Buy gift(product) scenario in loyalty management

Hi exports,
we'd like to implement the buy gift scenario with loyalty management in our CRM system. for example, member can buy one product as gift with his earned points.
For this scenario, i have following question:
1. how to define product "price" with points?
2. how to integrate product master data with loyalty management?
3. Any standard functionality to cover this scenario?
any suggestion would be appreciated.
Thanks,
Liang

Dear Liang,
To your question, yes this is part of standard functionality in CRM 7.0.
Refer to SAP help for all details: http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/frameset.htm
I wanted to add the details here... but several words in the text are not allowed in the Forum. Sorry!
Let me know if you have any questions.
Anik Roy
SAP Moderator
Edited by: Anik Roy on Sep 9, 2010 5:02 PM

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Loyalty Management Best Practise Configuration Guide

Dear all,
we set up Loyalty Management in our Demo-System (CRM 7.0 Level5) as it is described in the SAP CRM Marketing book.
Unfortunately we still have problems with:
- sales order integration
- execution of membership activities
Does anybody has a Best Pracise Configuration Guide for Loyalty Management, I can use as an additional guide beneath the SAP Marketing book to solve these issues and to check all system settings and the customizing?

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I know this is a late post but will help other users who search.
Note - 1331970.
Symptom
Loyalty functionality in sales order
Solution
Please read the documentation below Setup for Integration of Sales Order with Loyalty for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the settype to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the settype After the settype is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly.
-> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management - Design Channel Integration Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay ( Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management - Execution Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. ----------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------- Setup for Integration of Sales Order with Loyalty in EhPx for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the SetType to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the SetType After the SetType is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. This is an optional activity. In many cases, the points accrued will not be maintained in the product master data but will be determined based on reward rules. In such cases, you do not have to maintain the SetType. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. This activity is mandatory for Buy Points scenario. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly. Redemption functionality in Ehp1 for CRM 7.0 In case of redemption, you have three payment options to choose from. You choose the payment option in the customizing activity Define Mixed Payment for Sales Order Integration. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration Define Mixed Payment for Sales Order Integration a) Fixed redemption value from Product Master
The point information will be picked from the SetType as explained above and 100% discount will be given at item category level. Attached is the screenshot of the same. Using Pricing Process, you can select whether normal pricing is executed or 100% discount is given. In addition to the above-mentioned setting, a 100% discount condition should be included in the pricing procedure. For this purpose, you can use the standard condition 0R10 in the pricing procedure. b) Mixed redemption using Conditions and IPC With Ehp1 for CRM 7.0, mixed payment functionality is available. This enables a consumer to pay with points and money in a single sales transaction. You can maintain point prices as conditions in product master data under the Prices assignment block. The condition type
0LM1 with condition tables SAP002, 003 and 004 are used to maintain these point conditions as seen in the screenshot below. Select the option '0LM1_LM_SAP002' from the dropdown. Select 0LM1_LM_SAP002 from the dropdown. In the above screenshot, Price in Points = 100% point price , Max Price in Points = maximum points a consumer can spend, Min Price in Points = minimum points a consumer should spend for this product. Note:
In the above scenario, entries in Point Information assignment block will not be considered for redemption but the information will be picked from the conditions. A new usage LM is developed for points as conditions. You can use the customizing activity Condition Technique: Basics to develop condition tables, access sequences, condition types and point procedures.
For more information, see SAP Customizing Implementation guide   Customer Relationship Management Master Data Conditions and Condition Technique Condition Technique: Basics You can create condition objects with application CRM and usage LM. The point procedure 0LM001 is delivered and can be used in a sales transaction using the below the customizing Determine Point Procedures. Point information will be fetched by executing this procedure. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management Channel Integration Determine Point Procedures You can assign this point procedure to a particular sales org, distribution channel, division, customer pricing procedure and document pricing procedure the same way it is done with pricing procedure. If you decide to use only points in a sales transaction (consumer has to pay 100% point price always), a standard pricing procedure with 100% discount would suffice. If you want to allow mixed pricing, for example, a consumer can pay anything between 1000 to 2000 points and rest in currency, then condition type 2902 (point based discount) should be included in the pricing procedure and 100% discount should not be chosen at item category level as explained above. The conversion rate between points and currency can be maintained in CRM UI in the following manner:
