Login error in 11.5.10.2

Hi:
We have 11.5.10.2 on unix with 10g db. I can access all instances but not this one. After login click on any form, I got or this time when I enter my login infor got error as below:
Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.
Exception Details.
oracle.apps.fnd.framework.OAException: Application: FND, Message Name: SQL_PLSQL_ERROR. Tokens: ROUTINE = createSession(int, String)(userid=6','9C43948337702996E04400144F80B8A410120525916069750102902718816222'); REASON = java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 4
ORA-04031: unable to allocate 4096 bytes of shared memory ("shared pool","select /*+ rule */ bucket_cn...","Typecheck heap","kgghtInit")
ORA-06508: PL/SQL: could not find program unit being called
ORA-06512: at "APPS.FND_TRACE", line 360
ORA-06512: at "APPS.FND_AOLJ_UTIL", line 395
ORA-06512: at "APPS.FND_AOLJ_UTIL", line 236
ORA-06512: at line 1
; ERRNO = 604;
     at oracle.apps.fnd.framework.server.OAExceptionUtils.processAOLJErrorStack(OAExceptionUtils.java:974)
     at oracle.apps.fnd.framework.OACommonUtils.processAOLJErrorStack(OACommonUtils.java:866)
     at oracle.apps.fnd.framework.webui.OAPageBean.validateUser(OAPageBean.java:4709)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:703)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:508)
     at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:429)
     at oa_html._OA._jspService(_OA.java:85)
     at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java:119)
     at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java:417)
     at oracle.jsp.JspServlet.doDispatch(JspServlet.java:267)
     at oracle.jsp.JspServlet.internalService(JspServlet.java:186)
     at oracle.jsp.JspServlet.service(JspServlet.java:156)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
     at org.apache.jserv.JServConnection.processRequest(JServConnection.java:456)
     at org.apache.jserv.JServConnection.run(JServConnection.java:294)
     at java.lang.Thread.run(Thread.java:595)
## Detail 0 ##
How to check the memory problem?
Please let help me here, Thank you very much.
Edited by: user9231603 on Mar 29, 2011 6:11 AM

Duplicate post -- Re: Workflow all down AND ORA-04031: unable to allocate
Please do NOT create duplicate posts across the forums, and update the original post instead of creating new one. If this is still an issue and none of out replies helped, you could simply log a SR.
Thanks,
Hussein

Similar Messages

  • Why does a Login Error occur: "AFP Client wants to use Keychain Login"?

    I have three people in my house with separate logins. We are currently using two desktop G4s which are networked via 1000 Base T. When the users login to one of the Macs, they must enter their passwords twice. Once for the AppleShare login and then a second time for the KeyChain Login.
    If I attempt to unify the passwords, which are exactly the same, I will get a login error: "AFP Client wants to use Keychain Login". At this point, a dialogue box will appear looking for a password, but not accepting any kind of text at all. All I can do is reset the Mac, go into my admin login and remove the login.keychain file from the local Library folder to get back into the User account.
    In my attempts to fix this, I have removed every preference file with the word "login" in it and re-logged in without success. I have also used the Keychain Access software to administer Keychain First Aid without success. Finally, I have deleted the keychain login in Keychain Access without success. I have done all of these separately and together without success.
    This is only happening on one Mac. The Mac that has no files on it. All working files are stored on the other Mac and it does not have the same problem at all.
    This is not a huge problem, but it is annoying. I would appreciate it if anybody knows anything about this and could shine some light on the situation.

    Sorry about the delay from your last reply. I have been busy with work and studying for a licensing exam.
    Anyway I tried the AppleJack Utility you suggested. It looked like it tidied up some things. But as for my particular issue, it did absolutely nothing.
    Interestingly enough, you know when you aren't looking for something and that something just happens by accident? When I logged in the other day, I typed in the first login. The second dialogue came up immediately and I hit the cancel button instead of the OK button. When I was passed on to the Finder, the second login dialogue came up again. I typed in the password this time and checked the checkbox. When I relogged in, the problem vanished. I only waited this long to let you know to make sure the problem is gone and it is. I wish I would have thought of selecting the cancel button before. Sometimes solutions are simple like this one.
    Thanks for your help.

