Lost preferences after update

I have just updated Premiere and a few other programmes. Now I have lost my preferences that Ihave carefully built up and saved supposedly on Adobe Cloud.
I had Premiere previously set to FCP settings along with a lot of extra settings but now they are all just gone.
Not even sure why I bothered upgrading. I get a new intro picture and an even darker interface than before.Like working in a cave!
Not sure I'll bother upgrading again as it's not worth the hassle it seems.

Hi Flydigital,
Sorry to hear about your experience with the update. Can you please specify what preferences exactly? Are you referring to keyboard short-cuts or custom workspaces or what exactly?
Are you on a Windows or a Mac?
OS version?
Thanks!
Rameez

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