LUMIA 720 replaced with inferior product

My Lumia 720 was replaced under extended warranty scheme. The service center apparently REPLACED with LUMIA 735. However, upon looking at the description available in phone menu it reads as below:
Model Name: id319-1
Name: Windows Phone
Software: Windows Phone 8.10
OS version: 8.10.14147.0
Firmware revision number: 02038.00000.14324.26001
Hardware revision number: 1.0.0.0
Radio software version: 201c1.00310.0001
Chip SOC version: 8926
MAC address: 74-E2-8C-BC-5E-98
IMEI: 354************
I feel cheated now as it doesn't say that this phone is Lumia 735. It also does not have wireless charging option.
Moderator's note: The IMEI number was edited. For security purposes, posting such is not allowed in this community.

To make 735 support wireless charging, you should purchase it's wireless shell.
E50->6120C->E51->E52->Lumia 620 -> Lumia 830

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Older product needs to be replaced with new product?

Hi all,
I have a requirement
older product code(material/sku)     new material /sku
abc                                                     xyz
10                                                        20                                      sales qty
product code                        qty (before )                      qty (after)
def                                       20                                        30
required changes
1. if older product is abc then it should be taken as xyz
2. if older product is abc then it should be moved to def product code too.
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Lumia 720 glass breaks after first fall from 10 in...

To my sheer HORROR,
My new Lumia 720 slipped outta my hands, landed on my lap, and then slipped from there too, to fall on the floor. The glass was cracked severly. Even then, the phone is operational, the MIC is off and the phone is not connecting to the PC, although charging is working.
This is a serious design fail from NOKIA who are known for there Product Durability. Most of my previous phones were NOKIA (3310, 1100, 6630, lumia 900) and all have faced many falls but this phone (lumia 720) disaapointment.
Its not even a month old, and I rush it to the nearest NOKIA care centre. (previous visit was after 2 days of buying and a software error while updating). the NOKIA care executives were friendly, but were asking me to burn my pocket (not just a hole) and shelve Rs.8500, for the screen and glass assembly. I was bewildered. Hence i took this to the internet. Lot of reading and back and forth made me realize there is a faint hope in this scenaio. The Nokia care people are happily showing off other lumia 720's with broken screen to me as if they are laughing "look you moron, there are other idiots too, who bought this phone."
Following are my finding on this issue:
The repair cost ismore than half of the cost of the phone.
The damage with such a minor fall, is still my reponsibility as NOKIA warranty policy will consider this as a ACT of GOD (or the customer),
This site provides the digitizer assembly seperately for just $15. that means the actual damge done by me should not cause me more than $20 yet I am being asked roughly $140. that is 7 times more than the actual damage.
I want to ASK NOKIA here, is this how they are trying to mint money from the customers. The reason I opted out of Apple, or Samsung, is beacause of our believe in Nokia. But this time it has failed me.
Hello NOKIA, can i file a lawsuit againt you.

kumararjuns wrote:
same problem with me... fell down from my bed n now its craked.. couldn't believe a mere call like that could break the so called goriilla glass.. the phone works though.. lost the belief i had in Nokia..
Mentioned HERE too .. so where will you go now ???
Finally its a Glass. Its high Scratch resistant ..so leave aside breaking, it MAY get scratched too thru' abuse ..

Synch vs backup query lumia 720

I want to buy a lumia 720 but with only 8gb storage, can somebody please confirm how sky drive works? I know I can back up, but is that more of a synch - ie if I delete from my phone (to free space), will that delete from sky drive too?
Solved!
Go to Solution.

When you backup photos to SkyDrive they will remain there if you delete them from the phone. By default the resolution of a copied photo is lower though unless you sync over WiFi and have selected to sync in best quality.
There are also apps like THIS to sync full res at any time. In this case as well when you remove the photo from he phone it will remain on SkyDrive. Alternatively you can copy the photos off of the phone using a USB connection with a PC or Mac.
Go check out THIS for more information
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Replacement of 3 days old Nokia Lumia 720 manufact...

Nokia dealer sold me damaged mobile. I submitted my new device on 28th august for replacement to nokia care center but after 14 days they call me saying that my mobile is repaired. But i specifically said in complaint that i don't wan't my new device to be repaired, i need is replacement. I purchased it on 20th august & since 2nd day it started hanging that too continously & was unable to use it. On 23 i Visited nokia care center for replacement but they sais that it is just software problem. But they didn't got updated software so, they told me visit another nokia care center because we have two nokia care center in our city. but the working hours were about to finish. I visited them on monday i.e. on 25th august & they did software update. On the same day i found that problem was still there so i visited them back on next day but they didn't logged my complaint & kept my mobile without providing any job. They said to me that they want's to use my mobile so that they can see problem on their own. On next 27th they provide me new job sheet no. & took my mobile. & on 28 i logged another complaint on live chat for replacement & told them the whole story. & after that what happened i told you above. Please help me i this regards as soon as possible because i am using borrowed mobile which i have to give back soon or else i don't have any mobile to contact with. please help me...

