Line numbers appearing with imported Word Doc - InDesign CS2

For some reason I keep getting line numbers when I try to place a document from Word. I checked to see if Word had line numbering on..nope. I tried saving the file as a .txt and .rtf file and that doesn't help either. Any suggestions as to what I am doing wrong?
Thanks all,
ejo

As it happens with standard text as well, it has nothing to do with the Word file.
You probably re-defined your Basic Paragraph style to include paragraph numbers.

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I want to email a Pages document as a Word doc. I used to be able to do this by clicking on share then send via mail then on Word and an email would appear with my word doc attached. Now the email does not come up. Why?

I want to email a Pages document as a Word doc. I used to be able to do this by clicking on 'share' then 'send via mail' then on 'Word' and an email would appear with my word doc attached. Now the email does not come up. Why?

It's difficult to do more than guess when you don't say what version of OS X or Pages you're running, but if you're on the latest, have you tried the Share menu -> Send via Mail command?
If that doesn't help, you may have better luck if you ask in the Pages forum:
Pages
When you repost, be sure to include full details about your versions so that people know what it is you're working with.
Regards.

Issues with importing word docs into robohelp 10

I currently have an issue when I try to import a 'saved as: 97-2003' or 'MS Word' doc or docx into Robohelp 10, I receive the following error:
Any assistance with this would be appreciated.
In the meantime I've been converting everything from a doc/docx format to a pdf and then importing.
However, it would be nice to know why I can't perform the task as I have shared
PS...
With regards to the error statement: "Please install Microsoft Word 2000 or newer"? I have Microsoft Office 2013 installed (and not the student or home version). "I'm not the sharpest tool in the shed", so to speak but I would think that Word 2013 would pacify the requirement of MS Word 2000 or newer...?
Thanks.
Message was edited by: Words2Technology

The message is wrong in terms of the version specified. It is correct though that you do not have a supported version as Word 2013 is not supported.
Subject to licencing, you can have both 2010 and 2013 installed, then run 2010 before doing anything where Rh needs to talk to Word.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Stylesheets and applying to imported Word docs. (RHx5)

I've been reading a comments about style sheets, importing Word docs and formatting issues (in regards to importing Word docs and pre-determined styles/bullets/numbering). I also saw that someone was trying to create a css outside of RH and was having issues. This leads me to a couple of questions.
1. When importing Word docs, does RH create a separate css for each doc, or is there an option to not have this occur when performing the import process?
2. If I am understanding css', you should only have one per project, if you want all of html pages to appear identical, correct?
3. What do you do if you've made the mistake of having several different css' out there, making everything appear funky? Can you create a new project and import the documents without the css and apply a new css (created in the new project) to all of the html files? Will this assist in correcting a lot of the spacing, bullet and numbering problems?
4. Can I view the default css and edit it?
I think I have a big problem on my hands. I was trying to make things easier for SMEs who were designated to write procedures in Word by creating the pre-defined formats. After reading PG's pages, I sunk into my chair. I was having the problems he mentioned. I tried to edit some of the pages in the html editor and appear to have made them worse. I was trying to simplify the code a little (with what knowledge I currently have with html, which is minimal). I am fortunate that I only have about 200 documents that could be impacted. Any comments/suggestions are greatly appreciated.
Rob

