Live va

'SPDIF Pass-through' - where is this option? I have the li've value card that was installed on Dell computers, after Oct 5, 2002 and "Creative Mixer" which has the "Digital Output Only" option under playback properties. I am trying to get 5. Dolby to my Sony receiver via a Toslink connection, the optical wire that transmits light.
Which mini-jack do I use for the toslink cable, which I have the mini-jack adaptors for so they do fit into the mini-jack. I was using the yellow outlet farthest from the gameport. Or do I use the black outlet closet to the gameport?
I have the "use SPDIF" in PowerDVD 5.0 audio options. I am also checking "Digital Output Only" in the playback properties of Creative Mixer but cannot find the "SPDIF Pass-through" option that is recommended by pjc in the "read this" in this forum.

I have acquired a digital coaxial cable. I connected an adaptor to be able to connect the coaxial cable to the card. Still no Dolby signal to the receiver. The adapter is a stereo adapter. I have read where the adapter needs to be in mono in order to work. Is that correct, I need a mono adapter?
I do not have the surround mixer I have the creative mixer. I have gone to the update site and checked for update but the checker said I had the most recent version. How do I get the surround mixer? There is no ac3 decode option with the creative mixer.

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  • HP Live Photo FAQ, Help, and Support

    HP LIVE PHOTO
    HP Live Photo app - available on iOS and Android devices
    Make your photos come to life with HP Live Photo!  HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.  
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     2.  visit the HP Live Photo app page.
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    FAQ - Frequently Asked Questions
    Help Printing Live Photos
    Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
    How to get more Support 
     FAQ
    Can I see an example of what the app does?
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    Do I need an iOS or Android device to both create and view Live Photos?
    Yes.  Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
    Can I use any video in Live Photo?
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    The videos for your Live Photos are saved over the internet to the cloud.  The original video on your device is not affected or modified in any way.  HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions.   The live photo videos are not saved to your Facebook account. 
    When I share a Live Photo via email or Facebook is the video included in the email or post?
    No.  Only the Live Photo is included in the email or Facebook post.  The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo. 
    If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
    The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper.  The instructions explain how to install the HP Live Photo app and view the Live Photo.
    Can I share my Live Photos with anyone? 
    Yes.  You can share with any friends/family using a live photo nametag.  Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag. 
    What is a Live Photo Nametag? 
    A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend.   The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view  your live photos. 
    Your nametag is printed on the bottom right corner of all your live photos.  When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them.  This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos.  Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.  
    How do I print a Live Photo from an iOS device?
    You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies.  If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions. 
    How do I print a Live Photo from an Android device?
    Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.)  The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers.  If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app.  For more information see the HP ePrint app in the Google Play store.
    Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it.  You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers.  HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
    Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print.  All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
    Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
    Yes.  There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare).  If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
    Send the photo to yourself via the Share via email option from Live Photo.  Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list.  Select the print app and complete your print as you normally do using that app.
    Can I print Live Photos from my computer?
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    Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.  You may have success printing on plain paper, but results will be much less predictable.
    Do I need a Facebook account to use HP Live Photo?
    Viewing: No. A Facebook account is not required to view live photos using the Live Photo app. 
    Creating: No.  A Facebook account is not required to create Live Photos.  You can create and share them using your Live Photo Nametag.  However:  If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices.  Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook. 
    Do I need an internet connection to use this app? 
    Yes, HP Live photo requires an internet connection for launch/use. 
    I played the introduction video in the app but why is there no sound – what’s wrong?
    Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video. 
    How can I provide feedback on Live Photo features that I’d like added or changed?
    In the HP Live Photo app, select Settings and scroll down to the Send Feedback option.  We would love to hear from you!  Note that this option is for feedback and is not monitored for support questions.  For support questions see the
    Printing Live Photos, Troubleshooting, and Support sections below.
    I am having an issue with the HP Live Photo app – where can I get help? 
    See the Printing Live Photos and Troubleshooting sections below.  If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below. 
    PRINTING LIVE PHOTOS 
    Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. 
    You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
    You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
    Printing Live Photos shared via email on an iPhone/iPad using Airprint:   
    Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
    Go to your Camera Roll and open the image.
    Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option. 
    If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions  
    More information on Airprint:
    - HP Airprint support forum discussion thread: Click here. 
    - All Airprint enabled printers:  http://support.apple.com/kb/HT4356
    Printing Live Photos shared via email on an Android device (requires HP printer):
    Tap on the image in the email to open the image.
    While viewing the image, select Menu>Share
    Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
    If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
    More information on the HP ePrint mobile app.
    HP ePrint mobile app FAQs:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c01923321
    Printing Live Photos shared via email on PC and Mac:
    You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer. 
    On a PC, right-click on the photo in the email and select the Save option.  
    On a Mac, see this information. 
    If you need additional help printing photos from your PC, Click here.
    Printing Live Photos shared via Facebook:
    It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
    Computer: Select the photo and select “Options>Download” to save the photo to your computer. 
    Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
    After saving the Live Photo print it as you normally print on your computer or device.  
    Printing Photos Directly from Facebook on Your Computer:
    You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares. 
    However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
    https://apps.facebook.com/hpprint/
    TROUBLESHOOTING
    Create:
    Can I change the images that the app pulled from the video for the Live Photo?
    It is not possible to directly select a specific frame of the video to print as the Live Photo.  You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
    What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
    The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast.  For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt.  The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast.  You can also try to include a few “still shots” in the video where camera and subject movement is minimized. 
    What if I don’t want to share the entire video?
    After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points. 
    What if my video is longer than 45 seconds?
    The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
    Can I use a video from another source?
    HP Live Photo currently only supports videos created on your iOS device.
    It’s taking a very long time to save my Live Photo project.  What can I do to speed it up?
    Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes. 
    If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections.  (Data charges may apply.)  You can also try using a shorter video clip.   (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
    How do I view or share Live Photos I’ve already created?
    Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created.  Select one of them to view the photo and choose a print or share option. 
    How do I delete a Live Photo from my list of saved Live Photos?
    iOS:  Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete.  A “Delete” button will appear – select it to delete the photo.
    Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos.  Long press on a live photo a context menu will appear with Delete and Share options.  Select the Delete option.
    Share
    I’m having problems printing a Live Photo that was shared to me.   
    See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
    Can I use the app to view a Live Photo on my computer screen?
    Yes.  If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video.  Results can be affected by the monitor display resolution and type, as well as ambient lighting.  
    My friend doesn’t have an iOS or Android device.  Can I share my Live Photo with her?
    At this time an iOS or Android device is required to view the videos associated with your Live Photos. 
    I just need the viewing instruction sheet – how can I print that?
    Go into app Settings and scroll down and select the “Print Instructions” option.  If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print. 
    View:
    I have a Live Photo that does not play when I view it through the HP Live Photo app.  What’s wrong?
    Below are some reasons why this could occur:
    The photo is not an HP Live Photo.  Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
    The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.  
    The Live Photo needs to be printed on photo paper for best results.
    Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
    The creator of the Live Photo may have deleted the Live Photo project from their app.  Contact them to confirm it is still available.
    An internet connection that is too slow/unstable.
    Can I view Live Photos with other augmented reality apps?
    No.  HP Live Photo requires the HP Live Photo app to view the images and display the video.
    SUPPORT
    If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
    [email protected]
    To ensure a quick resolution of your support question, please provide:
    A clear subject line - e.g., “Live Photo – printing problem”
    A complete description of your problem – what you are trying to do and what is going wrong.
    What iOS mobile device you are using
    Your printer make/model
    Note that we do not have the necessary information to provide support for photo printing on non-HP printers. 
    I am an HP employee.

    Connybelle wrote:
    My HP Photosmart 5514 is set up on wireless.  It will not let me print a picture from my computer.  No matter what I do, it tells me to insert a memory card.  I want to print what is in my pictures on the computer.  Any ideas?
    If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
    http://h30434.www3.hp.com/t5/Printing-Issues-Troub​leshooting/bd-p/PostPrint
    I am an HP employee.

  • February  2012,I bought an AppleTV in the US, to bring it to where I live, CHILE, where voltage is 220V. Is the device multivoltage or do I need a voltage converter?

