Live Update brick my GE60

Guys,
I just sent in my MSI for RMA as using Live Update bricked my BIOS.
They then claim that it's a customer fault to do BIOS update and say I'll need to pay the bill myself.
Out of expectation the cost to replace the mainboard was MYR 2,600!!
Man seriously? I can just top up another 1.4k to buy a brand new GE60!! And it's not totally my fault at all I just follow to click next next next.
I'm going to complain against their HQ tomorrow and see how it come..
What do you guys think? Am I deserve to claim for my warranty? C'mon...

Frankly speaking, you need to take part of responsibility for the failure after all on MSI website, they give the information clearly that this AP only supports MB and Graphics card and cannot be used on laptop.
http://www.msi.com/page/live-update-5-manual

Similar Messages

  • MOVED: Live Update brick my GE60

    This topic has been moved to GAMING Notebooks.
    https://forum-en.msi.com/index.php?topic=253675.0

    Frankly speaking, you need to take part of responsibility for the failure after all on MSI website, they give the information clearly that this AP only supports MB and Graphics card and cannot be used on laptop.
    http://www.msi.com/page/live-update-5-manual

  • Live Update 5: First-Timer Assistance Needed

    Please allow me to preface this by informing you all that I am a complete noob, where custom built computers are concerned. I likely won't understand some of the techy lingo, so please bare with me. Thank you in advance.
    I have a PC with a MSI 970A-G45 mainboard. The OS is Windows 7. There is a Live Update 5 icon on my desktop. Upon opening this LU5, it appears this program is used to ensure at least some of the hardware/software stays up to date. However, I am scared to death that I will click the wrong button, likely causing a disaster which I'm not capable of fixing.
    As you can see, I have taken a screenshot of the Live Update screen. I clicked the scan button, and these are the results. Because I use my own virus/spyware protection, I'm fairly certain I want no part of the Norton Internet Security. Other than that, I'm not sure what to do next, if anything.
    Should I download any of these results? If so, which ones? When doing this now and/or in the future, are there precautions I should take, or is it as simple and doing the average Windows update?
    Thank you in advance for any help you are able to provide.

    Quote from: badboy2k on 21-September-13, 09:06:45
    do not do the MB BIOS as that is dangerous to do as Windows is a Unstable Environment and it has a 50/50 of Bricking it (rendering it inoperable) and I advise against that part all together!
    also do not use Norton Internet Security as the Virus scanner in it is prone to ultra heavy scanning and can slow down your computer alot!
    as for using it turn off MB BIOS, VGA BIOS and Other Utility! and the rest is ok to use! but If you have no problems with the computer and everything is working leave it all alone....
    as for BIOS its best to do it manually and if you do want to do that ask us first and we will walk you through it safely and as your a noob that's your best thing to do!
    does that make sense to you?
    I don't believe I am having any issues. I'm not noticing anything strange. I'm just accustom to keeping everything updated, so I wanted to make sure.
    Thank you very much for your assistance.

  • FM2-A85XMA-P33 live update issues

    Hello,
    I am running win7 and after doing the live update the system wont boot anymore.
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    The srceen goes blanc and i can shut off or reset the PC with the power/reset buttons and have to cut the power to shut it down.
    I`ve tried it a few times but everytime the same result.
    If i dont do the live update its running like it should.
    Other thing is that if i try to install Win 8 or Win 8.1 the same thing happens..
    If i enable the win8 feature in the BIOS i only get the shell if i restart the pc and cant install Win8.
    Maybe a partition issue.
    Any ideas?
    Vincent

    Stop using Live Update! It likes to brick boards.
    Apart from that: >>Posting Guide<<

  • MSI Live Update 6 closes on self update

    over the past week or so every time i rebooted id get a message about the self update.
    i'd go through the motions of letting it do that, and the app would go away from foreground leading me to think it did what it had to. until i realized that it was simply self closing/crashing.
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    i did a full uninstall/reboot, and installed the latest version manually from this website.
    now when i do a scan, ms-7917 bios 1.A0, Command Center and Gaming App come up for an update. when i tried to do the installer everything froze and mouse movement because extremely slow.
    half an hour later its on Install Command Center now .. Please wait.
    mouse movement is back to normal. task manager says nothing is "not responding" but when in the screen domain of the live update its still slow and responds within 5-10 seconds
    i'm tempted to end task but worried this will interrupt the process and risk bricking something.
    what is up with this app?

