Lightroom 3, Epson R2400 and the dreaded magenta cast

A customer called me to say her printer was broken and nothing she could do would make her Epson R2400 print accurately from Lightroom on her iMac running Snow Leopard. I visited expecting to have to sort out a double profiling issue or a clogged printer.
However, this was not the case. A nozzle check revealed very mild clogging on the light cyan cartridge but nothing too bad and it cleared quickly. Checking the print settings in Lightroom and the Epson driver settings suggested that there wasn't a problem there either - colour managed by a profile in Lightroom with printer colour management turned off. A couple of test prints resulted in images with a definite over-all magenta cast. Plodding through threads on this forum and others came up with all the usual profile issues which I reckoned were not applicable in this case. Still, I downloaded and reinstalled the Epson driver and also the icc profiles for the papers being used, in this instance those supplied by Permajet, in case there was some corruption. The problem persisted.
Now there are a lot of speculative solutions out on the web, some of them involving tweaks to the OS, others recommending monitor profiling (not the problem here) and some suggeting the use of elaborate presets to distort the colours to a printable result. None of these seemed useful - the screen colour was fine and the histograms weren't unbalanced in a magenta direction. It should just work.
Then I wondered about the little 16 Bit checkbox. What if I ticked that? Result - PERFECT. Lovely colour immediately. Now, I'm not sure why printing in 16 Bit should sort out the magenta cast in this case but it does. There is a general opinion, even in books such as that by Martin Evening, that 16 Bit is an interesting option but not vital. In the case outlined here it is vital.
So, if you are having magenta cast problems try ticking the 16 Bit box. It may just save your last clumps of hair from being torn out.

I wouldn't argue with you re the R2400 and its capabilities as it isn't mine and I didn't have any of its literature while trying to get to the bottom of the problem. The profiles I tried were Epson's own and a Permajet one from their website. Both produced magenta results until 16 Bit was turned on, or at least that seemed the trigger for the better results. Unexpected, I agree.

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Message was edited by: Carolyn

Lightroom 3, Epson R2400 and the dreaded magenta cast

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