Log format of Cisco Voice Manager

Hi,
that's an example of log which Cisco 2801 call manager generates after conversation using VoIP phones:
"Jul 13 11:39:27 172.16.9.21 351: *Jul 13 10:39:45.544: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId B9D0B6D2119211DB80BDA7713A418C8, SetupTime *10:39:41.804 UTC Thu Jul 13 2006, PeerAddress 203, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime *10:39:44.224 UTC Thu Jul 13 2006, DisconnectTime *10:39:45.544 UTC Thu Jul 13 2006, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Jul 13 11:39:27 172.16.9.21 352: *Jul 13 10:39:45.544: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEATURE_VSA=fn:TWC,ft:07/13/2006 10:39:41.796,cgn:203,cdn:,frs:0,fid:71,fcid:B9D0B6D2119211DB80BDA7713A418C8,legID:47"
i cannot find at cisco website any document wich would describe what every phrase means,for example other options for 'DisconnectCause'.
please help me.

Looks like the bug CSCin07036.

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Clarification on log format

Hi all
I have a confusion regarding the log format of cisco ASA.
The format of log that I have is
6|Mar 15 2013 12:01:25|109025: Authorization denied (acl=xxx) for user 'xxxx' from xxx.xx.xx6.53/137 to xxx.xx.xxx.255/137 on interface Outside using UDP
but according to cisco reference the format should be
May 2 23:07:23 10.160.205.10 %ASA-6-302015: Authorization denied (acl=xxx) for user 'xxxx' from xxx.xx.xx6.53/137 to xxx.xx.xxx.255/137 on interface Outside using UDP
I just want to know why my log for mat differs from cisco specification.
Can anybody please help me??
thanks
Bijay

hi,
U will find the Char format <BD> in char fomats along with Barcode format.
if u don't find them there then reimport the script from client 000 and see.
You can the find that in the Character formats radio button and there itself you can see the barcode option.
reward if helpful
regards,
sravanthi

Uccx Critical Cisco Service Manager Error

Hi
I have a issue. The UCCX trigger suddenly did not work, and I had to restar the engine service. The log service down at 12:57. The log indicate Critical, Cisco Service Manager message.
The UCCX version is 8.5.1.10000-37
TIA
Cristian.

Hi Cristian,
This is the event viewer logs which show the message for all the services. Even the Service restart will be logged and this log is not a true indicator of a service failure.
The points to note next time is:
1. What is the status of the CTI RP on the CUCM when it fails?
2. What is the status of the CTI Ports when the call fails?
3. Are the internal calls to the RP working fine?
4. Collect the MIVR and JTAPI logs from UCCX and CTI manager logs from CUCM and analyze for the failure.
The above should help you in finding the root cause.
Regards,
Arundeep

Cisco Security Manager logging

Hello Experts,
Can anyone help me, how can i configure CSM 4.0 to capture its logs.
I want to read logs of Cisco Security Manager itself, so how can i do that & in which location it captures it log file.

There are multiple server logs (47 of them on my CSM 4.4 setup) all stored on the server itself and accessible from Windows Explorer.
You will need to RDP to the server and look at the log directory under the path where you installed CSM.

E1 no voice on Cisco Call Manager version 6

Hello,
We are running Cisco Call Manager with MGCP and E1 connection to a Siemens PSTN
We have started experiencing no voice when calling to Siemens or calling from Siemens to Cisco. The call goes through but there is no ring tone and no voice when the call is answered.
Also, I noticed that MGCP fails back to our Sub sometime, but I am not sure if these issues are somehow related
How can I troubleshoot voice problems with E1?
Thank you

Hi fgasimzade,
Can you check with Siemen what channel order do they follow.
Cisco VG follows descending order for outbound calls and expect ascending for incoming calls.
You can toggle config using below commands
interface SerialX/Y/Z:15
isdn bchan-number-order {ascending | descending}.
HTH,
Regards,
Mohammed Noor

Cisco Call Manager MIB and OID.

Hi,
One of our customer has developed their own NMS software to manage multiple OEM products.
They want to integrate Cisco Call Manager 7.0 and Cisco Router with the NMS software for monitoring/managing of Voice traffic.
The monitoring of CUCM 7.0 will consists of the following-
1. Call History
2. Missed calls.
3. Calls in progress,
4, Dropped Calls.
The Monitoring of Cisco Router will Consists of Interface statistics and Portwise Traffic statistics of LAN and WAN Ports.
I believe this monitoring is done through Call Detailed Record and if I will load the CDR MIBs in NMS software it will be able to log CRD logs from CUCM 7.0.
Please suggest that if the same is possible.??.
kindly help me in getting the MIBs/OIDs for the same.
Best regards,
Puneet K.

