices that have connected to the system center?

Hi All,
I want to know how to get the health , performance information and about the services run on devices that have connected to the system center to my c# application. Also I need to know about the information of databases that have connected to system center.
I will appreciate your feedback
Thank you

Hi,
You can configure service monitor for the required service on the server
refer below link for how to configure service monitoring
http://www.bictt.com/blogs/bictt.php/2011/03/17/scom-monitoring-a-service-part3
You can use SCOM SDK to connect to the scom server using c# and get required information
http://msdn.microsoft.com/en-us/library/hh329086.aspx
you can find the database in below registry path on management server
HKLM:\SOFTWARE\Microsoft\Microsoft Operations Manager\3.0\Setup\DatabaseName
Regards
sridhar v

HT1349 I want to know about the service of my computer with a serial number CO2GG9LCDJWT

I want to know about the service of my computer with a serial number CO2GG9LCDJWT. As I recall, I bought the service for three years...

Are you perhaps trying to reach Apple Support?
We are all users here, just like you.
Contact Apple Support here:
http://www.apple.com/support/contact/

HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your

I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>

Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.

Reformatting the Hard-Disk issue?

I recently did the zero-out erase several times due to issues with the system running smoothly. I expected to come out of the reformat with a clean HD. However, after I partitioned a new space, there were three folders and two files remaining on the disk. I'm afraid that it may be some corrupt files that is preventing OS X from operating efficiently. The files take up a bit over 300MB. Called into Apple care services and talked with a senior advisor, but he doesn't seem to know what the files there may signify... Anybody else seem to have any files and folders left after reformatting their hard drive?
Note: I tried to zero-out erase the partition to remove the files several times after the wipe, but no cigar... Also, tried repartitioning, but the 300MB+ files remained persistently.

Okay. I'm going to spend an hour of my life teaching you something...
I've recently upgraded the hard drive in my 17" MacBook Pro. The original drive is now in an enclosure, but I haven't done anything with its contents yet.
Here is a picture of that drive, below which is a screenshot of the drive as it appears in Disk Utility...
Now I'm going to reformat the drive to demonstrate to you, in spite of your expectations, that what I told you above is true...
First, I'll select the drive in DU (it is called Other World Computing here because that's who makes the enclosure) and choose Erase:
Now, the drive has been erased, its two partitions destroyed, and we see that in the new volume, 425 MB of space have been used for 40 files.
You mentioned something about partitioning your drive (although by your description, it isn't exactly clear what you meant), so I've partitioned my drive in half, and we see that 301.1 MB of space is now being used on the volume Untitled 1. (Take my word, please, that the volume Untitled 2 is using about the same amount of space for the 40 files it also contains.
Now, let's look at what's inside those folders and files using RBrowser. (Apologies in advance for screwing up the formatting of your topic by posting such a large image.):
So, here we are. The folders and files that are created when you format a hard drive are created by the system. It is normal behavior, and behavior you should expect to see when formatting a hard drive anew.
Good luck!

Hard Disk issue with Toshiba Satellite P755-S5390

Well, I'm at my wit's end on this one so after several months of searching for an answer I'm presenting this one to my fellow Toshiba users.
I have a Toshiba Satellite P755 that I purchased around March of 2012 so it is well out of warranty unfortunately. I'm having an odd issue that could just be a faulty hard drive but I wanted to see if anyone had any similar experiences with their Toshibas that might lead this to be a recurring issue with other Toshibas.
The first symptoms my laptop experienced were the computer locking up and the hard drive light staying lit constantly. This first happened right after I was using WIn 7 disk management to shrink the main partition so I could create a second partition. The exact step this happened at was when I had already shrunk the main partition and had just finished creating the second partition. It hadn't even refreshed the disk management screen when it just locked up completely.
I left it locked up for almost a half hour and then did a forced shutdown and when it came back up it was really slow and the hard drive light was staying lit constantly. Eventually it wouldn't even start up and the drive light still stayed on constantly (not even blinking, just solid on).
My first thought was obviously hard disk failure so I grabbed a spare that should have worked perfectly as it was just harvested from a perfectly fine little netbook. I popped the drive in and reinstalled Win 7 and it worked fine...for a few weeks. Then it did the exact same thing except this time it eventually just wouldn't recognize any boot media. I cursed my bad luck in having two failed hard drives and used an older one that I had spare that, as I recall, worked fine when I harvested it from the old laptop it came out of. It worked again...for a couple of days. Then it did the same thing as the first (hard drive light staying lit, not responding hardly at all). I even hooked all these little laptop hard drives up to my file servers SATA ports and they loaded fine and I was able to back stuff up.
My dilemma here is that I know it could just be that I was using old hard drives and maybe by some chance they all failed because they were old but I'd hate to buy a new hard drive if that's not the problem.
Has anyone had any similar experiences with their Toshibas? I even tried testing the RAM and even removing one module at a time. I also tried pulling the battery and running it straight from the charger thinking maybe it was shorting something out.
As an additional note. One interesting thing that happened after the third drive went bad was that I plugged in the original hard drive thinking I could further troubleshoot and it worked perfectly fine for about a month. It then proceeded to do the same thing again. That's about where I am now. The only other thing I did was yesterday when I pulled the battery and tried it. It did respond very well for at least long enough to almost finish the reinstall to factory partitions but it failed at the last minute and rebooted. It then loaded the Windows startup screen and locked up with the hard drive light staying lit solid.
Sorry for the novel but I wanted to make sure all my troubleshooting steps were documented so no one suggested those. My last step is to pop in another used drive and install Ubuntu and see what happens then.
Solved!
Go to Solution.