  • 5213: Bad Oracle login error in OCISessionBegin() while running ttcacheuidp

    Hi,
    I am working on Oracle TimesTen Client: Oracle TimesTen 11.2.1.8.0
    I am following this step: http://download.oracle.com/otn_hosted_doc/timesten/1121/quickstart/html/admin/cache_grid_create.html
    I am in the step 4: 4. Associate the Oracle Cache Administration user with the Cache Database
    And I got this error:
    Command> connect "dsn=cachedsh_schema;uid=cacheadm;pwd=cacheadm;oraclepwd=oracle";
    Connection successful: DSN=cachedsh_schema;UID=cacheadm;DataStore=/u03/TimesTenCache/datastore/cachedsh_schema;DatabaseCharacterSet=AL32UTF8;ConnectionCharacterSet=US7ASCII;DRIVER=/u01/app/oracle/product/TimesTen/ttscofield/TimesTen/ttscofield/lib/libtten.so;PermSize=768;TempSize=256;TypeMode=0;OracleNetServiceName=SCOFIELD;
    (Default setting AutoCommit=1)
    Command> call ttcacheuidpwdset ('cacheadm','cacheadm');
    5213: Bad Oracle login error in OCISessionBegin(): ORA-01017: invalid username/password; logon denied rc = -1
    5935: Could not validate Oracle login: uid = CACHEADM, pwd = HIDDEN, OracleNetServiceName = SCOFIELD, TNS_ADMIN = "", ORACLE_HOME= "/u01/app/oracle/product/11.2/db_1"
    The command failed.
    What seems to be the issue?
    I referenced this link: http://download.oracle.com/otn_hosted_doc/timesten/1121/doc/timesten.1121/e13069/proced.htm#TTREF237
    And on the notes it says:
    Notes
    This procedure cannot be called from a Client/Server connection.
    This procedure is available only for IMDB Cache.
    The cache administration user ID and password cannot be set while either the cache agent or the replication agent are running.
    The cache administration user ID cannot be reset while there are ASYNCHRONOUS WRITETHROUGH cache groups or AUTOREFRESH cache groups (with a state that is not equal to OFF) on the database.
    What does: This procedure cannot be called from a Client/Server connection mean?
    Is this the root cause of the problem or I am missing a step?
    Thanks!

    I still get the same error. But I have figured out what is wrong. Just in case other users encounter the same errors, here's what I did:
    I created a tnsnames.ora file in my TIMESTEN_HOME/network/admin that has the connection info to testenv Oracle instance. +(i dont know if this is necessary)+. Then:
    [oracle@testenv ~]$ ttmodinstall -tns_admin option
    TNS_ADMIN for the instance 'testenv' is currently not set.
    Would you like to change TNS_ADMIN for this instance? [ yes ]
    Please enter a value for TNS_ADMIN (q=quit)? [ option ] /u01/app/oracle/product/TimesTen/testenv/TimesTen/testenv/network/admin
    Do you want to restart the daemon using the new configuration? [ yes ]
    Restarting the daemon ...
    TimesTen Daemon stopped.
    TimesTen Daemon startup OK.
    Instance testenv is now configured with TNS_ADMIN=/u01/app/oracle/product/TimesTen/testenv/TimesTen/testenv/network/admin
    [oracle@testenv ~]$ ttversion
    TimesTen Release 11.2.1.8.0 (64 bit Linux/x86_64) (testenv:53388) 2011-02-02T02:20:46Z
    Instance admin: oracle
    Instance home directory: /u01/app/oracle/product/TimesTen/testenv/TimesTen/testenv
    Group owner: oinstall
    Daemon home directory: /u01/app/oracle/product/TimesTen/testenv/TimesTen/testenv/info
    PL/SQL enabled.
    [oracle@testenv ~]$ ttisql "dsn=cachedsh_schema;uid=cacheadm;pwd=cacheadm;oraclepwd=cacheadm"
    Copyright (c) 1996-2011, Oracle. All rights reserved.
    Type ? or "help" for help, type "exit" to quit ttIsql.
    connect "dsn=cachedsh_schema;uid=cacheadm;pwd=cacheadm;oraclepwd=cacheadm";
    Connection successful: DSN=cachedsh_schema;UID=cacheadm;DataStore=/u03/TimesTenCache/datastore/cachedsh_schema;DatabaseCharacterSet=AL32UTF8;ConnectionCharacterSet=US7ASCII;DRIVER=/u01/app/oracle/product/TimesTen/testenv/TimesTen/testenv/lib/libtten.so;PermSize=768;TempSize=256;TypeMode=0;OracleNetServiceName=SCOFIELD;
    (Default setting AutoCommit=1)
    Command> call ttgridcreate ('cachedshgrid');
    Command> call ttgridinfo;
    < CACHEDSHGRID, CACHEADM, Linux x86-64, 64-bit, 11, 2, 1 >
    1 row found.
    Command> call ttgridnameset ('cachedshgrid');
    Command>
    Thanks!