1] When importing Word docs, does RH create a separate css for each doc, or is there an option to not have this occur when performing the import process?
That's the way it is, no option.
2. If I am understanding css', you should only have one per project, if you want all of html pages to appear identical, correct?
With the "if you want them identical" proviso, you would only have one CSS but you don't have to have them all identical. That is your call.
3. What do you do if you've made the mistake of having several different css' out there, making everything appear funky? Can you create a new project and import the documents without the css and apply a new css (created in the new project) to all of the html files? Will this assist in correcting a lot of the spacing, bullet and numbering problems?
It's not a mistake but if you want to get out of that situation, you need to do some cleaning up. The first step will be to create a CSS that contains all your existing style names, note I say names. Each of your CSS files will have a variety of styles but let's make it easy for this explanation. One has H1, H2, P and P.Note (a class) while another has One has H1, H2, P and P.Warning (a class). Now let's say you have just two topics, one has CSS_1 and one has CSS_2. The H1, H2 and P styles may be the same or different but assuming they are different, you now want them to be the same so what you want is a CSS with H1, H2, P, P.Note and P.Warning. You could then apply that to both topics and all the content would be displayed as defined in CSS_3. Obviously the real task is bigger but the principals are the same.
The way I would tackle it is to create a new CSS and copy in the styles from the biggest of your existing CSS files. Then I would look at the others and copy in any styles that are not already in. That gives you all the style names, albeit with the wrong appearance. Then you start working through the styles to get them right. It is not as bad as it sounds. I recommend using Top Style from http://www.bradsoft.com. There's a free version that only opens one CSS at a time but you can see what you are doing with it. The others can be open in Notepad.
4. Can I view the default css and edit it?
Yes.
I think I have a big problem on my hands. I was trying to make things easier for SMEs who were designated to write procedures in Word by creating the pre-defined formats. After reading PG's pages, I sunk into my chair. I was having the problems he mentioned. I tried to edit some of the pages in the html editor and appear to have made them worse. I was trying to simplify the code a little (with what knowledge I currently have with html, which is minimal). I am fortunate that I only have about 200 documents that could be impacted. Any comments/suggestions are greatly appreciated.
Next time you need input from the SMEs, output to one Word template from RH so that they all have the same appearance. Their job is provide content so the styles are irrelevant to them.
Yes you've got some work but it isn't too massive. Hope this helps.
See www.grainge.org for RoboHelp and Authoring tips

Pages 09 Version 4.0.3 has stopped importing Word Docs

Until a week or so ago Pages would import Word Docs (.doc) without a problem, it now fails giving a message "the document was created with an unsupported version of Word". As this message appears agains all .doc, created from 2001 (whatever that version was) through 2009 created in Word 7, there appears to be a real problem.
Would best course of action be to trash the application and reinstall?

So, there is really something odd in the shared part of the system.
It may be that something is missing or weird in the set of shared Frameworks items :
If it's that, the only available soluce is to re-install iWork and update it with the late updater.
It may also be a problem with files belonging to the System itself.
Run a tool like the free Onyx available from :
www.titanium.free.fr/index_us.html
and ask it to
repair permissions
clean caches.
It may solve the problem but I can't guarantee. There are so many components in the operating system that it's difficult to guess which is the wrongdoer.
Yvan KOENIG (VALLAURIS, France) samedi 3 avril 2010 18:36:29

Need to re-tag some Para styles of imported Word docs

I'm hoping someone can help. I have a fairly modest-sized help system that is created from imported Word Docs (Office Word 2003). These documents use conventional paragraph styles (Heading 1, Heading 2, etc.).
In my RoboHelp X5 project, I've created a custom CSS file that I apply to the imported Word docs. After importing any of the docs, some of my paragraph styles become misaligned: for example, my Heading 3 paragraphs are flush with the left margin, rather than indented as they should. When I click inside the mis-aligned paragraph, I see that the paragraph is indeed tagged as Heading 3. At fist I thought it might have been my CSS file style definitions, but they appear to be fine. In fact, all I have to do to correct the paragraph alignment is to reassert the tag (ie From the RB Project window, click the para (the fomating combo box reads Heading 3), reselect (reapply) the style (Heading 3), and then select "Reapply formatting of the style to the selection" from the Update/Reapply Style dialog. RH then correctly applies the alignment defined for the style in my CSS. Note, this appears only to be an alignment issue; the fonts and other attributes always seem to work on import. Unfortunately, I have to do this hundreds of times because I seem to have several styles that need retagging after import.
Any ideas? I downloaded a trial copy of RB 8, hoping this was peculiar to X5, but RB8 behaved the same way. If it's any help, I've pasted the HTML coding for a Heading 3 paragraph, 1) just after import 2) the para after Heading 3 style was reasserted. For some reason RH is "margin left" and "text-indent" attributes.
1) Immediately after import
<h3 style=
"margin-left: 40.3pt; text-indent: -40.3pt;">2.2.1<span style="font: 7.0pt 'Times New Roman';">
</span>Using the Stylus</h3>
2) After retagging as heading Heading 3
<h3>
2.2.1<span style="font: 7.0pt 'Times New Roman';"> </span>Using the Stylus</h3>
Thanks.....rob

