Loss of sound output and iTunes
had a power cut yesterday and not sure if its a conincidence but can no longer get iTunes to work. hitting the play button has no affect. Looking at the sound system preferences it shows no output devices and the mute button is ticked and greyed out. I can do nothing to reverse this. It's as though the system cannot detect the inbuilt speakers of the iMac.
Any help appreciated
1. Reset PRAM. http://support.apple.com/kb/PH14222
2. Reset SMC. http://support.apple.com/kb/HT3964
Choose the appropriate method.
Best.
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USB (Mega stick), sound output and PS2 problems
==USB problem==
The MSI MEGA STICK do not work with the MSI K7N2 Delta ILSR.
When you plug it, its recognized, you can write on the MEGA STICK, delete files but cannot READ from MEGA STICK. It freezes while display "reading". I have tried on lots of PCs. Only my MSI motherboard do not work properly. The same problem with my 2 MEGA STICK. And i had tried Windows XP and Linux. Same problem. Others USB devices works fine. Even card readers...
==PS2==
My optical wireless mouse do not works properly. When i turns on the computer, it works ok. If i restart, do not work. Restart again, works. And go on... Only this mouse. Others MB works fine.
==Sound Output==
And also with my sound output. The eletrical one (coaxial).
It do not work with my 5.1 home system. It works fine with my old SB Live. It gets worse when i use my tv output from my Radeon 9100. It only works SOMETIMES when the tv output is not plugged in.
Thanks to all that could help me.Mega stick.
have you updated the firmware ?
No. It Freezes before being able to update. Also the update do not tell about solving this problem
"Firmware version: 2.05
Update items
1. Improve delete MP3 and voice files function.
2. Fix device will restart while forward/backward Voice file."
you do know that windows xp does not come with usb2 drivers.
sp1 does and you have to install them yourself.
go to device manager and delete all usb entries and reboot and windows will install the usb2 drivers next time you boot.
if you get a slipstreamed version of xp you dont need to do this as it installed usb2 drivers rightaway.
slipstream means a xp disc with sp1 on it.
My XP cd is already SP1. Also tried on BIOS to use only USB 1.1V
PS2.
tried to use the other ps2 contact ?
No. Could i use the keyboard PS2 to plug the mouse?
SOUND.
this is not my area but it could be a good idea to post what the equipment is.
have you tried the latest drivers from http://www.nvidia.com ?[/quote]
Its a brazilian brend. You wont know. CCE. Its works fine with DVDs, my old SB Live! and others. Only with my K7N2 do not work properly. Its an AC3 decoder. The problem gets worse when i use the Radeon 9100 tv out.
Look like the problem on this thread.
https://forum-en.msi.com/index.php?threadid=29572&sid=&hilightuser=26427
This is my old thread. Never solved. :-(
https://forum-en.msi.com/index.php?sid=&postid=319195#post319195
When i updated the BIOS, it got even worse. Not even with the tv output unplugged it never worked anymore...
Its very disapointed to buy an expensive MB and realized that it do not work properly...
Thanks yo your help. -
Sound problems (and iTunes affected too??)
I am getting VERY frustrated with my computer. Since purchasing it in September 2004, I have had no end of difficulty. Programs are unstable, crashing all the time. This was a problem with Panther. A few months ago, I took the computer into my dealer, and they installed Tiger on it for me. That solved the problem in the short term.
Lately, however, the whole system (10.4.4) has been crashing regularly: the black box with the script "hold down your power button to restart" or similar comes up and I have to force a restart. This seems to have come up since I last ran update and installed what came up, including iTunes 6.0.2. I also have been watching more DVDs on the computer than usual.
So now I'm having a problem with sound. When I press the F3 key for mute, all I get on the screen is a symbol saying the sound is up all the way. No mute symbol. But no audio either. When I press F4 or F5, no response at all. When I open the System Preferences, and the sound menu there, under "sound effects" everything is greyed out, under "output" there is no output device, under "input" there is no input device. I have tried plugging and unplugging external speakers and earphones.