  • Oracle Enterprise Manager 11g - 'unexpected login error'

    Hi,
    I am having trouble logging into Oracle Enterprise Manager - Fusion Middleware Control. at the login screen when i enter in the UN and PWD, I get the msg: 'unexpected login error'. I was able to login before, this just happend and now I cannot login. Any help would be appreciated.
    Thanks.

    You may have greater chances to get an answer....there:
    Enterprise Manager
    Greetings...
    Sim

  • I can't login from the desktop app - "Login error. Please contact the Admin."

    1) Does anyone have the same problem as described below?
    2) Does anyone know how to fix it?
    When I try to "work online" from the desktop app, I get asked to log out of offline, then log into online. When I put in my username and password, it gives me the error "Login error. Please contact the Admin." I've clicked the link "Trouble logging in?" and followed instructions to reset my password, which I successfully reset to a new one. I still get the error.
    I have a subscription to Adobe Story Plus and am working offline/online using the desktop app. I haven't logged in to sync my documents in about a month. My account is in good standing (paid 2 weeks ago according to my account transactions screen).  I'm now trying to collaborate, so it's important that I be able to sync. 
    Any help would be greatly appreciated.
    Thanks,
    John

    Hi Rohit,
    Thanks for your response. I've resolved the problem myself, and you may be
    interested to know how in case it happens again with another user - I
    thought maybe it was a versioning discrepancy and I was right (I assume).
    However, I couldn't update my desktop software (or I couldn't figure out
    how to update it) until I rebooted my machine, then Story went into an
    auto-update sequence.
    After it updated, it logged in and sync'd just fine. Classic "help"
    question where the answer basically was: reboot. I shouldn't tried that
    before I posted!
    I hope that helps.
    Thanks,
    John
    On Mon, Jun 16, 2014 at 3:02 PM, Rohit (Story Team) <

  • Folio Builder login error

    Now 2012.08.08
    In Indesign CS 6
    Folio Builder login error appears. Message is shown below.
    "Sign in has failed
    Network failure"
    How do you solve?
    DPS Version is
    12.2.4.20120611_m_691037
    8.0.7.21

    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5377&fileID=5010
    Patch!
    Solve it!
    Enjoy Works~!

  • Cisco UCS Management Pack for System Center Operations Manager 2007 R2 Login Error

    I have Cisco UCS 1.4 (3q) and just installed the MP v2.1 for Cisco UCS, however when I click on the "Management Pack Events" alert view in the SCOM console, there are error for event number 19900.  The description of the error is as follows:
    Description:
    CISCO UCS R2 MP (https://10.x.x.x/nuova) [CISCO.UCS.R2.Proxy.LoadCache.ProbeAction.vbs] : CISCO UCS Login Error: Authentication failed (Code: 551)
    I noticed that it's looking for the /nuova directory, but in order to login to our UCS environment, we usually just go to the IP address - so I'm wondering if that has something to do with it?  I've verified that when going directly to the IP from Internet Explorer I can login using the opsmgr credentials we specifically created for this account.  I've also gone through the process of creating a run-as account on the SCOM side and associated it with the correct profiles.
    Any help is greatly appreciated.

    Troubleshooting has found out its user error, wrong password configured.

