Lost my photosmart 6520 by manually changing server address

Hi
My printer is wirelessly connected and prints fine by AirPrint and when I send it jobs by email but after successfully scanning to email several times it suddenly wouldn't connect to the Internet, giving an error message. Tried turning it off and on several times. Looked up help on forum and followed advice to manually change DNS server to 8.8.8.8 and alternate server to 8.8.4.4. This resulted in my losing access to my printer via its IP address on my browser so I can't undo my actions and my printer still gives error message when I ask it to scan to email. All other functions work.
Please help. Thank you
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Hey @Kybosh,
Welcome to the HP Support Forum.
I understand you're having connectivity issues with your HP Photosmart 6520 e-All-in-One Printer. I would like to assist you with this.
I'm surprised that a manual DNS has interfered with your setup - I typically find it does the opposite and strengthens connectivity. At any rate, don't despair! I have some suggestions that may restore your printer's functionality.
I recommend a fresh start by restoring your printer's factory defaults to rule out any lingering setup issues. Here's how:
From your printer's front panel, touch the wrench icon
Touch Tools
Touch Restore Factory Defaults*
*Note that this will reset your wireless and webservices settings. If you have a custom ePrint address it will be erased permanently. Click here for more information on setting a custom ePrint address.
With your defaults restored, continue on as directed:
Touch the wireless icon ()
Run the wireless setup wizard and reconnect to your network (SSID)
Enter the wireless password if prompted
Once you've established wireless connectivity, re-enable your webservices/ePrint feature (essential for using scan to email)
Touch the webservices icon ()
Enable webservices and touch OK to allow your printer to update itself automatically
Once completed it will print an info page. If you're looking to complete an ePrint setup it will come in handy later - click here for more information.
Now, if all went well you may rebuild your scan to email setup:
Touch the Scan icon
Touch Scan to Email
Input your personal email address
Retrieve the PIN from your email inbox
Input the PIN in your printer as prompted to complete the setup
Did the above-noted steps restore the functionality you were missing?
Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below.
Thank you for posting in the HP Support Forum and have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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HP Photosmart 6520 - want to delete email address in Scanner Memory- but have no P I N #

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Thank you very much. PS I worked for HP as a temp a long time ago reprogramming ROM chips! Hi TECH in Palo Alto!
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Hi IAMITatHome,
Welcome to the HP Forums, I hope you enjoy your experience!
I see by your post that you need to reset the printer in order to change the email address.
I will be happy to help you.
I will send you a PM (Private Message), but before we begin, please review the HP Privacy Statement. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.
There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers. The reset itself will sometimes fix problems, so the reset is not the issue.
Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access. These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results. One wrong button push and you no could no longer have a printer, but instead a pricey paper weight. To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
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Hi Jack6520,
Welcome to the HP Support Forums. I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
First off, thank you for the very detailed information, I really appreciate it.
To better assist you, would you please provide some additional information:
When you set the manual DNS servers, did you also set a manual IP address for the printer?
Have you changed routers or internet service providers recently? Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
Have you recently installed any new anti-virus/malware software? If so it may have blocked the ports the printer uses to communicate. I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”.
Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services. If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
What version of Mac OS X are you using? whatsmyos.com
Are there any cables other than the power cable connected to the printer?
Thank you.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP PhotoSmart 6520, Printer offline, Wireless printing from Windows 8.1 and others

