Line fee discount for off-contract phones

I have three phones off-contract and just switched to the More Everything Plan with 10GB. According to http://www.verizonwireless.com/news/article/2014/04/more-everything-savings-coming.html my off-contract phones should have their line fees discounted by $25 to $15. So far they are still showing at $40. The phone support rep confirmed this info but indicated I would need to actually visit a VZW retail store so they could enter the special discount code. Surely this is not true? 
Here's the relevant text from your press release:
No contract. No problem. Verizon Wireless is giving customers the ability to add a smartphone that is not currently under contract to a MORE Everything plan, beginning April 17.   Starting this Thursday, existing customers who are on month-to-month contracts can move to a MORE Everything plan to experience savings immediately. Customers who choose plans with data allowances of 8 GB or below can add a smartphone for $30, a savings of $10, and customers who choose plans with data allowances of 10 GB and above can add a smartphone for $15, a savings of $25.

From VZW via email --
The promotion you requested for your wireless number has been completed and will be effective starting 05/13/2014. You'll start seeing your discount in your next 1-2 bills and it will continue until you upgrade or renew your service agreement.
New Promotion Added:
MORE EVERYTHING VALUE $25 OFF
RushFan -- Maximum kudos to you. I got three emails like the above after following your advice. Thank you and stay thirsty, my friend. Aces.
VZW staff -- I appreciate the replies here and I am pleased you guys are on the ball. However, comma, Why weren't these heavily advertised discounts just applied automatically? Why did Rushfan have to point me to something obscurely called "Change Features" to apply a discount I am owed? Please tell me that this would have kicked in automatically. Would it?
Again, thanks to all who tried to help.

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