Judging from the excess spacing between the "2.2.1" and the H3 title, I suspect that your Word file has a tab set in there. I believe replacing the tab with one or two spaces should import the file without the indent.
As to the font (span) tagging, are you sure that your Heading 3 style in Word is the original, default Heading 3, and not some re-styled Heading 3 based on Normal or something else, or a "Heading 3 + Font: 7 pt, Times New Roman", which would indicate inline modification of the style rather than a global replacement of settings for the style? I've never seen RH add span tagging unless it encounters non-standard styles in the base document.
Select a test .doc file. Before importing it to RH, try these:
Use Format Painter in Word to manually re-style any non-standard paragraphs.
Do not attach a .css to the Word file, only to the resulting RH topic.
Do you see a difference?
Good luck,
Leon

Problems importing Word Doc footnotes/endnotes into Dreamweaver CS4

I am having a problem importing a Word doc with footnotes/endnotes into Dreamweaver. When I do the import (or a copy and paste) I get the references without the actual number for the endnotes in superscript!
I currently have Dreamweaver CS4 (though have also experienced this issue with Dreamweaver 8)
I am currently using Word 2007 (but experienced this same problem with earlier versions of Word).
The document has a standard sort of endnote. In the middle of the text there is a number in superscript that refers to a note at the end. When I do an import I get the nice set of back and forth references with anchors and links but missing the number! Let me copy and paste an example:
Here is the text I have:
the largest multilateral recipient of UK aid,[i] with the UK
[i] DFID (2010) DFID in 2009-10.
Now here is the HTML I get when I import:
the largest multilateral recipient of UK aid,<a href="#_edn1" name="_ednref1" title="" id="_ednref1"> </a> with the UK
And as an endnote:
<div id="edn1">
<p><a href="#_ednref1" name="_edn1" title="" id="_edn1"> </a> DFID (2010) <em>DFID in 2009-10</em>.</p>
</div>
<div id="edn2">
What I really need is:
the largest multilateral recipient of UK aid,<a href="#_edn1" name="_ednref1" title="" id="_ednref1"><sup>1</sup></a> with the UK
And as an endnote:
<div id="edn1"><p><a href="#_ednref1" name="_edn1" title="" id="_edn1"><sup>1</sup></a> DFID (2010) <em>DFID in 2009-10</em>.</p>
</div> <div id="edn2">
Does anyone know why these superscript numbers are missing? And how I can get Dreamweaver to put them in. I have long documents with 50 or more footnotes and would hate to have to redo this by hand!

The problem is that some of the material in the endnote/footnote is explanatory in nature rather than just a reference or citation. So I need a way to include explanatory text and don't want to put multiple sentences in ( ) in the middle of the text.
I would have to say clearly someone at Adobe did think conversion of endnotes/footnotes is a worthwhile endeavour, because Dreamweaver is designed to do it! You can see clearly from the code snippet that they programmed Dreamweaver to do an import with a very nice set of back and forth anchor references. Just somehow the actual reference numbers don't show up. In fact the HTML code for this provided by Dreamweaver is very clean and nice (contradicting bemdesign's assertion that you can not turn a word doc into a good HTML doc), with the exception of the missing number references!
Is there a setting somewhere that I might need to play with to get this to work better?? Or something I need to do with the Word doc text before I do an import? Any other work around.