My parents own an HP PhotoSmart 6520. They have 3 or 4 computers. 1 Is connected to this printer via USB cable. 3 Are "connected" over wireless. The printer has the latest firmware updates according to checks from the printer front display.
Problem is this:
1) When first starting the printer, and the printer gets on the wifi network, all wifi-available devices can print to it over wifi. We are also able to browse to the printer config web pages to see status, and change configs as needed.
2) After about 5 minutes of printer inactivity, all wireless clients can't print to the printer to print, and can't connect to the printer's web page. (The printer appears to be offline to each OS that uses WiFi to get Internet access.
3) If we visit the printer control screen, physically attached to the pinter, find the network configuration, and choose to "turn off" wifi at the printer, then after off, "turn on" wifi and see an IP address get assigned, then all WiFi machines can print to the printer over WiFi. However, after 5 minutes, again, the printer is offline. No matter what or how much each WiFi-based machine sends to their printer queue/spool, the printer remains offline.
4) If the USB-connected machine prints to the printer over USB, the printer once again becomes available over the wireless network.
The work-around is terrible. (Cycle WiFi access every time they need to print from Wireless devices.)
Things we have tried:
1) This is running the latest firmware according to the WebService section request to check for upgrades. They are on the latest according to the results. (no help)
2) DHCP was the initial config for network settings. I moved to a DHCP server configuration with static IP served by printer MAC address. (No help)
3) I switched to totally static IP address, thinking it might be a DHCP lease-time/renewal issue, or custom vendor string issues or bug. (no help)
4) Enabled/Disabled IPv6 even though they are on a NAT-ed network with only IPv4 support. (no help)
5) Visited printer config with web broswer, and change energy saver setting from "5 minutes" to "15 minutes" because the ~5 minute window seemed like an approximate time limit. (No help)
6) Enable/Disable other settings through the web and restart the printer. (No help.)
7) Suggestions listed here: http://support.hp.com/us-en/product/HP-Photosmart-6520-e-All-in-One-Printer-series/5169038/model/516... (No help)
In testing this, with static IP or not, from other machines, when we can print over WiFi to the printer, the IPv4 address is ping-able from peers on the network. After ~5 minutes pass, and the pinter goes "offline" there are no ping replies to the static or other IP address assigned to this printer. By all accounts, when the printer is "offline" it really is no longer on the WiFi network. Meanwhile, oter devices can ping each other. (All computers, smartphones, tablets, etc can all respond to ping.)
None of the other devices suffer from dropped access to the WiFi and Internet.
Suggestions?
I do not have access to this right now, but I can walk my parents through whatever steps are needed to resolve this.
Thanks!
P.S. Other things tried:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/If-your-printer-drops-off-your-network/...
1) When online, generating report, reports online
2) When offline, report reports that it is still associated with access point
3) Printer is about 2 feet away from the access point it is communicating with and has max-bars showing signal strength.
4) Channel allocation for WiFi was selected based on least used channel, and works very well for all other devices on this channel.
5) There is only one accesspoint with the name it associates with.
6) The only options for power-saving "auto-off" we see via web pages from printer are: 5 minutes, 10 minutes, and 15 minutes, and changing to 15 minutes does not allow the printer to remain online for 14 minutes -- it still goes offline to the network after ~5 minutes -- even agfter changing this settings and power cycling the printer.
7) No wireless extender is being used.
8) We tried static IP, Dynamic IP, and statically assigned DHCP served IP.
Once printer is "offline" when visiting printer to tell printer to disable WiFi access, then re-enable it, all machines with items in their printer queue/spool *immediately* de-queue/de-spool their printer jobs to the printer.
This is the closest description: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Photosmart-6520-goes-off-line/td-p/324... Where is that patch?

Hi @TheSynAck,
I see you are using a Hot Spot, I believe we have found the reason for the connectivity issues. There may be a setting that needs to manually configured for the Hotspot to 'allow' your printer access. Also, hotspots may have limitations and restrictions that may cause connectivity issues.
Take a look here: Setting up the Printer as a HotSpot, it shows a Laserjet but the same steps apply.
Keep in mind that Hotspot connections are 'best effort' connections due to the issues of inconsistencies within the connection. They are not routers. Therefore, you may experience issues in the future when using the Hotspot for your connection. Usually a powercycle or hard reset of the HotSpot will resolve such issues.
I would not recommend getting another Hot Spot as the connection is not guaranteed, you could however try a Wireless Router if you are looking to upgrade anyways.
With the PS 6520 you also have the ability to print using the HP Wireless Direct printing option. Please click on the link below to get started:
HP Wireless Printers - Printing with HP Wireless Direct
I hope this gives you a better understanding of the intermittent connection issues.
Thanks again,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Unable to Communicate with Printer - Photosmart 6520

