Lost my registrations and my sites in iweb after new logic board was instal
I recently brought my MacBook Pro in to the Apple to store to check out why it wasn't starting up properly. I would hear a chime but the display wouldn't even light up. We tried an SMC and a PRAM reset. We tried plugging in an external monitor and reseating the ram. They had determined after 30 minutes at the genius bar that I must have a faulty logic board. Four days later I picked up my repaired notebook and everything was fine.
I then began noticing some very peculiar things. Saved settings seemed to be missing. My browsers cache was not as I had left it. My BootCamp Volume had gone back to a previous state prior to some applications being installed and even had a user account missing. So far, this didn't seem to be enough to make an issue of until tonight.
I went to open an application and it prompted me for my registration number. I've had this app installed for about 6 months now and never had an issue. Then I go to open iWeb and discover that all my sites and pages are missing. I haven't looked for them because they really aren't that important to me... but what if they were?!
Many settings and preferences are perfectly fine but I find it extremely hard to understand how coincidentally all of these other items crapped out immediately after a new logic board was installed. Is there any explanation for this at all? Is there any further testing or further info I can provide to get to the bottom of this?
Look in "About This Mac" in the menu for the serial number. They probably didn't copy it to the new logic board. They can download software to do this from a website restricted to Apple service departments.
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I have an early 2011 i7 MacBook Pro running OSX 10.9.4. Earlier this week I had Geniuses at the Apple Store install a new logic board to replace a failed one. My hard drive was not touched. Anyway, when I got home and launched iTunes, I discovered that none of the tens of thousands of legally purchased songs in my iTunes library were listed, even though they actually still exist in my Music folder. Additionally, my attempts to login to the iTunes Store with my valid and correct and accurate and current Apple ID with the correct password, did not work. In fact, no errors were generated. The logins simply erased my input after clicking SIGN IN and then the "Sign In" form came back empty.
As a developer and 28+ year user of the Mac, I was a little stunned to say the least. The Apple Store logic board replacement process should take into account iTunes authentication problems when replacing failed logic boards, but this issue was not discussed at all, in any form during the repair intake process. So, I now have a 'fixed' MacBook Pro that will not acknowledge my thousands of legally purchased songs and will not let me log into the iTunes Store with my valid credentials or authorize or de-authorize my Mac.
Indeed, iTunes Match is also disabled, which means $30 thrown away in paid subscription.
Does anyone know a workaround to this Apple flaw that can correct their mistake and re-enable my Mac for using my thousands of legally purchased songs?
Any feedback would be most appreciated!
Thanks,
LarryHaving your main logic board replaced wouldn't erase music from your hard drive, if it was actually stored on the drive. Your iTunes music resides in your user home folder in a folder called Music.
When you do get a logic board replaced, however, it is a good idea to have the computer first de-authorized from iTunes since you are only permitted to associate your iTunes Store account DRM purchases (movies, tv shows, and older digital-rights-managed music) with up to five computers. See Deauthorize your computer using iTunes.
When a new logic board is installed, you'll need to reauthorize the Mac again. It's not the end of the world, however, if this step wasn't initially taken. See Authorize your computer using iTunes.
...As for not seeing your music when you launch iTunes—try point iTunes to the correct location of your iTunes folder. To do this, quit iTunes. Press the option key and click the iTunes icon in the dock. It will then ask you to navigate to the location of your iTunes music (again usually located in the Music folder in your home folder). -
downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open
Wrong forum.
This place supports Apple software. You need to ask this on the Adobe AE forum.
Good luck.
x -
I lost my Ical and some of my contacts after installing ios5 on my iphone and saving on icloud
I lost my Ical and some of my contacts after installing ios5 on my iphone and saving on icloud. Please help!
I had the same problem and just figured out how to fix it. Go into your setting screen and then iCloud and turn off the contacts option. Then click on keep on iPhone. I did this and now all my contacts are back. YEAH!!!
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My logic board was replaced on my Mac and now my CS4 will not open. I re-downloaded it, gave the serial number, but it still won't open. It said that the licensing had expired. But this is not the case. Now what?
uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install (do not migrate, use timemachine etc) using the installation files.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I can't find the serial number for my mac after getting a new logic board on recall for my macbook pro.
You can open System Profiler and see if it contains your serial number.
Or have the computer near a previous connected Wifi or on a Ethernet cable to your router.
Reboot holding the D key down for like what would appear to be 10 minutes until Hardware Test appears on the screen.
You can run a test if you wish.
There is a pane at the top if selected will give you your new serial number.
You also can use Terminal
You can quickly retrieve any Macs serial number via the command line by using the following command string:
system_profiler |grep "r (system)"
The command results will look something like this:
$ system_profiler |grep "r (system)"
Serial Number (system): C24E1322XXXX
If that fails you can give them your MAC address which is unique to each machine and there are records at Apple with it.
