Lync 2013 Mobility - Works for Android, not iOS
Here's the situation I am facing right now.
I have installed Lync 2013 for a client and have everything working finally but have hit a roadblock that I just can't seem to overcome.
The environment is this:
1 Lync 2013 Standard Edition Server (Front End)
1 Lync 2013 Persistent Chat Server
1 Lync 2013 Edge Server
1 Reverse Proxy Server
Like I said everything looks like it's working, save one thing. Clients using iPhones can't connect to the service but Android devices can. That's the only thing.
Here is a log snippet from my test device:
POST https://lync.mydomain.org/webticket/webticketservice.svc
Request Id: 0x70b5f68
HttpHeader:Content-Length 1293
HttpHeader:Content-Type text/html
HttpHeader:Date Wed, 18 Dec 2013 17:40:32 GMT
HttpHeader:Server Microsoft-IIS/7.5
HttpHeader:StatusCode 401
HttpHeader:Www-Authenticate Negotiate, NTLM, Basic realm="lync.mydomain.org"
HttpHeader:X-Powered-By ASP.NET
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>401 - Unauthorized: Access is denied due to invalid credentials.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
</fieldset></div>
</div>
</body>
</html>
</ReceivedResponse>
Everything looks like it's going good until it gets there and then at the bottom of the log I see this:
2013-12-18 11:40:47.602 Lync[7237:907] is not a valid email address.
This user has no problems signing on to his computer or Lync there. Also, I can sign on to an Android device with his account.
If anyone has an idea on this I welcome it. Please help.
Hi Okrobpr,
Did you solved the issue with the help of Michael provided?
Basically the IOS clients do not support the basic NTLM Authentication method while Windows Phone and Android clients do. So you can check the UseWindowsAuth option is true running the command in Lync Server Management Shell:
Get-CsWebServiceConfiguration
If it shows NTLM you can run the command:
Set-CsWebServiceConfiguration –UseWindowsAuth Negotiate
Get-CsWebServiceConfiguration to make it to be Negotiate.
Please also make sure you have updated to the latest version for Lync Server and clients.
You can check if there are any errors in event viewer of FE server.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support
Similar Messages
-
Lync 2013 mobility and external access not working
Hi all.
I installed and configured Lync Server 2013 Front End and Lync Server 2013 Edge on Windows Server 2012 R2.
Internal lync clients (not mobile) can successfully connect to server and everything works fine for them. External users can connect only with manual configuration of address of external lync server in lync client, autodiscovery doesn't work.
I also installed and configured IIS ARR Reverse Proxy on Windows Server 2012 R2 using this article -
http://blogs.technet.com/b/nexthop/archive/2013/02/19/using-iis-arr-as-a-reverse-proxy-for-lync-server-2013.aspx. But it doesn't work too. When I try to connect I get 'Unable to connect to the server. Check your network connection or the server address and
try again'.
I configured dns records in the external dns zone.
For Edge:
sip.extdomain.ru – IP1
lyncwebconf.extdomain.ru – IP2
lyncav.extdomain.ru – IP3
For Reverse Proxy:
lyncdialin.extdomain.ru - IP4
lyncmeet.extdomain.ru - IP4
lyncextweb.extdomain.ru - IP4
lyncdiscover.extdomain.ru - IP4
I issued all needed certificates by the internal CA and added following alternative names.
For FE certificate:
sip.cherry.loc
lync.cherry.loc
dialin.cherry.loc
meet.cherry.loc
admin.cherry.loc
lyncdiscoverinternal.cherry.loc
lyncdiscover.cherry.loc
lyncdialin.extdomain.ru
lyncmeet.extdomain.ru
lyncextweb.extdomain.ru
lyncdiscover.extdomain.ru
For Edge external and Reverse Proxy:
lyncav.extdomain.ru
sip.extdomain.ru
lyncwebconf.extdomain.ru
lyncdialin.extdomain.ru
lyncmeet.extdomain.ru
lyncextweb.extdomain.ru
lyncdiscover.extdomain.ru
cherry.loc
The root certificate of internal CA installed on all servers and client devices.
Using Wireshark I see that Reverse Proxy communicating with FE on port 4443.
Here is an excerpt from mobile client log.
