Loyalty Management

Hi All,
Our client is going to start loyalty implementaion so kindly share information regarding Business content technical details in BW .

HI..
Please check below threads...it would give some idea.
http://help.sap.com/saphelp_nw70ehp1/helpdata/en/d1/375e98b366624691e881b839573dda/frameset.htm
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/97c0a990-0201-0010-ff8a-e75fb9f85076?quicklink=index&overridelayout=true
SAP BI business content for SAP CRM- 'loyalty management' module
Regards
Anindya

Similar Messages

Set type problem in sales order integrated into loyalty management

Hi experts,
I try to implement the sales order integrated into loyalty management. As notes said, I should use the set type REWARD_PRO_LOY to assign to a hierarchy for loyalty. But when I use this set type in hierarchy, I found I can only assign it when I choose "service" for product type. Then I find in the "REWARD_PRO_LOY" set type, there is a switch tab. In the tab, there is only "services". I don't understand this tab means. I want to assign this set type to "materials" type. I tried to created a new set type with the same attributes, but it seemed not to work. Is anybody can give me some advice to solve the problem?
Thanks a lot,
Best Regards,
Molly Xin

Hi Molly Xin,
If you refer to your first screen print, its very evident that the product types with which products be created using this set type includes both "Materials" and Services".
We have created similar scenario and were able to create products with product type "Materials".
Pease let me know if you have any issues while creating products with product type "Materials".
Regards

Loyalty Management - Redemption Process

Dear Experts,
I'm a bit confused with the Loyalty Management redemption process with Partnership. Would appreciate if you could clear my thoughts.
We have this process where currently, when a customer buys a product from a retail partner, the customer earns point and the points are deducted from the partner point account. However, when the customer redeems points (eg: using points to purchase a product from the partner), does the points actually being return back to the retail partner? Because at the moment i do not see how this works. My assumptions are one of the following options below:
1) When customer redeems point, a membership activity is created. At the same time, a partner activity is also created. Points are deducted from the member's account, but at the same time, points are added into the partner's membership account. This would mean we have to create a Membership for a Partner. Does this makes sense?
2) At the end of the month, a report will be pulled out to see the number and total amount of redemptions by customer for that particular retailer/partner. We will then create a credit memo request seperately to settle the amount with the partner
3) Or for every customer redemption, eg: customer redeems a packet of drink for 100 points, then credit that 100 points back into the Partner Point Transaction. But how is this being done? Currently the system only auto deduct the partner point transaction for customer's point earning

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

CRM Loyalty Management - Dynamic attributes

Hi,
I am new to loyalty management. I wanted to know what is dynamic attributes which is linked to loyalty programs in loyalty management?
I know its theoritical meaning but if any one could explain with an practical example then it would be really helpful.
Thanks
Saurabh

Hi Saurabh,
Example
You use dynamic attributes to do the following:
Recognize and reward your most frequent customers.You assign a dynamic attribute “Number of purchases” to a reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You define that members can move to the next tier in the tier group after 20 qualifying purchases. When a member in the “reward” tier group makes a qualifying purchase, the system updates the dynamic attribute in their membership. With the tier change reward rule, the system checks if the dynamic attribute reaches the value 20, and if so, moves the member to the next tier.
Find out which of your usually frequent customers have not made a recent purchase.You assign the dynamic attribute “Date of last purchase” to another reward rule. You set up the reward rule so that the system updates the dynamic attribute in memberships. You use the dynamic attribute as a condition, to find out when a member in the “gold” tier of the “reward” tier group has not made a purchase for over one month.
You can find more information on the below link.
http://help.sap.com/saphelp_crm700_ehp03/helpdata/en/70/ea16956c54485083b7703ff498ef60/content.htm?frameset=/en/d9/407fbbba274c8c9df0248f56cc73e9/frameset.htm&current_toc=/en/80/775a4b17664be7ba4a6df3b5966128/plain.htm&node_id=30
Regards
Pramod

Loyalty Management Real Cases

Hi experts!!
Does any of you know any real cases where SAP CRM Loyalty Management was successfully implemented.
I could not find any document at sap.com success stories.
Thank you all in advance!!!