  • System login error

    Anyone know about this system login error see screencast http://screencast.com/t/Jh5fr1r1aTI
    thanks,
    Adam

    Hi guys,
    The issues has since been resolved as you should now be able to login w/o interruption. 
    Once again our apologies for any inconvenience.
    Kind regards,
    -Sidney

  • Sql 2005 login error

    Post Author: dmccahanpppa
    CA Forum: General
    We are migrating from JD Edwards on AS400 to Microsoft Dynamics GP on SQL 2005. I can create and refresh reports without problem using sa as the login account in Crystal. When I use any of the users created in Dynamics GP (as they have to for users to access GP) I get a login error from the SQL server. This is using the same ODBC connection and I have taken some of the users and elevated there permission on the GP database and/or overall sql server to even dbo and sysadmin and still cannot get any login other than sa to work. Any sql GURUs out there that can tell me what I'm missing?
    Thanks

    Post Author: dmccahanpppa
    CA Forum: General
    I have tried creating ODBC connections (and also found a business objects article on OLE DB and tried that) with SQL Authentication and also with windows. I have made sure my users have usernames in GP that are all lower case name and password. The only thing that is getting me close is to use windows authentication on the odbc connection, set the odbc connection to a specific sql database, and give the users windows read permissions to that database. As a domain admin this gives complete access. With the users the login error goes away but I only see stored procedures and not the tables or views. I'm trying to find the minimum access to give the users in windows to allow windows authentication to work.
    What I don't understand is why this should be so difficult to find the correct answer on. I have the same issue on a very plain install (everything on the server, sql, gp, and crystal) with just microsoft's test company and data as I do the production system (gp and sql on one server and citrix client and crystal on another). I setup the test server (a couple of times blew the whole thing away and rebuilt following gp procedures) and consultants built the production environment. You would think Microsoft (since they blow their marketing horn about how Crystal Reports works with GP) or Business Objects would have the user and odbc setup for this documented.
    Ok...so I'm a bit delusional....

  • IPhone deploy gets Login Error (Invalid username/password).  Android works

    Hi, we're developing an ADF Mobile app on JDeveloper 11.1.2.3 which does initial authentication against Weblogic.
    The login & app works fine on Android, but fails when we deploy the same app to iPhone (iOS 5.0.1, but also 5.1, 6.0 & 6.1 in the Simulator).
    Specific message is :
    Login Error
    Invalid username/password. If the problem persists, please contact your system administrator.
    It's definitely on the network and reaching the login server, because when we shut down the server or make the network unavailable, the message reports "The login server is not reachable"
    All I can think is it's possibly encrypting the password differently within iOS.
    Not having much luck on Google or other searches, so any thoughts are appreciated.
    Thanks
    Peter

    I found a bit more information in the Weblogic Managed Server logs proving the login request reaches the server, but gives this error. Not much luck on google so, if this rings any bells for anyone thoughts are appreciated.
    FROM : /oracle/product/admin/domains/cdlmobile_domain/servers/cdlmobile_server1/logs/cdlmobile_server1-diagnostic.log
    [2013-04-04T17:04:58.426+01:00] [cdlmobile_server1] [WARNING] [] [org.apache.myfaces.trinidadinternal.agent.AgentFactoryImpl] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: tatmfy] [ecid: 53bd9d60b35a3019:-327732ec:13dcfd76fee:-8000-00000000000029b3,0] [APP: BC040113_Project1_BC040113] The User-Agent "cdlivemobile/1.0 CFNetwork/609.1.4 Darwin/12.3.0" is unknown; creating an agent with "unknown" agent attributes.

  • Data Mover login error (SQL 2008R2 as backend DB)

    Hi,
    This question was asked in this thread -> Continued Discussion - Steps to Upgrade PT8.49 to 8.50 Manually
    The difference between problem in that thread and mine is that I have WIN08R2 SQL08R2 Peopletools9.52 and Peoplesoft HRMS 9.0 installed. I was on the steps of creating the databases manually with the sql scripts and that was also preformed.
    I also have different ConnectID: people and AccessID: peoplesa with respective passwords. I try login in with the AccessID and I get the below error.
    File: SQL Access ManagerSQL error. Stmt #: 2 Error Position: 0 Return: 8077 - Invalid SNAC client version (minimum is 10.00.1763) (SQLSTATE PS077)
    Any suggestions?
    -Vishal