GET https://lyncdiscover.extdomain.ru/?sipuri=sip:[email protected]
Request Id: 0x6f54648
HttpHeader:Cache-Control no-cache
HttpHeader:Content-Length 1006
HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml; v=1
HttpHeader:Date Mon, 22 Sep 2014 11:17:45 GMT
HttpHeader:Expires -1
HttpHeader:Pragma no-cache
HttpHeader:Server Microsoft-IIS/8.5
HttpHeader:StatusCode 200
HttpHeader:X-AspNet-Version 4.0.30319
HttpHeader:X-Content-Type-Options nosniff
HttpHeader:X-MS-Server-Fqdn lync.cherry.loc
HttpHeader:X-Powered-By ASP.NET, ARR/2.5
Ôªø<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-
instance" AccessLocation="External"><Root><Link token="Domain" href="https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=extdomain.ru" /><Link token="User" href="https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru"
/><Link token="Self" href="https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root?originalDomain=extdomain.ru" /><Link token="OAuth"
href="https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=extdomain.ru" /><Link token="External/XFrame" href="https://lync.cherry.loc/Autodiscover/XFrame/XFrame.html" /><Link
token="Internal/XFrame" href="https://lync.cherry.loc/Autodiscover/XFrame/XFrame.html"
/><Link token="XFrame" href="https://lync.cherry.loc/Autodiscover/XFrame/XFrame.html" /></Root></AutodiscoverResponse>
</ReceivedResponse>
2014-09-22 15:17:53.041 Lync[299:715a000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/119:location value is external
2014-09-22 15:17:53.042 Lync[299:715a000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/195:User url is
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.042 Lync[299:715a000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x6f54648)
2014-09-22 15:17:53.042 Lync[299:3c2a218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2014-09-22 15:17:53.043 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/290:Received a root response
2014-09-22 15:17:53.043 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with
url = https://lyncdiscover.extdomain.ru/?sipuri=sip:[email protected], userUrl = https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru, status = S_OK (S0-0-0)
2014-09-22 15:17:53.043 Lync[299:3c2a218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-UnAuthenticatedGet(0x6f54648): S_OK (S0-0-0) (Success); Done with req.; Stopping resend timer
2014-09-22 15:17:53.044 Lync[299:3c2a218c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName ([email protected]) domain (cherry) username (user) password.empty() (0) certificate.isValid() (0)
privateKey.empty() (1) compatibleServiceIds(1)
2014-09-22 15:17:53.044 Lync[299:3c2a218c] INFO TRANSPORT CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.044 Lync[299:3c2a218c] INFO TRANSPORT CMetaDataManager.cpp/458:Sending Unauthenticated get to get the web-ticket url
2014-09-22 15:17:53.044 Lync[299:3c2a218c] INFO TRANSPORT CTransportThread.cpp/135:Added Request() to Request Processor queue
2014-09-22 15:17:53.045 Lync[299:3c2a218c] INFO TRANSPORT CAuthenticationResolver.cpp/109:Waiting on Meta Data from https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.045 Lync[299:659a000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request() to Request Processor
2014-09-22 15:17:53.045 Lync[299:3c2a218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-AuthenticatedUserGetRequest(0x6e83da8)
2014-09-22 15:17:53.045 Lync[299:659a000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential
for serviceId (4) type (1)!
2014-09-22 15:17:53.046 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1263:Submitting Authenticated AutoDiscovery request to
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.046 Lync[299:659a000] INFO TRANSPORT TransportUtilityFunctions.cpp/689:<SentRequest>
GET https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
Request Id: 0x133b6a8
HttpHeader:Accept
</SentRequest>
2014-09-22 15:17:53.046 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x6e73850 for url - https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user with persistent id as 16
2014-09-22 15:17:53.047 Lync[299:659a000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru. Sending over direct connection.
2014-09-22 15:17:53.050 Lync[299:659a000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = 0x%u0x6e743a0 Error domain = kCFErrorDomainCFNetwork code = 0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason
= ErrorRecoverySuggestion =
2014-09-22 15:17:53.050 Lync[299:659a000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
2014-09-22 15:17:53.050 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x6e73850.
2014-09-22 15:17:53.050 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x6e73850.
2014-09-22 15:17:53.051 Lync[299:659a000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x22020001
2014-09-22 15:17:53.051 Lync[299:659a000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request resulted in E_ConnectionError (E2-2-1). The retry counter is: 0
2014-09-22 15:17:53.051 Lync[299:659a000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential
for serviceId (4) type (1)!