I listen to iTunes a lot, so no audio is a problem. Further, I'm having a problem with iTunes. It was fairly unstable. Now it will load and stay open, but will not play files. It looks like it's going to (as in it gives the file's information at the top of the screen, and the "pause" key is made available and can be pressed though this does not effect the file which is not actually playing in the first place).
I have run Verify Disk and disk permissions. I have downloaded iTunes 6.0.2 again. I do not wish to do a complete system reinstall yet again. I'd be grateful for any suggestions.
Having used Mac/Apple for 20 years, I have often bragged about problem-free computing to my PC friends. Not this time, though, not with this machine. I've been very dissatisfied with it.
Thanks for any advice you can provide,
AA
1.33 GHz PowerPC G4 Powerbook, 256 MB DDR SDRAM Mac OS X (10.4.4) about 8 GB free space available
1.33 GHz PowerPC G4 Powerbook, 256 MB DDR SDRAM Mac OS X (10.4.4) about 8 GB free space availableThank you for the suggestions, but feeling this problem was beyond my abilities, and not having time to fool around with it more than I already had done, I took the computer to the Apple Store in Toronto, where an Apple Genius did some stuff and fixed the problem, restoring sound and iTunes function. I'm afraid I don't even have insight into what the origin of the problem was to offer others who're having a similar difficulty.
Anyway, all the best.
Later,
AA -
No sound output and red LED in the headphone socket
Suddenly there is no sound output from the built in speakers of my Mac Pro 17 in. Sound is only heard through headphones and there is a red LED in the headphone socket.
Here's a tip: using the headset that came with my iphone (the one that has 3 bars on the mini jack instead of the usual two) seems to trigger this issue! I'll try to never ever use that headset again for my Macbook! This has happened before and always when I use the iPhone headset, but unfortunately sometimes I forget. Thank you for your sharing.
Ciao! -
Creative sound cards and iTunes static
Okay, after having looked through the messages here it looks like everyone who has said they are having a problem with the static/audio distortion (unless the volume slider is set to 100%) are using Creative sound cards.
It looks like a number of us are even using the latest drivers and that doesn't seem to help.
Just to get an idea -- is anyone having this problem and NOT running a Creative sound card?I have an Audigy 2 ZS Notebook, and it was doing the static/distortion thing after I upgraded. What I did to fix it was to set QuickTime to output sound as 16-bit instead of 24-bit. It's really funny because the soundcard is set to 24-bit mode...
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Mac Mini sound output and superdrive stop working randomly
Every once in a while the sound stops working and when I check the sound preferences it says no output devices are connected, even when I've got stuff plugged in. Doesn't recognize the built in speaker either. This has been happening for a while, but the most recent time I had tried to read a DVD and it wouldn't show up, and wouldn't come out of the drive when I hit the eject key. System Profiler wasn't recognizing the drive either. I fixed all this by shutting down and disconnecting all the cords from the back, as has worked for the sound problems before, but this doesn't seem to fix it permanantly. The sound problems seem to have started when I installed a security update a week or 2 ago, not sure about the superdrive problems. Anybody got any ideas?
I am having this same problem. It just started this morning (August 19th). No sound was coming out and the headphone jack in the back was lit up red. When I plugged the headphones in, sound came out of there. I unplugged them and sound came out of the computer as usual...but only for a minute or so, then the same problem. Nothing works in changing preferences either. Has anyone had any luck with this problem?
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No sound output and preferences won't open
Hi all,
I am using (or trying to use) GarageBand 3 on my MacMini and I am having problems. I have a movie project I am trying to work on from iMove and I use the share function to move it over to garageband so I can edit the audio track and while in GB I can't hear any audio output from the computer. I see the level indicators lighting up like there is sound but I hear nothing which makes garageband useless as an audio editor. Also I can't seem to get it to open the preferences windows. I hit the command and nothing happens. I've erased the preferences files in my library found but that hasn't helped. Any ideas?Ditto to the above. I too am having the same symptoms of no audio within GB3 only after upgrading but levels light up perfectly plus I am unable to to address GB prefs without first rebooting. What's up with this? All other iLife '06 apps run fine on my G4 Digital Audio. This was after a fresh install of iLife '06 by the way running X.4.5.
