Long Time Mac User Disappointed.

I have always been a Mac supporter. In fact, I am currently on my 10th Mac after buying my first one, A Mac Classic, in 1990, for around $5500. Since then, I have continued to update every few years and I have never been disappointed in the product Apple sells until my most recent Mac, the iMac G5. I purchased this machine almost three years ago to the day. Over the course of these three years, I have had to pay more in repairs than any other Mac I have ever owned. And, to make matters worse, after doing research over the internet, I find that the problems I have encountered are known issues with this model. I had to replace the Superdrive as, apparently, there were a number of machines (like mine) that had a certain drive put in that fizzled after just a year or so (after warranty expiration). So, I spent good money to get that replaced, had to pay to have it done, too as MY model was the model that could not be opened and repaired by the owner. It needed to be done by an authorized technician. Now it's the power supply, an know issue in a good number of models made literally WEEKS before mine. Apple did a recall and replace the power supplies on a select group of machines within a certain range of serial numbers but stopped at that. MY machine was just after the run of numbers so, I pay. There appears to be no thought on Apple's part as to the possibility that this same power supply problem might extend slightly beyond the range of serial numbers deemed to be the problem group. So, after nearly 20 years, I am starting to see the quality of Apple computers start to deteriorate and, for all the laid back, easy going slacker attitude projected in the ads, Apple is apparently going the way of other corporations with more hype than backing. Oh well, it was destined to come. But it is, none the less, disappointing and I felt I needed to vent.
Dave

I suggest you call Apple Customer Relations at 800-767-2775 and see if there's anything they can do for you.
I also suggest that you contact [Apple.com/feedback] and tell them what you think.
However, this forum is for technical questions, and understandable though it may be, not a place for venting.

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Question:
Do Mac users have less problems with this phone?
GG

I'm a Mac user and have been one for sometime. Long before where we are today- iphone 1.0 tech
I was thinking that there would be problems or mostly not all the bells and whistles of my blackberry- I maybe missing and misspeaking some but over all iphone exceeds on more than the looks, feel. The touch screen is so good its freaky-even my 3 year old says I'm I doing that with my finger.
To answer your question from my point of view- One it is the property of apple to know its operating system. So not to any intention other then years of knowledge, would I believe that apple should have a product that is made to operate under it's own hood better than operating under MS but it seems more likely then not. Although I am not sure that is the case
What I would point out is that one, I believe that the iphone is being put though that paces in both markets - PC and Mac I am impressed with how well it has done. I believe we are hearing from few about large issues & problems. We hear issue one with connecting to AT&T, some syncing, some volume some Wifi and or edge, few others. For myself the issue have been iphone and I have to learn about each other. Some my learing curve some upgrades to come. We are not in fear of 2000, and of the world stopping while all the mainframes had only been taught the date with 2 years not four. That seems to have gone well to but I am still waiting!
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Not to point fingers but look at how the last product MS put out in the gaming world did. I believe I read to day that MS was going to throw 1 billion or so at the Xbox too fix it. That's rough.
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First Time Mac User with Boot Camp Partioning Question

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Steve, you don't have to run Migration Assistant right away. You can set it up as if you weren't going to migrate anything. You can start using your Mac right away.
Later, you can run Migration Assistant any time you want.
Depending on when you cancel MA, it is probable that whatever it did up to that point will be lost. 36 hours is unreasonable.
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Hi, all!
As the subject heading says, I've been using Eudora for a very long time (way past its shelf life) and have been playing around with Mail off and on over the past year. (Now, in Eudora's defense, the expiration date on it was a "Best by..." not a "Use by..." date and it's been working fantastically for years! )
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I am used to Eudora's system where a bunch of drafted messages sit in an Outbox. They stay there until I flag QUEUE for the ones I'll eventually be mailing.
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Right now, all I have is a list of draft messages and I cannot tell which ones are still really drafts and which are ready to be sent!
2. Work-around to try and mirror Eudora's system.
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4. Display of badges for mailboxes.
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Solutions?
What do you all do as to work flow? How do you go about creating and revising a bunch of e-mails, but only sending out certain ones? And ensuring that only the ones you want to go out, go out?!

