Logon Failed when exporting crystal report to PDF

Hi, I am Teguh
i want to ask about error when export crystal report to pdf
error message
CrystalDecisions.CrystalReports.Engine.LogOnException: Logon failed
[LogOnException: Logon failed.]
   .I(String , EngineExceptionErrorID ) +506
   .D(Int16 , Int32 ) +537
   .C(Int16 ) +10
   CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext) +577
   CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportFormatType formatType) +141
   Falcon.CRTransferSlip.Page_Load(Object sender, EventArgs e) in C:\inetpub\wwwroot\Falcon\CRTransferSlip.aspx.vb:77
   System.Web.UI.Control.OnLoad(EventArgs e) +67
   System.Web.UI.Control.LoadRecursive() +35
   System.Web.UI.Page.ProcessRequestMain() +750
environment:
OS : Windows server 2008 standard SP1
IIS: Version 7.0
SQL: Sql server 2000
VS : Visual studio 2003
i really confused with this error,
please help me for this problem
many thank's

Hi Ludek
Thank you for your response. I have installed SP3 and ProcMon and still the same result.
I applied a filter on ProcMon to filter out items where the path contains 'export'.
There are a few items where the result is 'NAME NOT FOUND' but I don't think it necessarly had anything to do with the barcode. These include items such as 'EXPORT\MailDestType','EXPORT\DisableExportLiveOfficeSupport'','EXPORT\ExportDirectory' to name a few.
What drew my attention was the ACCESS DENIED result on specifically the EXPORT\PDF folders. The detail for these are  Desired Access : All access, however the very same entry appears a little futher on as a SUCCESS but this is detailed as Desired Access: Query Value.
So in summary it looks something like this:
User : Server\XXX
Operation : RegOpenKey
Path : HKU\.DEFAULT\Software\Business Objects\Suite 12.0\Crystal Reports\Export\Pdf
Result : ACCESS DENIED
Desired Access : All Access
User : Server\XXX
Operation : RegOpenKey
Path : HKU\.DEFAULT\Software\Business Objects\Suite 12.0\Crystal Reports\Export\Pdf
Result : SUCCESS
Desired Access : Query Value
There are a few other entries that follow this pattern that exists in other locations such as HKLM\Software...
Could this 'ACCESS DENIED' be the problem? and If so how do I, and should I give user XXX this ALL Access its looking for.
Regards
Elroy

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