1. Go to Loyalty Management
2. Select Prices
3. Choose 2900 as the Price Maintenance Group
Attached is the screenshot of the same. Here 1 USD is maintained as 1 point. Product specific conversion rates are also allowed. Condition type 2901 is the reference condition type for 2902 and 2903 (used in flexible order and is described later in the section flexible order). Scales can be maintained for the conversion rates. For example, for the first 1000 Points it is 0.5 USD per point. From 1000 to 2000 points, it is 0.75 USD per point and from 2000 points onwards, it is 1 USD per 1 Point Example of Sales order Here, a product TV-1000 is maintained with Point price as 1000 Miles and Min Point price as 500 miles and Max point as 1000 Miles. A consumer purchases this product using a redemption transaction and spends 500 points. With a conversion rate of 1 USD equal 1 point, the net value becomes 500 USD + 500 Miles. If consumer spends 1000 Miles, the net value will be 0 USD + 1000 miles. Similarly, various combinations of maximum price and minimum price can be maintained in Product master and accordingly consumer can use his points to redeem products. c) Mixed payment using Flexible order If you do not wish to maintain point prices for individual products due to high volume of products, specifically in retail, then they you select this option where during the checkout, consumer will be given the option to use his points. Discount will be given based on the points spent at an item level. In this case, the only thing you have to maintain is a fixed conversion rate (condition type 2901). The transaction type will be the same as accrual. For example, a consumer purchases a product HT-1000 on which he can earn 1000 special points. During checkout, he will be asked to use his points. Use Point Payment will be enabled, and he can enter points he wants to redeem. If he decides to use 500 points, then a discount will be given to him based on the points spent. Here, with a conversion rate of 1 USD equal to 1 point, 500 USD discount will be given and accrual information will be lost. Hence, the points spent will be equal to 500. Discount Based on Member Basic and Lifetime Tiers In accrual transactions, discounts can be given to members who have reached a particular tier (Basic and Lifetime tiers). This can be maintained as a condition using the following steps:
1. In CRM UI, go to Loyalty Management
2. Select Prices
3. Choose 29MD as the Price Maintenance Group
Here, we can maintain the percentage discount on a product for a particular basic and lifetime tier. The condition type 29MD should be included in the pricing procedure of sales transaction to provide discounts. In sales order processing, you can check the discount under the assignment block Price Totals on the overview page. In this case, a 2% discount is given based on the above condition as shown in the third row) Generation of Billing Documents Once a sales order is created and saved, you can generate a billing document as a follow up activity. For loyalty sales transactions, the following three new fields are added to the billing document.
-> Points
-> Point type
-> Points spent In Accrual and Buy Points scenarios, Points = Points accrued; Point type = Miles, points etc; Points spent = 0 In redemption scenarios, Points = Total point price; Point type = Miles, Points etc; Points spent = points spent by the consumer To generate billing document from a sales order, you have to select a relevant billing option for the item category. In this case, we have selected Transaction-Related Billing According to Order Quantity. The billing will happen via CRM Billing.
Note: Only CRM Billing is currently supported
As billing will happen only if the order is replicated successfully to ERP (where shipping, delivery and logistics will be done), you have to ensure that all the master data, for example, products, BP (sold to party), conditions, etc are present in ERP along with the transaction type and item category (for example, LTAA and LTAN). Once replication is complete, we can create a billing document from the sales order overview page. Select Create Follow-up and choose Billing. -> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration   Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay (Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types
Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. -> In the customizing activity Assign Product Hierarchy for Sales Order Integration, you register the product hierarchy if it is not the same as sales operation hierarchy. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Channel Integration Assign Product Hierarchy for Sales Order Integration This customizing will help you create reward rules based on product categories and process them during creation of member activity using sales order. -> In the customizing activity Determine Pricing Procedure, you maintain 29CRLM as the pricing procedure for loyalty transactions. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Business Functions Pricing Pricing in the Business Transaction Determine Pricing Procedure For more information please refer to the attachment and IMG Documentation.