Thank you for posting all this info. Unfortunately i have no idea how to do flags and how to use a smart mailbox as a place to store emails i am not ready to send. Eudora is vastly superior in all the things it empowers the user to quickly and easily do, in the traditional Apple spirit of intuitiveness, clear direct normal (not esoteric) communicatioin and user friendliness.
about three weeks ago i was pretty much forced into Mountain Lion bcause my old MacBook is barely functioning at all and i got a new MacBook Pro. So, good bye Eudora that i've used since 1995, only because i couldn't find another mail program that did what it does. I wonder why there aren't others. I've tried MailForge, it's a great attempt but it seems to have run out of steam and isn't working well enough.
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i just wanted to thank you for your encouraging posts and giving me something to follow up on to try to use, to address this one of many loss of Eudora problems. Why wouldn't a mail program give you the option to queue mail? Why take away options and functionality? sorry, i'm just ranting because i've had a very frustrating last few weeks related to numerous new OS challenges, but email is the only really serious one.
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A long-time Arch user is looking for an alternative

Hello Arch users,
I know that this forum is probably not the best place to ask a question like that but I'll try anyways:
I have been using Archlinux for more than 5 years and I really like the simplicity and the Arch philosophy. However, as I cannot afford to devote a lot of time to maintaining my work station (which Archlinux naturally requires if one relies on a bunch of AUR packages) I have swapped to OS X around a year ago. Please no OS X bashing here, both systems have their advantages and disadvantages which shall be discussed at another place.
I noticed that for certain tasks a proper Linux is still very handy. Up to now I was just using my former Archlinux notebook every now and then. This means that it occurs that I will not use my Linux box for a couple of months, possibly even a year. With that I get into trouble keeping my system up to date with the rolling release philosophy (due to the huge gaps between two consecutive updates).
So what I basically want is the Arch-experience without the rolling release feature. It appeared to me that there might possibly be some long-term archive available, where all packages are just available for a long time. If not, can you suggest any other distributions that require little maintenance and are as close to Arch as possible? I really do not want to miss pacman, however, if there is no other way I'd need to install some long-term support Ubuntu...
Thanks a lot
Last edited by minus (2013-11-23 09:50:05)

Thanks for every single reply. It seems I am slowly approaching my best-fit distro
@andjeng:
ARM sounds interesting, but two potential problems come to my mind: 1) as described in the wiki, the original ARM has already been closed, if that happens again I won't have a repository and a lot of maintenance work is to be issued. 2) If I will just set my mirrorlist to a fixed date I will not be able to get any security updates (also, see my reply to vostok4).
@vostok4:
The problem is that packages in AUR usually require the latest versions of some libraries, so just not applying updates is not possible (that was my first go when I replaced my Arch notebook with a Mac, now it is still being unused as Arch does not work anymore and I don't want to bother fixing the outdated system).
@ANOKNUSA:
The tasks I need linux for can be anything, such as being able to read/write/format/re-partition any of my old harddrives or using/compiling software that is available for linux only (or is more stable on linux).
What I mean by "Arch-experience" is that I can use a simple and powerful package manager like pacman and I can find nearly every thinkable package in AUR (if not, I can create it on my own without a lot of trouble due to the makepkg system). Furthermore, I enjoy(ed) the simplicity (a single configuration file rc.conf where I could configure most of the general system settings, at least before the move to systemd has been carried out, which I dislike as I never had the patience to learn systemd and get the hang of it). When Arch was my only system I also liked that the installation has created a naked linux on my drive that I needed to put clothes on. I guess with converting to a casual linux user I now prefer something that is already ready to use (but I still want to be able to change the clothes).
I will have a look at CRUX and Darwin as you have suggested.
I agree that a well-organised filesystem is very important. However, even if one applies the theory meticulously (which I usually don't as I have other priorities when working), the possibility of opening a file without having to click through the folders in a file explorer (or typing the filepath in the terminal) has eased my workflow. I will read your link after I have posted this, though.
@drcouzelis:
I have had a look at the Arch-based distros but I think none of them are really what I want (which is a LTS version of Archlinux ). I think I might try out a LTS Mint as soon as I have assembled my new computer.
@teateawhy:
I have not used Debian yet, but as far as I understand the release cycles are quite short and there is no LTS of particular releases. In your opinion, why is Debian closer to Arch than the other suggestions?
Last edited by minus (2013-11-23 22:06:04)

