"Lync 2013" error we're sorry, but outlook has run into an error that is preventing it from working
Hi -
So I've an legal Office 2013 version running on my Surface Pro 2, which works fine.
I installed lync client 2013 (not from the appstore, but the desktop version) and on first sight, seems to work as well.
Now comes the issue - when I want to join a meeting, the following error comes up:
"we're sorry, but lync has run into an error that is preventing it from working''
I already re-installed Office and Lync several times - but the error keeps coming and it getting really frustrated because I cannot join any meeting.
Tim
Hi,
Please check if the Lync conference add-in is active in Outlook.
You can check with the following steps:
Click File button on Outlook, Options--Add-Ins. Make sure the Lync Add-in for Microsoft Office 2013 in the list of "Active Application Add-ins". If it is in Inactive Application Add-ins or Disabled Application Add-ins, active it and then restart
Lync client and Outlook to test the issue.
If the issue persists, please also delete Lync user profile and Outlook profile to test the issue.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support
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after installation is OK. but every time i restart i get
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it happens also with other vision of office.
I tried to uninstall with your tool, I tried to erase from the registry, clean boot, safe mode... and nothing worksHi,
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working fine. I am signed into Lync.
Microsoft Lync Not Running
! Please sign in to Microsoft Lync to start working with Lync Meetings.
Your admistrative privileges also have to be the same as OutlookYou must make sure that you are logged into Outlook and Lync with the same user account
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So please make sure Outlook 2010 and Lync 2013 client to the latest version and then test again.
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