Loyalty/rewards system

Hi gurus,
Our organization wants to implement a loyalty/rewards system for both the customers and the Call Agents with the ff. guidelines:
A. Instant prize for the customer upon order
1. Free cap for a customer that will order no less than 1 case which he/she can claim immediately or later on
2. Free cooler for a customer that will accumulate 10 cases if he/she didn't avail of the free caps
B. Instant prize for the customer / Call Agent for referrals
1. Free item for the customer or Agent if the person/s he/she referred eventually made an order
I gathered that CRM 4.0 doesn't have a true rewards system so I'm wondering if these requirements are feasible. As an interim solution, we're planning to just customize reports for each requirement but there's still the concern of system performance since the Agent will have to generate a particular report whenever a customer calls. Another option is to display the quantity of the free items/reward points on the transaction screen (CIC) everytime a customer calls. The question is if it's a practical and an efficient monitoring method and how to go about it. Hope you can enlighten us on this matter.
Thanks in advance,
Thessa

There is no obligation on anyone's part to "keep up". That is a personal choice, not a requirement. Apple's upgrade schedule for all hardware is pretty well known now and has been for some time. Apple has released a new iPhone model every 12 months since the original iPhone was released. In the cell phone business, the cell phone carrier is the one that provides a discount on a selected cell phone with a two year contract required for the discount they provide. The more you spend on a monthly basis with the cell phone carrier, the quicker you qualify for upgrade or subsidized pricing with a new phone - at least with AT&T. Some AT&T subscribers qualify for upgrade or subsidized pricing with a new phone every 12 months which can coincide when a new iPhone is released or shortly thereafter. Most other subscribers qualify for upgrade or subsidized pricing with a new phone every 18 months or so. If someone that qualifies for upgrade or subsidized pricing with a new phone every 18 months must "keep up" and have the new iPhone model when released which is not required, they will pay more for it. It is expensive to "keep up".
Ask the same question about EVERY computer manufacturer and cell phone manufacturer. No other computer manufacturer or cell phone manufacturer does this so why would anyone think Apple would or should be any different in this regard?

Similar Messages

Customer Loyalty Rewards?

Has anyone been with Verizon since 1992 without lapse in service? I have been and to this date I seem to be still be treated like any person off the street.
It's funny just going way back I had an analog phone just after the "Brick" to the flip phones and remembering that Verizon had to shut my service down since Analog is going offline even though my phone worked great. So I had to upgrade to an analog/digital phone and throw out my $1400 investment and a newer plan that costs more. Now here we go again as another post went in about having to pay for a data plan she does not use. Now we have to buy a new phone plan with the data to get a decent phone for I had my Motorola for about 4 years now.
Isn't there any rewards to the loyal customers out there who keeps the company going and pay month after month without a hitch?
Thanks for listening...

The only loyalty plan is NE2.
Does your landline, cable, electric company offer you a loyalty program for being with them all these years?
FYI Verizon Wireless came to be in 2000.

£5 Loyalty reward

I have been out of contract since March. Two years ago I took out one of the early 4G tariffs, 3Gb of data (which has since been updated to 6Gb) and the Lumia 920. My tariff is £47 (excluding the non direct debit charge). I finally got around to phoning CS yesterday. I was offered a £5 loyalty bonus for the next 4 months. Prior to talking out my contract, T-Mobile had been giving me £10 pm for upto 12 months (on a slightly cheaper tariff). £5 strikes me as being particularly tight, I guestimate that up to £20 of my phone tariff is the handset subsidy, which has clearly now been recovered. My guestimate seems to be fairly acurate given that the same SIM only tariff is £23. So is £5 for such a short period now the company standard? I don't want to leave EE (been a customer since one2one) but I am loathed to pay £60 (4*15) for the next 4 months whilst i wait to see if MS release any flagship Lumias. I guess it does make sense to cancel my contract. I could either take the 6Gb EE 30 day SIM and save £20pm or go to Carphone warehouse and take the 12 month 6Gb EE SIM which with the £36 cash back means a saving of £27pm. Or just leave EE, period. Being a loyal customer seems to be an expensive propostion.

