Log out issue in Employee Self service

We are encountering an error when people click on log out in self service page
Once all the steps are done such as adding a dependent and making elections, a confirmation page comes up with the summary of benefits info. At this point, there is a "Log Out" button alongside with "Back", "Printable Page" and "Return to Overview". All the other buttons work fine but if we click on Log out, instead of logging out, it displays a "page cannot be displayed error". Strange thing is if we click on 'Back' it goes to Benefits summary page and allows us to navigate as if the session is active.
Can anyone advise?
Verified the Oracle system requirements and everything passed. Tested this on Windows 7 with IE8 configuration and as well as with XP but still the same error.
P.S. This Log out is different from the button which appears on top right hand corner of the page which appears alongside Help button.
Thanks!

Hi Shaik,
I guess if you have the latest notes (Personas client + kernel notes), then session should be killed once you either navigate away from personas or close your browser.
I just tested on IE and chrome, seems working for me. If issue continues, please raise a message so that dev team can look into it.
And of course, you can change the timeout parameters based on the message what Steve has posted above. But in your case, session should be killed immediately.
I would recommend you to verify your installation based on blog below before opening a message:
SAP Screen Personas - How to configure the system (troubleshooting FAQ)
Regards,
Sushant

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    You may be better off logging the issue in the forum 'Technology - OA Framework'.
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    Dear Poster,
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    SapIdeWebDynproCheckLayer 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:27[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCommon 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:15[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCore 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:09[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)
    SapMetamodelDictionary 7.0014.20060719095619.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:44:27[UTC], changelist=411251, host=PWDFM101.wdf.sap.corp)
    SapMetamodelWebDynpro 7.0014.20070703112649.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:49:22[UTC], changelist=454024, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationCTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)
    SapWebDynproGenerationCore 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:33[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)
    sap.com/tcwddispwda
    No information available null
    sap.com/pb_api
    SapDictionaryGenerationCore 7.0014.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:46:55[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)
    SapDictionaryGenerationTemplates 7.0014.20061002105236.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:47:02[UTC], changelist=419377, host=PWDFM101.wdf.sap.corp)
    SapGenerationFrameworkCore 7.0014.20060719095755.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:35:31[UTC], changelist=411255, host=PWDFM101.wdf.sap.corp)
    SapIdeWebDynproCheckLayer 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:27[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCommon 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:15[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)
    SapMetamodelCore 7.0014.20061002105432.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:36:09[UTC], changelist=419384, host=PWDFM101.wdf.sap.corp)
    SapMetamodelDictionary 7.0014.20060719095619.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:44:27[UTC], changelist=411251, host=PWDFM101.wdf.sap.corp)
    SapMetamodelWebDynpro 7.0014.20070703112649.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:49:22[UTC], changelist=454024, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationCTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)
    SapWebDynproGenerationCore 7.0014.20061002110128.0000 (release=645_VAL_REL, buildtime=2007-11-17:11:52:33[UTC], changelist=419396, host=PWDFM101.wdf.sap.corp)
    SapWebDynproGenerationTemplates 7.0014.20071029095230.0000 (release=645_VAL_REL, buildtime=2007-11-17:12:01:49[UTC], changelist=466194, host=pwdfm101)
    sap.com/tcwdcorecomp
    No information available null
    Detailed Error Information
    Detailed Exception Chain
    com.sap.tc.webdynpro.services.exceptions.WDRuntimeException: ComponentUsage(FPMConfigurationUsage): Active component must exist when getting interface controller. (Hint: Have you forgotten to create it with createComponent()? Should the lifecycle control of the component usage be "createOnDemand"?
         at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.ensureActiveComponent(ComponentUsage.java:773)
         at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.getInterfaceControllerInternal(ComponentUsage.java:348)
         at com.sap.tc.webdynpro.progmodel.components.ComponentUsage.getInterfaceController(ComponentUsage.java:335)
         at com.sap.pcuigp.xssfpm.wd.wdp.InternalFPMComponent.wdGetFPMConfigurationUsageInterface(InternalFPMComponent.java:245)
         at com.sap.pcuigp.xssfpm.wd.FPMComponent$FPM.changeToExceptionPerspective(FPMComponent.java:862)
         at com.sap.pcuigp.xssfpm.java.MessageManager.handleException(MessageManager.java:259)
         at com.sap.pcuigp.xssfpm.java.MessageManager.raiseException(MessageManager.java:104)
         at com.sap.pcuigp.xssfpm.wd.BackendConnections.connectModelInternal(BackendConnections.java:323)
         at com.sap.pcuigp.xssfpm.wd.BackendConnections.initBackend(BackendConnections.java:256)
         at com.sap.pcuigp.xssfpm.wd.BackendConnections.connectModel(BackendConnections.java:154)
         at com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.connectModel(InternalBackendConnections.java:237)
         at com.sap.pcuigp.xssfpm.wd.FPMComponent$FPM.connectModel(FPMComponent.java:842)
         at com.sap.pcuigp.xssfpm.wd.FPMComponent$FPMProxy.connectModel(FPMComponent.java:1072)
         at com.sap.pcuigp.xssfpm.wd.BackendConnections.init(BackendConnections.java:141)
         at com.sap.pcuigp.xssfpm.wd.wdp.InternalBackendConnections.init(InternalBackendConnections.java:233)
         at com.sap.pcuigp.xssfpm.wd.FPMComponent.wdDoInit(FPMComponent.java:182)
         at com.sap.pcuigp.xssfpm.wd.wdp.InternalFPMComponent.wdDoInit(InternalFPMComponent.java:110)
         at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
         at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:430)
         at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:362)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:756)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:291)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:733)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:668)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
         at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
         at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)
         at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:860)
         at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.create(AbstractApplicationProxy.java:220)
         at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1288)
         at com.sap.portal.pb.PageBuilder.createPage(PageBuilder.java:355)
         at com.sap.portal.pb.PageBuilder.init(PageBuilder.java:548)
         at com.sap.portal.pb.PageBuilder.wdDoInit(PageBuilder.java:192)
         at com.sap.portal.pb.wdp.InternalPageBuilder.wdDoInit(InternalPageBuilder.java:150)
         at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doInit(DelegatingComponent.java:108)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)
         at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)
         at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.init(ClientComponent.java:430)
         at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:362)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:756)
         at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:291)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:713)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:666)
         at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:250)
         at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:149)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:62)
         at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:53)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
         at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
         at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
         at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
         at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
         at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
         at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
         at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
         at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
         at java.security.AccessController.doPrivileged(Native Method)
         at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
         at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)

    what user name did you use in JCo??? and the user you made can you give me some insight steps on it...
    i mean the user is refernce user, dialuge user or what user.....
    My basis team is using their own user name in JCO, bcoz of which only data relating to their user name is showing in ESS / MSS for all employees of PORTAL
    also please let me know which profile you used for the user of JCO.
    Regards

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