Hi Savaridasan,
I am studying Loyalty Management now. Here are some usful links:
You can find the demo doc. in SAP Demo:
http://iwdfvm3337.wdf.sap.corp:8000/sap(bD1lbiZjPTgwMA==)/bc/bsp/sap/ydemostore/ymain.htm
And also:
Video Recordings
Short recordings of various processes in loyalty for airline industry. Helpful for someone who wants to get hands-on.
https://wiki.wdf.sap.corp/display/SAPCRMHub/CRM+Loyalty+Management
Additionally see the kit with recorded demos for retail and airline in below folder:
https://portal.wdf.sap.corp/irj/go/km/navigation/room_info/cm_stores/documents/workspaces/811a33e8-2b26-2a10-298f-bfa26589e6f5/Loyalty%20Management
SAP_CRM_Loyalty_Airline.zip
SAP_CRM_Loyalty_Retail.zip
You can also find some usful material in RKT, loyalty mangment in CRM EHP1.
Hope helps.
Best Regards~
Hedy

Loyalty Management and R3

Hi all
one question: is it possible to make CRM loyalty management and ECC sales orders work together?
I.e.: If I make a sale order in ECC will the system be able to send the data to CRM in order to make the loyalty engine (rules and so on) running?
Up to now I am not interested on how it is possible to achieve this, but only if it is possible to do it.
If you also know how...well...share your knowledge
Many many thanks
Pierluigi

Hi Pierluigi,
I know this is quite an old post, but I am just getting into the same subject myself. I was going through SAP Note 1331970 - Loyalty Sales order setup document which clearly states that Loyalty Management is only integrated with CRM Billing. As far as I can understand the loyalty point calculation is happening off the back of the CRM billing. So if you have ECC sales orders it is not going to work.
I assume you have realized this by know. If you have some time, can you please update this thread what the solution was in your implementation?
Regards,
Csongor

Loyalty Management -Execution

Hi Experts,
I am implementing SAP Loyalty Management which is a part of SAP CRM, and would like to know if Can someone tell me where I find the Customizing "Loyalty Management-Execution"?. But on my SAP CRM System I find only the Customizing "Loyalty Management - Design" or "Loyalty Management in BBPCRM".
Best regards,
Rodrigo

Hi Friends,
I'm working on inventory management.
I have activated my datasources in rsa5 and when i'm looking in LBWE i'm able to see only two data sources. (i.e., 2lis_03_bx) is not visible. When activating the data source i tried to create the append structure after that i thought that there is no use of creating the append structure i deleted it. But when we do for MCNB Tcode i'm unable to execute my data source and its showing any error like the append structure is not active.
Please Do help me.
Thanks & Regards,
Satheesh Bikki

Loyalty Management for Retail

Hi,
My company is implementing SAP Loyalty Management which is a part of SAP CRM. If anyone has worked on implementing Loyalty Management for a retail customer please provide some inputs.
Does any one have best practice documents for Loyalty Management.
Thanks
Barry

Hi Barry,
you're right. SAP is coming up with a new tool called SAP Promotion Management for Retail. Basically, the tool provides a solution for the planning of promotions including the creation of a flyer.
SAP Promotion Management is a separate solution with interfaces to SAP ERP to get Master Data from the ERP System and to create promotions after the promotion planning is finished. If I remember correctly, the interfaces are provides with EHP4.
Please have a look at ...
... this SAP Webcast: http://www.sap.com/community/events/2009_06_17_EPM/index.epx
... this factsheet: http://download.sap.com/industries/retail/midsize/downloads/download.epd?context=A788E4F40C85F9BEEF3C9C3E64F4899677839217595FB6BAE61B0C65DE03AF28EC3BCFFD37D85DD65720301E0924311451B1417E80B3675B
Also, there is a german documentation, unfortunately, I didn't find the english one... sorry, for this: http://help.sap.com/saphelp_pmr70/helpdata/de/82/FC25B90C244E47878B3EA0BE970F88/frameset.htm
Maybe someone from the SAP people here can provide you some addtitional information.
Regards,
Tobias