    February  2012,I bought an AppleTV in the US, to bring it to where I live, CHILE, where voltage is 220V. Is the device multivoltage or do I need a voltage converter?
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    5) As a test, I created a new contact in Windows Live Mail and it does NOT show up in my username/Contacts folder. I synced the iPhone again and it does NOT show up on my iPhone contacts.
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  • Ask the Expert Live Discussion – BT Infinity

    Hi All
    I’m pleased to announce our next live discussion with some BT experts!  It’s on a subject that is of great interest to many of you – BT Infinity!  We’ve recently announced the changes to the BT Infinity service and thought it was a great chance to get our Infinity experts on to the community to tell you a bit more about that and answer any Infinity related questions you may have.
    Our experts Charles and Martin will be chatting with you on Tuesday 15th May at 7pm.
    The format is pretty simple – simply come back here on that date and the box you see below will turn into an area where you can submit your questions.  Enter your email address in the reminder section  so you don't miss any of the chat.
    BT Infinity Expert Chat Transcript
    (05/15/2012) 
    7:00
    KerryG: 
    Hi Everyone, let’s get the chat started! Welcome to our live discussion with our BT Infinity experts.
    7:01
    KerryG: 
    Today we are joined by Charles and Martin from the Infinity team. Welcome everyone!        
    7:01
     KerryG: 
    Today’s chat is tech focused on BT Infinity, so if you have any individual service queries, we can’t answer them during the chat, sorry. Those queries can be raised in the forum as normal. This chat is focused on the Infinity service itself, all comments will be moderated and the usual forum terms apply.
    7:01
    Charles: 
    Hi everyone!                                                                                                              
    7:02
    KerryG: 
    We have our first question...                                                                                        
    7:03
    Comment From GedGed:
    my wired infinity speed is 54 kps but I can only get 20 when wireless - any way I can improve the wireless speed - Thanks 
    7:04
    KerryG: 
    We're typing up the answers, so bear with us as we get the answers through to you...      
    7:05
    Charles: 
    Hi Ged 
    • Upgrade your computer to ‘N’ standard wireless hardware. If needed, buy a suitable N wireless adaptor from BT atwww.bt.com/nwireless 
    • Keep your computer streamlined eg. by running our ‘PC Healthcheck’ app (part of BT’s Desktop Help software atwww.bt.com/desktophelp) 
    • Reserve wireless for mobile devices, use Ethernet for main computer 
    • Consider powerline adaptors for longer ranges 
    7:05
    Comment from
    john 46
    hi all                                                                                                            
    7:06
    KerryG: 
    Hi gooch - thanks for your question, but this is an Infinity tech chat so we need to keep it on topic if you post in the Phones board there's lots of helpful community members that will help you out with your query 
    7:07
    Comment From Neil Potter
    How soon after an exchange goes live with Infinity will BT allow other providers to sell Fibre To The Cabinet services from that exchange? My existing ISP is waiting to announce pricing details to me so I can make an informed choice. Thanks
    7:08
    KerryG: 
    Hi John Good to see you on the chat - who else is here?                                              
    7:09
    Comment From Chris
    Hello world.                                                                                                    
    7:10
    Comment From Helen
    hi all.                                                                                                                
    7:11
    Comment From Paul
    Are we able to get fastpath on BT infinity,or will this ever be available ?               
    7:12
    Martin S.: 
    i Neil. When Openreach enables an exchange for fibre, all internet service providers are able to use that service equally - so other ISPs should be able to offer their fibre products at the same time as BT Retail's Infinity product
    7:12
    KerryG: 
    Thanks for all the great questions coming through guys... answers being typed as we speak!
    7:13
    Charles: 
    Hi Paul, We don't support Fastpath on BT infinity at the moment, I'm afraid.                   
    7:13
    Comment From Helen
    I've recently upgraded to Infinity 2. The ethernet connection is fine, but the wifi is constantly dropping. I have an old Homehub 2 , which we had for total broadband, will it work, so I can test the wifi.
