Looking to Chat with Verizon representative about defective/broken phone.

Looking to Chat with Verizon representative about defective/broken phone.  Can't call customer service because my phone is not working..

    Help is here CaroleM! Which type of email account are you having issues setting up? Is it the Gmail account or a different IMAP/Pop3 account? Here are some general steps to remove/re-add an email account: http://goo.gl/ohr6p Keep us posted after you remove/re-add it. That clears out most issues that could happen with an email issue. 
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

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    How do I chat with a representative from Verizon?

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  • Where can I find a live chat with a representative?

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        @JillianTH
    I'm so sorry to hear of the trouble you're experiencing with reaching one of our Customer Support representatives!  Here's a link to our Global Support Contact Us page: http://vz.to/YXAFHw.  There's instructions included for using the Global Support Calling Card on this page.  This will allow you to reach one of our Global Support Team members and they can assist you with making any changes to your account.  Have a wonderful day and stay in Ireland!
    AnthonyTa_VZW
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  • Hi I Have A Prepaid SmartPhone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line.

    Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever

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  • I called Verizon today about my Droid Phone which, AGAIN, is NOT working. I've had it replaced once already.  I've been with Verizon for 9 yrs.  So my plan is due to renew Feb 20th, my phone is NOT working, do u think they would go ahead and HELP me? Phis

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    Follow us on Twitter www.twitter.com/vzwsupport

  • HT201328 how to chat with apple expert about unlocking iphone 4

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    Talk to your carrier, then. These are user forums, and you are not speaking to Apple here. We are unable to assist you with this particular problem.

  • Looking for Help with 4 digit access to Droid phone

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  • I purchased music on my iphone and the not the itunes store on the computer, so when my phone with my music on the broken phone and not on my new one i was wondering how i can get them put back on?

    Hello my name is Nolan, I purchased songs for my iphone on my iphone itunes app, not the itunes on the computer, the first iphone I had broken and i have an replacement I was just wondering if someone can put my songs that I purchased back on my itunes account?
    Thank you, Nolan Smith II

    You should have transfered them to your computer.
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  • IPhone 6 Plus 128 Availability Updates (will be updating as I continue making contact with Verizon and Apple retailers)

    I figure I would compile a list of things I have heard from Verizon reps as well as Apple retailers for anyone curious
    First Contact:  Verizon Wireless Preorder 9/12 for 6+ 128 Space Gray made at 12:17am PST at full-retail.  Small chat with representative about placing order.  "Deliver By: 9/19" throughout ordering and on confirmation page.  Email confirmation 1:52am, with delivery date changed to 10/7.
    Second Contact:  Online Chat with Verizon rep about order.  Verizon rep confirms nothing more than what the email stated, and what the "Status Update" on the VZW Website provides (an infinite "your order is processing, no shipping date available").
    Third Contact:  Direct message to Verizon rep.  Also completely useless.  Does not provide any more information regards shipment.
    Fourth Contact:  Call up Verizon Customer Service.  Woman reiterates shipment date, but also adds that my order processed at 1:52am - the same time my email confirmation was sent.  So 2+2 means that whenever confirmation emails are received is when your order is processed.
    Fifth Contact:   Call up Verizon Customer Service again.  Ask more about my shipment and why it would be that others who placed their orders for the exact copy of my phone after me, received tracking numbers before me.  Was told that it depends on which warehouse your order was sent to.  Some warehouses have more of certain phones than others.  Ask what the random number for my order location translated to geographically (city, state) and was told that as part of a non-disclosure agreement that information cannot be released.
    Sixth Contact:  Call up local Verizon Wireless Retail Location.  Representative states that 6+ 128 models will not be available in store at all for 9/19.  Suggests that perhaps Best Buy will have the phone in stock on release day.
    Seventh Contact: Call up Best Buy and manager was kind enough to explain that pre-orders made through Best Buy are actually pulling from the inventory from the store.  Also explains that 6+ models are not even able to be pre-ordered because of lack of supply via Apple and therefore will not be in store locations at all.
    Eighth Contact:  Call up different Verizon Wireless Retail Location.  Representative explains that in-store locations will not know which models will be available in-store until the night before, because the shipments have not been made yet, much less fulfilled.
    Ninth Contact: Call up ANOTHER Vzw Retail Location.  This was the most helpful representative of all.  This rep explains that no matter WHAT kind of shipment the corporate stores receive, these phones are reserved for people who upgrade/add a new line/etc, and will not be sold to people who opt for the month-to-month option for full retail.
    Tenth Contact:  Call up another Best Buy location.  Rep doesn't know much of anything.
    Eleventh Contact:  Call up Apple Store located inside of a mall (because I cannot feasibly wait in a line overnight; I have twin 18mos old sons, so an in-mall location seems like my best option).  Rep does not know what mall procedure will be as far as lining up.  Does not know quantity of phones coming, but does know that EVERY model will be available for purchase at first-come-first-serve.
    Twelfth Contact:  Call up another in-mall Apple Store location.  No lines inside of mall (duh), and nearest entrance door will be opened prior to mall hours at 8am.  All models will be available for purchase in store in unknown quantities.  Check out process takes 15-20 minutes, including transfer of all information from one phone to the new phone.  If I do not want to wait in line in store, I can call the store location and make my order over the phone at 8am and pick it up in store later that day with my confirmation number and ID.
    So that's that then.  I plan to try and get my hands on a phone this Friday by going to an indoor Apple location, and if I am successful I will be cancelling my Verizon order regardless if I get a tracking number by then or not (although I doubt I will).  I know that most VZW Reps are responding from prompts, but you think that the prompts would provide the same response for the same questions, or even that Verizon would have come out with an official statement regards this whole mess.  I guess that's asking for too much, though.
    What's everybody else's plans and experiences?  Inspired or made aware of anything from my experiences?

