Locking MS Exchange account

I installed Mountain Lion this past Friday and have noticed that my Exchange account is getting locked out. This happened starting Friday after the install into today. Has anyone else had this issue.

Parrish Jones wrote:
Thanks for reply. I have an email account that shows in the section for synching mail. I use Apple Mail for all e-mail. However, the MS Exchange account does not show.
You use Apple Mail for this account? Not sure why it is not showing up in iTunes.
Obviously, iTunes recognizes the Mail program or the other account (an IMAP) wouldn't show. But if, MS Exchange takes care of the synching, iTunes may be supurfluous for it.
Your emails servers take care of all syncing of emails.
Email messages are not sync'd thrrough iTunes.
The only thing the option in iTinbes does is sync the account info (servers, username, password) so you don't have to create the account manually on the iPad.
If it is already set up on the iPad, this option does nothing.

Similar Messages

HT1277 why i cannot set up my exchange account into my iphone 4s. everything that needs to input has been provided right, but error says cannot get email not connected to the srver.where seems to be the problem?pls help.btw,i have an outlook for macbook

please help me find out the solution to the problem.
My iphone 4S was not able to fetch mails from the server ( outgoing and incoming)
I was trying to configure my exchange account and follow all the procedures correctly but am having trouble in sending and receiving mails as the error says " cant get mails cannot connect to the server? where seems to be the problem?
Have read from the support services that if you using a Pop3 account into another device which I did ( my email was configured via outlook for mac in my macbook) there might be a lock out problem and cannot get emails on the second device which is my iphone? ( I want to set up my exchange account to my iphone so wherever and whenever i go i cant still access to my email easily. Please help.

No one seems to be hearing what Big Q is saying.
He can pair his iPhone to his Macbook, but cannot CONNECT. He's NOT asking for alternative solutions, like Wi Fi.
I am able to both pair and connect my one one Macbook to my other one, but I can only pair but not connect my iPhone or iPad to either Macbook. So I have the same problem. But I can pair and connect my Macbooks to other Bluetooth devices, like my ancient Nokia cellfone, or my Bluetooth HP printer.
It's irrelavent that I can instead use a direct USB cable or Wi Fi between my Macbooks and my iPhone/iPad - why can't I use Bluetooth? If Apple does not allow Bluetooth between it's Macbooks and other Mac devices, then why have Bluetooth at all? Does my iPhone have Bluetooth only so that I can pair and connect to my my non Apple mobile handsfree car kit, or communicate easily with the dreaded Apple enemy Samsung, or what?
Make no mistake , I am a diehard Apple fan, but this Bluetooth non compatibility issue appears shortsighted and seemingly pointless. Why does Apple not just say why they created the non compatibility, or have a message on the Bluetooth setup programme which simply and clearly says "don't bother wasting hours of your time trying to pair and connect your iPhone to your Macbook, because we don't allow that anymore, reason being that............"?
As a first time user of this Forum I am surprised at the intolerant and highhanded tone of some of the replies to what is a legitimate question, that is obviously plagueing many, many other Apple users.

What is an exchange account

What is an exchange acount, my new Ipad is asking for an Exchange account Pasword.

Mr. Sampson,
I don't think you understand the problem, so I will explain more clearly using way to much of my actual work time.
I have no problem with my employer or microsoft requiring a poaasword or with my employer requiring me to change that e-mail password. The problem occurs when the e-mail feature controls the entire iPad, and locks you out from all other functions unless you know the new password. In the past, when I had to change the password, the only effect was that my e-mail would not download and I could not send from the iPad, but I could use the other apps.
Here is a scenario...least you think this is an imaginary problem. Say, for example, I have to change my password at work so I do, but my husband is using my iPad to score a baseball game for our son on GameChanger. He gets the pop-up which says incorrect password for Exchange account. He presses the "Cacncel" button, which should just allow him to use the iPad, but not update the e-mail password. It does not. It just keeps popping up over and over and OVER and he cannot use the iPad at all.
Although I did eventually figure out what the problem was after searching the internet for fixes. Two things need to happen.
1. The pop-up needs to be clearer...ie not targeted to computer programers or tech people who think it should be clear to everyone what an exchange account is. (Please refer to your respose which uses terms like "a version of an IMAP account...that's not helpful). For example, the pop-up could say: "Did you change you outlook (or Gmail or whatever) password. Please enter the correct password.
2. The Cancel button in this pop-up should actually work...to clarify: you should have the option of ignoring the prompt to update your e-mail password, but still be allowed to use other features on you iPad. Right now, if you select "Cancel" the same pop-up just keeps coming. That sounds like a pretty bad glitch to me.
I am not sure if you work for Apple, but hopefully this clarification of the problem will prompt Apple to DO SOMETHING TO FIX THIS APPLE problem.