A few days ago this issue popped up out of no where. I've been using the printer for a few months now with out an issue, but all of a sudden all of our computers can no longer print. When ever I try an error pops up that the computer cannot communicate with the printer, and to try to update the IP address with the IP address tool.
So far what I've tried without any success:
- Restarting the printer.
- Restarting the router.
- Restarting the computers.
- Reconnecting the printer to the network (Rerunning the network setup.).
- Changing the IP address manually.
- Disabled the router firewall and computer firewall.
- Changed the wireless security on my router to WPA2 from WEP (Needed to do this anyway.).
- Uninstalling, then reinstalling drivers and software.
- HP Print and Scan Doctor (Sorry, left this one off. Doesn't detect any devices.)
The Photosmart 6520 says it is connected to the network and the printed wireless test page says the same thing, but none of the computer can print to it, or detect it.
So far I'm stuck there, as I can't locate the printer to finish reinstalling the drivers.
Having this issue on multiple devices.
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Looks like you have done a lot of what needs to be done. Nice work!
Just want to clarify a few things.
Can you connect the printer to the router using a network cable?
Does the printer work fine if connected directly to the router via netowork cable?
If that works fine, please note the IP address and disconnect network cable.
Wireless:
From the 6520 , configure wireless connection
What is the printer's IP address when you have it assigned automatically and not manually?
If both IP addresses assigned are from same subnet (ex:192.168.x.x)
-can you ping the printer through the command prompt (in accessories) from a PC on the same network?
'Ping (address) xxx.xxx.x.x'
You should get back 3 lines showing the mil sec response if successful.
Sorry if I am asking you to do something you have already done.
I work for HP

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I am not tech savy and dont recall registering my product. Does this need to be done in order to set up an efax account?

Hi Ricky6,
Welcome to the HP Support forums. I understand that you would like to setup the eFax feature of your Photosmart 6520. First off, the printer does not need to have been registered for warranty purposes to use the eFax feature.
If you have installed the full feature software and drivers you should have an eFax icon in the HP Utility. I have included a document on getting started with eFax to assist you. The eFax feature is tied into the ePrint feature so it is important that you have setup the ePrint feature. If you haven't setup the ePrint feature I have included a document with the steps to set up ePrint and how to customize the printer's ePrint email address.
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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03496915
Setting Up a Custom Email Address for ePrint
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02940150
HP Photosmart 6520 Series User Guide
http://h10032.www1.hp.com/ctg/Manual/c03406850.pdf
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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I have suddenly had some issues with my HP Photosmart 6520 printer. I use a wireless connection with my Macbook Pro (OSX 10.9.5)
First problem is that the printer icon in the dock has recently shown to be offline/not connected. The printer would print pages of documents in the computer (Open Office stuff) but would not print material direct from a web browser. Now (a few days later) it showed to be offline and wouldn't print anything.
I should point out that the printer device list in System Preferences shows two different entries: one is "HP Photosmart series 6520" (listed as offline) - and the second is "Photosmart 6520 series (FDA82D)" (listed as idle).
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Hello lenc48,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to printing from your mac as well as some two sided printing issues.
I do have a some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable (if using wireless, disregard this step) from the printer and from the Mac and leave it disconnected until further notice.
Please click on the first link that will give you instructions on Uninstalling the Printer Software.
Once the software has been removed, please disable any anti virus protection that you may have on the Mac.
The next step we are going to take is downloading the HP Photosmart 6520 e-All-in-One Printer Full Feature Software and Drivers - OS X 10.9 Mavericks.
The installation will prompt you when to connect the usb cable (You will see a prompt for a wireless connection as well if that is the connection type you would like to use) so please do not connect the cable until prompted to do so.
If you are still having issues, feel free to write me back or you can contact HP Total care direct. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I want to print in black and white only on my hp photosmart 6520

photosmart 6520 windows 7 how do I set this so it only prints in black and white not in color at all times .
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Of course, I was forgetting to click on the apply button to set the change before ok. THANK YOU very much

Lost my photosmart 6520 by manually changing server address

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