Importing word docs into i-tunes?

how can i import word docs into i-tunes? I try to drag the file to the icon in i-tunes, but it wont take.
Thanks

go to my computer look for the icon with your ipod name
double click that and if u see the folder notes then drag your doc into that
it will work

Some hyperlinks not appearing in generated Word doc

When I generate a Word document, some of the hyperlinks show up, but not all.
I looked at Peter Grainge's site under Printed Documentation and issues, but didn't find anything that matched my problem. I also looked here on the forum, but didn't find anything.
I have a feeling it's a problem with style mapping because the links that aren't showing up are those that appear in lists (both ol and ul).
In other words, if I put a link in a paragraph that's a regular <p></p> paragraph, it appears in the Word doc and the link itself works.
If I put it in a <li></li> paragraph, the link does not carry over; there is no blue underlining and if you mouse over what should be a hyperlink, the cursor does not change to a hand icon.
Can anyone provide any suggestions?
I'm using RoboHelp 9 and Word 2010.

RoboHelp 10. I recently had a similar problem with hyperlinks not appearing in the PrintedDoc output, despite the following settings:
Conditional Build Expression = None
TOC = Default Table Of Contents, which contains all the topics that I want to appear in the output, but does not include every topic in the HTML Files (Topics) folder.
Retain hyperlinks
By comparing hyperlinks in a number of topics with the Word page, I found that hyperlinks in the Word document are not active when the target topic is in the root folder, but is not included in the TOC.
In the Print Document Content dialog box, I typically select TOC>Show all topics and click the double right-pointing arrows so that all the topics in the default TOC are in the right pane.
When I realized that hyperlinks to root topics were not active, I added the topics to the document content. To do this, I selected Top Level Folder and then selected each topic whose Help icon is white (i.e. not in the TOC) and clicked the right-pointing arrow to move it to the Content pane.
However, to make me happy on a Friday afternoon: "Internal error encountered. Failed to generate Printed Documentation".
I tried generating again, and now RH appears to be stuck on "Updating images". This happened the other day, too, and I waited 10 minutes before understanding that RH would stay stuck forever and would never even crash .
Here's what I think will resolve this particular issue. I'll put the renegade topics in the Default TOC so that hyperlinks to them will be active. This is not a problem for my end users because I don't generate their output from the Default TOC -- my project has five other TOCs that are used to generate WebHelp Pro. I only use the Default TOC to:
Edit topics in any module without having to open each individual TOC
Generate a "Test ALL" SSL that contains everything, so that I can search more easily across modules
Generate PrintedDoc for reviewers
Hope this information is useful to anyone who encounters this type of problem.
Carol

Importing Word doc into Previously Existing Project Corrupts Related Topics

Hi,
I had a few extra topics that I documented in a Word document
and imported that document into an existing HTML Help project in
RoboHelp. After doing this, it used the CSS file called by the new
folder it added for those new topics (based on the name of the
imported word doc) and when I look at topics in WYSIWIG, the text
on them is Design_Time Con. (I used the text only style of related
topics). When I select the related topic button in WYSIWIG and view
the popup, the menu choice for properties is deactivated so I can't
even edit the topics in them. And, when I try to add a new related
topic, it looks the same "corrupted" way.
What am I going to do? Is there are project setting that is
pointing to the wrong directory? What can I do to save my related
topics. I have over 400 topics all with related topics buttons and
each has an average of 6-8 related topics listed.

