Loyalty system

Question

Hi gurus,
Our organization wants to implement a loyalty/rewards system for both the customers and the Call Agents with the ff. guidelines:
A. Instant gratification for the customer for upselling
    1. Minimum order should be half case of beer
    2. Free goods for a customer that will upgrade from half case to 1 case
    3. Free goods for a customer that will accumulate 10 cases of beer
    4. Reward points or free goods for Agent
B. Instant gratification for the customer for referrals
    1. Free beer for a customer if his/her referral eventually makes an order
I gathered that CRM doesn't have a true rewards system so I'm wondering if these requirements are feasible.  As an interim solution, we're planning to just customize reports for each requirement but there's still the concern of system performance since the Agent will have to generate a particular report whenever a customer calls.  Another option is to display the quantity of the free goods/reward points on the transaction screen everytime a customer calls.  The question is if it's a practical and an efficient monitoring method and how to go about it.  Hope you can enlighten us.  Thanks.
Thessa

Answer 1

Hi Damaris,
Most likely the Number Range entry for Point Account Set has not been maintained correctly . Due to this the creation of a Point Account Set ( which isa child of Membership and created automatically during save of the Membership ) fails .
When the creation of Point Account Set Fails , the Save of Membership also fails .
In order to fix the problem , fix the entry in the transaction SNRO for the Number Range Object LOY_PTACCT .
Rgds, Gervase