Satellite P755-S5390 Specifications
Satellite P755-S5390 Support Page
justinmbarnes wrote:....I popped the drive in and reinstalled Win 7 and it worked fine...for a few weeks.
How did you reinstall Win 7 on the replacement drive? Did you use the the Toshiba Recovery Disks you should have created as per the directions on page 74 of your User's Guide, following the recovery directions on page 76, and return your unit to its factory default out-of-the-box setup? What happens if you return your unit to its factory default set up? This is considered the gold standard test on whether you have a hardware problem/failure, as opposed to a driver-software-conflict problem.
You seem quite familiar with Windows Disk Management software, yet you don't mention running the built in disk 'Error-checking' utility.
If you believe you may be suffering from some kind of hard drive problems, this would seem a logical step. You can access this utility by clicking on 'Start' -> click on 'Computer' -> right click on 'C:' drive -> click on 'Properties' -> click on the 'Tools' tab -> under 'Error-checking' click the 'Check now...' button -> put check marks on both the 'Automatically fix....' and 'Scan for...' options -> click the 'Start' button. The utility will inform you it can't be run now and ask if you want to schedule for the next restart, agree and restart your computer. Depending on the size of your hard drive and the problems the utility may encounter this could take from 20 minutes to several hours.
Let us know what happens. Good luck.
Mike

Im my lap has hard disk problem,how to resolve the problem,pls help me...

Hello,
           I have hp pavilion dv4 lap,in this lap has some hard disk problem,when i am turn on the lap that screen shows this message "The smart hard disk check has detected an imminent failure.To ensure not data loss,please backup the content immediately and run the hard disk test in system diagnostics".
           After that i was diagnostics the system but no changes in the lap,,again again lap shows hard disk error(301).
           Then i am chosen the enter option to start up the lap it take long time for openning the windows,after enter the windows that also shows about the hard disk error in within few minitues,
           What can i do?
           This lap bought at 12-oct-2012 from malasiya,now im in tamil nadu,how to solve the problem please help me.

Hello srhk. Thank you for posting on the HP Forums.
I understand the hard disk is experiencing issues. Error 301 indicates the hard disk possesses a hardware defect. I would contact HP Phone Support for assistance, or purchase an equivalent hard disk.
If you choose to contact HP, their options will be based on the warranty status of the computer. If you do not have this information, you can locate it at this website: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1384280905804.876444892.199480...
You can utilize this website to learn how to contact HP appropriately, based on your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Please let me know if you have any other questions or concerns.
Mario
I worked on behalf of HP.

Help, my iPod hard disk has a bad sector!

Hello, I'm new to the forums, firstly to start off this topic, I live in the Middle east and as far as I can tell, it's very difficult to get any kind of customer service with apple in the middle east since it's poor.
I had purchased an 80G iPod classic (the 6th gen one) abroad in another country from where I live in Qatar. Now, my mother actually bought me this iPod as a gift for my birthday. I was delighted with it and protected it with all my heart until three months later, where I discovered that the iPod had no power left, so i connected it to the PC, synced my songs and listened to my music for the day.
While listening I noticed that the songs, paused, skipped and wouldn't play occasionally. So when I got home I synced again and I got an error.
"The iPod could not be synced because of an unknown error -60"
Now, this had happened to me a long time ago with my first iPod classic, so I changed the USB ports and tried again but it failed. I have tried everything since then, even restoring it on a Mac at the customer service department in Qatar, but I have not had a single inch of luck. I am really bummed with this problem.
I have only had this iPod for about 3 months, and I am so grateful for having it but, I can't do anything with it now, my songs don't sync and if I try to sync it on iTunes I can't access it from the My computer folder because it says the disk wasn't found.
I took it to customer service for the last time, he checked the warranty on the database of apple products and it said that the country of purchase was in the united states, now I don't live there and I didn't buy it from there so it must have been imported to the middle east. Anyways, he implied that if I wanted a new iPod I could go to the apple department in California and get it exchanged there, but it would be impossible to get it exchanged in the middle east.
I just want some help and I need to know one thing, have I been caught at a dead end? Is there nothing I can do for my iPod, except buy a new one?
If I used a mac and used Disk utility, would that fix the hard drive or bad sector?
Help would be appreciated, thanks.
- David.

Did you have any luck checking for bad sectors? Restoring the iPod may not deal with certain disk errors which should be addressed via regular disk utilities.
Hold Menu+Select for about 6 seconds until it resets, then hold Menu+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Connect to your computer, closing iTunes if it opens. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors*. Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process. This should find and correct any errors in the logical & physical structures of your iPod's hard drive. Once these have been fixed you can reset the iPod (hold Menu+Select ) and should stand a better chance of a successful restore.
tt2

Lenovo Hard Disk Issue - Felt bad about the service

Similar Messages

Maybe you are looking for