Hi,
For 200+ users you should better go with Cisco CallManager (CUCM). Although ISR G2 supports 250+ users, it will not provide clustering mechanism and additional HA capabilities as CUCM does.
You can read the Call Processing chapter of the CUCM SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html
Hope to help, please remember to rate helpful posts.
Kind regards,
- Adrian.

How can i change asa5520 logging format?

Hi!
I have a question about Firewall logging format.
I use ASA5520, Cisco Adaptive Security Appliance Software Version 8.2(5) Device Manager Version 6.4(7)
      Now display logging format is "
%ASA-session-6-302013:
%ASA-session-6-106015:
I want change to this logging format "
%ASA-6-302013:
%ASA-6-106015:
only confirured about log command.
          logging enable
          logging emblem
          logging trap debugging
          logging asdm notifications          logging host outside 10.x.x.x 17/30516
How can i change format?
thanks !!

Georgi, the company profile has a Default Locale. Also each user can have their Locale. The US format of MM/DD/YYYY can not be changed to October 6, 2010 as an example.
I would recommend that you submit a enhancement request to CRM On Demand customer care.

Connectivity Issue between ASA 5520 firewall and Cisco Call Manager

Recently i have installed ASA 5520 firewall, Below is the detail for my network
ASA 5520 inside ip: 10.12.10.2/24
Cisco Switch 3560 IP: 10.12.10.1/24 for Data and 10.12.110.2/24 for Voice
Cisco Call Manager 3825 IP: 10.12.110.2/24
The users and the IP phone are getting IP from the DHCP server which configured on cisco 3560 Switch.
the Default Gateway for Data user is 10.12.10.2/24 and
for the voice users is 10.12.110.2/24
now the problem is that the users is not able to ping 10.12.110.2 call manager. please if somebody can help in this regard. i will appreciate the prompt response against this issues.

Actually i don't wana to insert new subnet and complicate the nework. i need a simple way to solve the problem. below is the details for the asa 5520 config.
ASA Version 8.2(1)
name x.x.x.x Mobily
interface GigabitEthernet0/0
nameif inside
security-level 99
ip address 10.12.10.2 255.255.255.0
interface GigabitEthernet0/1
nameif outside
security-level 0
ip address x.x.x.x 255.255.255.252
object-group service DM_INLINE_SERVICE_1
service-object tcp-udp
service-object ip
service-object icmp
service-object udp
service-object tcp eq ftp
service-object tcp eq www
service-object tcp eq https
service-object tcp eq ssh
service-object tcp eq telnet
access-list RA_VPN_splitTunnelAcl_1 standard permit Inside-Network 255.255.255.0
access-list RA_VPN_splitTunnelAcl standard permit Inside-Network 255.255.255.0
access-list inside_nat0_outbound extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
access-list inside_nat0_outbound extended permit object-group DM_INLINE_SERVICE_1 10.12.10.16 255.255.255.240 Inside-Network 255.255.255.0
access-list inside_nat0_outbound_1 extended permit ip Inside-Network 255.255.255.0 10.12.10.16 255.255.255.240
pager lines 24
logging enable
logging asdm informational
mtu inside 1500
mtu outside 1500
mtu mgmt 1500
ip local pool VPN-Pool 172.16.1.1-172.16.1.30 mask 255.255.255.0
ip local pool VPN-Users 10.12.10.21-10.12.10.30 mask 255.255.255.0
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-641.bin
asdm history enable
arp timeout 14400
global (inside) 2 interface
global (outside) 1 interface
nat (inside) 0 access-list inside_nat0_outbound_1
nat (inside) 1 Inside-Network 255.255.255.0
route outside 0.0.0.0 0.0.0.0 Mobily 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
dynamic-access-policy-record DfltAccessPolicy
http server enable
http Mgmt-Network 255.255.255.0 mgmt
http Inside-Network 255.255.255.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec transform-set ESP-AES-256-MD5 esp-aes-256 esp-md5-hmac
crypto ipsec transform-set ESP-DES-SHA esp-des esp-sha-hmac
crypto ipsec transform-set ESP-DES-MD5 esp-des esp-md5-hmac
crypto ipsec transform-set ESP-AES-192-MD5 esp-aes-192 esp-md5-hmac
crypto ipsec transform-set ESP-3DES-MD5 esp-3des esp-md5-hmac
crypto ipsec transform-set ESP-AES-256-SHA esp-aes-256 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-SHA esp-aes esp-sha-hmac
crypto ipsec transform-set ESP-AES-192-SHA esp-aes-192 esp-sha-hmac
crypto ipsec transform-set ESP-AES-128-MD5 esp-aes esp-md5-hmac
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set pfs
crypto dynamic-map SYSTEM_DEFAULT_CRYPTO_MAP 65535 set transform-set ESP-AES-128-SHA ESP-AES-128-MD5 ESP-AES-192-SHA ESP-AES-192-MD5 ESP-AES-256-SHA ESP-AES-256-MD5 ESP-3DES-SHA ESP-3DES-MD5 ESP-DES-SHA ESP-DES-MD5
crypto map outside_map 65535 ipsec-isakmp dynamic SYSTEM_DEFAULT_CRYPTO_MAP
crypto map outside_map interface outside
crypto isakmp enable outside
crypto isakmp policy 10
authentication pre-share
encryption 3des
hash sha
group 2
lifetime 86400
crypto isakmp policy 30
authentication pre-share
encryption 3des
hash md5
group 2
lifetime 86400
telnet Inside-Network 255.255.255.0 inside
telnet timeout 5
ssh Inside-Network 255.255.255.255 inside
<--- More ---> ssh timeout 5
console timeout 0
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
group-policy RA_VPN internal
group-policy RA_VPN attributes
dns-server value 86.51.34.17 8.8.8.8
vpn-tunnel-protocol IPSec
split-tunnel-policy tunnelspecified
split-tunnel-network-list value RA_VPN_splitTunnelAcl
username admin password LPtK/u1LnvHTA2vO encrypted privilege 15
tunnel-group RA_VPN type remote-access
tunnel-group RA_VPN general-attributes
address-pool VPN-Users
default-group-policy RA_VPN
tunnel-group RA_VPN ipsec-attributes
pre-shared-key *
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect netbios
inspect rsh
inspect rtsp
inspect skinny
inspect esmtp
inspect sqlnet
inspect sunrpc
inspect tftp
inspect sip
inspect xdmcp
service-policy global_policy global
prompt hostname context
Cryptochecksum:e5a64fa92ae465cd7dabd01ce605307d
: end