Thank you for replying. Yes you are correct that EE do not have to offer discounts. In the event that they want to retain customers though it might be prudent to offer meaningful loyaly rewards. I have been a customer for 19 years. If I had been offered the amount that had previosly been on the table (ie £10 when they were T-Mobile), I would have accepted it immediately and it is probable that i would have remained a customer. As things stand, i will either leave EE or use a third party such as CPW to obtain a better EE deal than EE offer the public directly. In the first senario they will have lost my custom, in the second they will have to provide a discount of £3 pm and additionally pay CPW their commision. I really don't understand your animosity. I am also somewhat lost at you (seemingly) taking umbrage at my guessing at the percentage of the tariff that pertains to the subsidy. Are you suggesting that my figures are flawed? Regarding the 6Gb data limit, again I am perplexed. IMO, EE increasing the limit was an act of generousity. That said, at no point since it was offered have i gone over the previous 3Gb limit. At the time of taking the contract out, i knew that i would, as an early adopter, being paying over the odds. That has absolutely nothing to do with my complaint.

Loyalty system

Hi gurus,
Our organization wants to implement a loyalty/rewards system for both the customers and the Call Agents with the ff. guidelines:
A. Instant gratification for the customer for upselling
    1. Minimum order should be half case of beer
    2. Free goods for a customer that will upgrade from half case to 1 case
    3. Free goods for a customer that will accumulate 10 cases of beer
    4. Reward points or free goods for Agent
B. Instant gratification for the customer for referrals
    1. Free beer for a customer if his/her referral eventually makes an order
I gathered that CRM doesn't have a true rewards system so I'm wondering if these requirements are feasible. As an interim solution, we're planning to just customize reports for each requirement but there's still the concern of system performance since the Agent will have to generate a particular report whenever a customer calls. Another option is to display the quantity of the free goods/reward points on the transaction screen everytime a customer calls. The question is if it's a practical and an efficient monitoring method and how to go about it. Hope you can enlighten us. Thanks.
Thessa

Hi Damaris,
Most likely the Number Range entry for Point Account Set has not been maintained correctly . Due to this the creation of a Point Account Set ( which isa child of Membership and created automatically during save of the Membership ) fails .
When the creation of Point Account Set Fails , the Save of Membership also fails .
In order to fix the problem , fix the entry in the transaction SNRO for the Number Range Object LOY_PTACCT .
Rgds, Gervase