Set type problem in sales order integrated into loyalty management

Hi experts,
I try to implement the sales order integrated into loyalty management. As notes said, I should use the set type REWARD_PRO_LOY to assign to a hierarchy for loyalty. But when I use this set type in hierarchy, I found I can only assign it when I choose "service" for product type. Then I find in the "REWARD_PRO_LOY" set type, there is a switch tab. In the tab, there is only "services". I don't understand this tab means. I want to assign this set type to "materials" type. I tried to created a new set type with the same attributes, but it seemed not to work. Is anybody can give me some advice to solve the problem?
Thanks a lot,
Best Regards,
Molly Xin

Hi Molly Xin,
If you refer to your first screen print, its very evident that the product types with which products be created using this set type includes both "Materials" and Services".
We have created similar scenario and were able to create products with product type "Materials".
Pease let me know if you have any issues while creating products with product type "Materials".
Regards

Loyalty Management - Redemption Process

Dear Experts,
I'm a bit confused with the Loyalty Management redemption process with Partnership. Would appreciate if you could clear my thoughts.
We have this process where currently, when a customer buys a product from a retail partner, the customer earns point and the points are deducted from the partner point account. However, when the customer redeems points (eg: using points to purchase a product from the partner), does the points actually being return back to the retail partner? Because at the moment i do not see how this works. My assumptions are one of the following options below:
1) When customer redeems point, a membership activity is created. At the same time, a partner activity is also created. Points are deducted from the member's account, but at the same time, points are added into the partner's membership account. This would mean we have to create a Membership for a Partner. Does this makes sense?
2) At the end of the month, a report will be pulled out to see the number and total amount of redemptions by customer for that particular retailer/partner. We will then create a credit memo request seperately to settle the amount with the partner
3) Or for every customer redemption, eg: customer redeems a packet of drink for 100 points, then credit that 100 points back into the Partner Point Transaction. But how is this being done? Currently the system only auto deduct the partner point transaction for customer's point earning

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

Loyalty Management - Clarification

Hi
Iam configuring Loyalty Management in the system and the Backend system is R/3 . And in Standard CRM there are 3 Order types for this loyalty Managment Say one for Buy Points , Redeem Points and Transfer Points . I did the configuration according to the Help document given by SAP . Now coming to the End user Process How exactly it work
Step 1 - I create Loyalty programme
Step II - Customer Enroll in to the program
Step III - What ever customer buys system will update the Loyalty Points in to the customer account
Step IV - Now once Loyalty points reach to some extent , customer want to buy a product or service with his points / Otherwise he transfer the points / or he Buy points . -
How exactly we have to do this in the system ??????
Can any one send the Customer process and Employee process for the Loyalty management (Like what customer will do and what employee do in the loyalty management)

Hi Pradeep,
Please refer to the help file for more information.
http://help.sap.com/saphelp_crm70/helpdata/en/2e/26c437e5dc412db8adc99135fe3484/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/d9/407fbbba274c8c9df0248f56cc73e9/content.htm
http://help.sap.com/saphelp_crm70/helpdata/en/67/42ed4bf8f5460591bd302469f3b12d/content.htm
Hope this helps.
Regards,
Rashmi

CRM Loyalty Management

Hi,
My company is a retailer and we are new to CRM Loyalty Management.
Want to knw some standard scenarios.
Thanks
Barry

Greetings Gleb,
i am new in Loyalty management, the link you provided is very useful and we trying to explore it. Thank you lot.
could you help us further with some documentation, if you have implemented Loyalty Management in your case.
Thanks
Cheers,
Savaridasan

Loyalty Managment Rules

Hi Experts,
We are implement SAP CRM Loyalty Management and I have a doubt about creating rules for loyalty program. Is It possible to see the fields of the Marketing Attributes from Business Partner when I creating these rules?
Best Regards
Rodrigo Lucas

Hi Luis,
Based on this scenario, the key figures from BW will have to come in as Member Activities in CRM, and there can be rules to process the member activities to determine the points which can be earned.
Hope this helps - feel free to reach out to me for additional clarification.
-Bhushan
Edited by: Bhushan Khadpe on Feb 3, 2010 12:15 AM

Org.data determination is possible for product scenario

org.data determination is possible for based on product scenario in transaction like for BP ? how can we do this? Pls guide me?
Thanking u in advance.