Cisco Call Manager Administration Page Drop down menu not working

I'm running the mobile app browser on my Xoom tablet and when I log into Cisco Call Manager Administration page I get the menu's but it will not pull down the options. The same issue happens in google chrome. I use your browser on my desktop and have no issues logging into Cisco Call Manager Administration page and getting the drop down menu's to appear but the mobile version of your browser is not working. Is there a work around? I tried changing the UAString to Desktop, iPad etc and the issue is still there.

Thanks but I've tried all that. It happens in Chrome also. I've tried Opera and it works on that. I've read other forums and it looks like a Java script issue that Chrome and now Firefox Mobile cannot seem to resolve. My preference is Firefox and I'm sure as more tablets get out then this will be solved at some point. I just don't know how it is prioritized. I do know that in order for Androids to be viable in the business sector they need to address issues like these with a higher priority.

DACL format fo cisco ISE&ACS

Hi, could anyone direct me where can I fine DACL format fo cisco ISE?
Bacause when I use simple ACL like
permit tcp any 10.8.26.0 0.0.0.255 eq 3389
My ASA says in log:
Unable to install ACL '#ACSACL#-IP-standart_vpn-50fa79e7', downloaded for user krasnoperov_as; Error in ACE: 'permit tcp any 10.8.26.0 0.0.0.255 eq 3389'
But when I use
permit tcp any host 10.8.26.1 eq 3389
It Install it corrctly, why it happens?
thanks

Hi,
Because that is not correct extended access-list for ASA (bad mask), example:
ciscoasa(config)# access-list test extended permit tcp any 10.8.26.0 0.0.0.255 eq 3389
ERROR: IP address,mask <10.8.26.0,0.0.0.255> doesn't pair
You need to type correct extended ACL without "access-list name extended".
This should work fine:
ciscoasa(config)# access-list test extended permit tcp any 10.8.26.0 255.255.255.0 eq 3389
Remember about wildcard/netmask - it's not a router
More info with examples:
http://www.cisco.com/en/US/docs/security/asa/asa84/configuration/guide/access_fwaaa.html#wp1150860
Michal

Archive Log Format Issues

Hi DBAs,
I have 2 Archive destination. My archive log format is ARC%S_%R.%T
But In my 1 location E:\app\Administrator\product\11.1.0\db_1\RDBMS format shows ARC00025_0769191639.001
2 location shows E:\app\Administrator\flash_recovery_area\BASKAR\ARCHIVELOG\2011_12_08\O1_MF_1_25_7G15PVYX_.ARC
SQL> select destination from v$archive_dest;
DESTINATION
E:\app\Administrator\product\11.1.0\db_1\RDBMS
USE_DB_RECOVERY_FILE_DEST
My Question is that, I am using this format only ARC%S_%R.%T
but it shows different format in each location. May i know what 's the reason behind this?
Thanks in Advance