2014-09-22 15:17:53.052 Lync[299:659a000] INFO TRANSPORT TransportUtilityFunctions.cpp/689:<SentRequest>
GET https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
Request Id: 0x133b6a8
HttpHeader:Accept
</SentRequest>
2014-09-22 15:17:53.052 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x14102a0 for url - https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user with persistent id as 16
2014-09-22 15:17:53.053 Lync[299:659a000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru. Sending over direct connection.
2014-09-22 15:17:53.056 Lync[299:659a000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = 0x%u0x14080f0 Error domain = kCFErrorDomainCFNetwork code =
0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason = ErrorRecoverySuggestion =
2014-09-22 15:17:53.056 Lync[299:659a000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
2014-09-22 15:17:53.056 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x14102a0.
2014-09-22 15:17:53.056 Lync[299:659a000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x14102a0.
2014-09-22 15:17:53.057 Lync[299:659a000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x22020001
2014-09-22 15:17:53.057 Lync[299:659a000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request resulted in E_ConnectionError (E2-2-1). The retry counter is: 1
2014-09-22 15:17:53.057 Lync[299:659a000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x133b6a8)
2014-09-22 15:17:53.058 Lync[299:3c2a218c] INFO TRANSPORT CMetaDataManager.cpp/572:Received response for meta data request of type 60 with status 570556417
2014-09-22 15:17:53.058 Lync[299:3c2a218c] ERROR TRANSPORT CMetaDataManager.cpp/588:Unable to get a response to an unauthenticated get to url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.059 Lync[299:3c2a218c] INFO TRANSPORT CAuthenticationResolver.cpp/208:MetaData retrieval for url https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru completed with status 570556417
2014-09-22 15:17:53.059 Lync[299:3c2a218c] INFO TRANSPORT CAuthenticationResolver.cpp/238:Deleting 1 pended Meta data requests for url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.059 Lync[299:3c2a218c] ERROR TRANSPORT CAuthenticationResolver.cpp/334:Unable to get the meta data for server url
https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=extdomain.ru
2014-09-22 15:17:53.059 Lync[299:3c2a218c] INFO TRANSPORT CAuthenticationResolver.cpp/337:Failing request to the request manager
2014-09-22 15:17:53.060 Lync[299:3c2a218c] INFO TRANSPORT CRequestManager.cpp/284:Failing secure request UcwaAutoDiscoveryRequest with status E_ConnectionError (E2-2-1)
2014-09-22 15:17:53.060 Lync[299:3c2a218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
2014-09-22 15:17:53.060 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1358:Received autodiscovery response with status E_ConnectionError (E2-2-1)
2014-09-22 15:17:53.060 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1316:Raising Autodiscovery event with status E_ConnectionError (E2-2-1) for eventType 0
2014-09-22 15:17:53.061 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received event for type 0 with status E_ConnectionError (E2-2-1)
2014-09-22 15:17:53.061 Lync[299:3c2a218c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/539:Autodiscovery scheduled retrial timer. Timer 0.000000 seconds
2014-09-22 15:17:53.061 Lync[299:3c2a218c] INFO APPLICATION CAlertReporter.cpp/64:Alert received! Category 1, Type 201, level 0, error E_ConnectionError (E2-2-1), context '', hasAction=false
2014-09-22 15:17:53.061 Lync[299:3c2a218c] INFO APPLICATION CAlertReporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
2014-09-22 15:17:53.062 Lync[299:3c2a218c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-AuthenticatedUserGetRequest (0x6e83da8): E_ConnectionError (E2-2-1) (RemoteNetworkTemporaryError); Done with req.; Stopping resend
timer
2014-09-22 15:17:53.062 Lync[299:3c2a218c] INFO UI CMAlertViewController.mm/87:ObservableListItem Added event received
2014-09-22 15:17:53.062 Lync[299:3c2a218c] INFO UI CMAlertViewController.mm/97:showalert is 1
2014-09-22 15:17:53.063 Lync[299:3c2a218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-09-22 15:17:53.063 Lync[299:3c2a218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-09-22 15:17:53.063 Lync[299:3c2a218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-09-22 15:17:53.063 Lync[299:3c2a218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-09-22 15:17:53.063 Lync[299:3c2a218c] INFO UI CMConversationCommon.mm/43:not signed in
2014-09-22 15:17:53.064 Lync[299:3c2a218c] INFO UI CMNotificationManager.mm/697:desired view is alert, size 1
2014-09-22 15:17:53.064 Lync[299:3c2a218c] INFO UI CMNotificationManager.mm/737:adding the desired view
2014-09-22 15:17:53.065 Lync[299:3c2a218c] INFO UI CMNotificationManager.mm/472:reposition floating views
2014-09-22 15:17:53.065 Lync[299:3c2a218c] INFO UI CMAlertViewController.mm/104:showalert is 1
2014-09-22 15:17:53.065 Lync[299:3c2a218c] INFO UI CMAlertViewController.mm/108:showalert is 0
2014-09-22 15:17:53.066 Lync[299:3c2a218c] INFO UI CMUIUtil.mm/410:Mapping error code = 0x22020001, context = , type = 201
2014-09-22 15:17:53.066 Lync[299:3c2a218c] INFO UI CMUIUtil.mm/1708:Mapped error message is 'Unable to connect to the server. Check your network connection or the server address and try again.Result of Lync Connectivity Analyzer.
