Lightroom 5- I had the trial, then bought Lightroom 5. Now when I try to open LR5 I have to enter my key. It doesn't take my key.

Operating system?
Cloud or standalone?
Download or box version?
New purchase or upgrade?
How many characters in the serial number. DON'T post the serial number.This is

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This month I downloaded the newest version of PAGES. Now when I try to open the documents made with this program it says "You need a newer version of PAGES to open this document." I go to the App Store and says it has downloaded. What to do?

This month I downloaded the newest version of PAGES. The documents I have typed using this App will now not open and the message says-"You need a newer version of PAGES to open this document. Could anyone help me with this please. Thanks.

You have 2 versions of Pages on your Mac.
Pages 5.2.2 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5.2 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Older versions of Pages 5 can not open files from later versions of Pages 5.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud and opened in a newer version of Pages is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Apple has removed over 110 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
You can add the icon of the missing Pages on your Dock or open Pages from the Apple menu > Recent Items list.
Or you can archive Pages 5 so that it doesn't automatically open.
If you are unhappy about this review/rate Pages 5 in the App Store.
Peter

Good Afternoon my computer had an unexpected restart while I was editing a picture in lightroom. Now when I try to open lightroom I get an error message stating " lightroom encountered an error when reading from its preview cache and needs to quit" Does a

I keep getting an error message saying that lightroom encountered an error while reading from its preview cache and needs to quit. Can someone please help me fix this.

Have a look at this previous thread: Re: "Lightroom encountered and error when reading from its preview cache and needs to quit"

I just chose a 4 digit code for the lock on my phone and now when i try to open it is says it is the wrong code and has now locked me out of the phone for 30 minutes

how do i reset passcode to get into phone

you will have to have a computer with itunes to restore it to factory settings .. try to find an apple store near you

I downloaded the PSD trial. Worked in it. Saved my file. Now when I try to open it it says "not a valid photoshop file"

I downloaded the PSD trial. Worked in it. Saved my file. Now when I try to open it it says "not a valid photoshop file"

That depends on why it won't open. Most of the time it means the file is corrupted and unlikely to be recovered. If you saved it right after adding or copying a LOT of layers - then it might just be the layer limit and we can attempt to recover it.

I just installed Lightroom CC. When I try to open it, I get an error message: "An internal error has occurred. Cannot create the required folder: ..."

I just installed Lightroom CC. When I try to open it, I get an error message: "An internal error has occurred. Cannot create the required folder: ..."

Cannot create the required folder

When i open iphoto i see my photo's for 1 second and then they are gone .The photo's are still there but i can see them only on the bottom or top of my screen when i try to open them i get a sign that it is not possible.Can somebody please help me?

when i open iphoto i see my photo's for 1 second and then they are gone .The photo's are still there but i can see them only on the bottom or top of my screen when i try to open them i get a sign that it is not possible.Can somebody please help me?

Have you upgraded to iPhoto 9.6 for compatibility with Yosemite? If not, try that first.
It looks like iPhoto has lost the connection between the thumbnails and the original image files.
This can be caused by a corrupted iPhoto library, or the originals have been deleted or moved.
Try first to rebuild your iPhoto Library:
If you do not have a current backup of the iPhoto library, make a copy of the library, but do not overwrite any previous backup.
Launch iPhoto with the ⌥⌘-key combination (option-command) held down.
Select "rebuild" from the first aid panel. This may take a while for a large library.
Can you now see your photos again?
If not, rebuild the library with iPhoto Library manager as described by Old Toad: Re: iphoto crashed

I downloaded and installed Illustrator CS6 in Feb, 2014. Now, when I try to open the program it is asking me to sign in for a trial use. What happened to my software and how can I reinstall it?

I downloaded and installed Illustrator CS6 in Feb, 2014. Now, when I try to open the program it is asking me to sign in for a trial use. What happened to my software and how can I reinstall it?

CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I'm unclear on what the problem is. Have you installed a system on the new hard drive, and if so, what system? Had you actually installed Mountain Lion previously, or only downloaded it? And what does "it only wants to upgrade" mean? Have you actually got Mountain Lion already installed? (See About This Mac in the Apple menu.)
All Macs that shipped with Lion or newer are capable of internet recovery in situations like this. Just hold down command-R and it should start in recovery mode over the internet if necessary. You can reinstall the system from there. If you had Mountain Lion, I would assume that Mountain Lion would be the system you would get reinstalling that way.

Before upgrading my system from Snow Leopard to Mountain Lion I had taken a backup of iPhoto in my external drive. But now when I try to open that package, I'm directed to app store to buy new iPhoto. How can I retrieve my photos without buying iPhoto?

Before upgrading my system from Snow Leopard to Mountain Lion I had taken a backup of iPhoto library in my external drive. But now when I try to open that package, I'm directed to app store to buy new iPhoto. Why would apple install iPhoto by default with Snow Leapord and make us import all our photos in it at the first place, and now ask for money if we want to retrieve our photos back on mountain lion? What if they make contacts a paid app with the next OS upgrade, and then bully us to pay money if we want our contacts? This is something very dissappointing on Apple's part. I need answers here.

I fail to remember if the installer gave me an option to keep my applications.
The Mountain Lion installer will not delete applications. It will only mark applications, that are not compatible with your current system with a "forbidden" sign in the icon. And you cannot launch them.
Does your iPhoto icon in the Applications folder look like this?
Then your iPhoto version is incompatible and cannot run with Mt. Lion. If it is iPhoto '11, with a versionnumber starting with 9.x.x., you can upgrade it by downloading a newer version from the Apple downloads site http://support.apple.com/kb/DL1650.
But if you have 8.x.x, you need to buy an upgrade.
Regards
Léonie

I recently downloaded the latest version of Adobe Reader and when I try to open a new pdf I get the Adobe logo and text in Japanese and the pdf doesn't open. Any help would be appreciated.

I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else. The pdf doesn't open. Any suggestions? I never had this problem until my cache was cleared and I had to re-install Adobe Reader. Any help would be appreciated.

Just to say I am having exactly the same issue on my MacBook Air. I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'. When I click on it it asks me to trust the content and then I get a bar with the text in Japanese. Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese. I will be interested to see whatever answers other more technical people may provide!

I tried to update to the most recent itunes, but the update failed and now when I try to open itunes a dialog box pops up and tells me that it can.t open because MSVCR80.dll is missing. I need help!

I tried to update to the most recent version of itunes but the update failed. Now when I try to open itunes I get a dialog box telling me it can,t open because MSVCR80.dll is missing. I tried uninstalling and reinstalling itunes but I grt the same message. What can I do to fix this?

Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes. The computer I transfered to had a bunch of files on it and I got full ownership of what was already there, so, how do I get to my iTunes library, I do have access as an administrator to the iTunes library (that works just fine) already there and I guess I must have had a newer version ofiTunes on my defunt eMac....

Tell us some version numbers please, of your Mac OS versions and iTunes versions on both computers (two eMacs yes?).
dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
That is a pretty good guess.Try updating the second eMac's iTunes to at least the version that was on the first.

HT5622 I had to change my iTunes password. Now, when I try to download a song, it repeatedly asks me for my password. This is frustrating! Can anyone tell me what I can do about this??

I had to change my iTunes password. Now, when I try to buy a song, it repeatedly asks me for the password and doesn't seem to register it and go to the next step. It's becoming very frustrating. And, equally, if not more frustrating, is the fact that there is no simple way to contact Apple to find out how to fix the problem. I hope someone here has the solution.
Thank you!

After you changed the PW did you go to Settings>iTunes and App stores and sign out and sign back in?

I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?

I created an image in Photoshop and saved it as the PSD file. Now when I try and open it it says it is not compatible with my version. How could this be when I created it in this version?

That depends on why it won't open. Most of the time it means the file is corrupted and unlikely to be recovered. If you saved it right after adding or copying a LOT of layers - then it might just be the layer limit and we can attempt to recover it.

Lightroom 5- I had the trial, then bought Lightroom 5. Now when I try to open LR5 I have to enter my key. It doesn't take my key. :(

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