Looking for Notes linked to a CustomObject1 return nothing

Question

I am trying to get the notes linked to a CustomObject1, and I get only empty results.
I have created a note linked to a CustomObject1.
I have Exported it, in order to check that it was properly created and to get the row id.
I have Created a SOAP request like below:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns7742="http://tempuri.org"><SOAP-ENV:Body><NoteWS_NoteQueryPage_Input xmlns="urn:crmondemand/ws/note/"><PageSize>100</PageSize><ListOfNote><Note><NoteId>='AEFA-74XW77'</NoteId><OwnerId></OwnerId><ParentNoteId></ParentNoteId><ReadFlag></ReadFlag><SourceName></SourceName><SourceId></SourceId><SourceType></SourceType></Note></ListOfNote><StartRowNum>0</StartRowNum></NoteWS_NoteQueryPage_Input></SOAP-ENV:Body></SOAP-ENV:Envelope>
and I have received the following response:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><SOAP-ENV:Body><ns:NoteWS_NoteQueryPage_Output xmlns:ns="urn:crmondemand/ws/note/"><ns:LastPage>true</ns:LastPage><ListOfNote xmlns="urn:/crmondemand/xml/note"></ListOfNote></ns:NoteWS_NoteQueryPage_Output></SOAP-ENV:Body></SOAP-ENV:Envelope>
I have tried to use as filter the Subject and the OwnerId with the same empty results.
Could you please give me any suggestions
Thanks

Answer 1

Hi Enzo,
I think it's best if I reply to your previous message point by point:)
Thank you very much for your feedback, I think your point of view is pretty clear.
Moreover Your assumption is perfect and correct beside the very last two words, my idea consists in specifying the CO1Id value instead of the NOteId one.
[SD] Sorry about that
Actually I am a little bit disappointed because it is not possible to get every kind of Note.
[SD] Understood, we are working towards expanding our field and object coverage for WS
Anyway I have tried several tests just to try to understand how NoteQueryPage ws works.
1. Sending a note to a CRM user via message center (I was able to see the note via ws)
2. Replying back to the previous user (I was not able to see the note via ws)
3. Replying back again to the previous user (I was able to see the note via ws with ParentNoteId filled properly)
So I do not know why test 2 failed.
[SD] Which credentials did you use for this test? Perhaps you used the credentials of the user that was replying? If so, I don't believe you would see the Note.
4. adding a note to a SR (I was not able to see the note via ws)
5. subscribing to the SR note I have tryied again to create a note (I was not able to see the note via ws)
6. to the SR I have attached another note using a different user (I was not able to see the note via ws)
Basically, I was never able to see a note with fields: SourceName, SourceId and SourceType filled.
[SD] I was able to do this successfully, please try the following steps:
Login as UserA
1) Create a new CO1 record called MessageCenterTest1. Save.
2) Press the Subscribe button on CO1 record named MessageCenterTest1.
3) Add a note to MessageCenterTest1.
4) Query for all Notes (you should not see this note in the results, nor should you see it in your message center via the UI)
5) Logout.
Login as UserB
6) Add a note to CO1.
7) Query for all Notes (using UserA credentials), this note should now appear in the result with the SourceName, SourceId and SourceType fields filled.
QUERY:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns7742="http://tempuri.org"><SOAP-ENV:Body><NoteWS_NoteQueryPage_Input xmlns="urn:crmondemand/ws/note/"><PageSize>100</PageSize><ListOfNote><Note><Subject></Subject><NoteId></NoteId><OwnerId></OwnerId><ParentNoteId></ParentNoteId><ReadFlag></ReadFlag><SourceName></SourceName><SourceId></SourceId><Note></Note><CreatedBy/><SourceType></SourceType></Note></ListOfNote><StartRowNum>0</StartRowNum></NoteWS_NoteQueryPage_Input></SOAP-ENV:Body></SOAP-ENV:Envelope>
RESPONSE (trimmed a bit for brevity):
<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><SOAP-ENV:Body><ns:NoteWS_NoteQueryPage_Output xmlns:ns="urn:crmondemand/ws/note/"><ns:LastPage>true</ns:LastPage><ListOfNote xmlns="urn:/crmondemand/xml/note">...<Note><NoteId>1QA2-RRF8C</NoteId><OwnerId>1-CWTEQ</OwnerId><Note>Added by userB</Note><ParentNoteId>1QA2-RRF8B</ParentNoteId><CreatedBy>UserB, 12/10/2009 22:11:32</CreatedBy><ReadFlag>N</ReadFlag><Subject>TestNote2</Subject>*<SourceName>MessageCenterTest1</SourceName><SourceId>1QA2-RRF6Y</SourceId><SourceType>Custom Object 1</SourceType>*</Note></ListOfNote></ns:NoteWS_NoteQueryPage_Output></SOAP-ENV:Body></SOAP-ENV:Envelope>
8) Query for all Notes (using UserB credentials), you should not see this note in the result set.
if there is not a way to get values for fields SourceName, SourceId and SourceType why they are defined in the wsdl?
[SD] See above steps
For these reasons I am saying the NoteQueryPage ws seems having bugs.
On web services documentation I did not find a word saying only a notes subset is accessible via Note ws.
[SD] From the WS User Guide (emphasis added by me):
"The note object stores information about *the notes available in the Message Center* in the Oracle CRM
On Demand application. The *notes can be sent from users or can store extra information (as a note)
on a parent object.* This allows employees who are working on a particular record to add extra
information as they see fit. For example, when talking to a contact, an employee might notice that
the contact is not happy with a service provided. The employee can record this information in a note
so that any other employees who talk to the contact are aware of the contact’s dissatisfaction.
The note object has no child components."
Finally I really do not understand why only some notes should be accessible via ws.
[SD] I think the source of the confusion is that the Note WSDL is actually an interface for Message Center specifically. There are other parent objects (i.e. Account) which do have a ListOfNote child which exposes all of their child notes via WS.
BTW: the message center is working perfectly...
[SD] Glad to hear it. One thing that I'd like you to consider is whether you see any discrepancies between the result set you are seeing via WS and the set of notes you see in the Message Center in the UI. These two sets of records should be the same.