External Auto discover service : https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root
Starting Lync server autodiscovery
Please wait; this test may take several minutes to complete...
Starting automatic discovery for secure (HTTPS) internal channel
lyncdiscoverinternal.extdomain.ru can't be resolved by the DNS server. Skipping internal discovery.
Starting automatic discovery for secure (HTTPS) external channel
Server discovery has completed for https://lyncdiscover.extdomain.ru/.
Automatic discovery results for https://lyncdiscover.extdomain.ru/
Access Location : Internal
SIP Server Internal Access : lync.cherry.loc
SIP Server External Access : sip.extdomain.ru
SIP Client Internal Access : lync.cherry.loc
SIP Client External Access : sip.extdomain.ru
Internal Auth broker service : https://lync.cherry.loc/Reach/sip.svc
External Auth broker service : https://lync.cherry.loc/Reach/sip.svc
Internal Auto discover service : https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root
External Auto discover service : https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root
Internal MCX service : https://lync.cherry.loc/Mcx/McxService.svc
External MCX service : https://lync.cherry.loc/Mcx/McxService.svc
Internal UCWA service : https://lync.cherry.loc/ucwa/v1/applications
External UCWA service : https://lync.cherry.loc/ucwa/v1/applications
Internal Webscheduler service : https://lync.cherry.loc/Scheduler
External Webscheduler service : https://lync.cherry.loc/Scheduler
Total server discovery time: 5,0 seconds
Server discovery succeeded for secure (HTTPS) external channel against URL https://lyncdiscover.extdomain.ru/
Starting automatic discovery for unsecure (HTTP) external channel
Couldn't connect to URL http://lyncdiscover.extdomain.ru/[email protected] (HTTP status code NotAcceptable)
Server discovery failed for unsecured external channel against http://lyncdiscover.extdomain.ru/
Starting the requirement tests for Lync Mobile 2013 App
Please wait; this test may take several minutes to complete...
Testing the app requirements using the following discovery response:
Access Location : Internal
SIP Server Internal Access : lync.cherry.loc
SIP Server External Access : sip.extdomain.ru
SIP Client Internal Access : lync.cherry.loc
SIP Client External Access : sip.extdomain.ru
Internal Auth broker service : https://lync.cherry.loc/Reach/sip.svc
External Auth broker service : https://lync.cherry.loc/Reach/sip.svc
Internal Auto discover service : https://lync.cherry.loc/Autodiscover/AutodiscoverService.svc/root
Internal MCX service : https://lync.cherry.loc/Mcx/McxService.svc
External MCX service : https://lync.cherry.loc/Mcx/McxService.svc
Internal UCWA service : https://lync.cherry.loc/ucwa/v1/applications
External UCWA service : https://lync.cherry.loc/ucwa/v1/applications
Internal Webscheduler service : https://lync.cherry.loc/Scheduler
External Webscheduler service : https://lync.cherry.loc/Scheduler
Starting tests for Mobility (UCWA) service
Verifying internal Ucwa service: https://lync.cherry.loc/ucwa/v1/applications
Successfully created the UCWA service
Completed tests for Mobility (UCWA) service
Verification failed for Mobility (UCWA) service. The service could not be reached from an external network.
Select All results above for more information about the failures. Detailed information can also be found in the log file.