I tried looking up the answers on the link that samccormack kindly provided above but nothing happens. I simply get an error message. Might you be able to let us know on this thread what the link was about or how to address the no audio and vanishing preferences that refuse to open up within GB3?
TIA -
I can see my Airplay device in iTunes, but I cannot see it in Sound Output list. How to fix it?
I have Bang&Olufsen Beoplay A9 and using it with my mac air OS X 10.7.5
my problem is I can see my Airplay device in iTunes, but I cannot see it when I go to System Preferences > Sound > Output and because of that when I play a song from youtube, sound comes from my laptop. How can I fix it? thanks in advanceHello there sjbrosjbro,
It sounds like you are not able to print to your printer because it keeps timing out when you try. I would use the troubleshooting steps from the following article to help you get that printer going again. It may be something as simple as re adding the printer if you've already restarted both the printer and the computer already:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Take care,
Sterling -
Loss of sound via external devices and odd issues when switching inputs.
When I plug in my headphones via the headphone jack, or my Logitech USB headset thru the USB port (either one), I get no sound coming out. Going to sysprefs>sound>output and selecting the approporiate device results in no volume control on keyboard and spinning beachball for several seconds. Unplugging device results in sound repeatedly going "pop, pop, pop" at whatever volume the internal speakers were last set at.
Something is skewed in the audio components but I am not sure what it is and am not sure how to proceed.Remove that in safe mode using >>Driver Fusion<< and install latest MSI driver: http://www.msi.com/product/vga/N660Ti-PE-2GD5.html#/?div=Driver&os=All
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Vist Basic & XFI, random loss of sound and World of Warcraft Hardware enabling iss
Hello.. First off want to say that prior to reinstalling Vista last week, I had no had any issues with my XFI and Vista.. Since the re-install, while running World of Warcraft and Ventrillo, I get random loss of sound. And by that, specifically I mean, the sound shuts off, and I get a constant loud hiss noise that does not stop until a reboot is performed. If I just run WoW and no Ventrillo, I dont get the random problem and the sound runs fine. It is however a highly annoying issue that requires too many reboots in evening. Getting to the point of just trying the onboard sound, which I'd certainly rather not do.
Additionally there is an option in WoW that allows for Hardware enabling, which is supposed to improve performance. When I check this box and restart the game, the box is still not checked. Not sure if this is a CL problem, but something is wrong for sure! I'm using the latest drivers that are on creativelabs.com for my Vista 32 bit system. And again, didnt have these issues prior to the fresh re-install of Vista. Before that I had stepped up the drivers all the way from Vista. Thanks for any feedback on this.Not sure why your sound is cutting out... but as for WoW, it needs ALchemy installed to run with hardware audio enabled under Vista. I dont believe its in the list of titles included with ALchemy just yet, but adding it manually with the default options works just fine. Without doing this I believe the new sound core used in WoW will automatically detect that it cannot do hardware audio and simply uncheck the box whenever you try, where-as before it would work but still give you Software rendered sound (only instead of WoWs audio engine doing it, it was Vistas - not exactly an improvement). Incidentally, this not only improves performance but vastly improves the sound quality - especially when excessive numbers of sounds are being played. (eg Mass AoE effects on larger numbers of mobs, such as two Warlocks Hellfiring along with a Hurricane and Consecration while pulling the Ballroom - 9 mobs per group - near Moroes in Karazhan) Its possible doing this may also correct your cut-out issue, but its possible it wont. Ive been running WoW alongside Vent for months now under Vista w/ALchemy and an X-Fi and never had such a problem, but then I do also run Vent off the onboard audio so I can use a small earpiece and have voices clearly audible through game sound.