Hi
Marketing Organization
The marketing organization is an attribute of marketing plans and campaigns. It is part of the SAP organizational model that enables you to define how your company structures responsibilities in its marketing activities. You use the marketing organization to map the marketing logical enterprise structure to the organizational units in your company.
The marketing organization has the following attributes:
Product category
Country
Reference currency
You use these attributes to describe the marketing organization. For example, if you base your organizational units on brands, you can use the product category for the brand.
The marketing organization can be completely different from the sales organization or the service organization in CRM.
Marketing organizations are relevant for campaigns and marketing plans only. They are not relevant for trade promotions or deals. Consequently, the Marketing Org. field is available for campaigns and marketing plans only.
You can use the marketing organization attribute for:
Authorization checks
You can use the marketing organization in authorization checks, for example, to determine whether a user is authorized to change a particular campaign.
There are no marketing-specific authorization objects for the marketing organization. You can add authorization checks on the level of the marketing organization by using standard Organizational Management structural authorizations, or authority object PLOG. You can go down to the level of user name to build the authorization environment. To make settings for the structural authorizations, see Customizing for SAP Web Application Server, under Application Server Business Management SAP Business Workflow Authorization Management Structural Authorizations .
Automatic entry and checking of marketing attributes
The system can use the marketing organization for providing default entries to certain fields in Marketing.
Partner determination
For example, you can use the marketing organization to determine the appropriate marketing manager for the assigned marketing organization, and assign it to the campaign (on the Partner assignment block).
Workflow routing
You can assign a marketing organization to a campaign, and then start a workflow based on the attributes of the campaign. For example, you change the status of a campaign with a particular product category to For Approval. The system routs a workflow item to all users who are assigned to a marketing organization with this particular product category.
Cost planning
Cost planning enables you to split key figures across multiple dimensions. For example, you can use the marketing organization to distribute the costs of a campaign across several marketing organizational units.
Reporting
You can use the marketing organization in reporting. For example, you can measure the success of a particular organizational unit.
Regards
Manohar

I want to buy 3 programs. Ps, Ai and Id. What should I buy any product?

I want to buy 3 programs. Ps, Ai and Id. What should I buy any product?

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

How do I use my Best Buy gift card on BB eBay?

Dear best_buy,
I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
If need be, I am willing to go into the store to process the gift cards.
Thank you for your time,
I look forward to hearing from you.

Hi Skunnyss,
It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
I hope this helps,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be

I have a Windows copy of Photoshop Elements 11, but the serial number has been lost. I didn't buy the product and I am unable to find the box. As far as I know, it's never been used so has not been registered. Does anyone know how the serial number can be recovered under these circumstances?

If you never bought the product then you cannot get the serial number.

Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it

Follow-up: 203908177
Dear sir/madam
Please I'd be happy if we can claim where we are misleaded when buying the product : The retailer or seller should know what they are selling ... For example I asked earphone for my shuffle ipod 3rd generation showing it but the they gave me an ear phone which just was like an ordinary earphone where I can't low and high the volume nor I can select the playlist ... Please read below
that I wrote to you in the email I've sent to you on last April as followed :-
Dear madam/sir,
It's me Santosh Lamichhane who just arrived to my place in Kathmandu, Nepal after a month visit in Bolivia and Argentina ...
Dear madam/sir, I like to inform you that while my visit in Santa Cruz de La sierra in Bolivia I bought a new earphone for my ipod shuffle 3G due to the problem in my old earphone on the date as followed in the bill of as shown
ALTEK
PN 26986 VN 24186
Vendedor:
Federico
Date 02/04/2012 time: 03:34:22 PM
I did checked the earphone there same time and found that I can't lower or high the volume from that new purchased earphone and even asked why and one of your senior staff said it might be the problem of my ipod shuffle's setting, Since the beginning of the time of purchase till I came to Nepal 4 days ago I didn't use the ipod because I'm not able to increase the volume and I didn't took my laptop with me while my visit there ...
But when I try to restore my shuffle here ; even that doesn't works ... Today and yesterday when I checked my friend's earphone of ipod - it was working on my shuffle and my earphone also working in his classic ...
I want to kindly request you since I showed my shuffle at the time of buying earphone there in Altek, San Martin AV in SAnta Cruz de la Sierra in Bolivia and asked I need the earphone for my ipod shuffle 3G It's not my fault ... Could you please ask the agents of apple here in Kathmandu to replace it with the working the right compatible earphone for me ...
Hope to hear from you very soon ...
Thanking you
From Santosh Lamichhane,
Cell +977 9802033662, 9813716393,
+977 (1) 5002018 Res ...
1210 Tikhedewal 28, Lalitpur SMPC 14, Kathmandu, Nepal

You will not get a reply from Apple in these forums. As stated in the information to which we all agreed when we signed up here, these forums are for user-to-user assistance, not for getting technical assistance from Apple. All you will get here is suggestions and commiseration from we your fellow users. If you want to express your displeasure directly to Apple, call the tech support line and ask to speak with Customer Relations and see if there's anything they can do for you. Please keep in mind that the CR rep will not have caused your problems, so keep your calm and be polite; they're just working stiffs too.
Message was edited by: Dave Sawyer