Awful shopping experience and potential massive system flaw on Preorder Consoles

Hello, I wanted to take the time to write a lengthy post as it seems BB Corporate is active here and tends to take the feedback given here seriously to document my terrible shopping experience recently at BB store #293 in Rockville, MD.
To give some background about myself, I am an ITPro that has very fond memories of buying some of my favorite tech toys through the years from BB when I first started getting paychecks in High School and I'm now in my mid-30s with considerably more spending power. Even with the rise of online competitors like Amazon and Newegg, I still had a soft spot for BB and their big box presentation while local competitors like CompUSA and CC fell by the wayside. I was happy to see BB make a comeback in recent years and their RewardsZone (MyBB) rewards system has been a mostly trouble-free experience since its inception.
Over the last few years, I tended to make a lot of my big ticket purchases at BB due to the flexibility of their no interest financing, or the option to get 5-10% rewards on purchases paid in full, enough to qualify me for various levels of Elite membership ($2500-3000 spent per year). I was on track again for similar spending this year with the purchase of a Surface Pro 3 for my girlfriend, which I paid in full to receive the 10% in rewards for ~$90 in Reward Certs.
We decided to check out the new consoles as well, and she favored the white edition PS4 so we went ahead and pre-ordered the white PS4 Destiny bundle on Aug. 29 2014 on a whim. I took the option to pay it in full to get the benefit of the 10% rewards and was assured by the sales rep Jesse that the 10% rewards wouldn't be a problem when I picked the console up after the promotion ended, because I had already paid in full.
So we came back on Destiny launch day, 9/9 and it was perfect, great in-store experience that you simply cannot get buying online. Walked in, Jesse was there again and had the console under the counter and even the local Sony rep was there, talking up the game and console. Best part was they started throwing SWAG on us, PS4 lanyard, Destiny Bundle T-shirt and apparently there was even a free Gamers Club Unlocked membership I didn't even know about (I do a lot of research on my buys but again, this was bought on a whim) that was active, so I really felt great about my purchase with a fantastic in-store experience. We went ahead and picked up Last of Us Remastered too, since we loved it on PS3 and we got 20% off with our new Gamers Club membership!
But that's when things started to go downhill. Apparently there was a new employee working that day that Jesse was training, I am not sure if that was where things were missed, or what, but Jesse has provided me great service in the past so I don't really fault him here. We also wanted to apply the $95 in certs to the transaction that would have totaled around $463, so with the original prepaid amount of $450 minus the $95 in certs, we should have been owed ~$80 back to the card.. Instead, I was asked for my BB Credit Card again and it was swiped thinking that was to get the ~$80 back on the card, but apparently it charged the card again for the balance of $463 minus $95 in certs. I thought the transaction was a bit off, but figured they would just reverse the original $450 prepaid amount to charge the new transaction.
Fast forward a month, on 10/11, I checked my BB Credit Card statement to pay off the PS4 and was shocked to see an interest charge. In 3-4 years of having this card, I have never been charged interest once. It was a non-trivial amount of $13 and I traced it back to the 8/29 pre-order for $450 that I thought was reversed in-store. I was then even more shocked to see the 2nd $364 transaction on the card, so I had essentially PAID FOR TWO Playstation 4 consoles!
So I immediately gathered up all my documentation (CC statements, RZ print outs, pre-order and in-store pick up receipts) and headed back to Best Buy. It was a Saturday so things were busy, but the initial CS reps were responsive and tried to help with the situation. The problem is, no one knew how to fix it. Apparently, there is/was a *MASSIVE* glitch in BestBuy's point of sale system where you cannot apply both a preorder AND a RW Cert to a single transaction. The system applies/attaches the preorder to the transaction but does not reduce the balance by that amount, because it is overwritten by the Reward Zone cert transaction. It took at least 1 hour for 2 knowledgeable and extremely helpful tech managers (Alan and a woman I believe named Sheila) who almost immediately identified and acknowledged they had seen this problem before. They also said the sales reps should have known this.
The problem was they kept insisting they could not simply return/void out the in-store 9/9 transaction of ~$363 because it was over 1 month and closed. They also said they could not simply refund the $450 prepaid amount because the system was showing it was already applied to the in-store pickup transaction, even though the receipts, my CC statement all clearly show the in-store transaction was NOT reduced by the $450 prepaid amount.
Now here's where things get ugly, one manager, Nucleo, was called over and simply did not have any intent to help. One of the employees I would prefer not to name said they believed he just didn't know how to fix the problem and they would prefer to just go to their General Manager, Dave. Dave was busy on Saturday, I am sure, so it took him some time to come over, but he genuinely seemed interested in fixing the problem. Together with Sheila, they came up with the solution of voiding out the in-store transaction manually, and then scanning a return for a $15 accessory item to make me whole on the interest I was charged. They also said the prorated portion of the Reward Zone Certs of ~$87 would be refunded to my BB account within a few days.
I thought that would be the end of it....until I checked my BB account a few days later and was shocked to see I had a NEGATIVE balance in RZ points. Voiding the in-store transaction of $363 without refunding the $87 in RZ certs left me in a negative balance! Again, I made my way to the Rockville BB store with all documentation in hand and this time, I packed up the PS4, which I had seldom-used at this point because I simply did not feel the transaction was completed. I fully intended to just return the system and either wash my hands of this transaction, or return it and try to complete the transaction from scratch.
This time, unfortunately, the GM Dave was not on duty, it was only Nucleo. Sad to say, he actually provided better customer service when he tried to ignore the problem. This time, he tried to indicate it was MY FAULT that I allowed myself to be charged twice, asking "what I want to know is, if you paid for it why did you let us charge your card again?". I replied that it was a FLAW IN BB's SYSTEM and that I assumed HIS employees knew what they were doing because I simply do NOT PREORDER consoles on a weekly, monthly or even yearly cycle. At this point, both of our voices and tempers were escalated, it was one of my most unpleasant in-store experiences especially knowing I was being wronged and this person Nucleo had no intention of trying to fix the problem caused by BB's system. In all of this transaction, this dealing with Nucleo is the only reason I am writing this post now, I feel everyone else did their best to try and fix the problem, but this guy is just in the wrong business because his customer service skills are awful. Ultimately the visit ended with no resolution, the employees that had been helpful throughout (Alan, Amber, and one other tall younger man) insisted the certs of $87 would get credited back in a few days and the credits for the original $450 prepaid would also come but may take longer after they spoke with MyBB reps on the phone.
So I waited patiently for another 2-3 weeks and the points from both the prorated $87 rewards (original $95) and the estimated 2250 points ($45) from the 10% $450 prepaid amount had still not yet arrived. When they didn't, I took a different tack and contacted MyBB Elite. The rep was responsive and understanding, and it took a good 10 minutes for her to get her bearings while I explained the situation. I also provided all of my documentation and she was able to verify and document it in her notes. She immediately re-issued or pushed through the $87 in Reward Zone certs from the refunded in-store transaction while I was on the phone, and said the remainder $450 was also in process and should come through in 5-8 business days.
I had to call 2 more times, both times the reps insisted the $450 prepaid was still in process and approved, but it was most likely the same glitch that prevented the prepaid from being applied properly, it simply could not get points attached to it because it was counted as part of another transaction. The 3rd time I spoke with a supervisor/escalation rep and they said the transaction would be funded.
Finally, I called up again a few weeks ago and was at my wit's end because I still did not see a resolution. Somehow, this rep was able to push the amount through which was $45. It was unattached to the original transaction as just Customer Satisfaction. Throughout this experience, I do feel everyone was interested in trying to get this resolved for me except for Nucleo, who really tried to make me feel like this entire ordeal was MY FAULT. The BB rep on the phone apologized and said she hoped this had not impacted my willingness to shop at BB in the future, but I answered frankly, that it has impacted my willingness negatively, as there was numerous deals on various tech toys and gifts in the last few months that I simply did not feel good about making at BB due to this experience.
I wanted to post this so that you can use this feedback as it shows how quickly someone's opinion and preferences can change on a single bad shopping experience. And while I am not one who is going to take a faux-stand and say I will never shop at BB again, I will certainly look at more alternatives rather than going to BB for certain buying habits in the future. Oh, and someone should speak with Nucleo, he is absolutely in the wrong line of business.
Thanks for reading! I will be happy to provide any documentation or member # via PM for your verification if you are interested. Some of the dollar amounts are rough/estimated as this transaction is now so old it no longer appears on my recent 3 month history.
Regards,
Jerry