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HP ENVY 17 microphone and sound output problems
Hey i have a HP ENVY 17, and i have been having some problems with the microphone, sound outputs and the sound in general. The microphone output haven't been working ever since i got the notebook in November. at first i thought it was problems with the settings, either on the computer or on Skype, which i used for communication. I tried with other Voice Chat programs such as Mumble, Ventrilo and TeamSpeak - neither worked. I got a friend over who knows a little bit about computers, and the only thing he could think of was that the microphone output was non working. I am using Steelseries 7H headset. Now i have to use the integrated microphone which often gives background or typing noise.
Lately i am only hearing sound on the right ear, i have checked my headphones with an iPod, so i know there is nothing wrong with them.
The third problem occurs when i turn the volume over 20% on the computer. It starts to make a background noise, almost like a waterfall, both with headset and without.
Another little problem i have is nothing to do with sound, but since I'm posting this already, i thought i could atleast ask. When i play games the top left side of the computer, right over the fan can get hot while the fan is working on hardmode. If i play really graphic-focused games, like Crysis 2, it gets super hot(i burn my hand if i hold it over the fan). Is this just because it's a laptop and the games demands too much? Or is it dust in the fan or something? And what can i do about it? That last question counts for all the problems
Thank you on beforehand
- KirrodI still need help, if there are anyone here who thinks they have any kind of solution to my problem. Like; how do i get it repaired? Send it to HP? How long will it take?
Im sorry if my english is not so good, it's my second language. It might be called microphone input, and not output. The place you put in the microphone cable.
Please help! -
Safari and itunes quit unexpectedly before they boot on osx 10.9.4
itunes and safari quite unexpectedly before boot up. I completed a advanced hardware test with the boot cd that came with the mac and found no problems, also repaired all my permissions and still having a problem
Everything was working fine previously
On the app store app, when launches nothing loads
all other software on my computer works, mail, word, chrome etc
this is an issue on my imac below
imac
osx 10.9,4
2.8 ghz intel core 2 duo
4gb 800Mhz DDR2 RAM
please see below the crash report from safari
rocess: Safari [3550]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.5 (9537.77.4)
Build Info: WebBrowser-7537077004000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [189]
Responsible: Safari [3550]
User ID: 502
Date/Time: 2014-07-14 15:39:52.067 +0100
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 22BD5992-546E-1BAC-24ED-ECF92470FAEE
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000fffffef8
VM Regions Near 0xfffffef8:
-->
__TEXT 00000001023ca000-00000001023cb000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00007fff8a638d89 ***::StringBuilder::characters() const + 9
1 com.apple.WebCore 0x00007fff8a7f5358 WebCore::XPath::FunId::evaluate() const + 696
Thread 1:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib 0x00007fff84371392 fsync + 10
1 libsqlite3.dylib 0x00007fff85f11868 unixSync + 56
2 libsqlite3.dylib 0x00007fff85f66064 pagerWalFrames + 1844
3 libsqlite3.dylib 0x00007fff85f11379 sqlite3PagerCommitPhaseOne + 793
4 libsqlite3.dylib 0x00007fff85f0137e sqlite3BtreeCommitPhaseOne + 814
5 libsqlite3.dylib 0x00007fff85eca4b2 sqlite3VdbeHalt + 2690
6 libsqlite3.dylib 0x00007fff85efa897 sqlite3VdbeExec + 70727
7 libsqlite3.dylib 0x00007fff85ee840a sqlite3_step + 666
8 libsqlite3.dylib 0x00007fff85eabf38 sqlite3_exec + 440
9 com.apple.CFNetwork 0x00007fff870dcefd __CFURLCache::PostDatabaseOpenPragmaExecute_NoLock() + 35
10 com.apple.CFNetwork 0x00007fff870dcd09 __CFURLCache::OpenDatabase() + 367
11 com.apple.CFNetwork 0x00007fff870dcb3f __CFURLCache::ProcessCacheTasks0(bool) + 1373