Your deployment meets the minimum requirements for Lync Mobile 2013 App. -
I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph -
Voice problems with Lync 2013 Mobile
Hi
I have a situation where Lync 2013 on both iPhone & Android has started giving problems with making and receiving voice calls. There are no problems with Windows, Mac or Phone Edition clients that I'm aware of. I have not tested anything over the VPN,
but this should not be a factor.
For receiving calls - If the user is connected to the LAN via Wi-Fi AND the call is from an internal user, all works fine. If the call is from an external user OR the user is connected via 3G, then the call just shows "Connecting" indefinitely.
This includes transferred calls.
For making calls - If the user is connected to the LAN via Wi-FI and calls either an internal or external users, all works fine. If the user is connected via 3G and calls either an internal or external user, the phone rings, but when it's answered it shows
call ended.
I have ran RUCT on a computer outside the network, with the following findings:
DNS:
Record
Type
Hostname
IP Address
Port
Weight
Priority
_sip._tls.domain.com
SRV
sip.domain.com
Edge External IP
443
100
0
sip.domain.com
A
sip.domain.com
Edge External IP
sipexternal.domain.com
A
sipexternal.domain.com
Edge External IP
meet.domain.com
A
meet.domain.com
<null>
_ntp._udp.domain.com
SRV
pool.ntp.org
NTP Server IP
123
100
0
_sipfederationtls._tcp.domain.com
SRV
sip.domain.com
Edge External IP
5061
100
0
lyncdiscover.domain.com
A
sip.domain.com
Edge External IP
lyncdiscover.domain.com
CNAME
sip.domain.com
I have ran Test Port on each entry where there is a port with successful results. Ping works on all entries.
If I query Certificate Information on sip.domain.com with port 5061 or 444, it succeeds and returns the certificate with subject sip.domain.com. If I query 443, it fails with error "An error occurred while retrieving the certificate. Unable to read
data from the transport connection: An existing connection was forcibly closed by the remote host."
On Microsoft Remote Connectivity Analyzer, all tests pass except for the certificate test:
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server sip.domain.com on port 443
The Microsoft Connectivity Analyzer wasn't able to obtain the remote SSL certificate.
Running netstat on Lync Edge gives me the following with regards to port 443:
TCP <Internal IP>:443 Lync2:0 LISTENING
TCP <External IP>:443 Lync2:0 LISTENING
Firewall allows connections on port 443 and I've tried disabling the firewall as well. Trying to open https://sip.domain.com in the browser on the Lync Edge fails also, telnet succeeds, but no data is returned.
I've restarted the AV service and also rebooted the Lync Edge server, no change. In the topology builder, I can see that AV is configured to listen on port 443.
Any ideas would be most welcome.
Regards
Lionel
MCP Windows Server MCTS .NETI have ran a large amount of additional tests. On my latest round of testing, I have obtained the following results:
Call received via PSTN gateway on user DID, answered by desktop client inside LAN - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN - works.
Call received via PSTN gateway on user DID, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client inside LAN - does not work.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (behind NAT, DSL router) - works.
Call received via PSTN gateway on user DID, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call received via PSTN gateway on response group, answered by desktop client inside LAN and transferred to mobile client outside LAN (3G) - does not work.
Call made through PSTN gateway from desktop client inside LAN - works.
Call made through PSTN gateway from desktop client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client inside LAN - does not work.
Call made through PSTN gateway from mobile client outside LAN (behind NAT, DSL router) - works.
Call made through PSTN gateway from mobile client outside LAN (3G) - does not work.
Call from desktop client inside LAN to desktop or mobile client (regardless of location) - works.
Call from desktop or mobile client (regardless of location) to desktop client inside LAN - works.
Call from desktop or mobile client (regardless of location) to desktop or mobile client (regardless of location) - works.
There is no difference in behaviour between normal calls and conference calls. Reproducing the problem seems to require the following:
1. PSTN gateway needs to be involved
2. One party needs to be on mobile client
3. The mobile client needs to be inside the LAN or on a 3G connection, but not behind NAT on a DSL connection
The only conclusion I can make is that somehow NAT makes the problem go away, but it does not affect desktop clients (on the LAN or Wi-Fi at least, I do not have a way to test them on 3G).
The PSTN gateway (Cisco UCM) could also be the problem, but it works fine in all other cases. It has 4 trunks and makes all kinds of routing decisions, but once a call is routed to/from Lync, it should not make a difference on what type of device it is answered.
