Lightroom not putting folders in subdirectories as directed on import; then not letting me move folders to clean up because "folders already exist" (but they don't!) Please help!

I have used Lightroom for years and have never had issues importing until a few weeks ago. I have a very organized system of files for my portraits - "Portraits" > "Babies & Families" > "2014" > "(Surname)". While importing I create a subfolder using the family surname under "Destination" in LR. It shows an italicized folder in the correct place prior to clicking "Import," but when I go to "Library" mode to select the folder, all the newly created folders are now on the root directory. I try to then drag and drop them to their proper place, but I'm told that a folder by this name already exists in that destination and won't allow the move. Tried emailing a contact at Adobe, and then followed up with a phone call, but haven't heard back. Desperately need help before my entire file system becomes one big mess. Any thoughts or advice graciously welcomed.
Thanks,
Anita

Thanks for the tip. That partially took care of the problem. Now all the orphans are back together, but a new root folder called "Photos" has been created as the parent of a new set of "Portraits" > "Babies & Familes" > "2014". So now I have Root folder > "Portraits" > "Babies & Familes" > "2014" > "Surname" AND "Portraits" (at root) > "Babies & Familes" > "2014". I've tried to drag the Surname folders into the preexisting "2014" but it says they already exist, so then I tried dragging "2014" under the preexisting "Portraits" and was able to do that but it somehow screwed up the original "2014" folder which now has a "?" next to "2014" and all it's contents! It's getting worse! What now?

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