    7:14
    Comment From Simon
    Hi all                                                                                                      
    7:15
    Martin S.: 
    Neil - also its worth remembering that when an exchange is enabled for fibre, this does not automatically mean that all cabinets and lines connected to that exchange are also enabled, which might explain if your exchange has been enabled but your line is not appearing as eligible yet
    7:16
    Comment From Kevin
    Whats the upgrade path from fttc to fttp does it mean a new contract or can we just expect it to migrate?
    7:17
    KerryG
    Out of interest...are those on the chat existing Infinity customers or people thinking about it?
    7:18
    Charles
    Hi Helen, your wireless should work ok on your Hub 2, though our more recent Hub 3 is better. If you're expereincing drop outs, it's usually a sign of radio interference. Have you any powerline adaptors you could use instead?
    7:18
    Comment From Neil Potter
    Thanks Martin - Workmen recently dug up the path outside my driveway to install FTTC so I know it's there  My exchange goes live on 30th June - I can't wait!I have another question: I'm in the process of consolidating my TV, Telephone and Broadband into one bundle. The "BT Vision Unlimited" looks ideal.
    7:19
    Comment From Paul
    Is there a estimated date that fast path will be available ?                                           
    7:19
    Martin S.
    Hi Kevin - Due to the structure of how fibre has been deployed, your line will either be FTTC or FTTP; there is no way to change your technology type. If you mean 'how do you move to the faster 80mb product (on FTTC)?', this can be done using the links on BT.com
    7:19
    Comment From Helen
    I'm an existing customer.                                                                                       
    7:19
    Charles
     No, 'fraid not, Paul.                                                                                                    
    7:19
    Comment From Neil Potter
    thinking about re-joining BT just for Infinity product(s)                                    
    7:19
    Comment From Paul
    existing customer here                                                                                     
    7:20
    Comment From Chris
    I've recently ordered my Infinity package, installation is due the 22nd.            
    7:20
    KerryG
    Great to see you all on here... roll on the 22nd for you Chris                                             
    7:20
    Comment From Kevin
    Why are you fitting 2 separate items a modem and a wireless router? cant we have a combined unit, without the need for 2 adaptors and sockets its not the tidiest install
    7:21
    Comment From Chris
    Regarding the Infinity installation, is it mandatory for the BT O/R Engineerer to have access to your PC?
    7:22
    Martin S.
    Hi Chris - It is not mandatory, but we recommend allowing the engineer to show you on your own equipment your fantastic new speeds!
    7:22
    Comment From Simon
    hi, im trying to setup port forwarding to my old draytek, as it has more powerful wirelelss capabaility then the bt homehub, is it possible
    7:23
    KerryG
    Hi Simon - that sounds like a great question for the forum boards, the Draytek is not a BT product so we can go into detail here in this chat, but there will be lots of people who i'm sure can help in the forum.
    7:24
    Charles
    Evening Kevin, for BT Infinity is based on thecurrent FTTC product offered by BT Openreach, which comprises the VDSL modem provided by Openreach and the Home Hub 3 provided by Retail. If/when Openreach move to supporting a single box solution, then we would look to moving to that. Openreach will shortly be trialling this.
    7:24
    Comment From Helen
    I've already checked there's nothing interfering with the Hub.                              
    7:24
    Comment From Helen
    I don't have a Hub3, both the one that is currently connected, and the old one I have in the box are Hub 2.
    7:25
    Comment From Chris
    Yes, going from 3mb to an estimated 50mb+ is quite the upgrade, I would even be happy if it was merely a 10MB upgrade. - If I remember correctly FTTC is around(if not the same) price as standard broadband these days.
    7:26
    Charles
    Helen - could you post your issue in the Bt Infinity forum and one of our mods will look into this for you.
    7:26
    Comment From Kevin
    My install is planned for the 28th May my question is i have my master socket downstairs directly below the room i want my fttc modem installed is it possible to have the modem upstairs with the extension cable ?
    7:27
    Comment From Mike B
    I have an istalation question. I understand that the modem for Infinity needs to be sited close to the BT phone socket. Am I right in thinking that the modem is then connected via a Cat 5/6 cable to the wireless router situated elsewhere in the house? Does this impact on the speed?