Exchange Account - Unable to verify account information

Hi There. I was trying to setup a staff members work e-mail to a work iPhone 4. The e-mail is an Exchange e-mail. All the information is correct (e-mail spelling, username and password, Domain and Server, etc) but it keeps saying "Exchange Account - Unable to verify account information" Usually I just click Ok and it still gives me the options to select what I want to sync (Mail, Calendar, etc) and it still goes through. This time it doesn't work at all. Just saves the info I inputted and won't sync up. Any ideas on what's going on?
Thank you for your time and consideration!

Did the user change their password recently?
A user complained about not being able to log in with correct credentials (on outlook 2010) while at home. His password had expired, and when he came in this morning, he changed it. We then tried to set up his exchange account on his iPhone, which gave us the "Unable to verify account information" message. When I learned of the password change, I looked in our Active Directory and sure enough, his account had been marked as "Locked". I unlocked it, and voila! He added his account without any further problems.
So in short, check Active Directory to see if the accounts of affected users are locked. If they are, unlock them.

How do i delete all mail settings for an exchange account

I have an exchange account that is somehow wrong. By wrong I mean corrupted to the point that it will not login to the exchange server, and then after too many attempts it locks me out of the exchange account. Apple mail and MS Exchange.

Applications -> Utilities -> Disk Utility has the option to repair permissions, which should be given at least 2 hours to finish. Sometimes this fixes launching issues with Mail.
Applications -> Utilities -> Keychain Access lets you delete mail passwords which will be obvious what they are from the Keychain program. You may simply be able to repair the keychain which that program has the option of doing to fix your problem with Mail.
Users -> yourname -> Library -> Mail and Mail Downloads folders store all your locally stored e-mail.
Users -> yourname -> Library -> Preferences -> com.apple.mail.plist
stores all the account setting information (not the actual mail) so you have to re-establish the account.
Message was edited by: a brody

HT1277 Mail keeps asking login credentials for a removed Exchange account

Removing an Exchange account does not seem to be enough to stop Mail from attempting to connect the Exchange server. Every now and then Mail pops up a dialog prompting for login credentials for an Exchange account I have previously removed. This seems to happen very consistently every time I visit the Accounts tab in Settings.
My question is: How do I get rid of whatever little data there is left of the removed Exchange account?

Basically, the fix is to put all your mail passwords in a separate, always-unlocked keychain.
Here is how to do this:
1) Open keychain access, go to File -> New Keychain. I named mine Mail. Save it in your keychains folder (default), and give it a password.
2) Right click the new keychain and select "Change Settings for Keychain". Here, uncheck the "Lock after" and the "Lock when sleeping". The latter can be left on if you don't mind re-typing your password every time your computer goes to sleep (can also be more secure if you don't lock your whole machine when sleeping).
3) Here is the tricky part: you need to find all your mail keys and drag them into the new keychain. Do a search for your mail host or your login username and you might see a list of keys. It will be flagged as an "Internet password", not web form, and when you click on it it should read "imap://your.web.host.tld/" or pop if you use that, and "smtp://your.web.host.tld/" for your outgoing mail. Just drag them all into your Mail keychain, type in your password and click Accept. The keys will stay on the search screen, but clicking on the Mail keychain will confirm that they are in fact moved.
4) Now lock your primary keychain (the one in bold) and run a test by checking your mail. If no dialog pops up asking for your keychain password then it was a success!