Dear Jerry,
Thank you for coming to us on the forums and sharing your recent tribulations around this purchase. I can fully empathize with your disappointment in the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Any frustration this lengthy experience may have caused you is completely understandable. For something that seems like it should be so simple from a customer standpoint like correcting rewards points, can sometimes not be so cut and dry on the other side of things.
I had the pleasure of being a manager in our stores for a couple years before I came to work at the corporate level. There were interactions that challenged my knowledge level and my patience in that time, but I was always working to educate the customer and leave them feeling heard and appreciated. This should be the goal of all of our managers to express through their words and actions with our customers. My apologies if you didn’t witness this in your exchanges with Nucleo. I can fully empathize with your disappointment with the treatment you spoke of in your post as I have experienced this with other retailers in the past as well. Using your email address you supplied here on the forums, I was able to verify your interactions with our phone support and that your points issue appears to have been corrected. This process should not have taken as much effort and follow up on your part as it did.
The information regarding the preorder points issue you described has been documented here for review by the appropriate business teams. Your feedback has also been passed along to the General Manager at the Rockville, MD (store 293) location to be used for coaching and training with his team. Please don’t hesitate to reach out to us with any other questions or concerns. I am genuinely sorry that this occurrence has damaged your inclination to come to Best Buy for your technology needs, and I hope you will continue to visit our stores in the future. Your loyalty is much appreciated.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

