Line Breaks are not appearing in Production system

Hi,
       In my company users have one problem, which I am not getting the same either Dev or Quality. I tried to replicate it but I am getting fine without any issues. Issue is users create sales order in Interaction Center by using the credit cards. We wrote the code to pop up with the information about the amount being deducted against each card( users can use multiple cards) once the order is saved.
Below is the code in one method of the class. lv_text contains the information like 'Visa 3002 for amount 1209.00 is authorized(#1567)'
CONCATENATE lv_text '<BR><BR>' INTO lv_text SEPARATED BY cl_abap_char_utilities=>newline.
Problem is in Production we are not getting line breaks whereas I am getting fine in Dev and Quality with the above code. In production, users are getting below. There is full stop between the amount(#1567$) and <BR><BR>.
Visa 3002 for amount 1209.00 is authorized(#1567). <BR><BR> Visa 5443 for amount
1300 is authorized(#7654). <BR><BR>
But in Dev and Quality the same above message we get  like below, which is correct.
Visa 3002 for amount 1209.00 is authorized(#1567).
Visa 5443 for amount 1300 is authorized(#7654).
I changed personal layout values in the Personalization and tried but no use.
Can anyone help me in this regard?
Thanks,
Baasanthi.

Hi Andrei,
                I am closing this issue as it is being taken care by team lead.
Thanks,
Baasanthi.

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