P.S. I also tried creating a new project and importing the
htm files into it but it is doing the same thing.
Here is the code for the Related Topics in one of the topics
as a sample:
<OBJECT
CLASSID="clsid:ADB880A6-D8FF-11CF-9377-00AA003B7A11"
ID="RelatedTopics" TYPE="application/x-oleobject" >
<PARAM NAME="Command" VALUE="Related Topics,MENU">
<PARAM NAME="Font" VALUE="Arial,8,0,,">
<PARAM NAME="Item1" VALUE="About the Main Work Pick
Window;About_the_Main_Work_Pick_Window.htm">
<PARAM NAME="Item2" VALUE="About the Picking Employees
Grid;About_the_Picking_Employees_Grid.htm">
<PARAM NAME="Item3" VALUE="Adding a Part-Time Employee
Pick;Adding_a_Part_Time_Employee_Pick.htm">
<PARAM NAME="Item4" VALUE="Adding a Work
Pick;Adding_a_Work_Pick.htm">
<PARAM NAME="Item5" VALUE="Changing the Employee Pick
Order;Changing_the_Employee_Pick_Order.htm">
<PARAM NAME="Item6" VALUE="Choosing the List of Picking
Employees;Choosing_the_List_of_Picking_Employees.htm">
<PARAM NAME="Item7" VALUE="Defining the Main Pick
Information;Defining_the_Main_Pick_Information.htm">
<PARAM NAME="Item8" VALUE="Pick Status
Codes;Pick_Status_Codes.htm">
<PARAM NAME="Item9" VALUE="Picking Extra
Work;Picking_Extra_Work.htm">
<PARAM NAME="Item10" VALUE="Picking Special
Days;Picking_Special_Days.htm">
<PARAM NAME="Item11" VALUE="Reviewing Master List
Positions;Reviewing_Master_List_Positions.htm">
<PARAM NAME="Item12" VALUE="Saving the
Pick;Saving_the_Pick.htm">
<PARAM NAME="Item13" VALUE="Selecting an Employee and
Beginning the
Pick;Selecting_an_Employee_and_Beginning_the_Pick.htm">
<PARAM NAME="Item14" VALUE="Selecting Imported
Rosters;Selecting_Imported_Rosters.htm">
<PARAM NAME="Text" VALUE="Text: Related Topics">
</OBJECT>

Notes App That Can Import Word Docs and Record Audio

I have Pages now which you can import Word docs to.
I have another app that can record audio and take notes, but you can't import documents.
Is there an app that does both? Import Word docs that I can edit and then also record audio at the same time?
Thanks!!

Yes you can use Pages for Word documents and transfer the files as Word documents to iTunes and then to your desktop via file sharing. I use it. Frankly I haven't paid attention to any of the spell check features at all so I can't say for sure that it will work the way that you want it to work.
From everything that I have read about Pages v Documents to Go, I was under the impression that Docs to Go was the much better choice for all around compatibility with Word files. Actually, Pages has some issues going from Pages on the iPad to Pages on the Mac in terms of compatibility and formatting.

Importing Word Docs after recent upgrade

I have RoboHelp Version 8.0.2.208 and importing Word docs (Word 2003 Pro) had worked perfectly. Recently, I leapt forward a couple versions to Word 2010 Pro and now when I try to import Word docs, I get the "Import Word Document Wizard cannot locate a supported version of Microsoft Word" error message. I get this message whether I try to import .doc or .docx documents. I also cannot generate a PDF: get a "Cannot find Microsoft Word installed on your system" message.
Any ideas on how to fix?

Hello again
Sorry. There actually is another option, but given the fact you are using an upgraded Word I figured it wasn't worth mentioning. The other option is to reinstall Word 2003 and use it alongside Word 2010. I'm not sure, but Peter Grainge may have info on his site on how to do this.
Click here to visit Peter's site
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
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Working with imported Word documents

I've noticed that Pages (for iOS) gets very slow and laggy -- especially the on--screen keyboard -- when working with imported Word documents. Is there a method to convert imported files to native Pages documents, and thereby maybe speed up the app?

Turns out, it's not just Word-imports that are slow. Pages in general is just slow, and seems to have become this way after the iOS 5 upgrade.

