Lync 2013 Response Group - timeout issues

I have an Lync 2013 Enterprise Pool deployment with three FE servers. For the Response Group configuration, the Group is setup as Informal, Alert Time 20 seconds, Routing method as Attendant with a single agent in it. The Queue is setup
with the Enable queue time out set to 20 seconds and forward call to voicemail to a sip user. The workflow is huntgroup with routing to Queue during business hours.
when I call from inside or outside, Lync call or PSTN call, the agent gets alerted for 20 seconds while the external caller hears music on hold, but after the 20 seconds, instead of going to voicemail, the call comes back to the agent and the caller hears
nothing for the next 20 seconds. after two separate 20 second ring cycles for the agent and 20 seconds of music and 20 seconds of dead air for the caller, the call is routed to Exchange UM.
Changing Alert Time or Queue Timeout has no impact on the above behavior (except for the amount of time a call rings during each cycle). Routing on queue timeout to another user or a number instead of voicemail also results in the same behavior.
I have tested the exact configuration on Lync 2013 Standard Edition and it works fine.
Anyone ran into similar issues with Lync 2013 Enterprise pool?

We just experienced the same issue today on a Lync 2013 Standard Edition server. I originally had the Agents set for Informal Participation, 10 second alert, and Attendant Routing method. The call would come in to the Response Group (either PSTN or internal...same
behavior) and ring all the users. The caller would hear hold music for 10 seconds while all Agents rang. Then the caller would hear silence while the callee's end would stop ringing for a second and then start ringing again (caller's end remains silent).
When I changed the routing method to Serial, I ended up with the same sort of function but broken down by user. So, the caller would hear hold music while the first Agent rang for 10 seconds. Then the caller would hear silence and the Agent's ringing would
stop momentarily and start again. The Queue has a 15 second limit before timeout, so it would timeout to an IVR (as configured) at that time. Because it is in production, I couldn't mess with things too much but I hope to test and make changes this evening
if needed.

Similar Messages

[Lync 2013] Response groups : description size

Hi.
I have difficulties to create or modify groups, queues or workflows with no descriptions.
In the web interface, I can set whatever I want as a description for these objects, including empty description, but when I try to do the same using the powershell commands, I have errors.
For example, I first create a queue with the following command :
New-CsRgsQueue -Name 'MyName' -Parent 'service:ApplicationServer:LYNC2013Finale.ciscoad.lab' -Description $Null
I then change the description with the following commands :
$KURMI_GETQUEUE = Get-CsRgsQueue -Identity 'service:ApplicationServer:LYNC2013Finale.ciscoad.lab/ba74e783-71b6-4952-ade7-4afbf2599653';
$KURMI_GETQUEUE.Description = 'MyDescription';
Set-CsRgsQueue -Instance $KURMI_GETQUEUE;
Once again, it works correctly, but if I try later to empty the description I have an error :
$KURMI_GETQUEUE = Get-CsRgsQueue -Identity 'service:ApplicationServer:LYNC2013Finale.ciscoad.lab/ba74e783-71b6-4952-ade7-4afbf2599653';
$KURMI_GETQUEUE.Description = $Null;
Set-CsRgsQueue -Instance $KURMI_GETQUEUE;
The error (SetValueInvocationException) tells me that the minimal length of description is 1.
Il also tried to use the '' value, but the error is the same.
How can I empty a description ?

Or for short use [NullString]::Value
$KURMI_GETQUEUE.Description = [NullString]::Value;
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.

Lync Response group call issues

Hi all,
I am trying to investigate an issue with incoming calls.
I would like to know who ended the call. Was it the caller or the callee.
How can I find this in Lync reports?
Thanks,