Im sorry I dont know how to start a topic, hope you all dont mind but really need advice.
My boyfriend bought me a Nokia Lumia 720 for my birthday 6th of Sept this year. I had it only a week and when I dropped it and I smashed the screen. Instead of sending it nokia, I completely did the wrong thing and brought it to the local repair shop as I thought it would be done there and then and so the story begins.
The technician had a look at it and quoted 50 to 60 euro for a new screen as the LCD was still working, I said fine so he ordered the part in and let me use my phone till it came. Week or two later brought it up and he said it would be fixed within the hour. I came back only to be told he had trouble getting it apart and it would not be ready till the next day.
My boyfriend went up to get it the next day and he was told there was another problem, the screen and LCD were fused together so the technician said the part he got was no good that I need the two of them together and would be bout 90 euro. As the phone was in a million pieces I kinda didn't have a choice so told him that was fine and go ahead to order it.
Another week or two went and I got a phone call to say he could not get the part he wanted so he had to order the hole front of the phone and it would be now 150 for parts and labour. I gave the extra money as I was really fed up and just wanted my phone back that I barely used. I waited and waited and the part finally arrived around the 24 of Oct, I know because I was fuming it wouldn't be ready as I was going to England on the 27th Oct.
My boyfriend was in touch with them while i was away and it was suppose to be collected on the Saturday the 1st of November.I was really excited as I was coming home that night to my fixed phone but again it didn't happen.
The technician told my boyfriend (after staying an hour or so and been back and forth to the shop) that it was still calibrating and wouldn't be ready till Monday. Monday came and as I was working my boyfriend collected it, I finally had my phone but alas it was too good to be true. The camera was not working and when I got my boyfriend too ring me (when he was beside me) I could not hear a thing. On the Tuesday morning he brought it back and told him the issues, the technician was full of apologies and said he would have another look, he updated or restored the phone and told him to bring it home and when it finished what it was doing everything would be okay.
After the clogs on the screen went off I tried to switch it back on like the technition said but it never did, I even tried charging it but it was like it was dead nothing happened. I went straight back to the shop put it on the counter and told him to fix my phone that what ever he did its not working at all now. Again he was full of apologies and said he would take it home and see what he can do. My boyfriend rang a couple of days later and the technician said he is going to order a camera piece for it, I said I was not paying for it as the camera was working when we brought it up, he said he would "take the hit for it" and it will be 10 to 24 days delivery.
I rang and talked to the manager saying I wasnt happy, he was also full of appoligies and said he would have a look at it for me also. Never heard anything more from him like I was supposed to.
I got a phone call yesterday 2nd of January and the technician said the camera part was put in but it is still not working, he said there is nothing really more he can do. Im so upset because it was just a cracked screen everything else was working.
Long story short nearly 3 months and 150 euros later my phone is worse off than I left it in.
I need a little advise in what to do if he tries handing me back a broken phone. I am going to go to citizens information for legal advise but I also need some technical advise on this issue. Could it have been a faulty phone? Is everything that he has said about the parts true? Could he have broken the speaker and camera when he was trying to get the phone apart etc.
Sorry for the length of this, and if you could get back to me with some advise I would really appreciate it, thanks

Problems with ICQ Nokia Lumia 720

There's a problem with ICQ on Nokia Lumia 720. The fact is that being minimized (not closed) it loses connection, after maximizing it, you have to launch the program again. Who faced this problem, did ya find any decision?

Ask the developer of the app. It is not part of the OS nor is it a Nokia developed app.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Unable to update my lumia 720 with Amber update

I am unable to update my nokia Lumia 720 with Amber update, even though it is available in India. Plz help me in this.

hi mate, do you have an Indian country variant 720 do you? i would check this and also liaise with Nokia Care in your country directly as to the status of the update. if the update has just been published recently, then it can take a few weeks before it rolls out as it is a phased roll-out.

Issues with Whatsapp in lumia 720

I jus found a bug in Lumia 720. When ever i pause a song in the music player n i resume it later by clicking on the paused song icon title .. It directs me to home page of whatsapp ! .. How do i fix this ??? Also found Compatability issues with whatssapp on lumia720

hi mate,
this is not the place to share your feedback regarding WhatsApp. it has nothing to do with Nokia and everything to do with WhatsApp, so you will need to contact them directly.

My lumia 720 suddenly stuck and black screen with ...