    Hi there,
    I upgraded the SNAC client to 1033\x64\sqlncli.msi from the Microsoft and still I get the same Login error in the DataMover.
    I checked the registry location --> HKEY_Local_Machine\Software\Microsoft\Microsoft SQL Server Native Client 10.0\Current Version = 10.51.2500.0
    The Data Mover login error says that it requires minimum is 10.00.1763 so i guess the one I have should work fine?
    Any suggestions?
    -Vishal

  • Getting login error messages in HTML

    Hi all,I would like to have the login error messages (the ones put in ptmsgs_portalbrowsingmsgs.xml) formatted in HTML. The only way I found is to override the LoginModel changing the UIError returned (with SetHTMLMessage method).Is there other way to perform what I want without customizing the Login Activity Space?
    Thank you!Alberto

    Hi,
    Please check out the following link for SAP XI3.0 installation:
    http://help.sap.com/saphelp_nw04/helpdata/en/0f/80243b4a66ae0ce10000000a11402f/frameset.htm
    Regards,
    Sushama

  • Adobe Document Service UsageRights Credential login error -Alias not found

    Hi all,
    I'm having exceptions while running my Adobe form as a web dynpro component. In the exception, it was stated that there was a credential login error, alias was not found. However, I followed the configuration guide and included the Alias "Reader Rights" and password given by SAP while applying the .pfx in the Visual Administrator->Document Services Configuration->credential tab
    I'm able to see my .pfx file with alias "ReaderRights" and my password entered in the tab. Does anyone know why am I still getting this error ??? I have restarted service PDF Manipulation Module and also the system.
    Root Cause
    The initial exception that caused the request to fail, was:
    com.sap.tc.webdynpro.pdfobject.core.PDFObjectRuntimeException: Processing exception during a "UsageRights" operation. Request start time: Fri Jan 19 17:55:47 GMT+08:00 2007 com.adobe.ProcessingError: Credential login error while applying usage rights to PDF: C:\WINDOWS\Temp\adobewa_EP0_16345250\DM-7099310722481871278.dir\DM7638611721496852750.tmp Specific error information: $$$/PDF/PDFCredentialLoginFailure3=alias ^0 was not found ReaderRights

    Thanks! The problem has been solved! I had to restart the whole system(including server and J2EE engine) in order to fix the problem. Restarting the server alone doesnt help enough.

  • Login error with report viewer when opening Crystal report with subreport

    Hi
    I have a problem with a login error (database vendor code 18456) when I try to open a crystal report to view it.
    The report uses data from an external payroll database but I'm running it via our Accounts system (it's a convenient front end for users to run the report from). This works fine for another report that doesn't have any subreports. However when I run the Crystal report that has subreports, the report generation process works but when the crystal reports viewer tries to open the report I get the login error. It doesn't seem to be passing the login details for the payroll database down to the subreport.
    I'm using Crystal Reports version 11.0.0.1282. The Accounts system is Technology One. Tech One have provided a report template that has several formulas designed to allow Tech One to play nicely with Crystal. One of these formulas allows me to enter the nickname of the external database that the report needs to use. The external database's connection details are fully specified in the Tech One configuration section (server console). So in this case the report says use database U1 & the server console identifies U1 as being the payroll database, specifies the connection path  & has the username & password required to logon to the payroll database/server.
    The report is running ok & retrieving data, but for some reason the viewer is erroring. If anyone has any ideas for how I can get the login details used to run the main report to flow through to the subreport it would be much appreciated.
    Thanks
    Sue