    Yeah, that's a possibility but after the responses from the Apple locations and the guarantee that my model will be available for purchase at FCFS, I don't think I'll have much to do with Verizon locations regards it all.
    I think the reason you're receiving yours on Friday is you are east coast whereas I am west coast.  I think there was some truth to the Fifth Contact's response and that it also depends on the warehouse the order is coming from.  My warehouse is more than likely different than yours and probably has a larger demand/smaller supply than your warehouse.
    I live in Southern California, and my county alone has 3.1M people.  The four surrounding counties have 10M people, 2.3M people, 2.1M people, and 3.2M people.  iPhone is king out here as far as phones, so I'm chalking it up to supply/demand in my warehouse, and that my order was processed much later than many others in my area.
    I'll check back on my order tomorrow and Thursday, but unless I have a notice that shows it going out for delivery on Friday by being at my local FedEx facility, I'm going to an Apple store, getting a phone there, and cancelling my order with Verizon.

  • I saw the commercial for upgrading to the iphone6 and also chatted with a rep. She explained about the trade in and how it works. The one thing she didnt tell me nor does the commercial is that you have to be eligible for an upgrade. So another wasted tri

    I saw the commercial about upgrading to the iphone6 and also chatted with a rep about it. She explained how the trade in works. Neither she not the commercial says anything about being eligible for an upgrade. So another wasted trip to Verizon. I will be eligible for upgrade in Feb 2015. I have the 5s in excellent condition. If I am willing to extend my contract for another 2 yrs I don't see why it should matter about an upgrade. I think I should be able to trade in and get reduced price. Just another ripoff but at least they could tell you upfront what is expected before a trip is made..

    You don't need to be eligible for an upgrade to take advantage of the trade-in. You can still get the $200 off on the trade in, however I think that offer may have already expired. The $200 off would simply be on the full retail price which starts at $650.
    You have to be eligible for an upgrade to get a discounted phone, but that has ALWAYS been the case. The commercial says NOTHING about waiving that requirement of the contract you had already signed. The trip was wasted ONLY because you were hoping to get out of your contract when NO indication you would be able to do so was given.
    Verizon doesn't "extend" contracts as you would like because Verizon would have people with 10 year contracts and an ETF of over $1000 if they chose to leave. Of course, people would then complain about that.
    Example:
    Sign a 2 yr contract and have a $350 ETF.
    After a year, you want a new phone and extend the contract 2 years(3 years total now) with another $350 ETF, bringing the ETF up to $350 + $350 - $120 = $580
    After a year, you want a new phone and extend the contract 2 years(4 years total now) with another $350 ETF, bringing the ETF up to $350 + $580 - $120 = $810
    After a year you want a new phone and extend the contract 2 years(5 years total now) with another $350 ETF, bringing the ETF up to $350 + $810 - $120 = $1040.
    ONLY 3 years after signing your original contract someone could easily be locked in with a 5 year contract and a $1040 ETF for a single line. Verizon would be CRAZY to allow people to do this.

  • Can I sign up for a month of data with Verizon without auto renewal and how long can I go without using my sim card before it is deactivated?

    When I checked out Verizon's data plans online, the only option I saw that did not involve automatic renewals was the option to pay $5 for a day of 300 MB. The other options (e.g., $20/month for 1GB) all appeared to involve automatic renewals every month unless I go in and cancel the plan. However, during a chat, a Verizon representative told me that auto renewal of the prepaid plans is an option that can be avoided, it just isn't listed in the online information. Has anyone found a way to only sign up for one month of data without having to cancel the next payment?
    Also, when I looked online at a site that compared data plans, it stated that one needed to use the Verizon network every 4 months or else the sim card would be permanently deactivated. But in a couple of online discussions, the limit was listed as being 3 months. Verizon told me 6 months. Does anyone know which is currently correct?
    Finally, I have heard that if the sim card does become deactivated, Verizon tends to insist on making one buy a new one with a regular data plan and not the prepaid options.Has anyone had any experience with this?

    GeekBoy.from.Illinois thank you for replying. I tried the Verizon support forum, but before I can ask a question there I need to register, and the first step in registering is entering my mobile phone number. Since I don't have a Verizon phone, I can't register and, therefore, can't ask any questions. I did look through previous questions and answers, but it only confirmed that Verizon employees do not give out consistently correct information. I guess I will try talking or chatting with two of three more of them and hope that whatever the majority answers are will be the correct ones.

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