Is it possible to disable Exchange account on 3G

I have iPhone 4 with both Exchange (work) and IMAP (personal) email accounts configured. As I pay for the capped monthly 3G data I want to only use up my 3G quota on my emails and not work-related ones. Therefore I want the Exchange account to continue to work on Wi-Fi but not on 3G.
Does anyone know if this is possible?

No, not really. I can't take you up on your advice and use delegates. The use case excludes PC all together - there is no computer nearby to be used. In my case they need to make and receive phone calls, be able to transfer calls, and have
a voice mail feature. Lync Edition device does not accommodate this use case well. Here are the issues so far.
1. You can't transfer calls unless phone is unlocked. There is a way to change that trough policy, but the phone lock policy works on per site basis. On a small deployment like ours with a single site this means phone lock for everyone or no
one.
2. Phone shows error about "Exchange integration" as we discussed above. Due to interface design choices this means that "menu" button is obscured form view. That makes it impossible for uninformed user to transfer a call.
Here is the bottom line the way I see it: the Lync Edition Phone is great for an office (cubical farm) environment, but when time comes to deal with special use cases the assumptions Lync/Exchange team made backfire. I'd have to go to Lync Server compatible
phone like Polycom VVX to get around phone lock issue. In Polycom world that is configurable on per phone basis, as, one would argue, it should be. Polycom have bugs of their own though - you can't make "blind transfer" a default method of transfer.
So, no good solution so far.

Passcode not turning off; no exchange account

Hello, I'm a new user here at the Apple Forums, but my Apple ID is not new, just a new user. You may call me Jake, orVortex, witch ever you would like to call me by. Anyways could anybody who actually knows what they're talking about help me please?
So I've had my brand new iPhone 5C, 16 GB, since September 21st, 2013. So I've had for 3 months now. I set my passcode while setting my phone up at Best Buy (don't know if best buy has something to do with this). So several weeks later I asked my mom and dad if they have a passcode lock, they said there was no point unless I'm bringing it to school. So I wanted to turn it off, yet I couldn't. The text was bright gray but turned on/off, whatever the setting was, indicating that you couldn't edit this. So my mom looks up why and she said if I have an exchange account it is blocking it, but I do NOT have an exchange account. Only iCloud and my Mail, witch I have turned off because I have an app for mail. Also a Profile I have is Geek Squad Auto-Lock witch came with my phone/plan. But it is not "Verified" as it says in the Profiles. If someone knows how to verify this, please help me. Thanks if you can help!

I solved this; the Geek Squad Auto-Lock enforces the passcode. Removal of the profile seems to have fixed this.

How can I send email using two different email address that both link back to my one exchange account on my Ipad mini

How can I send email using two different email address that both link back to my one exchange account on my Ipad mini?
On my PC I simply have a master return email address and use a POP for the secondary address. Both are through the one exchange account without a problem. I need to be able to do the same on my Ipad.

Ah, I should have made that clear. My domain didn't come from google. It was purchased at and is hosted at dreamhost, but I haven't used their email servers in years - I just route everything through gmail. I actually have a bunch of domains (with websites).
Gmail has an option that lets someone with custom domains send (and receive) email through gmail using the custom domain once Google confirms proper ownership of the domain (to prevent spammers and such). Gmail has a setting for "send email as" which allows gmail to be sent using a custom domain as the sender. I'm pretty sure Apple's old mobileme had this feature too, but I didn't use it.

Is there a way of syncing local contacts only when outlook has an exchange account in the profile

I have Outlook 2010 set up with both a Pop3 account and a Microsoft Exchange account in the same profile. I have local contacts and Calendar entries in Outlook. The pop account is set up as the default account. When I sync Calendars and Contacts, then the exchange entries get transferred to the iPhone, even though the iPhone has the exchange account set up on it (and therefore I get the contacts and appointments over the air) but does not sync the local contacts and appointments.
If I split the accounts into two profiles and set the profile with the pop account as the default profile then I get the local contacts, but having to swap between profiles is a pain.
Can anybody help?