Loyalty Management/Rewards/Incentives In Ondemand

Do we have something related to Loyalty Management/Rewards/Incentives In Ondemand.
Something similar to a On-Premise functionality but on a smaller scale.
Sandy

:) Out of the box, we dont have them.

Loyalty Management Best Practise Configuration Guide

Dear all,
we set up Loyalty Management in our Demo-System (CRM 7.0 Level5) as it is described in the SAP CRM Marketing book.
Unfortunately we still have problems with:
- sales order integration
- execution of membership activities
Does anybody has a Best Pracise Configuration Guide for Loyalty Management, I can use as an additional guide beneath the SAP Marketing book to solve these issues and to check all system settings and the customizing?

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I know this is a late post but will help other users who search.
Note - 1331970.
Symptom
Loyalty functionality in sales order
Solution
Please read the documentation below Setup for Integration of Sales Order with Loyalty for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the settype to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the settype After the settype is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly.
-> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management - Design Channel Integration Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay ( Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management - Execution Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. ----------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------- Setup for Integration of Sales Order with Loyalty in EhPx for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the SetType to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the SetType After the SetType is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. This is an optional activity. In many cases, the points accrued will not be maintained in the product master data but will be determined based on reward rules. In such cases, you do not have to maintain the SetType. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. This activity is mandatory for Buy Points scenario. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly. Redemption functionality in Ehp1 for CRM 7.0 In case of redemption, you have three payment options to choose from. You choose the payment option in the customizing activity Define Mixed Payment for Sales Order Integration. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration Define Mixed Payment for Sales Order Integration a) Fixed redemption value from Product Master
The point information will be picked from the SetType as explained above and 100% discount will be given at item category level. Attached is the screenshot of the same. Using Pricing Process, you can select whether normal pricing is executed or 100% discount is given. In addition to the above-mentioned setting, a 100% discount condition should be included in the pricing procedure. For this purpose, you can use the standard condition 0R10 in the pricing procedure. b) Mixed redemption using Conditions and IPC With Ehp1 for CRM 7.0, mixed payment functionality is available. This enables a consumer to pay with points and money in a single sales transaction. You can maintain point prices as conditions in product master data under the Prices assignment block. The condition type
0LM1 with condition tables SAP002, 003 and 004 are used to maintain these point conditions as seen in the screenshot below. Select the option '0LM1_LM_SAP002' from the dropdown. Select 0LM1_LM_SAP002 from the dropdown. In the above screenshot, Price in Points = 100% point price , Max Price in Points = maximum points a consumer can spend, Min Price in Points = minimum points a consumer should spend for this product. Note:
In the above scenario, entries in Point Information assignment block will not be considered for redemption but the information will be picked from the conditions. A new usage LM is developed for points as conditions. You can use the customizing activity Condition Technique: Basics to develop condition tables, access sequences, condition types and point procedures.
For more information, see SAP Customizing Implementation guide   Customer Relationship Management Master Data Conditions and Condition Technique Condition Technique: Basics You can create condition objects with application CRM and usage LM. The point procedure 0LM001 is delivered and can be used in a sales transaction using the below the customizing Determine Point Procedures. Point information will be fetched by executing this procedure. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management Channel Integration Determine Point Procedures You can assign this point procedure to a particular sales org, distribution channel, division, customer pricing procedure and document pricing procedure the same way it is done with pricing procedure. If you decide to use only points in a sales transaction (consumer has to pay 100% point price always), a standard pricing procedure with 100% discount would suffice. If you want to allow mixed pricing, for example, a consumer can pay anything between 1000 to 2000 points and rest in currency, then condition type 2902 (point based discount) should be included in the pricing procedure and 100% discount should not be chosen at item category level as explained above. The conversion rate between points and currency can be maintained in CRM UI in the following manner:
1. Go to Loyalty Management
2. Select Prices
3. Choose 2900 as the Price Maintenance Group
Attached is the screenshot of the same. Here 1 USD is maintained as 1 point. Product specific conversion rates are also allowed. Condition type 2901 is the reference condition type for 2902 and 2903 (used in flexible order and is described later in the section flexible order). Scales can be maintained for the conversion rates. For example, for the first 1000 Points it is 0.5 USD per point. From 1000 to 2000 points, it is 0.75 USD per point and from 2000 points onwards, it is 1 USD per 1 Point Example of Sales order Here, a product TV-1000 is maintained with Point price as 1000 Miles and Min Point price as 500 miles and Max point as 1000 Miles. A consumer purchases this product using a redemption transaction and spends 500 points. With a conversion rate of 1 USD equal 1 point, the net value becomes 500 USD + 500 Miles. If consumer spends 1000 Miles, the net value will be 0 USD + 1000 miles. Similarly, various combinations of maximum price and minimum price can be maintained in Product master and accordingly consumer can use his points to redeem products. c) Mixed payment using Flexible order If you do not wish to maintain point prices for individual products due to high volume of products, specifically in retail, then they you select this option where during the checkout, consumer will be given the option to use his points. Discount will be given based on the points spent at an item level. In this case, the only thing you have to maintain is a fixed conversion rate (condition type 2901). The transaction type will be the same as accrual. For example, a consumer purchases a product HT-1000 on which he can earn 1000 special points. During checkout, he will be asked to use his points. Use Point Payment will be enabled, and he can enter points he wants to redeem. If he decides to use 500 points, then a discount will be given to him based on the points spent. Here, with a conversion rate of 1 USD equal to 1 point, 500 USD discount will be given and accrual information will be lost. Hence, the points spent will be equal to 500. Discount Based on Member Basic and Lifetime Tiers In accrual transactions, discounts can be given to members who have reached a particular tier (Basic and Lifetime tiers). This can be maintained as a condition using the following steps:
1. In CRM UI, go to Loyalty Management
2. Select Prices
3. Choose 29MD as the Price Maintenance Group
Here, we can maintain the percentage discount on a product for a particular basic and lifetime tier. The condition type 29MD should be included in the pricing procedure of sales transaction to provide discounts. In sales order processing, you can check the discount under the assignment block Price Totals on the overview page. In this case, a 2% discount is given based on the above condition as shown in the third row) Generation of Billing Documents Once a sales order is created and saved, you can generate a billing document as a follow up activity. For loyalty sales transactions, the following three new fields are added to the billing document.
-> Points
-> Point type
-> Points spent In Accrual and Buy Points scenarios, Points = Points accrued; Point type = Miles, points etc; Points spent = 0 In redemption scenarios, Points = Total point price; Point type = Miles, Points etc; Points spent = points spent by the consumer To generate billing document from a sales order, you have to select a relevant billing option for the item category. In this case, we have selected Transaction-Related Billing According to Order Quantity. The billing will happen via CRM Billing.
Note: Only CRM Billing is currently supported
As billing will happen only if the order is replicated successfully to ERP (where shipping, delivery and logistics will be done), you have to ensure that all the master data, for example, products, BP (sold to party), conditions, etc are present in ERP along with the transaction type and item category (for example, LTAA and LTAN). Once replication is complete, we can create a billing document from the sales order overview page. Select Create Follow-up and choose Billing. -> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration   Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay (Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types
Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. -> In the customizing activity Assign Product Hierarchy for Sales Order Integration, you register the product hierarchy if it is not the same as sales operation hierarchy. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Channel Integration Assign Product Hierarchy for Sales Order Integration This customizing will help you create reward rules based on product categories and process them during creation of member activity using sales order. -> In the customizing activity Determine Pricing Procedure, you maintain 29CRLM as the pricing procedure for loyalty transactions. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Business Functions Pricing Pricing in the Business Transaction Determine Pricing Procedure For more information please refer to the attachment and IMG Documentation.