    7:27
    Comment From Helen
    Ok charles, I will do..                                                                                    
    7:28
    Comment From Neil Potter
    On the subject of Powerline Adaptors (PA's) - I have a unique setup here at home whereby I would need to utilise 4 x PA's. Are there any known performance issues sharing data, experiencing latency or dropped packets from Desktop PC's all connected via PA's at the same time?
    7:28
    Martin S.
    Kevin / Mike B: The engineer can use an extension cable up to 30m long to help position your equipment where you want it - this should not affect your speed.
    7:29
    Comment From Eric Simpson
    I have bt broadband .. I am currently getting 3M download. I have two "estimates" from the BT site. One says I should get between 10-17 ... the other which does some sort of check/diagnostic (and appears to be the real thing) says I should get between 1-4. We are meant to get Infinity next month. How would that impact me?
    7:31
    Charles
    Hi neil - good question. I've found from experience that powerline performance is very much dependent on the adaptor manufacturer and your home environment, specifically how 'clean' your electrical spectrun is. All I can say is give it a try. That said, i would always recommend an Ethernet connection for the fastest and most stable speeds.
    7:31
    Martin S.
    Hi Eric. You can find your predicted BT Infinity speed (if it is available on your line) at bt.com/infinity and entering your number into the availability checker
    7:31
    Comment From Simon
    hi, really I'm just asking a tech question - can the bt home hub port forward?
    7:32
    Comment From Eric Simpson
    Does my question pop up only when it comes up the queue?
    7:33
    KerryG
    Hi Eric - Yes, they will flow in as they get answered - it helps to make the chat easier to read as the Q & As flow in a reasonable order. 
    Great questions coming through... lots more to get through...been a quick 33 mins! 
    7:33
    Charles
    Hi simon - I'm assuming you're talking about the Hub 3 (our latest Hub). Yes, it does support port forwarding. You can set this up via the configuration menu in your Hub. See instructions in your Hub user guide for how to do this. 
    7:33
    Comment From Glynn
    Will BT Retail be selling fibre-on-demand at an affordable cost for home users?
    7:35
    Comment From guilbo
    Hello folks. I have a question. We often see on the Vision forum that users start having problems with their service on Infinity that they weren't having with ADSL. Do you know of anything that would cause this?
    7:35
    Martin S.
    Hi Glynn, we are currently reviewing Fibre on Demand and have not yet announced any pricing or availability details.
    7:36
    Comment From Chris
    How reliable is that checker by chance?                                                         
    7:37
    Comment From Paul (Heanor)
    Also I am booked for installation on 22nd May                                 
    7:37
    KerryG
    Nice one Paul  You'll be enjoying super fast speeds then too                                                  
    7:38
    Charles
    HI guilbo - I'm not aware of any technical issues for Vision customer regrading to Infinity. We have hundreds of orders go through each week. If the problem persists, I would suggest customers contact the Infinity helpdesk.
    7:38
    Comment From Neil Potter
    Thanks for your reply Charles - If I could ask, the PA's you supply with the current BT Vision boxes are manufactured by Simpler Networks - would I need to purchase identical PA's from the same manufacturer for extending my network? Will BT Retail sell me these as an additional extra? This will be my last question - I feel I have been fortunate to have two answered already 
    7:39
    Martin S.
    Hi Chris - The speeds estimated in the checker are a very good indication of actual speeds, but we can only know the exact speed once installed.
    7:39
    Comment From Eric Simpson
    it says not available yet. I am just frustrated because I get faster speed from my little Android phone using it as a hotspot. If there is a bottleneck somewhere in the system, would fibre really make a difference
    7:41
    Comment From Kevin
    I have been given the estimate of 59.4Mb download 20.0Mb upload will this be accurate?
    7:42
    Charles
    Hi neil - yes you should always stick to the same model for all your PA's. I am pretty sure that additional Vision PA's can be bought from the BT Shop, and these should be fine. I have had 70mbps out of mine! seewww.bt.com/shop
    7:43
    Martin S.
    Eric - Generally fibre can make a very significant difference to overall speeds, though individual increases can't be guaranteed. If / when it becomes available on your line, the checker will tell you how much of a difference it could make to you.