How to create a system start up on an external drive

I bought a new external drive and I thought it would be a good idea to be able to start up from that drive in case my primary drive doesn't work.
Assuming that is a good idea I'd appreciate some tips. I downloaded a copy of Carbon Copy Cloner and was about to use it to install a copy of my system on my external but it occurred to me that I might as well use my original system software since I own it.
So if I am to install another copy of OSX on my external are there any issues to be aware of? I assume I should install a stripped down version? And how will my system know what suystem to use when it boots?
iMac, 800 MHz PowerPC G4 Mac OS X (10.4.8) 768 SDRAM

It means your clone is not recognized as bootable. Try this:
Open the Startup Disk preference in System Preferences. If your clone volume is in the icon list select it and click on the Restart button. If there's no problem with the clone your computer will boot from it. You will know that this is the case because the clone volume should appear at the top of the drive icons display on your Desktop.
To return to your normal startup volume do the above except this time select your normal startup volume before clicking on the Restart button.
This should "bless" the clone which should now be usable via OPTION booting.
If this doesn't work then for whatever reason your clone was unsuccessful. I suggest you erase the drive and do it again, but this time follow the procedure I posted previously (don't use SuperDuper.)
Be sure you also do the following before creating your clone:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. After the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now shutdown the computer for a couple of minutes and then restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Strange system-wide bahviour

I don't know if this is a virus, or what. I've noticed two strange phenomena over the past several days.
1. Under the apple menu, I get reduplication of Restart, Shutdown and Log out.
The bottom of the menu goes:
"Sleep
Restart...
Restart
Shut Down...
Shut Down
Log Out 'My Name'
Log Out 'My Name'"
The duplication is not exactly the same, I guess, because one has an ellipsis and the other doesn't. Still, I don't get why.
2. A heavy black frame appears around certain icons and blocks of text. It's a bit ugly and obtrusive. The frame appears mainly after I've selected the icon (especially the left-pointing arrowhead icon on safari), but then lingers after. If I could figure out how to attach a photo to these messages, I could show exactly what I mean here, but alas...
Anyone have any insight on this problem?
Thanks...
MacBook Pro Mac OS X (10.2.x)
Powerbook G4 Mac OS X (10.4.8)
Powerbook G4 Mac OS X (10.2.x)

Sounds like you have some third-party software installed that modifies the system menus. By any chance do you have FruitMenu installed?
The Restart and Shutdown commands without the ellipsis does an immediate restart or shutdown without interaction. The ones with the ellipsis pops an "Are you sure" dialog with options.
The black frame can be removed by opening Universal Access preference and being sure you have Voiceover turned OFF.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Voting system, questions and answers.

Ok, you can call me blind, dumb or whatever you want but... I simply can't find how to give someone votes (I don't even know how many I have lefy), how to mark my post as a question or as an answered question.
Could someone explain me as if I were 4...
Thanks.
JP

I absolutely hear what you're saying.
But you pose the question: "Is it really about the levels, or about helping our fellow users" ?
Why must it be either, or. Why can't it be about both: Helping fellow users, and feeling good about having rendered that help -- both for the sake of rendering help and for the sake of that tiny carrot called appreciation in the form of + votes and leveling.
The old Discussions system expressly rewarded people who contributed and for receiving the thanks of one's fellow users in the form of + votes. Custom avatar privileges were conferred upon those who qualified for Level 3 status. Lounge access was given to those who qualified for Level 4 status. And under that reward system, the Discussions were vibrant, (imo) thoughtful (for the most part), involved many different users and concerned many different topics.
It's true, as someone pointed out earlier, that children get gold stars. Adults don't. That's also true. Adults get something else, bonuses, an increase in their return on investment, other rewards. Yankees Third Baseman Alex Rodriguez just won the MVP (Most Valuable Player) award in the American League in US Baseball for the season just ended. Did he play so well during the year strictly for the award, the publicity and recognition that went along with it, or for the one million US $ bonus that he got as a result? No, of course not. He's a competitor and a professional athlete and he no doubt wanted to do his best and help his team win, regardless of the prizes and recognition. But was he happy to receive the awards he got? I would imagine so.
IMO, it was about both helping for the sake of helping and about being recognized for having helped in some extremely small way that didn't cost anybody. Now that extremely small carrot, that tiny but nonetheless palpable sense of feel-good recognition has been taken away for reasons that (to me anyway) just don't seem particularly compelling and seem almost certain to result in less people participating in fewer Discussions.