12 com.apple.CFNetwork 0x00007fff870dc481 __CFURLCache::ProcessCacheTasks(bool) + 53
13 com.apple.CFNetwork 0x00007fff870dbf56 __CFURLCache::_CFURLCacheTimerCallback0() + 286
14 com.apple.CFNetwork 0x00007fff870dbdd7 __CFURLCache::_CFURLCacheTimerCallback(void*) + 43
15 com.apple.CFNetwork 0x00007fff870dbcff ___ZN12__CFURLCache29SignalWorkerTaskToPerformWorkEv_block_invoke + 18
16 libdispatch.dylib 0x00007fff8bc271bb _dispatch_call_block_and_release + 12
17 libdispatch.dylib 0x00007fff8bc2428d _dispatch_client_callout + 8
18 libdispatch.dylib 0x00007fff8bc26673 _dispatch_queue_drain + 451
19 libdispatch.dylib 0x00007fff8bc279c1 _dispatch_queue_invoke + 110
20 libdispatch.dylib 0x00007fff8bc25f87 _dispatch_root_queue_drain + 75
21 libdispatch.dylib 0x00007fff8bc27177 _dispatch_worker_thread2 + 40
22 libsystem_pthread.dylib 0x00007fff8db62ef8 _pthread_wqthread + 314
23 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff84371662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8bc26421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8bc26136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 4:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 liblaunch.dylib 0x00007fff8635485a 0x7fff86351000 + 14426
3 liblaunch.dylib 0x00007fff86351edc bootstrap_look_up3 + 60
4 libxpc.dylib 0x00007fff81f28c8d _xpc_domain_extension_request + 158
5 libdispatch.dylib 0x00007fff8bc2428d _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff8bc26082 _dispatch_root_queue_drain + 326
7 libdispatch.dylib 0x00007fff8bc27177 _dispatch_worker_thread2 + 40
8 libsystem_pthread.dylib 0x00007fff8db62ef8 _pthread_wqthread + 314
9 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff84371962 pread + 10
1 libsqlite3.dylib 0x00007fff85eaa1d4 unixRead + 100
2 libsqlite3.dylib 0x00007fff85ed05ee readDbPage + 478
3 libsqlite3.dylib 0x00007fff85ecf18d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x00007fff85f7be72 checkList + 146
5 libsqlite3.dylib 0x00007fff85f7c69b checkTreePage + 1051
6 libsqlite3.dylib 0x00007fff85f7c7ca checkTreePage + 1354
7 libsqlite3.dylib 0x00007fff85ef7d53 sqlite3VdbeExec + 59651
8 libsqlite3.dylib 0x00007fff85ee840a sqlite3_step + 666
9 com.apple.WebCore 0x00007fff89afd109 WebCore::SQLiteStatement::step() + 73
10 com.apple.WebCore 0x00007fff8a246a9e WebCore::IconDatabase::checkIntegrity() + 110
11 com.apple.WebCore 0x00007fff89afc9f1 WebCore::IconDatabase::performOpenInitialization() + 65
12 com.apple.WebCore 0x00007fff89afc303 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
13 com.apple.JavaScriptCore 0x00007fff88899f5f ***::wtfThreadEntryPoint(void*) + 15
14 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
15 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
16 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff84370e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8db62f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8db65fb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 com.apple.QuartzCore 0x00007fff84fe0377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x00007fff84fe02ad thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8436ca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8436bd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8353bf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8353b539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8353ae75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8aaf3967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8aaf376b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff8db61899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8db6172a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8db65fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x00000000fffffef8 rcx: 0x00000001025e1880 rdx: 0x0000000000000000
rdi: 0x00000000fffffef8 rsi: 0x0000000000000000 rbp: 0x00007fff5d835148 rsp: 0x00007fff5d835138
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000010 r11: 0x00000001025e1880
r12: 0x0000000002591a00 r13: 0x0000608000134000 r14: 0x00000000025a5c18 r15: 0x0000000002591a00
rip: 0x00007fff8a638d89 rfl: 0x0000000000010206 cr2: 0x00000000fffffef8
Logical CPU: 1