    7:43
    Comment From Chris
    I'm assuming it's based on the length of copper from my house to the Green Cab. - The exchange is 2miles~ away from me and the said Cab. Will this also effect my speed?
    7:45
    Charles
    Hi Kevin - our estinmates are as accurate as we can make them, but your actual speed will depend on your underlying phone line speed. We will only know your true speed once Infinity is live - it will then train to your optimal line speed, which should be approx as shown by your prediction.
    7:45
    KerryG
    Glad to see you all keeping Charles and Martin busy here... keep the questions coming in, we're in the last 15 mins now...
    7:45
    Martin S.
    Chris - Yes, your speed is primarily affected by the total amount of copper between you and the exchange. With FTTC fibre products, the old copper between the exchange and the cabinet is replaced by fibre, meaning less copper overall and faster speeds. 
    7:45
    Comment From Lewis
    Why does DLM take so long to take interleaving off?                                     
    7:45
    Comment From Neil Potter
    Thank you very much for your time this evening Charles / Martin / Kerry. It's nice to see these types of events becoming more accessible to your customers and I for one feel I've got a lot from joining you all this evening 
    7:46
    Martin S.
    Thanks Neil - you're welcome!                                                                                  
    7:46
    KerryG
    Great stuff Neil.... glad you've found it useful.                                                                     
    7:46
    Comment From Chris
    The Cab is 500-600 metres away from me, and according this graph the the BT estimated speed is just right on that.
    7:47
    Charles
    Hi Lewis - DLM will apply interleaving only if it detects an ustable line. It will not apply interleaving unless it is warranted.
    7:47
    Comment From Kevin
    I guess when i get my infinity installed a lot of sites and links will still be on dsl or adsl+ or even slower and the speed my end wont improve the speed there end ie my speed will depend on the site i visit and there upload speed for my download speed?
    7:48
    Comment From Dom
    I am moving to BT infinity, but I had to order my line and then wait for it to be activated before ordering infinity. Is this a technical issue or a process at BT issue?
    7:49
    Charles
    Evening Dom. It's a process issue - we can only provide Infinity once a Retail line is up and running.
    7:49
    Comment From William Sinclair
    Hi guys. I've upgraded to Infinity 2 with an estimated max download of 49.5 Mbps however my IP profile hasn't budged from the Infinity 1 value of ~30. Any thoughts?
    7:50
    Comment From Dom
    Thanks - this is a great service BT, keep it up!                                                   
    7:51
    Martin S.
    Hi Kevin - yes, some websites that you visit may not be able to keep up with your superfast speeds! We aim to give you the best speeds at your end, but sadly there may sometimes be bottlenecks in the wider internet.
    7:51
    Charles
    HI William - sorry for the delay in responding. Best thing to do is to reboot your Hub, then it should pick up the new speed. If not, contact the Infinity forum.
    7:51
    Comment From Lewis
    What would cause an unstable line?                                                        
    7:53
    KerryG
    @wiesiek @ Martin (not S) thanks for your questions, but as they're individual issues we can't pick them up as part of this chat. Please post in the forum and we can help.
    7:53
    Comment From guilbo
    Apologies in advance for my ignorance. If Infinity is installed does the 'phone continue to use copper all the way to the exchange or does this also go over fibre?
    7:54
    Charles
     Hi lewis - the most common cause is interference on your phone line, in which case DLM will moderate your BB speed until the line stablises. There'smore lot of info on this at the Infinity FAQs on BT.com
    7:54
    Martin S.
    Hi Guilbo - good question - yes, the phone still uses the copper.                                          
    7:54
    Comment From Paul (Heanor)
    Will downloading from such as Xbox market place or apple store as examples max out the connection?
    7:55
    Comment From Kevin
    Thanks to Martin, Kerry, and Charles for all your answers to the questions very much appreciated and a credit to BT Kevin  
    7:55

    Hi everyone
    Just a reminder that we have our Infinity Expert chat this evening at 7pm.  If for any reason you can't make the chat, you can PM me your questions in advance and we'll try to include them.  There will also be a replay available of the chat here on the same post after the event.
    Thx
    Kerry
    Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
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