Lync 2013 desktop sharing is giving Black screen when using virtual machine
Hello,
We have a user who is connecting our network through VPN and connecting to a virtual machine. He is able to login to lync but when he start desktop sharing or some one sharing the desktop to him, he is getting black screen. He is using windows 7 and Lync
2013 client. Please advice
Hi,
Did he receive any error message?
Please double check the ports for VPN traffic.
Please also enable logging on Lync client for further troubleshooting.
What’s more, when users connect to the corporate network using a VPN client, Lync media traffic is sent through the VPN tunnel. This configuration can create additional latency and jitter because media traffic must pass through an additional layer of encryption
and decryption. The issue is compounded when the VPN concentrator is busy.
You can configuration like this:
Lync client connect to the Access Edge Server for all signaling connections when on the corporate VPN. However, Media sessions routed through the A/V Edge Server interface instead of establishing connectivity through the VPN tunnel.
More details:
http://blogs.technet.com/b/nexthop/archive/2011/11/15/enabling-lync-media-to-bypass-a-vpn-tunnel.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support
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Did the issue happen on Windows 7/8 32 bit using Lync 2013 32 bit?
Try Clean Boot to disable all non-Microsoft services and start Lync again:
How to Clean Boot:
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Best Regards,
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Hi all
this is Lync 2013.
When desktop sharing between 2 external users( Connecting from Internet) will it be P2P or will it go via FE servers ?
When desktop sharing between 1 internal user and 1 External user, will it be via FE server ?
regardsSorry about that, I guessed this was common knowledge.
NAT means "Network Address Translation" which is a difficult term for saying that someone is for example sitting at home behind a Router connected to an ISP with one public IP Address and shares the internet access with other devices connected to that user
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The process works by hiding the device real IP and replacing with the router Public IP address when it crosses the router and ther router keeps track of Ports and sessions that the different devices have so it knows how to send traffic back to the devices.
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Date: Mon, 4 Feb 2013 13:29:16 -0800
From: [email protected]
To: [email protected]
Subject: Getting a black screen when publishing in Captivate 4.
Re: Getting a black screen when publishing in Captivate 4.
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