First-time Mac user with Migration Assistant woes

I'm a new Mac user with a MacBook Air. Still trying to get the migration process completed after three days so I can start using my computer. Looks nice, at least. Three questions:
1. After a 36-hour migration attempt from a PC over Wi-Fi, and with 2 hours to go, I'm getting a "Reconnecting to Mac" window on the PC. If it reconnects, how long could it take? It's still sitting there after 15 minutes.
2. If I cancel the migration process, do I have to start over and cross my fingers for another 36 hours, or does it pick up where it left off?
3. Is there any way to get a faster file transfer, say by Ethernet cable (I have the adapter), USB, anything. This is becoming painful.
I have verified the Wi-Fi connection is up and running. I can connect and reach the internet from my PC.
I don't want to schlep to the Apple Store. I bought this on Apple's assurance that the migration process would would work. If it doesn't, I'm returning it.
Thanks.

Steve, you don't have to run Migration Assistant right away. You can set it up as if you weren't going to migrate anything. You can start using your Mac right away.
Later, you can run Migration Assistant any time you want.
Depending on when you cancel MA, it is probable that whatever it did up to that point will be lost. 36 hours is unreasonable.
After you start using your Mac and are comfortable that it works to your satisfaction, connect the two with an Ethernet cable. Make sure it's a Category 5e or Category 6 patch cable (most are today). Then run MA. That ought to work and nothing will be faster.
For what it's worth I never got MA to function properly upon initial setup. It ought to work in theory but mine would get stuck at about the 99% point. Running it after initial setup has always been more reliable. I don't know why.

Long time windows user... opens up mbp for the first time?

Okay,
Im a long time advanced windows user.
But i know absolutely nothign about mbps or osx
I want to know anything i might not figure oput on my own
Im not talking about how programs work and stuff, im talking more abou the imporatant things, that might screw me up later if i dont know them
Some examples;
I read something about how i should reinstall tiger when i get my mac. is that true?
what is firmware, and how do i update it?
I read someth9ing about leaving my mac on at night so it can do system tasks, more info on this..?
and,, i read that i shyould be completely draining the battery at least once a week or something...?
the stuff like that,
remember, ive never used a mac before
kthanks:)
UPDATE: this is unrelated but still, when i use boot camp, does wireless work? And howabout isight?
And; are most of the issues with vista drivers and such worked out with boot camp?
Thanks:)

I read something about how i should reinstall tiger when i get my mac. is that true?
Some people advocate that, but I've never found it to be necessary. Such advice presumes that something can go amiss with the factory software load. So you can if you wish, but I feel it's unnecessary effort.
what is firmware, and how do i update it?
Firmware is the built-in programs that tell the basic hardware how to operate; how to find the hard drive and start from it, etc. BIOS is the equivalent in the Windows world. If firmware updates are released, they'll appear in the Mac OS X Software Update and instructions on what to do will be provided.
I read someth9ing about leaving my mac on at night so it can do system tasks, more info on this..?
There are some basic UNIX tasks - clearing log files and such - that run at night and only run if the system is awake. Unless you go months without allowing your computer to stay awake, or running the tasks manually (there are a number of freeware utilities that make this easy), then you don't have to worry. The logs can get a bit large, but with modern hard drives, you're not likely to ever notice.
i read that i shyould be completely draining the battery at least once a week or something...?
Not correct. You do want to run the battery down to where the computer goes to sleep so that the power manager is calibrated, but once a week is far too often and will reduce the life of your battery. Once a month is the most I'd recommend, and once every couple of months would probably be adequate. For more information on managing your battery, see:
http://www.batteryuniversity.com/parttwo-34.htm