Open Utilities > Terminal. Copy, paste and press enter:
For your computers Ethernet (wired) MAC address: ifconfig en0 | grep ether
For your computers Airport (wireless) MAC address: ifconfig en1 | grep ether -
New logic board and network connection problems
My late 2007 MBP just had a new logic board installed. I have home and work wireless networks that are configured to connect automatically. This always worked flawlessly in the past. My MBP would find the network, connect and all was well. Since I've had the new logic board I'm having issues. The wireless network will be detected but an IP address is not assigned so I can't get on the network or internet. Both my home and work networks were set to assign a specific IP address to my computer. The MAC address detected by the router is correct, at least according to System Preferences.
The only way I can connect is to disable the firewall (Allow all incoming connections). When I do this I connect immediately to the network and everything works as normal. I can even turn the firewall back on and everything will be fine, that is until I leave work and turn the computer on at home. Then I have to go through this again. And then again when I go to work in the morning. I've tried deleting my router profile and resetting from scratch, deleting the network profiles in System Preferences and re-detecting. I don't know what else to try. It's an annoying problem.
Any suggestions?
Thanks.
KevinI think I have it fixed. One of the solutions I read about had to do with the 10.5.7 upgrade. I have always installed the smaller upgrades, not the larger "combo" upgrades. One tip suggested installing the full combo upgrade because, among other things, it re-creates two specific files that control how the computer interacts with the network. I installed the combo upgrade last Friday and connected without difficulty to the network at my office this morning. If I connect just as easily when I get home tonight I will consider the problem solved.
Cheers!
Kevin -
I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music
try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above -
I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do? It is impossible to get any phone number for adobe.
Try these solutions: Error "Licensing has stopped working" | Mac OS
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I am unable to clear my recent call list. Both the 'missed' and 'all' numbers appear even after deleting. It was happening on ios 7.0.4 and is present on 7.0.5. Any help.
No.
You got 2 more basic troubleshooting steps left before you make an appointment with the Apple genius bar for an evaluation:
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414 -
I am looking to upgrade my macbook pro 13". I have a new logic board and have searched for the spec on this i.e. hdd size and ram. will my 2009 screen work with an updated graphics card ??
Sounds just like what was happening with my Alum MB. I took it in and they replaced my battery. It seems to be ok now. I don't know what it is, but my battery was fine before 10.5.6 and the same timeframe of the firmware updates when they came out.
My battery health was jumping around but was fine before all of this happened. Unfortunately at 381 cycles I don't think you have much chance of getting the battery for free. Perhaps you can complain about the battery saying it was fine until 10.5.6 or whatever. Not sure when your computer was made, but perhaps you are eligible for this program: http://www.apple.com/support/macbook_macbookpro/batteryupdate/ -
I backed up to the cloud and then Apple gave me a new phone which was IOS6. How do I restore from Cloud to my new phone which I have just updated to IOS7 please?
Grateful for any suggestions.Hi kattaylor49!
I hope you are enjoying your new phone! Here are the steps to restore your content:http://bit.ly/1z5kb40.
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport -
final cut express
I have a new logic board and fce is asking for my serial number from packaging , which has long gone- help?Without the serial number your FCE disc is useless and nobody here can help.
Your only chance, if you have the receipt or can prove your purchase is to contact Apple and hope they may be able to help. -
New logic board, and new display, but now completely dead.
Hi guys,
I've got an iBook G3, running 10.3.9.
In December 2006, the logic board failed, so I bought a MacBook, because I didn't have time to be offline waiting weeks for Apple to replace the iBook's logic board.
After much badgering, Apple reluctantly replaced the iBook's logic board under the extended warranty program.
While the iBook was with the Apple repair store, they replaced the display for new as well, even though I didn't ask them to, and even though I wasn't charged for it.
I presume that was because the store discovered that the display was duff enough to be replaced under another extended warranty program.
When I got the "repaired" unit home, with a brand new logic board, and a brand new display, I turned it on, and it seemed to be working fine, so I turned it off, and continued to use my MacBook.
A few weeks ago, the second logic board on my MacBook failed (another long horror story entirely), so I began using the iBook for the first time since it had been "repaired" some six months earlier.
Almost immediately, the iBook began exhibiting a major problem, specifically that I'd be typing away, and suddenly the display would go black.
I could just about see the icons and documents on the screen, but the unit was unusable.
So I pulled restarts, full shutdowns, disk utility, zapped the PRAM, etc, all to no avail.
It seemed to be an intermittent problem.
For example, sometimes, from a cold start, the unit would work for two or three hours until the display went black.
Other times, I'd pull a cold start, and it would go straight to the black display.
By chance, I discovered that if I gave the iBook a shake, the display would come back on.
But then it would go black after a second or two.
And then with another shake, it would come back on for a second or two.
And then it would go black after a second or two.
And then with another shake, it would come back on, sometimes for a couple of hours at a time.
So I figured that it must be a cable which, during the installation of the logic board, and/or the new display, wasn't seated correctly by the technician.
I phoned Apple, and told them about it.
They said that because I had reported the issue beyond 90 days since the logic board had been replaced, it was no longer Apple's problem.
I explained to Apple that I hadn't used the iBook for six months, because I had a MacBook.
After much badgering, Apple has agreed to replace the logic board if it's faulty.
However, Apple has refused to replace the NEW display, even if that's also faulty.