Loyalty points are stored in which entity?

Hi,
I need to integrate Siebel's loyalty management with ATG and for That I need to know What is the data that flows from Siebel to ATG for loyalty functionality.
So I need to know below things-
In which entity loyalty/reward points are stored in Siebel or Where exactly is the loyalty points in Siebel?
Regards,
Prateek

There are several tables that hold variant info .. you can find these in SE11 / SE16 looking for VARI* e.g. VARID Variant directory, VARIT Variant texts -> but most of the time you should go through SAP function modules to read the contents of these e.g. RS_VARIANT_CONTENTS, as some of the data is held in INDX-type tables that you won't want to decode yourself...
Jonathan

External Drive Partition as System?

I have 3 Hard Drives now, and a problem.
One 7200 RPM internal 100 GB HDD. One 7200 USB External 160 GB HDD. And one 5400 25 GB HDD.
Problem: Originally I was going to split the internal 100 GB into two system drives (Panther & later Tiger) and use the 160 external for active data & the 25 GB for storage. I ended up using the whole 100 Internal for one system and was going to partition the external to put another system on part of it. However, OS X won't allow me to install a system to the external. It says that the PC can't start up from this drive.
Is there a way around this? If not, is there a fast way to partition the 100 GB internal and transfer the system & user data that I just installed into it. Or must I erase it ? I still have my old system on the 25 GB HDD.
Sawtooth AGP 1 GHz Sonnet/ Encore G4 512 GB RAM Mac OS X (10.3.9)
AGP 350 MHz G4 512 GB RAM Mac OS X (10.3.9)

Can't boot your computer from a USB drive. Buy a Firewire enclosure and put the drive into a Firewire enclosure. You can then partition it and install OS X on one of the partitions and be able to boot from it.
You can install OS X on a USB drive, but in your case it may be that the drive is not formatted Mac OS Extended but may instead be formatted MSDOS or plain HFS.
Partitioning a drive will erase all the data on the drive.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

What types of third party loyalty solution can SAP POS 9.5 intergrate with

What types of third party loyalty solution can SAP POS 9.5 intergrate with (reserached already Rediron, and DBS)?
Looking For Loyalty\rewards and giftcard solution. Any advice would be appreciated.

Hi Hiram,
The SAP POS Suite has solutions already in place for Loyalty - Allegiance Analytics and for Gift Card - SVA. However, there are other 3rd party options that can be incorporated into the POS as well, but you would need to contact those vendors directly.
Regards,
Mark

OS re-install; previous systems; recovered files #1, #2....

Hi,
A while back I was one of those people who had problems with the Intel iMac hanging and never being able to boot up again after installing system updates.
I reinstalled the operating system twice...(and since then learned to download the system update from the site first and installing locally).
Couple question:
1) I have a two "Previous System" in my Macintosh HD, from the two re-installations, naturally. Is it safe to delete these folders?
2) I notice that I often have "Recovered Files" appearing in my trash bin. They just appear, and if I don't empty it out, they start piling up like Recovered files #1, #2, etc. Why is this happening?
3) Oh and a side question...the scroll on my Mighty Mouse doesn't work anymore. Any idea how long these are covered under warranty...and to answer my next question, should the warranty be short...is there another recommended mouse that has the same funcionality as the might mouse that can load the dashboard and zoom out to see all open windows at once?
Thanks!