I'm really baffled by this one. Perhaps the 3G thing is a service provider issue and the issue on the LAN has something to do with the internal DNS combined with the behaviour of the mobile client. Just not sure exactly what.
MCP Windows Server MCTS .NET -
Hi,
Im currently upgrading Lync 2010 to 2013.
Is it possible to coexist Lync 2010 Mobility Users with Lync 2013 Mobility users?
I realise that the 2010 users will still need to use the 2010 client and the 2013 users use the 2013 client. Is it true mobility does not actually use edge and just uses the Reverse Proxy?
Any help greatly appreciated.Each Lync Front End pool has it's own unique Lync external web services url. You can point Lyncdiscover.domain.com to either 2010 or 2013, but the response will redirect the mobile client to the correct external web services FQDN for their homed pool.
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator - Used to assist in the validation and documentation of Lync Server 2013. -
Build AS3 AIR project on Linux for Android and iOS?
We're about to use a build server for taking some work out of our hands (testing, building etc). The build server is running on Linux and therefore we would like to know if we can build the AS3 (AIR) sourcecode on the Linux environment. We usely create apps for Android and iOS.
Can anyone give some more information on this? Is it true that the ADT doesn't run on Linux?FYI, I updated my blog post. I found a program called ideviceinstaller (available in the Ubuntu repos ala apt-get install ideviceinstaller or from the website) that allows installation of .ipa files onto iOS devices from Linux.
Previously that was the only development iteration step that required a Windows VM. Now in my workflow, a VM is no longer required for iOS development. (Obviously a Mac is still required to upload to the app store at the end.)
Also, a bonus, here's a quick command to view UUID's authorized by the provisioning file inside an .ipa file:
> unzip -c Main.ipa *.mobileprovision | strings | egrep -i string\>[0-9a-f]\{40\}
<string>d9c2fee807324a18baf5a544ffa2c80f23d3****</string>
<string>f634a0a95bc2327f6a26cb39cf18a01918cf****</string>
<string>651e4284467d328e37c18988c981179b5909****</string>
<string>c11d7eef800632d072da067d9b993624f25b****</string>
<string>72d85ab26cd525a328d3a71e3fe416c61fd6****</string> -
Lync 2013 mobile client can't see all fields in contact card
We have deployed Lync 2013 infra in our organization, now we observed, mobile Lync client users are not able to see other users mobile number on contact card rest all information is visible.
Is there any workaround or fix to resolve this issue. Appreciate quick help.That's effectively by design (but a popular complaint). The workaround is to put the users who's mobile numbers you need in your Outlook contact list. There's another workaround related to setting the privacy relationship, but you have to coordinate
it with many people which is not too feasible.
Here are others upset about it:
http://ammarhasayen.com/2013/09/25/lync-2013-mobile-contact-card-not-showing-mobile-number/
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
Has Firefox for Android not been optimized for 4.3?
After upgrading my Nexus 10 to 4.3 on Monday, everything works fine except for Firefox. I have both 22.0 and Beta installed, and the problems are identical in both. Keyboard lag, characters not showing up though I've typed them in the search/address bar, blank white screens although it shows the page has finished loading, the previous page still showing even though the address bar shows a new page has supposedly loaded, lousy scrolling. Chrome browser works perfectly, such as it is. I've rebooted several times, and no joy. I haven't uninstalled and reinstalled Firefox, but I'm not sure that would do any good. I'm going to try that next, but I'm wondering if there is a known problem with Firefox for Android not yet being optimized for 4.3.
Your statement is perfect, I had a user yesterday with problems on his/her Nexus 10 and it was fixed with the superbeta (Nighty) version of Firefox for android, which you can download from.
* http://nightly.mozilla.org/
Thank you. -
Lync 2013 Mobile unable to login from wifi
Dear All,
Many thanks in advance.
My Lync 2013 mobile client is unable to login via internal network.
I have tried to provide external web directory and lyncdiscover by giving way through internal leg of reverseproxy(TMG).
I think I'm missing something from the basic. Will appreciate your reply. :)You are not missing something basic, this is a real issue with using Lync mobile while on internal corpnet. A known feature (issue) with Lync mobile is that has to connect to the external web services. So when internal it will hairpin out your FW and connect
to the web services:
http://technet.microsoft.com/en-us/library/hh690030.aspx
Some more info:
http://blog.schertz.name/2013/07/understanding-lync-2013-mobility/
A lot of Firewalls do not allow this sort of "hairpinning".