Long time buyer truly disappointed - My bad experience

On 10/28/2014 I bought a Sound bar, 75” TV and a 2 year warranty for roughly $7,100 at the Best Buy location in Arden-Fair, Sacramento, CA 95819. The sales rep who sold me the TV was named Jesse and was very helpful and professional, he made my decision easy after doing a lot of research shopping around at Costco, Fry’s, Amazon. I also scoured through social media review sites like Yelp determining the best place to purchase.
Having shopped with Best Buy since I was a kid I was already a bit biased and leaning towards Best Buy, I’ve purchased many products without issue. I’ve bought numerous laptops, multiple game consoles, many many games, CD’s, DVD’s over the years and just recently opened up a Best Buy credit card.
The $7,100 purchase went smoothly at first, I could have got an early delivery date but because of me and my wife’s busy work schedules the early dates would not work. I decide to have the TV delivered on Nov. 5th, 2014, a week from when the purchase was made. The night before the delivery was supposed to take place I received a confirmation email and a phone call saying the delivery was on schedule and that it would be delivered on time between 8am and 10am on Nov. 5th. Two hours later while we were sleeping and not tell the next morning did I see that an email was sent at 10pm on the 4th stating the delivery had been pushed back 3 days to the weekend which wouldn’t work with our work schedules.
The frustration began to set in after having waited a week for the delivery and knowing realistically it would need to be another week before receiving the product we paid for due to our schedules. To be honest, we felt Best Buy was very inconsiderate after having a week to make sure this sale was completed. I did not expect this lack of courtesy from a big reputable chain. We began to assume they sold the TV set aside for us because they had already made the sale, who cares about us right?
That morning when I read the delivery date change in my email we decided to call Best Buy to figure out why the delivery had been pushed back, the Store wasn’t open so we called the generic number for the Call Center. The first lady we spoke to said the TV was not in stock and transferred our call to the store which we knew was closed and therefore dumped our call. The second lady we spoke to said that instead of the Saturday delivery date she could change it to Thursday but that she could not guarantee the delivery date would be met and could be subject to change, which we assumed would happen and this was her way of getting rid of our call for the time being. She also stated that she would contact us back if the delivery date changed which later that night it was changed again at 10pm by email without previous notice.
Luckily, we didn’t fall for the gimmick, my wife and I decided to wait until the Arden store opened up to call and speak to a manager, we were able to get through at around 10:30am on the 5th and spoke to one, He told us that the TV that was supposed to be delivered was damaged and that they did not want to deliver us a bad TV. We assumed this was just a bad excuse and cover up for bad service and error which our thoughts were reaffirmed later. We told the manager that we were debating whether to just cancel the order and buy our TV somewhere else. The manager wanted some time to call us back and did so with a few options, one of which was to pick up a TV from another store and have it delivered to our house the following day. After much consideration we said yes and decided if they could get us the TV the next day then everything was settled. Later that day he called and gave us a time window on the delivery and we felt better about the situation.
Thursday Nov. 6th rolled around and the TV is delivered, the box the TV came in looked like it had been tossed around like a football. The bottom of the box had the TV falling out, the corner of the box was ripped open and the Styrofoam inside was smashed and torn in multiple places. Best Buy may make a lot of sales but for a big purchase like this for me and my wife, we expected better from Best Buy and were so disappointed. If what was true about the previous undelivered TV being damaged, how and or why would they attempt to deliver this TV to us when the outside of the box looked horrible, granted the TV may have been just fine but how do we know if the TV was even brand new and not used or a display? To add insult to injury, even the delivery guys felt bad and were apologetic saying sorry and that they just deliver as if they knew it wasn't right.
I called and talk with the store manager, took photos of the box, and after a lengthy decision with the store manager decided to cancel my order and have them come back up the product which I hadn’t moved or touched. I was so dissatisfied by the service I don’t think I’ll ever see Best Buy the same. They made no effort to right the wrong, but instead used sending an employee to pick up another TV at another store as if they were doing us a favor, it is Best Buy who didn’t honor the delivery time and the sale of a product with horrible reasoning.
The worst part is, is that my wife and I are good people, we understand that mistakes can happen, why at the last minute did this occur? Why we were not informed earlier? We didn’t treat their managers or employees bad, we didn’t yell, we didn’t throw a fit, we simply wanted the product that we purchased to be delivered a week later on time, in good condition. Making a big purchase like this and seeing the condition the box was in, felt like we went to a car lot and bought a used car for the price of a brand new one.
The store manager could of done plenty more to keep our business, not that we expected to get anything at this point after being so disappointed. But from a business perspective to keep a big sale, the manager could of up'd our 2 year warranty to 5 year warranty on them to make me feel better about the box, I probably would of kept my purchase had she done that, or let me buy the TV as what it appeared, an open box item. A lot could of been done to keep the sale and at the end of the day no effort was made. Whatever happened to getting what you paid for? I paid for a brand new TV to be delivered a week later, then told after confirmation and at the last minute my TV wasn't in stock and/or it was damaged and they cared so much about me to deliver a TV the next day in an open box that looked like it had been ran over by a truck a few times. (I have photos to remind me, some day I might look back and laugh)
I know that we are but a dot on a map in terms of the customer database, however if our feedback helps someone avoid the situation we had, then we will have felt this long and probably boring post was worth submitting. Here’s hoping I have a better TV buying experience elsewhere, I think I’m done shopping at Best Buy, I have no reason or purpose to shop at a store where I could previously spend hours in shopping and looking at all the latest and greatest new electronics. As a long time buyer, Best Buy let me down.
Why should I ever do business there? I had dinner at a food court with friends just last night and they wanted to walk over to Best Buy and look around, long story short after telling them my story we walked through the mall instead. I'm slightly embarassed by how passionately I'm against Best Buy right now but feel it's very much justified. A huge store like this should care more about their customers, right the wrong.