Disappointing support - will not buy creative products any more

Hi,
just wanted to share my experience with creative support. Just to keep in mind for those planning to buy creative products...
I bought a Zen X-fi 2 last summer. Mainly the features of sleep-timer and alarm using any mp3 file have been my selection criteria for this player, because I was interested in automatic switch-off in the evening and a wakeup in the morning by some nice music instead of a standard beeping of my alarm clock.
Unfortunately, I am really disappointed now by creative. As I already reported here (<a rel="nofollow" target="_blank" href="http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)"]http://forums.creative.com/t5/MP3-Players/Zen-X-Fi-2-Problems-with-snooze-function/m-p/56477)[/url] I experience some bugs with the above mentioned features. Let me summarize:
- interestingly, the alarm will repeat 3 times AT MAXIMUM, i.e., even if you choose "snooze" after the 3rd repeat, it will not repeat again.
--> official (!!) statement of creative: "it is the intended behavior of the player, which shall avoid discharging of the player in alarm mode."
?Well I cannot understand this, because it should be a simple "if" statement in the firmware, to check whether the user pushed the screen or not. Of course I understand, that if the user does not do anything after the alarm went off, the repeating signal of alarm should be restricted in repetition to avoid the complete discharging. But as soon as user interaction takes place, the player should behave like it is expected from the labeling on the screen, right?
?- One reproducible bug: In general the player repeats the alarm 3 times at maximum also, if you just hit the touch-screen once, but do not choose "snooze" or "turn off alarm" (in addition, the buttons on the screen are too tiny in my opinion - just try to push the right button if you're sleepy in the morning...). BUT: at certain initial times of alarm (e.g. 6:40, 7:45 or 6:50, 7:50, 7:5), if you just hit the touchscreen once without further selections, the alarm does not repeat 3 times, but only once or twice AND it will repeat one or two hours later.
?--> Very interesting behavior. The only reaction of creative support: "we forwarded the feedback to our developers, but we cannot tell you if your recommendations will be implemented into the next firmware."
?Why are bugs like that treated as "feedback" or "recommendation" that apparently have not to be resolved?
?- finally, if you use the sleep-timer and your player powers-off in the evening (in the middle of a song, if you listen to music), then the player will continue the song as soon as you turned off the alarm the next morning. This is annoying, because you have to go to "Music -> now playing" and stop it also. A behavior I would not expect, do you agree?
I waited for a corrected firmware for half a year now - nothing changed, only standard replies of the support, no offers how to solve these problems.
Perhaps you now understand why I cannot recommend creative any more and definitely will not buy or recommend any creative product in the future.
Originally, I thought that companies are interested in satisfied customers - seems like creative is going a different way...
Keep this in mind before you finally choose creative...
regards
pacman2

Hi Susan WW,
I apologize, I'm a bit unclear on the exact nature of your issue. If you are saying that you are having issues connecting to the iTunes Store directly from your iPad, for example to purchase music, you may find the troubleshooting in the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

Best Buy Gift Card Reserve Offer FAQs

Best Buy Gift Card Reserve Offer Registration Period 2/2/2014 – 2/15/2014 FAQs
How does the Best Buy Gift Card Reserve Offer 2014 work?
Reserve a $50 Best Buy gift card from 2/2/14 at 12:00:01 a.m. CT to 2/15/14 at 11:59:59 p.m. CT.
Get it when you buy a new cell phone with 2-year agreement at a Best Buy store or Best Buy Mobile specialty store during normal store hours from 2/2/14 to 12/31/14 or at BestBuy.com from 2/2/14 at 12:00:01 a.m. CT to 12/31/14 at 11:59:59 p.m. CT.
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Visit Gift Card Reserve Offer by 2/15/14 CT and follow online instructions to register your e-mail address and the cell phone number or landline phone number (excluding voice-over-Internet phone numbers) you plan to activate with the purchase of a qualifying cell phone. A Mobile Phone Specialist at a Best Buy or Best Buy Mobile specialty store can also complete the registration process for you. You must be 18 or older (except AL and NE, 19 or older) to participate.
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Hello SeanK_,
Buying a new phone is an exciting time. I'm always looking forward to the time when I can upgrade to the latest and greatest model. It sounds like you've been through a difficult time upgrading yours, and I'm truly sorry for the frustration you have experienced. I would be happy to help you get this sorted out.
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