Loyalty Management - Clarification

Hi
Iam configuring Loyalty Management in the system and the Backend system is R/3 . And in Standard CRM there are 3 Order types for this loyalty Managment Say one for Buy Points , Redeem Points and Transfer Points . I did the configuration according to the Help document given by SAP . Now coming to the End user Process How exactly it work
Step 1 - I create Loyalty programme
Step II - Customer Enroll in to the program
Step III - What ever customer buys system will update the Loyalty Points in to the customer account
Step IV - Now once Loyalty points reach to some extent , customer want to buy a product or service with his points / Otherwise he transfer the points / or he Buy points . -
How exactly we have to do this in the system ??????
Can any one send the Customer process and Employee process for the Loyalty management (Like what customer will do and what employee do in the loyalty management)

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

Buy gift(product) scenario in loyalty management

Hi exports,
we'd like to implement the buy gift scenario with loyalty management in our CRM system. for example, member can buy one product as gift with his earned points.
For this scenario, i have following question:
1. how to define product "price" with points?
2. how to integrate product master data with loyalty management?
3. Any standard functionality to cover this scenario?
any suggestion would be appreciated.
Thanks,
Liang

Dear Liang,
To your question, yes this is part of standard functionality in CRM 7.0.
Refer to SAP help for all details: http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/frameset.htm
I wanted to add the details here... but several words in the text are not allowed in the Forum. Sorry!
Let me know if you have any questions.
Anik Roy
SAP Moderator
Edited by: Anik Roy on Sep 9, 2010 5:02 PM

White Field framework For CRM Loyalty Management

HI,
I am working on the Implementation of Loyalty management in CRM 7.0. I came to know that Loyalty management is build on White Field framework.
Do we have any documentation on this OR how we can use it in developing our own custom component OR Custom BOL/Genil.
Regards
Dave

Hi Harshit,
I need to enhance the Membership Search. I need to add my own attributes in the Search criteria and put it in the Result (Enhancement of Search & Result). This data is in a different table and needs to be put in as a search criteria.
I checked the std. search, even the tables are defined in the framework with the join condition and i am not sure how i can put my table, since my table do not have any common field with the Std table.
I will be calling my own FM and retrieving the respective field data. Any idea how this can be achieved?
Regards
Dave

SAP POS & CRM Loyalty Management Integration

Hi Gurus,
Can any one please tell me how to integrate the Loyalty management in SAP Retail POS with SAP CRM 7.0, and wat are the varios perameters to be considered and how to implement it.
Thanks In advance..
Regards,
Sivasankar.U

Hi,
For Configuring SAP POS to award double loyalty points, you can go through SAP Note 1311424.
For implementing Loyalty Management in SAP, go through SAP Note 1250732
For more details, check out following URL;
https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/97c0a990-0201-0010-ff8a-e75fb9f85076
Bye,
Muralidhara

CRM Loyalty Management & Coupon Management

Hello All,
Can anybody please tell me if standard content, for SAP CRM - Loyalty Management & SAP CRM-Coupon Management, available? If yes, can you please give me the link for the same.
Regards.

HI ,
Try the below links from SAP help
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/17/8bf86fc45cfa46ae5d2d21aec67929/frameset.htm
http://help.sap.com/saphelp_nw70/helpdata/en/55/2b9a3d35cf6f53e10000000a114084/frameset.htm
Regards,
Sathya

Loyalty Management

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