InDesign refuses to import Word doc

Hello.
Ran into a strange one today. I have 27 word docs to assemble into a book. Most of them import (Command "D") perfectly. But 6 of the docs have an end note styled into a table. When i import these i get the import options box but when i'm finished there the rainbow wheel comes up and then... nothing.
On my import options dialogue box i have everything on the "Include" field checked, For formatting i have "Remove Styles" checked and local formatting preserved. I've also tried it with Preserve Formatting from Text and Tables but it's the same result.
This isn't a huge deal because I can spend a little extra time and just reassemble the tables by hand in InDesign. But what's got me doubly perplexed is that when i go to copy the content from the Word doc and paste it into InDesign all the formatting is retained except for "superscript" My client has his footnotes marked in superscripted arabic numerals. But when i paste them into the InDesign document they are lowercase, full-size roman numerals.
So I think there must be some import preference somewhere that's making this happen. Any ideas?
Erik
Message was edited by: ej 5000
Having some similar issues in regards to font attributes that are very strange to me. I hope it's something obvious that you can point to. When i import some Word documents into an InDesign CS4 document the font families are changed. The original Word document uses an Arial font with local overrides for bold and italics. When i import it I am told that "Calbri" is missing in four different flavors: regular, bold, italic and bold italic. But Calbri is not anywhere in the original document. No problem right, I mean just use the Missing Font dialogue box to replace the fonts with the ones used in the InDesign document (Cronos MM). But even though i've specified the fonts that are to be replaced what comes in is ONLY Cronos regular and even though i replaced bold with bold everything is of the regular weight. Bleh.
And when i copy from the original Word doc (Arial font) and paste it into InDesign it by default pastes it as Times (TT) and again all formatting is lost.
Is my InDesign CS4 set up wrongly? Is there some preference hidden away that's tweaking all of this? I know i'm asking a lot of questions, including the original tables import question, but if anyone has any insight i would kiss your feet.

I think that I can gin up some rough answers for you; no foot-worship, please. In reverse order, because your last questions are the least indeterminite:
And when i copy from the original Word doc (Arial font) and paste it into InDesign it by default pastes it as Times (TT) and again all formatting is lost.
I have pasting set up to be stripped of all styles; I paste raw text only. You might not be pasting raw text; the setting is in the Clipboard Handling section of the preferences. If you are pasting raw text, then look inside your Basic Paragraph style; I'd bet that when you paste you are acquiring the settings of Basic Paragraph. To prevent this, only paste text into a text frame where there is already styled text.
The original Word document uses an Arial font with local overrides for bold and italics. When i import it I am told that "Calbri" is missing in four different flavors: regular, bold, italic and bold italic. But Calbri is not anywhere in the original document. No problem right, I mean just use the Missing Font dialogue box to replace the fonts with the ones used in the InDesign document (Cronos MM). But even though i've specified the fonts that are to be replaced what comes in is ONLY Cronos regular and even though i replaced bold with bold everything is of the regular weight.
Um, do you have any footnotes, endnotes, TOC, or index in these Word docs? You can highlight all the text in Word and change it to Arial or Cronos or whatever, but there are some Word features (for example, automatically generated footnote numbers) that are given styles that are carefully hidden from the end user. You have to dig really deep into Word in order to find 'em. They can use whatever font is specified in the style.
Also, I think I must be misreading your post, or you must have posted something misleading, because I can't tell if your Word doc is set in Arial or Cronos. It sounds like you're trying to replace Arial Bold with Cronos Bold with Find Font in ID and getting Arial Bold replaced with Cronos Regular. Which is odd, but I don't want to try explaining that until I'm sure I understand your question.
So, you're removing styles, but preserving overrides. That will keep the manually applied italics and bold, but you'll lose all of the styles. You must be doing this on purpose. What do you get out of it? Because, if you're stripping all styles, then the formatting applied is either coming from InDesign or coming from Word. If it's coming from ID, you should ask yourself "what's in my paragraph styles?" because that is where Calibri will be hiding. If it's coming from Word, you should ask yourself "what is being hidden by the "Normal" style?" Because if your Normal style is Arial text, it's getting stripped out when you place the document.
I really can't figure out your initial question at all. I would guess that, going back to the beginning of my post, you have ID set up to copy styles and formatting on your clipboard. I've always hated that and have no idea how it works, but I would guess that the superscript footnote numbers are not actually superscript numbers with styles manually applied, but more Word auto-symbol styling that is concealed from the end user. That kind of stuff crashes InDesign - it also crashes Word too, when it gets even a tiny bit broken.