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1023ca000 - 0x1023caffd com.apple.Safari (7.0.5 - 9537.77.4) <1798D677-1B85-3638-AB90-E5AD749F86E7> /Applications/Safari.app/Contents/MacOS/Safari
0x7fff65a70000 - 0x7fff65aa3817 dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
0x7fff81e55000 - 0x7fff81eb4fff com.apple.framework.CoreWLAN (4.3.3 - 433.48) <1F17FA12-6E84-309D-9808-C536D445FA6E> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff81f19000 - 0x7fff81f1cff7 libdyld.dylib (239.4) <7C9EC3B7-DDE3-33FF-953F-4067C743951D> /usr/lib/system/libdyld.dylib
0x7fff81f1d000 - 0x7fff81f41fff libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
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0x7fff88ed4000 - 0x7fff88f96ff5 com.apple.CoreText (367.20 - 367.20) <B80D086D-93A9-3C35-860E-9C3FDD027F3B> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff88f97000 - 0x7fff8900efff com.apple.CoreServices.OSServices (600.4 - 600.4) <C63562F5-6DF5-3EE9-8897-FF61A44C8251> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8900f000 - 0x7fff8902dff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff8902e000 - 0x7fff8994e32b com.apple.CoreGraphics (1.600.0 - 599.25.10.1) <EC14B831-96BB-3A50-A451-E36BDC8F59FB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff8994f000 - 0x7fff899b5fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fff899c5000 - 0x7fff899cdff3 libCGCMS.A.dylib (599.25.10.1) <9A4FAAD7-1C16-33F8-A615-1DCAB0546E31> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff899ce000 - 0x7fff89a27fff libTIFF.dylib (1043) <D7CAE68F-6087-3B40-9CB8-EC6DB47BF877> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff89a2f000 - 0x7fff89a3cff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x7fff89af7000 - 0x7fff8a94affb com.apple.WebCore (9537 - 9537.77.4) <9C4E816A-0DAC-31B2-85C3-910164F3E741> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff8a94b000 - 0x7fff8a955ff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff8a956000 - 0x7fff8aa8cffd com.apple.WebKit (9537 - 9537.77.4) <A0291E16-4ED9-30E8-B9A2-DB836778EE9E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8aa8d000 - 0x7fff8ad8bfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8ad8c000 - 0x7fff8ad95ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8ade1000 - 0x7fff8ae26ff6 com.apple.HIServices (1.23 - 468) <5970AF5C-F5BD-3B6A-97C9-95B2CA98D71D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8af42000 - 0x7fff8af90fff libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
0x7fff8af91000 - 0x7fff8af91fff com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8b44f000 - 0x7fff8b451fff com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
0x7fff8b452000 - 0x7fff8b453ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8b45e000 - 0x7fff8b476ff7 com.apple.GenerationalStorage (2.0 - 160.3) <64749B08-0212-3AC8-9B49-73D662B09304> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff8b477000 - 0x7fff8b4c9fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff8b4ca000 - 0x7fff8b4e1ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <EBC0A1F2-9054-3D39-99AE-A3F655E55D6A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff8b4e2000 - 0x7fff8b4fbff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8b4fd000 - 0x7fff8b52bff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x7fff8b667000 - 0x7fff8b698ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x7fff8b699000 - 0x7fff8b857fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff8b858000 - 0x7fff8bb2cfc7 com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff8bb2d000 - 0x7fff8bb6efff com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8bb96000 - 0x7fff8bb97ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8bb98000 - 0x7fff8bb9aff7 com.apple.securityhi (9.0 - 55005) <18C42525-688C-3D47-B9C9-1E0F8F58FA64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8bba1000 - 0x7fff8bc04ffb com.apple.SystemConfiguration (1.13.1 - 1.13.1) <2C8E1A73-5AD6-3A7D-8ED8-D6755555A993> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff8bc23000 - 0x7fff8bc3dfff libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