    When it's updating BIOS(in your case ms-7917 bios 1.A0), mouse/keyboard will be locked, and the whole system will be slowed down since it's updating BIOS.

  • Live Update MB BIOS

    Live Update 6 is telling me my current MB BIOS is 2.9 and the current is 2.A0. I click to download and it downloads "DL_FILE"
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    H87-G43
    windows 8.1
    intel i3 4130
    R9 280
    Everything is working fine, but LU says it has increased support for AMD cards so.....
    Edit to add, When I DL the BIOS it flashes in the DL page for a second then is gone. Seems to not be downloading.

    Quote from: HenryW on 14-June-15, 08:23:59
    2.9 is the latest BIOS dated 2014-07-21. 2A is older dated 2014-05-12. Anything in BIOS 2A will also be included in 2.9.
    Actually the time stamp on E7816IMS.2A0 is 2015-5-9 and the date in the text file is 2015/05/12, so they need to fix this page.
    Quote from: HenryW
    There is no reason for you to fool with BIOS update because you now have the latest already.
    That is probably true
    Quote from: HenryW
    Stop fooling with Live Update for BIOS before you screw up the BIOS and render your MB useless.
    I's say just stop fooling with Live Update.
    Quote from: elvin_assassin on 13-June-15, 22:18:56
    Everything is working fine, but LU says it has increased support for AMD cards so.....
    Do you have compatibility issues with your AMD card? If not there is nothing in it for you but the risk of bricking the board.

  • Z87-G41 PC Mate used Live Update 5 to update BIOS now no POST

    I downloaded MSI's Live Update 5 and stupidly had it update everything. I was away from my desk while it ran and I heard the sound making crazy noises and the screen was dark so I manually powered down. Now when I boot up it won't post and I get nothing on the screen. I've tried to reset CMOS and I've stripped it down to just cpu and 1 stick of ram. Still no joy.

    Quote from: badboy2k on 12-May-14, 06:19:42
    sounds like the BIOS on the board is Bricked!
    one thing you could try is to put a USB stick in a black port while when you power it on and see if its attempting to access it! (If it is its not fully bricked and you need to make a USB flash drive with the BIOS file (ROM) on it and it will attempt a recovery)
    if its doesn't work then you have 2 options!
    1: RMA the board to MSI to be flashed back into working order
    2: Find a shop near you that does SPI flash updates and have them Directly flash the BIOS chip!
    So when I put a thumb drive in the back with the ROM, I can't really tell if it's trying to access it or not (no activity lights). What happens when I turn on the comp is that it will power on (no beeps) and after about 8 seconds it will power off, then restart. I generally turn it off at that point. I'll try putting the USB stick in and letting it run. It sucks because I get no video (tried onboard and GPU) so I can't really tell what's going on. Thanks for the info. I've already emailed MSI support to get a head start but I'm hoping I won't need to wait on them. I need my computer up and running for my side business.

  • Live Update 6 - No Internet Connection - MS-7204

    Hi all,
    I got an MS-7204 board (945P Series). That's a BTX format (you might now say  poor chap!).
    I want to update bios, and as I have no boot disk I though it might be a good idea to try Live Update.
    Well, while I am here posting this on the internet, this silly program tells me "no internet connection, please reconnect and try again".
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    Hi,
    Here's my suggestion: remove Live Update. Unless you want to brick your board 
    Quote
    Don't fix it if ain't broken!
    However, if you really want then you have to tell exact motherboard model and current BIOS, someone will be able to provide latest one with much safer way of flashing BIOS.

  • How does live update 6 work with BIOS updates?

    I want to upgrade to the x99 platform but I am concerned with how new it is.  I want to make sure I keep the BIOS updated because of the "newness" of it all and compatibility issues.  Although I have built and continue to upgrade my system I am in no way proficient in trouble shooting or making changes.  So flashing the BIOS always makes me nervous that I will screw something up.  So when I heard that MSI has a program called live update 6 that automatically updates the BIOS it got my interested.
    Can anyone give me some advice on how this program works?  Or are the compatibility issues more an issue of the past when Intel rushed the CPUs out and the MOBO makers had to play catch up?
    Thanks for everyone's advice and help.