Thom Foreman, MCSE, MCSA, MCTS -
Lync 2013 standard server for 3000
Planning to deploy Lync 2013 standard server for 3000 users, IM/presence, Audio/video, persistence chat, monitoring/archive. external access required so 1 edge server in DC and 1 in DR. No enterprise voice. DC and DR are corrected with dark fiber
one lync 2013 standard server in DC and 1 in DR. 1 edge server in DC and 1 Edge server in D R.have couple of queries.
1. can i get HA while doing server pairing in DC and DR?
2. how much time will it take for frontend failover if my frontend server is down in DC.
3. how much time will take for external access failover in DC and DR?
4. are there any potential risks if using standard version instead of enterprise?
Basically client need cost effective solution as lync is not critical for him, does not want to use 3 FE servers in DC and 3 FE in DR to achive HA. want to achieve the solution with standard servers.1) HA typically refers to automatic failover, so not with Standard edition, but you can get manual failover with this with nearly full functionality.
2) Again, this is manual, but once invoked less than 20 minutes I'd think, possibly faster, only testing invoke-failover will tell you for sure but it won't be too bad.
3) This involves a topology change to change the federation route, possibly next hop for the edge, and possibly media path for a front end pool. That can be completed and replicated in under a minute. You may want to point your external simple
URLs and such (lyncdiscover) at the remaining server, this may be a DNS change to point to a separate reverse proxy. Your _sipfederationtls._tcp SRV record can have a lower matching partner as well, but I typically prefer to keep low TTLs on the external
DNS records so they can be changed quickly.
4) Sure, no automatic failover, your scalability is limited without building out new pools later, no SQL backend that can be mirrored for a bit more resiliency. But again, you can manually failover without issue, you just have to be able to tolerate
a short outage.
Technically, you'd only need 1 FE in the DR site. You have to match Ent/Ent or Std/Std in a pool pair, but the number of servers don't need to match. Still, the HLB and SQL requirements can be costly so I understand this.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications -
Hello,
I have a Lync 2013 server installed with CU1.
I can connect to it perfectly with the windows client and the mobile Lync 2010 client. However when i try to login to the server with the Lync 2013 mobile client, i get : "An error occured in Lync. Please retry. If the problem persists, contact your
support team."Hi Barry,
i have fixed the certificate issue, now i get an xml file when going to the web address.
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<resource xmlns="http://schemas.microsoft.com/rtc/2012/03/ucwa" rel="root" href="https://lync.'domain'.local/Autodiscover/AutodiscoverService.svc/root?originalDomain='domain'.com.au">
<link rel="user" href="https://lync.'domain'.com.au/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain='domain'.com.au"/>
<link rel="xframe" href="https://lync.'domain'.com.au/Autodiscover/XFrame/XFrame.html"/>
</resource> -
Adobe mobile apps for Android?
Does anyone know if or when Adobe will develop more mobile apps for Android?
There are so many mobile touch apps for iOS but only a hand full for Android.I love the idea of a discount for Android users ... we are paying the same subscription fees for far less service. Tweet Adobe...
@creativecloud U should give Android users a monthly discount until your mobile app collection for @Android matches your iOS collection. :-/
another tweet:
@creativecloud my monthly @Android subscription $$ is getting far less service than @appleios subscription $$. horrible @Adobe . horrible. -
purchased photoshop elements 12 online in November 2013. worked for a little while but since January have been unable to use it. Comes up with "Photoshop Elements 12 Editor has stopped working"
Hi there CrossbowsandWings,
You may find the troubleshooting steps in the article below helpful.
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
-Griff W. -
Does Activesync work for Exchange using iOS 7.0.6?
Does Activesync work for Exchange using iOS 7.0.6? I'm having trouble loading it onto my old iPad2, but it works well on my new iPadAir.
iOS doesn't sync with Classic Mac OS (made for pre-2006 Macs). Use this tip to post in the right forum:
http://discussions.apple.com/docs/DOC-2463 -
Hi:
Are there a Windows Phone version of Lightroom Mobile coming soon or Lightroom mobile will be android and iOS only?
Best regards.
MiguelAnyone?
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