    I understand your  frustration. We can do a few things. But really, it should be Technology One contacting us. To use an analogy (which you are free to share with Technology One). They built a car and sealed the hood. You bought the car, but he engine does not quite run as it should. You bring the car to the mechanic and all he can do is look at the car as he can not even open the hood.
    In any case, here is what I would do if I could open the hood (e.g.; if I was dealing with Technology One):
    1) Look up database vendor code 18456. This is simply the error our print engine is receiving from the database client and it simply passes it through relatively unhandled. This you should be able to do your self or ask Technology One to tell you what that means.
    2) Break out the subreport and see if it runs on it's own in the application (if this is a permissions issue - which I doubt -  it should come up here too). Unfortunately, this is for Technology One to do...
    3) Run the report (with the subreport) in the CR designer. Does it work there? If this is a win app and it works, we again eliminated permission issues. And we also confirmed that the report is good. Again, Technology One should do this for you.
    BTW.; CR 11.0 is out of support - not sure if you or Technology One are aware of this...
    4) Can the developer duplicate the issue on his development computer?
    Now, there are couple of instances where you say something like; "the report works and gets data, but the viewer errors out":
    +The report is running ok & retrieving data, but for some reason the viewer is erroring.
    However when I run the Crystal report that has subreports, the report generation process works but when the crystal reports viewer tries to open the report I get the login error.  +
    How do you know the report is retrieving data? From the error I would say the report never connects, thus the error / request for a logon...
    So, the short of all of this is; get Technology One to contact us. They can do it over the forums or obtain a phone case here;
    http://store.businessobjects.com/store/bobjamer/en_US/pd/productID.98078100
    Now, here is a warning. As CR 11.0 is out of support Technology One will have to upgrade to CR 11.5, before that can create a phone case, which for them and you brings up another bunch of issues...
    If you do not get any joy from the support person at you are talking to at Technology One, get him to escalate the issue. They are the ones that should be talking to us...
    Ludek

  • 41439 Login Error  / Invalidation User password

    Portal Login Error 41439:
    I have Infrastructure and App Server (BI installation) on the same Win2K server. While trying to Login to Oracle10gAS Portal, I get following error.
    WWV-41439 - You cannot login because there is no configuration information stored in the enabler configuration table.
    Cause:
    The default domain is not set in the Apache configuration. When this occurs, only the hostname is shown in the login link and the domain is not included.
    Action:
    Include the domain in the ServerName paramenter.
    Where should this ServerName be modified? (Which file? in which OracleHome?)
    Invalidation User Password:
    On a different note, what should be the password of 'Invalidator' in 'Web Cache Settingst'? (I tried invalidator). For any change in config, currently it gives ORA-00017 error.
    "Error in getting the Portal version INSTALL_ERROR : Could not obtain Portal version : ORA-01017: invalid username/password; logon denied"
    Any suggestion will be appreciated.
    Thanks,
    Jay

    Regarding Invalidator password, it might be worth trying you OEM middle tier password (for ias_admin)

  • Login error message

    Hi All,
    I want to change the login error message that is 'Invalid Login Credentials' and want to display some other error message. How could I do this?
    Thanks in advance.
    Ranjan

    Hi Ranjan,
    You are not the first asking this question so try searching the forum. For example:
    Invalid Login Credentials
    How to make "Invalid Login Credentials" red?
    Regards Pete

Maybe you are looking for

  • Error during creation of web service from abap rfc

    Hi, I'm creating a web service from abap rfc (SE37), but at the end  of Creation Wizard I have this error: "web service object already exist". This is my first web service creation. Into WSADMIN there are not web services with the same name. How can

  • [SOLVED] High disk activity after kernel boot

    Hi, after kernel loading (just before getty starts) i notice extremely high disk activity for ~20 seconds for no reason. I think that it is something related to systemd and mount services. When i set rootfs to read-only in syslinux kernel parameters

  • Asynchronous XI- RFC and RFC- XI scenario - strange problem

    Hello XI-Xperts, I've come to really strange problem, which I would like to share with you and possibly get an explanation. I have an asynchronous scenario with ending XI->RFC. The RFC function in R/3 has got an optional parameter called SENDER, whic

  • Unable to connect other client once Oracle10g EEdition Database Installed

    Hi, I have Oracle Client in my desktop and I am able to connect Oracle servers which connected through LAN. I have installed Oracle10g Express Edition Database in my desktop for the Backup purpose. I am struggle to connect other Oracle Database which

  • MMC cannot see network drives

    I have just build several PCs with Windows 8.1 Pro for my team. I have a problem with mmc.exe - it cannot seem to see any network drives. When I try to save a custom console, the dialog box only presents the local drives. If I try to open a saved fil