    Hi
    Which exactly motherboard you're looking for? If you're afraid of bricking BIOS, then I suggest something like X99 MPower/XPower which has dual BIOS.
    LiveUpdate: downloads the update pack, does some magic within bootup and updates the BIOS. I don't know the exact process it does, but works just like installing a software: download, extract, install. Also MSI offers MFlash which lets YOU go through flashing process: download, prepare USB stick, boot from USB (or use MFlash within BIOS settings) and update.
    Risks: flashing BIOS is always a risk, no matter if it's MSI, Gigabyte or anyone else's brand. It's a chip, that if something goes wrong (for example system is not stable), then motherboard may get bricked and recovery may/may not be possible.
    MFlash instructions:
    https://service.msicomputer.com/msi_user/support/techfaqdetail.aspx?formid=3135

  • H97M-G43, Live Update 6 does not include Intel ME driver

    I like the Live Update 6 software very much and use it a lot. Today I found a problem. Why dosent Live Update 6 include the Intel Management Engine Driver in the Automatic scan for drivers? This is what I do to see the problem:
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    Install the latest Live Update 6 from MSI (in this case from H97M-G43 utility)
    Run Automatic scan, select suggested "drivers" only, and Total Installer
    After finish, the Live Update 6 leaves a yellow flag in device manager. Is this a bug in LU6 or is it intended to be like this?

    It's the same driver for all Z/H97 boards (including hotfix). There is no need to download anywhere else but the link on the product site of the board in question which has been provided earlier.
    Quote from: flobelix on 17-October-14, 22:03:55
    The Live Update software you like is unfortunately crap and you are very lucky that it did not brick your board thus far as it often does that.
    Remove it and download drivers manually from poduct site: http://www.msi.com/support/mb/H97MG43.html#down-driver&Win7 64
    You'll find the ME driver there too.

  • How to update VGA bios in MSI live update.

    Hi,
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    when i go to the folder with the DL-FILE i see that different things are downloaded included nvflash and the rom itself.
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    Thnx in advance.

    I just flashed the new vbios via MSI live update yesterday, but I have GTX 970, not sure if the procedure is the same or not between different cards.
    I just pressed the "download and install" arrow on the right side of vbios size, and live update only allowing me to choose vbios update at one time. After the download finished, it auto executed cmd under windows, and remind me to remove graphics card driver and continue (I did uninstall when I flashing my first card, but for the next one I just closed the nvidia experience), after press twice "Y" in the cmd, the flash began and then system just auto restarted. When my pc rebooted to windows again, I checked the vbios version, it appears the new one.
    maybe i should film a video if i got chance 

  • HELP: Failure flashing BIOS using Live Update 5

    Hi,
    I used Live Update 5 to download the latest BIOS version for my MB. Then when I was running the update, I chose "". (I know it's incorrect and I should have chosen the other one.) After the update, the machine restarted and showed a cursor blinking on the top left on a black screen, and it wouldn't proceed any more. I can enter the BIOS without a problem. I can also boot from CD or USB, but the windows on my machine simply wouldn't boot.
    After the problem arose, I have tried flashing the BIOS with the MSI Forum HQ USB Flashing tool on this forum. It tells me that  but the same problem remains.
    What should I do now?
    Thanks for your time and consideration!

    After any flash, the battery should be removed for awhile and the CMOS cleared. Reset all your BIOS menu settings again making sure the boot order etc. is correct and the proper mode is selected that your OS was installed under, i.e. IDE or AHCI mode.

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    I have an msi Z87-GD65 Gaming Motherboard and I updated some drivers and the bios via msi Live Update 6 last night and now my computer refuses to recognize my network adapter. The adapter is a TRENDnet N600, plugs into PCIe if I'm not mistaken. Wifi if my only option with this computer, I can't use ethernet, so it's really important I get the network card working again. I have had zero issues with it until this.
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    what OS you are running?
    Quote
    Note: I did not flash the bios when I installed, which I have now heard is a bad idea, apparently. l:
    you said you've updated drivers & BIOS:
    Quote
    I updated some drivers and the bios via msi Live Update 6 last night and now my computer refuses to recognize my network adapter.
    can you clarify is you update BIOS too or not?
    and what is your current bios version?
    Quote
    and I updated some drivers
    what kind of drivers?
    Quote
    I did try uninstalling the drivers but it still won't detect the network card. I also tried disconnecting and reconnecting the network card (and I cleaned the port for good measure).
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  • Office 2013 (Word, Outlook, Excel, Power point) are not responding after live update

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    Hi,
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  • MSI Live Update Installation Causes Windows XP To CRASH!!

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    Thank you so much. I just want to say I really appreciate when people do take the time to post me in return. So I really mean it, Thank You.
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