Importing Word into InDesign, problem with styles

OS 10.6, CS5
Hi everyone,
Does anyone have any experience with importing styled Word docs into InDesign?
Editors style their Word documents with some basic styles (Text, References, Headline, etc.) using a Word template that I created. Designers use import options to match the Word styles to the ID styles. This worked fine in Word 2004 and InDesign CS3: Word "text" style would map on import to the InDesign "text" style, even though they had totally different attributes. Superscripts, italics, etc. would be respected as local overrides in InDesign.
Then we upgraded to CS5. Automatic mapping on import no longer seems to work: After importing text, all the styles in InDesign have local overrides assigned to them that don't make sense (hyphenation exceptions, tab settings). So I'm left with importing the Word styles, using auto-renaming so that InDesign explicitly does NOT match styles.
Then delete the Word styles one by one from the paragraph style panel, replacing with the desired ID style.
This has gone on for several months and we've now upgraded to Office 2011 but that hasn't solved the problem.
With Word 2011 docx files, the import works almost like it did in CS3, the styles almost come in cleanly: If the style in Word has NO local overrides, such as italics or superscripts, the InDesign style is correctly applied. The problem is those local overrides in Word--InDesign not only respects the italic or superscript, it also respects the font attribute. All the Word styles are Times New Roman so all superscripts in InDesign are coming in as superscript + TNR. (see screenshot)
Are we left with our original work-around? Importing styles then manually deleting and replacing them?
This is frustrating because it used to be smooth and seamless and while some new features of CS5 are great, it's annoying that it's broken this fundamental function!
I've tried saving the Word files as doc or rtf instead of docx but this doesn't make a difference in this problem.
Any help or advice would be much appreciated.

I'm an author / publisher. I write in Word and I publish with InDesign. When I'm in the review stages, I like to edit my text in Word, so I export the text as an RTF. When I import it back into InDeisgn I often find that some of the styles have annoying overrides from Word that break things. (1) Paragraph style stuff about hyphenation and (2) Characters style stuff about Character direction: Left-to-Right style.
* Easy global fix: select the whole text open the Window | Style | Paragraph window, and click the button on the bottom to remove all overrides. And do the same for the Window | Style | Character window. Before doing this, I like to check that I don’t have any italics that are in the file as overrides rather than being in there as part of a header style or as part of the Emphasis style that I try to use throughout the text instead of just an italic override. It makes me uneasy to remove all overrides, as I always worry there might be an important one I could have kept.
* (1) Specific fix for the hyphenation overrides: Make sure the hyphenation settings in the individual InDesign paragraph styles match, so far as possible, the Word global hyphenation settings in the Page Layout | Hyphenation dialog of Word. InDesign will import any Word hyphenation settings that don’t match the InDesign doc styles as overrides.
Specifically, set InDesign Hyphen Limit to ( say) 1 and set Word | Hyphenation | Hyphenation Options | Limit consecutive hyphens to the same number (say) 1. Also set InDesign Paragraph Style Hyphenation | Hyphenation Zone to (say) 0.5” and set Word | Hyphenation | Hyphenation Options | Hyphenation Zone to the same number (say) 0.5”. And turn off all the InDesign optional hyphenation check boxes at the bottom of the dialog, and the turn off the two check boxes in the Word Hyphenation Options box as well.In Word you should also set Hyphenation | Automatic. If you cautiously set Word Hyphenation | None the import will throw a “Hyphenation” override on the hyphenated paragraph styles, even though this maikes no sense.
You may still pick up some hyphenation related overrides on your heder styles, if you have set the headers not to hyphenate. You can either dump the overrides in InDesign or you can set your header styles to hyphenate…and be careful not have any headers actually be longer than one line.
(2) I still haven't found the fix for the Left-to-Right text override.

Line numbers appearing with imported Word Doc - InDesign CS2

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