0x7fff8c5f7000 - 0x7fff8c5f7fff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8c617000 - 0x7fff8c9f8ffe libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8ca08000 - 0x7fff8caccff7 com.apple.backup.framework (1.5.4 - 1.5.4) <195DA868-47A5-37E6-8CF0-9BCF11846899> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fff8cacd000 - 0x7fff8cc21ff3 com.apple.audio.toolbox.AudioToolbox (1.10 - 1.10) <69B273E8-5A8E-3FC7-B807-C16B657662FE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8cc29000 - 0x7fff8cc6bff7 libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
0x7fff8cc92000 - 0x7fff8cc93fff libquit.dylib (161.2) <7B9C07B6-8993-32C8-89C2-23D2E7FA85BA> /usr/lib/libquit.dylib
0x7fff8ccc3000 - 0x7fff8d0f6ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff8d10f000 - 0x7fff8d162fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x7fff8d163000 - 0x7fff8d354ff3 com.apple.WebKit2 (9537 - 9537.77.4) <5090816E-BD02-350C-B4CE-613A246532F5> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x7fff8d406000 - 0x7fff8d407fff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8d56f000 - 0x7fff8d656ff7 libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
0x7fff8d66a000 - 0x7fff8d69afff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff8d9cd000 - 0x7fff8d9d2ff7 libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
0x7fff8da60000 - 0x7fff8da67ffb libcopyfile.dylib (103.92.1) <CF29DFF6-0589-3590-834C-82E2316612E8> /usr/lib/system/libcopyfile.dylib
0x7fff8da68000 - 0x7fff8da8dff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8dabb000 - 0x7fff8dac5ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff8dac6000 - 0x7fff8dae2fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff8db06000 - 0x7fff8db07fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff8db60000 - 0x7fff8db67ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
0x7fff8db68000 - 0x7fff8db68fff com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8db92000 - 0x7fff8db93ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff8db94000 - 0x7fff8dba5ff7 libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
0x7fff8dc27000 - 0x7fff8dc27ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8dca5000 - 0x7fff8dcc2ff7 com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8dcc3000 - 0x7fff8e1c9ffb com.apple.Safari.framework (9537 - 9537.77.4) <4DA7F240-5451-3C23-9ADA-CFE34FB51FDB> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x7fff8e211000 - 0x7fff8e213ff3 libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
0x7fff8e214000 - 0x7fff8e218ff7 libsystem_stats.dylib (93.90.3) <4E51D5B0-92A0-3D0D-B90E-495A1ED3E391> /usr/lib/system/libsystem_stats.dylib
0x7fff8e320000 - 0x7fff8e385ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8eab0000 - 0x7fff8ead4ff7 libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8ead5000 - 0x7fff8ead7ff7 libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
0x7fff8ead8000 - 0x7fff8eb1ffff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff8eb20000 - 0x7fff8edcaff5 com.apple.HIToolbox (2.1.1 - 698) <A388E773-AE7B-3FD1-8662-A98E6E24EA16> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8edcb000 - 0x7fff8ee09ff7 libGLImage.dylib (9.6.1) <5E02B38C-9F36-39BE-8746-724F0D8BBFC0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff8ee0f000 - 0x7fff8ee60ff7 com.apple.audio.CoreAudio (4.2.1 - 4.2.1) <BE13E840-FB45-3BC2-BCF5-031629754FD5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8ee76000 - 0x7fff8f023f27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8f5d7000 - 0x7fff8f5dcfff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8f5dd000 - 0x7fff8f5ddff7 libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
0x7fff8f5de000 - 0x7fff8f616ff7 com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8f617000 - 0x7fff8f628ff7 libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
0x7fff8f629000 - 0x7fff8f639fff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff8f6f3000 - 0x7fff8f6f3ffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8f72a000 - 0x7fff8f72bff7 libSystem.B.dylib (1197.1.1) <E303F2F8-A8CF-3DF3-84B3-F2D0EE41CCF6> /usr/lib/libSystem.B.dylib
0x7fff8f72c000 - 0x7fff8f732ff7 libsystem_platform.dylib (24.90.1) <3C3D3DA8-32B9-3243-98EC-D89B9A1670B3> /usr/lib/system/libsystem_platform.dylib