If you are using other archive destination other than FRA it will creates as per LOG_ARCHIVE_FORMAT,
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from your query it is clear that there are two destinations are configured, So if you dont want *.ARC* files, you have to disable FRA.
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Cisco Call Manager 8.5 and Lync 2013

Dear all,
Our customer wants to integrate their Lync 2013 to the Cisco Call Manager 8.5.
Out of some not so recent information i thought that if u want to use the enterprise voice of lync you'll have to make a sip trunk between Cisco Call Manager & Lync 2013.
I think that this still counts, i've also heard that there have been a moderate amount of changes between cucm 8.5 and cucm 8.6 on matters of sip.
I'm unable to find them though, also what does CUCI - Lync do?
Kr,
Yannick Vranckx

Hi Yannick,
There can be three types of integrations between Lync and Cisco Systems
1) Direct SIP Trunk between Lync Server and Call Manager - In this, we can setup shared line between Cisco extensions and Lync extensions, and Sip trunk between the servers. Any Cisco phone / Lync client can call each other vice-versa. Initial setup needs planning, but later it does not need much configurations in client side. The following document explains the configurations needed.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0B36AC1_00_cisco-uc-integration-for-microsoft.pdf
2) CUCILYNC, which is like Cisco Jabber client but connects with Lync and Call Manager: Lync Client <----> CUCILYNC <-----> CUCM
In this option, a plug-in is installed in each client side. Although initial configurations is easier, each user needs to install the client and operate it. The below document explains the configuration and setup.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucilync/9/CUCI_BK_C0545A41_00_cisco-uc-integration-for-microsoft.html
3) RCC (Remote Call Plugin) which just provides basic call control feature but for that you need Cisco Unified Presence Server: Lync Client <----> CUPS <-----> CUCM
HTH
Manish

Cisco Call Manager 5.1 and Cisco VoIP Gateways

Hi,
I have Cisco Call Manager 5.1 with Cisco 2800 series routers as a ISDN gateways and Cisco VG224/ATA 186 as POTS gateways. While Cisco Call Manager collects call statistics from 7900 series SCCP handsets managed by the Call Manager (number of VoIP packets, dropped frames etc.), it shows only one side of the call as it does not collect statistics from the Cisco routers (configured as H.323 gateways), the Cisco VG224 (with ports configured as H.323 gateways and as a SCCP devices) and Cisco ATA 186 (configured for SCCP).
Is the collection of these statistics possible? What needs to be done?
Thanks,
Paul

Update: Logging of QoS/Call Management Records (CMR) to Call Manager CDR database is not possible with H.323 gateways; only MGCP gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml#qa4
Anyone know how to get the Cisco router gateway to log these statistics anyway using standard router logging mechanisms (e.g. syslog)?
Anyone know about calls to SCCP ports on Cisco VG224 or ATA 186?
Thanks,
Paul

Cisco Call Manager DR situation

Hello,
We have 2 Cisco Call Manager in our site and place in 2 different locations connecting via a layer 2 network.
They form a cluster group and the production one is the publisher and the DR one is the subscriber.
In the DR situation, if the layer 2 connection between 2 CCM is broken, is it possible to change the subscriber to be the publisher and make changes on that?
Would you please guide me how to do so?
Thank you.
Best Regards,
Terry Chow

Hi Terry,
Thank you for your question. However, the Small Business Support Community is limited to Cisco Small Business Products.
Your question below relates to a Cisco Classic Product which our community would not be able to help you with.
The best area for you to post your question would be at the Cisco NetPro Collaboration-Voice-video forums: https://supportforums.cisco.com/community/netpro/collaboration-voice-video
Best regards,
Cindy
Cindy Toy
Small Business Community Manager
Customer Advocacy
Cisco Systems, Inc.
www.cisco.com/go/smallbizsupport

Cisco call manager express : desactivate silencious mode in Ip telephony

Hello All,
I configured cisco call manager and it works well. I would like now not to allow users to make their phone in silencious mode by using down volum. May I do it with cisco commands lines? Thanks in advance for any help.
PS : I have a Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.2(3)T1, REL
EASE SOFTWARE (fc1)
Regards.

Hi Carl Messer ,
just one doubt, in fast track method can we give any phone model with any protocol(sccp,sip) type as a reference?
for example for 8831 sip phone reference phone type given is 7937 which is a SCCP phone so my doubt if i gave 7975 sccp will it work?
from above thread:
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAccess 0
num-lines 2
description Cisco IP Phone 8831
reference-pooltype 7937
voice register pool 1
busy-trigger-per-button 1
id mac ####.####.####
type 8831
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
description 233
codec g711ulaw
no vad
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Log format of Cisco Voice Manager

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