Hi
My lumia 720 suddenly stuck and black screen with Nokia Symbol is displaying I have tried for soft reset but it doesnt work will someone help me its very urgent
varun

You can try to perform the soft reset again. If this would fail, below hardware key reset combination is what I can suggest. This deletes all the personal content of the phone.
Option 2: Hardware key combination
Use this option if the phone fails to fully switch on when pressing the power on key.
Note: No warning about data loss!
Nokia Lumia with Windows Phone 8
Step 1
Make sure the charger is disconnected.
1. Switch the power Off.
2. Press and hold the Volume down and connect the charger, if succeed an exclamation mark (!) is shown on the screen.
Step 2
Then input the keys in the following order:
1. Volume up
2. Volume down
3. Power
4. Volume down
Step 3
The phone will reset and boot up automatically. Please note that this may take several minutes.

Issues with Lumia 720 - please help

Hi,
I got a lumia 720 2 weeks back. Its a wonderful device but below are some issues which I've encountered -
Skydrive doesnt work automatically. It used to earlier but now after I altered and reverted its settings, I've to manually upload to skydrive.
2. Uploading vidoes to skydrive/facebook gives "upload error" with "upload failed.tap to retry" message.
3. The speaker volume on calls doesnt seem sufficiently loud. I've to increase to 10 (out of 10) and it still feels just enough to hear claerly. Volume while playing songs is resonably loud though.
4. Cant find anything under 'find my phone' settings. Seems it doesnt work in India.
I'm using a wifi connection which is workign fine for all ither task except points 1 and 2. Please help!

No comments? May be I listed too many problems.
If anyone has inputs on the upload error/skydrive inconsistency please help.

Problem with lumia 720 down volume botton!!!

Hello...
I have problem with my 10 months nokia lumia 720 down volume button witch suddenly stopped working!!! I cant decrease the volume at all!!! Sometimes the button works after pushing it harder!!!
I tried a soft reset but the problem still the same!!!
I also updated my phone to the nokia black and i think the button is working more frequently, but most of the time it is not working!!! I have noticed after the update that , sometimes, after holding the button for 2-3 sec it will start working for a while!!!!
I didn't install any application in the last month!!!
please help me with these annoying problem since i can't adjust the volume witch is a very basic and important function!!!!

Send it to repair

Problem with store app, lumia 720

hi
i bought lumia 720 few weeks ago, and because i can't download apps from the windows store directly (cuz i'm from syria), i have to download them to the laptop then move them to the SD card, and later open the .XAP files from the store app.
the problem is that THE STORE APP ISN'T WORKIING, it keeps saying "service unavailiable right now. Check back in a little while".
so now i can't download any thing on my lumia and this sucks
plz help..

Hi, Adeptbe. Thanks for posting your concern on our community. Does the issue occur regardless of the connection you are using? Does the date and time of your phone are properly setup? Check it by going to Settings>date+time. Also, try checking if the Microsoft account on your phone is syncing properly. Do it by going to Settings>email+accounts>press and hold Microsoft account>sync. If you encounter any error message, you may check it in here: Common Windows Store error codes. Let us know if you need further assistance.

Gorilla Glass in Lumia 720 but not in 820 - how po...

Nokia, how it is possible you used Gorilla Glass in Lumia 720, but higher model - Lumia 820 does not have it???
Is this joke???
Solved!
Go to Solution.

Maybe check first what is under "Contact Us" link on Nokia support site????
1. Facebook link - I do not use
2. Twitter link - I do not use
3. Link to this forum. So I came here directly from nokia support link on Nokia.com under support for lumia 820
Did YOU read guidelines from link you posted??? I see not!
So couple of quotes:
"Here you can discuss Nokia products and Ovi services" - I wanted to discuss product, so this is correct forum!!! Was I expecting my screen will be replaced for gorilla??? No! Just wanted to discuss!!!
For sure you did not see this point:
"4. Show respect. Please ensure that all of your posts contribute to the supportive atmosphere of the board. "Flaming" or disrespecting other board users is not allowed. For more specific information on what Nokia considers disrespectful or inappropriate, see below. "
You wrote @simply because the 820 is not associated with a 'gorilla' does not make it inferior to lower models@ - IT DOES. Gorilla is known as scratch resistant, tough glass. This place these screens much higher than others.
Now, show me any OFFICIAL nokia statement that glass used in Lumia 820 is scratch resistant or is anyhow more resistant for damages than any other glass??? Somehow I cannot find official statement. So all other statements are rumours only.
This is link to official Lumia 820 spec:
http://www.nokia.com/ie-en/products/phone/lumia820/specifications/
, somehow I do not see any statement that screen has improved resistance.
"The forum team includes technical experts from Nokia, who monitor their respective areas on the forum. Their main task is to make sure that the right people at Nokia know what is discussed here, but they may also participate in the discussions and publish information from Nokia about the issues discussed here. They are labelled as "Technical Experts" and bear a Nokia logo."
So not only user-to-user but also user-to-nokia experts that are able to place official statements and explanations!!!
You should watch your mouth before placing these kind of statements @another whiner. having limited knowledge can be a bad thing. having no knowledge at all can be embarrassing.@.
Pretending you are smart doesn't make you smart at all. It is only your imagination.