You don't need to access your e-mail account, just get into your Apple account and change the e-mail address. If you can't access your Apple account, then you have a bigger issue to contend with.

Outlook 2010 - Multiple Exchange Accounts - Won't send from second account

I've setup multiple exchange accounts in Outlook 2010. I receive fine for both accounts, but cannot send from second account. Sent email goes to the Outbox and stays there.
I've tried going back to a second profile, and it works fine. Mail in Outbox from efforts above stay in Outbox. If I pull them up, I can resend with no issue.
I need to be able to send with multiple accounts in same profile to do other projects I'm currently working on. Any ideas???
Thanks,
Mike

I've setup multiple exchange accounts in Outlook 2010. I receive fine for both accounts, but cannot send from second account. Sent email goes to the Outbox and stays there.
I've tried going back to a second profile, and it works fine. Mail in Outbox from efforts above stay in Outbox. If I pull them up, I can resend with no issue.
I need to be able to send with multiple accounts in same profile to do other projects I'm currently working on. Any ideas???
Thanks,
Mike
I was able to fix this with Outlook 2010 Service Pack 1.
Another area that I had to change was the inbox for that other account I created a rule to put in the primary inbox folder (email 2).
After that the email was only checking one to send and recieve based on the highlighted account, so to resolved that I went to Send/Reveive Groups > Define Groups > Edit Account Properties and made sure they refresh every 1 minute(s).
solutions are not always answers

Cannot send Mail from Search shortcut "email [name of contact]" with exchange account

i have a Q10 with an exchange Account configured. Mail works fine from the hub but when i use the search feature of the q10 by typing "email [name of contact]" the compser opens but i cannot send. the account field is empty and when i press send the button gets greyed out. the email is not sent.
the problem seems to be that the default-account setting is not recognised when you use the search-shortcut-feature of the q10. when i compose a mail from the hub the account-field is filled right.
same problem has a friend of mine from another company. he also uses a different excahnge server/account.
os-version: 10.1.0.238
language: german
exchange version: 2010

Hi!
I've got the same problem. It's a quiet annoying bug.
Regards

I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

You can go to the Apple online store and purcahse a copy of Mountain Lion. This will give you a redemption code, which you can use to download Mountain Lion from the App Store. Unfortuantely, I'm not aware of any other way to legally purchase it. I have never seen Apple release Muontain Lion on DVD.
In terms of Apple Service, they just need the serial number of the machine to check the purcahse date. It is usually correct, to within a few weeks. A quick Google search should give you the correct number to dial.
I hope this helps.

I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help. Thank you.

I would delete the account and try to re-enter it. Also, you have to let your firm's IT department know that you want to sync work email on your personal devices before they actually work.

How can I create subfolders in Mac Mail for an Exchange account?

I use Mac Mail on OS X 10.8.4 to download my Exchange mail, which is hosted on Office 365.
I can create folders inside existing subfolders in my Inbox, but if I try to create one as a first-level subfolder of the Inbox the option does not exist. Instead, it creates another top level folder and puts it at the bottom of the folder list, not inside the Inbox.
Can anyone tell me how to add a normal subfolder to my Inbox?

Exchange Basics
The Inbox syncs more frequently than any other and should be kept as clean as possible. (this is the number one cause of problems with sync). Do NOT make subfolders under the Inbox.
Exchange checks the server for updates every minute, any folder that has updates will subsequently be synced. Since Exhange has a limit on how many folders can be synced at a time, there can be a queue of folders waiting. The Inbox does get high priority so it will generally sync before other folders that also need to sync.
Keep your folders under the 2GB limit. That's approx 6-10K messages per folder (does not include subfolders) Outlook does not export folders over 2GB as .mbox files
Exchange Header
Inbox
Folder A <---this is wrong
Drafts
Deleted Items folder
Junk
Folder A <-- this is correct
It's best to move folders using your web interface (OWA) but you can drag in Outlook and/or Mail.
In Browser via OWA
Because of the massive changes the process is best done in your browser. I would also put Mail into work offline mode during this process. After all is moved on the server via the browser, I would delete the Exchange account and let it all download correctly from the server.

Locking MS Exchange account

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