Login problem in ISA b2b Shop

Question

Hi there!
We have a problem with our b2b Shop on ISA 4.0 / Support package 11.
With the SU01 User configured in the xcm, we cannot login: "Error in user administration, call our hotline"
But it seems that the Systems "knows" that the user and the passwort with which we try to login exists and is right because otherwise it says "Name or password is incorrect (Please repeat logon)".
The weird thing is that we have another b2b shop (ISA 4.0, SP 11) running on the same system, which works fine (this shop was provided from another company). We have installed our new shop with the same xcm configurations as the old one.
When we change the configuration in our new shop to SU05_noCustomerLogin it works(!), but we want to logon via SU01. So it's really strange why the old shop works with the SU01 and our new one not.
Does anyone here have an idea what we should change / configure / patch / ....
In the logfile (session trace) we found an entry which could be the key:
Debug bbcom.sapmarkets.isa.use.backend.r3.UserBaseR3
no customer found for user
Any help is appreciated, thanks

Answer 1

Hello Thomas,
You didn't give a clue about if it is a R/3 or CRM backend. I am assuming it is ISA CRM 4.0, B2B scenario. I also assuming that you are not testing through Portal. Also, how did you create the user? Did you use user admin application?
Few things you can check in your (customer) application configuration..
1 b2b XCM setting:
Click and set the checkbox "Display Advanced Settings" and see what you have set in the following for YOUR shop and compare it with the shop that works. Note: The advanced section runs more than one page. So you have to click that next page icon
<li>shopdata
<li>userdata
<li>usertype
Also check the "Base Configuration" you have used in the custom configuration is what you wanted. (b2bcrmstandard, b2bWithUME etc).
Also, when you said:
With the SU01 User configured in the xcm, we cannot login: "Error in user administration, call our hotline"
  are you referring to the jco component in XCM or the usertype parameter in the application config? The user ID in jco should normally use a service type user.
2. shopadmin XCM setting:
<li>usertype
If you are using CRM scenario, check if the logged on user (SU01) user has an associated Business Partner with a Contact Person role and that Contact Person has at least one Sold-To (maintained through BP releationship).
If you are using R/3 scenario, check the reference user setup in the XCM as well as the backend system.
Easwar Ram
http://www.parxlns.com