Lumia 720 - Highly Unreliable - phone, NOKIA servi...

Hi Nokia team
I bought a new Lumia 720 from Spice Mobile Nokia dealer about 4 days ago and it has started giving problems now. My phone went dead even with full battery. It was really unexpected and disappointing that you buy a Rs. 18000 phone with no reliability of the phone or service. The dealer shirks of his earlier claims that he will replace my phone in the first 7 days of anny problem. He now clearly says no - such cheats you have your dealers as. They dont even know your policies or give false claims - marring your reputation in the market. Then I went to Nokia Care center only to find that they treated me with no sympathy but rudely to tell me that the phone can have such issues and that they dont have any policy to replace the phone. What they did only was to update the software and told me that the phone is fixed. But I have been finding this problem of the phone getting dead almost every day. After it is dead and we try to open it with all 3 buttons, it removes all my previous messages and calls data from the phone memory. It hangs at times when many applications are open. How unreliable it could be!! Or is it so badly that LUMIA works unlike shown in its advertisements?
Why the hell would I want to get my phone repaired right in the first week? Why cant Nokia do enough testing before releasing its handsets or just replace the phone when it is found faulty.
I have decided that if Nokia does not replace my phone now even, I will move to the Consumer Court against both Nokia and its dealer.
Please contact me asap if you want to save a particular consumer community. Yes, I am really frustrated by your product and service.
Thanks
Sonal Gupta
Moderator's note: The E-mail address on this post was removed. It is unwise to publish your contact information in a public forum.

Hi, @sherrysharma. We're sorry to hear this. We suggest contacting your local Nokia Support team to raise this concern of yours so they can further investigate on this and offer you the best resolution.
http://www.nokia.com/in-en/support/contact/

Nokia Lumia 720 screen has black patches within on...

Hi,
There is a major concern in the case of my Nokia purchase with respect to the below issues
1) Quality of product
I bought my Nokia Lumia 720 from an online retailer and in a week, I discovered there is a black area on the screen which became very obvious in the white backgorund (I couldn't notice it earlier because Windows mainscreen uses colored tiles on black background). Please see the picture attached.
Just in a week ? Or maybe it's a manufacturing defect
2) Quality of Customer service level and support
I reported this immediately to the Nokia Customer care through an email and they asked me to take to the customer care centre. I wrote them stating my concerns and if I can get a replacement. They didn't discuss it and just asked me to visit the Nokia Care.
Having submitted it at a service centre in Bangalore, India, they were clueless about the issue as it was their first experience with Nokia Lumia 720.
They concluded that the battery has bulged and they need to further investigate. And they tried to put blame on me assuming I might have put the device in water, over charged it or if I fiddled with the battery
I've not done any of the above and I told them, for users the battery is not removable
They argued that it is possible to remove because they could remove. I told them, fine but I haven't
They informed me they'll update me.
Only after I enquired two days later (they haven't bothered to contact me), they have sent the device to the headquarters in Delhi and will take 10 days minimum. And I'll have to pay for repair
Pay for the repair ?
What I can't take it is they told there would be an amount charged for the repair.
3) Fairness of treatment / Customer satisfaction
It's been one week since I purchased the mobile, I'd sent out my first email bringing up this issue. I've paid full money to purchase this. I've already informed that I have not taken my device near water or over charged it or dropped it. It has been a very normal usage.
I've co-operated in every possible way. And if the device is found damaged in a week, shouldn't it be replaced ?
I had raised the same concerns via email but I've stopped getting any response from email specialists at nokia care after an initial reply.
I'm worried because there is a similar description of the issue in the following video and the person got an immediate replacement
http://www.youtube.com/watch?v=pYsK0c-wXvI
Since I bought it from an online retailer, I had no option but to visit the Nokia Care.
I'm feeling like a fool as I purchased a Nokia in 2013 much against the popular opinion of getting a Samsung or an Apple.
Will I get a replacement ?
Attachments:
Black Patch on Nokia Lumia 720.jpg ‏876 KB

Hi
I got a Nokia 720 on contract and within a week the phone went into a reset then went blank - dead. It was replaced and agin in one day it went blank - dead.
Also within a week all the data had been used up and no idea why. Fortunately virgin replenished the data limits so this must have happened before.
So far I am thingking it is a heap of junk.
Any Ideas?

LUMIA 720 replaced with inferior product

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