Logged in workstations - attribute in user object

When we go into a user object, and find the ZENWorks tab, there's a
"Logged in Workstations" sub-section of that tab.
Why is that blank, but when your right-click on the user to remote
control, it shows the workstation IP?
It seems that the ZEN 7 agent is not updating eDirectory correctly.
And this is happening on thousands of users "randomly"
And the user has been logged in and the workstation registered for hours
today.

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