Hello Stanfield,
As someone who watches more television than she probably should, having the best TV possible is crucial to any viewing experience. If you ask me, watching a show on a 75” 4K TV would be mind-blowing, so I’m glad our Arden-Fair associate, Jesse, found you one at an unbeatable price. That’s why it’s so disappointing to hear your experience quickly down spiraled into disaster when a missed appointment turned into receiving a damaged TV, which lead to a canceled order. I assure you this is not indicative of the experience we seek to provide our customers, and we certainly can’t afford for this to be repeated considering the many competitive choices customers have today.
While unforeseen complications can cause unexpected delays for delivery on our end, these are far and few between, and we should be making every attempt to contact you when rescheduling is necessary. Emailing you is one way we do this; however, it’s less than ideal to communicate this to you so late the night before your scheduled delivery date. It’s clear to me that we may not have ironed out all of these kinks yet, and I’m very sorry it has been at your expense.
Despite not having your TV in stock at the time of your original delivery date, other options may be available to us to make sure you receive your purchase at a timely manner. This could mean exchanging the particular model for a comparable one in stock to locating the TV with another warehouse or store location. Finding your TV in another store should have been a happy occasion and a great solution to your predicament; I’m sure it was beyond frustrating to find the replacement in less than pristine condition. It’s rare to receive a damaged item during delivery, but should this happen, we should be making every attempt possible to assist you, even if this means returning the purchase upon request.
However, it’s clear to me that you took considerable time to let us know of your experience, and I appreciate you providing us this feedback. Please know that I’ve documented your concerns here at the corporate office so that we may review this with the appropriate teams for future coaching opportunities. Should you have any further questions or concerns, or wish to provide us a second chance to change your opinion of us, please feel free to let me know. I’ll be glad to see what options we may have available to you.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
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