Here's a query that will need some work, but might help get you there.
Note that it's currently locked to a date range. You can modify that. I'd make a couple of calls to your response group, one where you hang up, and one where you have them hang up on you.
Run the query. Find your calls, find the ReferredById number that matches your response group. In my case it was 10091, so I added the line "and SessionDetails.ReferredById='10091'" just before the "order by".
Now the query returns your response group calls. The diagnosticID will help you determine who hung up, or you can just add the VoIPDetails record you found as the join is in the query already.
select
(Select UserUri from Users where UserId = SessionDetails.User2Id ) as Caller,
SessionDetails.DiagnosticId,
(SELECT PhoneUri FROM Phones WHERE PhoneId = VoipDetails.FromNumberId) as MyFromNumberId,
(SELECT PhoneUri FROM Phones WHERE PhoneId = VoipDetails.ConnectedNumberId) as ConnectedNumberId,
(Select UserUri from Users where UserId = SessionDetails.User1Id ) as Agent,
(Select UserUri from Users where UserId = SessionDetails.ReferredById ) as ResponseGroup,
(SELECT DATEDIFF(SECOND, SessionDetails.SessionIdTime,SessionDetails.SessionEndTime)) As TalkTime,
SessionDetails.* from SessionDetails
LEFT OUTER JOIN dbo.VoipDetails
ON VoipDetails.SessionIdTime = SessionDetails.SessionIdTime
AND VoipDetails.SessionIdSeq = SessionDetails.SessionIdSeq
where SessionDetails.SessionIdTime > '2014-10-08' and SessionDetails.SessionIdTime < '2014-10-10'
order by SessionIdTime
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Uninstall Lync 2010 client, Install Lync 2013 using Group Policy/VB/MS Customisation Tool

Hi, I am using Group Policy/vb/Lync customization tools to deploy 2013 and remove 2010. The machines have Office 2010. The vb script is as below:
Dim objShell 'As Object
Dim objFSO 'As FileSystemObject
'-- SET OBJECTS
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objShell = CreateObject("WScript.Shell")
strComputerName = objShell.ExpandEnvironmentStrings("%COMPUTERNAME%")
Dim WshNetwork : Set WshNetwork = WScript.CreateObject("WScript.Network")
objShell.Run """\\xxxxxxxxx - Do not Remove\Lync Install 2013 2010\Lync 2013 Outlook 2010\setup.exe"""
I have amended the OCT with relevant settings, Lync 2013 installs but Lync 2010 does not uninstall. Here is how i have it set:
In the Office Customization Tool - Set-up - Add Installation and Run Programs,
In target - pointing to the Lync2010 exe file (on above share)
In Arguments - /silent /uninstall
Is this correct?
Also, i would have thought that, Remove Previous Installations, it would have an option to remove Lync2010?
Anyway..pulling my hair out here!
Hope you can help.

Hi,
Based on your description, we can refer to the following threads for help.
Slient Unninstall of Lync 2010 on client machines script required
http://social.technet.microsoft.com/Forums/lync/en-US/69e32128-4581-4be5-9a44-b5d133e1f480/slient-unninstall-of-lync-2010-on-client-machines-script-required
Scripting a Lync 2010 client Uninstall
http://social.technet.microsoft.com/Forums/en-US/a65bd0d0-daa1-4616-8725-63f349fdde86/scripting-a-lync-2010-client-uninstall?forum=lyncconferencing
For this issue is more related to Lync, in order to get better help, we can ask the question in the following TechNet dedicated Lync forum.
Lync 2010 and OCS - Lync Clients and Devices
http://social.technet.microsoft.com/Forums/lync/en-US/home?forum=ocsclients&filter=alltypes&sort=lastpostdesc
In addition, for it also involves scripts, we can also ask for help in the following scripting forum.
The Official Scripting Guys Forum
https://social.technet.microsoft.com/Forums/scriptcenter/en-US/home?forum=ITCG&filter=alltypes&sort=lastpostdesc
Hope it helps.
Best regards,
Frank Shen

Lync 2013/Office 2010 authentication issues

Hi everyone,
I am fairly new to the OCS/Lync environment and have a question about one of our users.
He is running Win 7 Ent (x64) and has Office 2010 and Lync 2013 installed (both x86). It appears that at the most random times, Lync will prompt him to enter his username and password in order for Lync to integrate his Outlook information.
I have entered his username as domain\username and the correct password and this corrects the issue, but only for a few minutes. Once Lync prompts him again, almost simultaneously, he gets the Outlook box asking him to verify his credentials.
When we enter his credentials in the Outlook box, it does not take and the box persistently pops up (of course, this ends up locking out his account but once we unlock it the cycle continues. I have tried turning outlook cached mode on and off and I
cannot seem to figure out why his credentials are not being accepted.
I'm not asking for anyone to solve the issue directly; rather, if you have any idea where I can start to read and learn about how these products integrate and what might cause this issue, I'd be very appreciative. Of course a couple of places to start
troubleshooting would be appreciated and respected as well :)
Thanks everyone!
PS - I posted to Lync 2010 forum because there was not one for Lync 2013.