0x7fff8f816000 - 0x7fff8f823ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff8f827000 - 0x7fff8f8a8fff com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8f8a9000 - 0x7fff8fb06ffa com.apple.RawCamera.bundle (5.05 - 743) <362EA30F-3B5A-35C4-9455-339B0FDC89C6> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 3339
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.7M resident=88.7M(48%) swapped_out_or_unallocated=97.0M(52%)
Writable regions: Total=1.0G written=3604K(0%) resident=4380K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 140K
Foundation 4K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
Kernel Alloc Once 8K
MALLOC 28.4M
MALLOC (admin) 32K
SQLite page cache 896K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 364K
WebKit Malloc 1232K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 66.2M
__TEXT 119.5M
__UNICODE 544K
mapped file 34.0M
shared memory 4K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 344.5M
Unable to gather system configuration information.Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D53362020
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0xAD00000000000000, 0x48594D503132355336344350382D53362020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: ST3500630AS Q, 500.11 GB
Parallel ATA Device: PIONEER DVD-RW DVR-K06A
USB Device: Built-in iSight
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
Thunderbolt Bus:Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
Since trying to update yesterday, my computer won't download any updates and itunes 11.1 says "Internal Error" and gives me the following info when I click on a song or podcast:
Exception Name: NSInvalidArgumentException
Description: -[_NSConcreteUserNotification activationType]: unrecognized selector sent to instance 0x25a06b0
User Info: (null)
0 CoreFoundation 0x922216fb __raiseError + 219
1 libobjc.A.dylib 0x920108db objc_exception_throw + 230
2 CoreFoundation 0x9222563d -[NSObject(NSObject) doesNotRecognizeSelector:] + 253
3 CoreFoundation 0x9216af77 ___forwarding___ + 487
4 CoreFoundation 0x9216ad22 _CF_forwarding_prep_0 + 50
5 iTunes 0x00df38e2 iTunes + 14624994
6 iTunes 0x00df36ae iTunes + 14624430
7 libobjc.A.dylib 0x9201c6c5 -[NSObject performSelector:withObject:withObject:] + 77
8 Foundation 0x93c12d85 -[_NSConcreteUserNotificationCenter _sendDelegateMessage:sendToAppDelegate:withNotificationFromMessage:] + 335
9 Foundation 0x93c12eaf -[_NSConcreteUserNotificationCenter _notificationPresentedMessage:] + 58
10 Foundation 0x93c137c2 __block_global_1 + 156
11 libdispatch.dylib 0x9371b2cf _dispatch_call_block_and_release + 15
12 libdispatch.dylib 0x9371ea80 _dispatch_client_callout + 46
13 libdispatch.dylib 0x9371c8e8 _dispatch_main_queue_callback_4CF + 223
14 CoreFoundation 0x9211b255 __CFRunLoopRun + 1829
15 CoreFoundation 0x9211a7c4 CFRunLoopRunSpecific + 308
16 CoreFoundation 0x9211a67b CFRunLoopRunInMode + 123
17 HIToolbox 0x90b6fc76 RunCurrentEventLoopInMode + 242
18 HIToolbox 0x90b76eb9 ReceiveNextEventCommon + 374
19 HIToolbox 0x90b76d34 BlockUntilNextEventMatchingListInMode + 88
20 AppKit 0x97621923 _DPSNextEvent + 709
21 AppKit 0x97621167 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
22 AppKit 0x9761d78c -[NSApplication run] + 855
23 iTunes 0x0017a898 iTunes + 1546392
24 iTunes 0x0017a709 iTunes + 1545993
25 ??? 0x00000002 0x0 + 2Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Sound output + headphones + internal speakers
When having headphones plugged in, how do I change the sound output of iTunes to the internal speakers?
I have external logitech 2.1 speakers and skullcandy headset connected to my imac at once using a splitter this one
http://store.apple.com/us/product/HB415ZM/A/belkin-rockstar-multi-headphone-spli tter-aux-cable
the logitech 2.1 gives a much better basst hen the internal speakers anyway -
Unable to load web pages and iTunes store
Since upgrading to Yosemite 10.10.2, I am unable to surf the web or even access my iTunes Store. Is anyone else facing this issue?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.
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