1. Yes, you can delete the PSFs.
2. This will explain the recovered files in the Trash.
3. If you don't have an AppleCare warranty the mouse is covered for 1 year. Any multi-button mouse can replace it. One of the very best (but expensive) is the LogiTech MX Revolution. It retails for $99 but can be found cheaper if you shop. Get the shareware utility SteerMouse (VersionTracker or MacUpdate) to use with it to program the various controls. Avoid using the LogiTech software which can be problematic.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Problem Deleting Previous System after Archive and Install

Earlier in my time with this wonderful iMac, I did an Archive and Install to try and resolve a slight problem. I read all the docs beforehand and knew it would save the previous system in its own folder and saw that I could likely delete that folder afterwards.
I have waited months since then, (almost forgotten about this folder) but have never had reason to want anything there, so today decided to delete it.
I dragged the entire previous system folder to trash and tried to empty trash. It deleted most of the stuff, but kept one package DownloadReader7.pkg complaining of locked files.
I have used Pacificist to look at the contents of this package and it says it is a receipt. It contains elements of Adobe Reader Download Manager.app
I have looked on my present working system and can not find an equivalent.
So two questions...
1. Is it safe to delete this package (if I knew how)?
2. If it is safe to delete it, HOW do I, when it appears to have locked elements when I try to empty trash?

It's safe to delete any files in the PSF.
Usually all you need do is press the OPTION key before selecting Empty Trash. If that doesn't work the next thing to try is restart the computer after you've dragged the file to the Trash. If neither works then visit The XLab FAQs and read the FAQ on resolving Trash problems.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Cloning a system drive

I'm getting ready to upgrade FCP, Quicktime and possibly even to OS10.4.9. But before I do I would like to clone my system disk so in case anything goes wrong I can swap to the backup and get back to where I started.
I'm new to the Mac, what is a good application to make the clone with? Is there a Mac utility or do I have to get qa third party application?
Thanks

Do this:
How to Clone Using Restore Option of Disk Utility
1. Open Disk Utility from the Utilities folder.
2. Select the backup or destination volume from the left side list.
3. Click on the Erase tab in the DU main window. Set the format type to Mac OS Extended (journaled, if available) and click on the Erase button. This step can be skipped if the destination has already been freshly erased.
4. Click on the Restore tab in the DU main window.
5. Select the backup or destination volume from the left side list and drag it to the Destination entry field.
6. Select the startup or source volume from the left side list and drag it to the Source entry field.
7. Double-check you got it right, then click on the Restore button.
8. Select the destination drive on the Desktop and press COMMAND-I to open the Get Info window. At the bottom in the Ownership and Permissions section be sure the box labeled "Ignore Permissions on this Volume" is unchecked. Verify the settings for Ownership and Permissions as follows: Owner=system with read/write; Group=admin with read/write; Other with read-only. If they are not correct then reset them.
For added precaution you can boot into safe mode before doing the clone.
Why reward points?(Quoted from Discussions Terms of Use.)
The reward system helps to increase community participation. When a community member gives you (or another member) a reward for providing helpful advice or a solution to their question, your accumulated points will increase your status level within the community.
Members may reward you with 5 points if they deem that your reply is helpful and 10 points if you post a solution to their issue. Likewise, when you mark a reply as Helpful or Solved in your own created topic, you will be awarding the respondent with the same point values.

Reward points

I don't know how you guys feel about it, but I find it rather frustrating that one puts time in reading and answer forum posts and the original poster doesn't care to reward anybody for the effort. My suggestion would be to automatically reward all the posts after X time if the original poster doesn't do it. And if the poster still post questions without rewarding, he should be excluded after the Xth time. Btw, I'm not a point hunter at all (I've only 26 points or so).

Hi Eddy,
the problem, that you get points from poster X and don't get some from poster Y will exist as long as SDN will exist. <b>But</b> IMHO the main intention of any contributor on SDN should be, well, just to contribute without asking for "Thank you"s and/or points. Locking somebody out for not rewarding is a total overclocking of the reward system from my point of view. Where will you stop then? One logical consequence of locking somebody out for not rewarding would be to lock somebody else out for not giving a correct answer (like i also did, for example in this Determining the number of new lines in a string). If you insist, you could start opening a personal "black list" of posters, which didn't reward your answers once or twice or whatever.
On the other hand, an automated rewarding is actually impossible, since it's (at the moment, because of the existing restrictions in artificial intelligence) not possible to rate an answer without human interaction. There are already some "helpful hands" which scan the forums for unrewarded answers (although the decisions which answer in case of multiple answers gets how many points is not always reasonable).
Regards
Stefan

Loyalty/rewards system

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