Apple is also insisting that I have to pay all the labor charges.
Meanwhile, I've noticed that the iBook is now incredibly hot.
I mean, the MacBook is infamous for running hot, but this "repaired" iBook makes my MacBook feel like a block of ice by comparison.
I don't remember the iBook running so extremely hot before the "repair."
Which has made me notice that during the last few weeks, I've never heard the iBook's fan come on.
I presume that an iBook has a fan ?
Please confirm.
Therefore, another loose cable ?
Today, the display went black again, as usual.
So I gave the iBook a shake.
But this time, nothing happened.
No display.
No fan.
No hard drive spinning.
Just silent and dead.
What do you reckon, guys ?
Duff logic board ?
And/or duff display ?
And/or duff fan ?
And/or duff cabling by the technician ?
As far as I'm concerned, I don't see why I should have to pay for yet another repair, to correct hardware and/or workmanship which was so bad that after only three weeks of ACTUAL use since the "repair", the unit is now completely dead.
All opinions and advice gratefully received.
With thanks and best wishes,
Michael
London, EnglandHi S,
Many thanks for your helpful and swift response.
I agree with you regarding the likelihood that these problems would have surfaced immediately during normal usage, regardless of how much or little time had passed since the repair.
As advised, I will inform Apple Customer Relations UK about the new developments.
Indeed, when I resubmit the iBook, I'll include a print-out of this discussion.
I agree with you about the fan.
Prior to the failure of the first logic board, I ran that iBook for YEARS, without noticing any heat issue.
Indeed, if there had been such incredible heat, then I'd have searched these discussion boards, and reported it to Apple HQ.
Therefore, the astonishing heat is definitely a new development since the "repair."
Consequently, I take on board your comments about the lack of a working fan since the "repair", which I shall also mention to Apple HQ.
As for running the Apple Hardware Test, the unit is completely dead.
The power cable is green, but the unit is now completely silent and black.
I also note your suggestions regarding the cable which connects the display to the rest of the unit, which I shall also mention to Apple HQ.
No repair sheet was ever given to me by the Apple Repair Centre (ARC).
Indeed, no receipt was ever given to me when I delivered the unit to the ARC, nor was any paperwork ever given to me when I collected the unit from the ARC.
However, Apple HQ can see on their screen that the logic board and display were both replaced for new by the ARC.
What else was and wasn't done by the ARC is a mystery.
I'll phone the ARC and ask for copies of any and all paperwork, so that I can submit it all to Apple HQ, which I note is your recommended option, rather than returning the unit to the ARC.
However, the complicating factor is that with the exception of the logic board, it is my understanding that Apple is denying any liability on any part of the "repaired" unit, including the brand new display.
If I understand Apple HQ correctly, they're now saying that all other hardware and labor costs will be mine.
I'm sure I could buy a WORKING second-hand iBook G3 for the same price as a repair, if not cheaper.
Therefore, perhaps I should return the unit to the ARC, and give them the opportunity to correct their previous workmanship, at their OWN cost.
Because as far as I'm concerned, the ARC had two customers during the repair: Apple and the end-user, as evidenced by the fact that the ARC has invoiced its first customer Apple for workmanship which was clearly not up to Apple's own standards, and the ARC has then delivered the unit to its second customer, the end-user.
In addition, regardless of Apple's 90 day warranty on repaired hardware, UK law includes the Sale of Goods Act 1979, and other relevant legislation: http://www.dti.gov.uk/consumers/fact-sheets/page38311.html
Furthermore, if the ARC is completely unhelpful, I could jump all over them, by writing to Apple HQ, with cc's to the UK editions of MacWorld, MacFormat, and MacUser magazines.
As advised, if the unit goes to Apple HQ, I will suggest that the unit is looked at carefully during disassembly, to see if errors were made during the ARC "repair."
I'm always polite when on the phone to Apple, because I love the company so much.
Indeed, even though during the last twelve months, I've been having very bad luck with the iBook, as well as with a MacBook which has exhibited so many problems that Apple has now agreed to replace old for new, I still love my Mac.
And joy, sweet joy, I've just seen on the TNT courier's tracker website, that my replacement MacBook, built by Apple in Singapore, then flown to Arnhem in Germany, then flown to Northampton UK, then delivered to Heathrow UK, left the Heathrow depot 30 minutes ago, for delivery to the customer.
And the sun is shining.
Thank you again for all your kind and wise advice.
With best wishes,
Michael
London, England -
I have a mid 2009 13'' MBP. I got the battery replaced in Apple store, It then stopped displaying the battery status LED.
After some months of use my MBP died outside USA. I got it checked in Apple verfied Service centre and was told that logic board was faulty.
After I came back to US I took my MBP to Apple store and was told that there is liquid damage in the system. My question is that if there was liquid damage why did my MBP stop displaying the battery status right after the battery was changed secondly why didnt the apple verified Service centre tell me that there was liquid damage afterall I paid them the money for diagnosing the problem.
Is there a process i can followup on this problemThese are question you would need to ask that service center.
This is a User to User forum. No Apple employees here.
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