I have the same issue, except this variable.
When adding Lync 2013 to my workstation and another coworkers workstation, neither of us were able to connect to the mail server with Outlook. The login box would appear, but not authenticate. I tried removing my credentials for outlook under the User/Groups
area, but to no avail. The next step was to remove my mail account and re-setup. Outlook will now refuse to take any settings for this email account. Email is hosted in Office 365 solely. The only two systems affected are those with Lync 2013 installed.
Next step is to remove all traces of Office 2010 and 2013. If this does not resolve the issue, what background authentication piece did I overlook? Were there any authorization changes ordifferences between
2010 and 2013 when it comes to AD/Office 365 integration?
Thanks,
Charles
EDIT: I removed all traces of Office 2010 as well as registry entries, and reinstalled. Auto discover over AD still isn't working, and now Outlook keeps popping up a dialog box asking for my username and password for the email account.
Help.

Lync SBA & Response Groups

Hi
I have a SE Lync deployment with Enterprise voice.
All Lync services are in the primary site.
I am adding a SBA to the primary site for resilience and all users use this as their primary registrar and the FE as their backup registrar.
Inbound calls come in via ISDN cards on the SBA and go to response groups on the FE.
My question is that if the Lync FE server goes down and the SBA kicks in with limited Lync functionality how can I continue to process inbound calls that were going to the response groups?
Its my understanding that response groups don't survive a FE Lync outage.
My design goals must have the inbound numbers continue to work in the event of a FE failure
Thanks
Alan

Hi,
Response Group would not be available if branch site’s WAN connection to a central site fails or if the central site is unreachable. It will be available only if your resiliency solution is a full-scale Microsoft Lync Server 2010 deployment at the
branch site.
For details:
http://technet.microsoft.com/en-us/library/gg398715.aspx
Regards,
Kent Huang
TechNet Community Support ************************************************************************************************************************ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a
marked post does not actually answer your question.

Lync 2013 - Address Book Synchronization Issues for External Users

I recently deployed Lync Server 2013 in my organization. Everything works fine except for the address book synchronizing issues and the mobility access. I would really appreciate if someone could share their knowledge as I have done lot of troubleshooting,
not sure if I have missed something. Please note my setup below for the External Web Services.
Lync Front End:
Listening: 8080 4443
Published: 80 443
I have published my External Web Services URL and the following ports are open: 4443, 443, 8080
When I look at the Lync Client Configuration, ABS Server External URL is pointing to https://lyncexternalweb.domain.com:443/abs/handler. However, GAL Status is still pointing to my internal Front End FQDN: https://internal.domain.com:443/abs/handler.
For machines that are joined to the domain, the address books synchronizes with no issues. For machines that are not joined to the domain and for external users, GALContacts and GALContacts.DB files are not event generated for the users profiles.

Hi Anthony,
Please note the findings below:
1. I was checking the Lync Client configuration on one of the PC that is not joined to the domain, still on the domain network via site to site VPN connection. I noticed that the Connected Lync Server varies: sipinternal.domain.com, sipexternal.domain.com,
lync.domain.com (Pointing to the Edge Server IP).
2. Edge Server External Settings: Single IP address with the FQDN set to lync.domain.com for all 3 services and the following ports configured. Access Edge Service: 5061, Web Conferencing Edge Service: 444, A/V Edge Service: 443 with NAT enabled public
IPv4 address. I have checked the replication status between the Front End and Edge Server, it is up to date.
3. In regard to the https://lyncdiscover.domain.com, I don't have the lyncdiscover.domain.com published, but it is pointing to the NAT enabled public IPv4 address which is assigned for A/V Edge Services.
4. For the port forwarding, I am using the Cisco Meraki router.
Please advise if there are there is something that I am missing.
Thanks!

Unable to connect as a formal agent to a Response Group after Migration to Lync 2013

We are in the process of migrating our Lync 2010 servers to Lync 2013. Everything seems to go well, but problems started to appear after we migrated the Lync 2010 response groups to Lync 2013. Now only those groups with informal agents work. All the groups
with formal agent, when they try select their group through the web page, they all get the error:
You are not a member of any group. For assistance, contact your support team"
Did anyone experience such an issue ?
Thanks,
Antonio

We had this problem with our recent migration of c. 350 response groups, many of which had formal agent groups. The cause appears to be that after the migration, the formal agent registration screen sees both the 'old' and the 'new' formal agent groups of
which the current user is a member and resolves these to only one entry on the registration screen (which is understandable). But the entry seems to be connected to the 'old' and not the 'new' agent group. We were able to verify this by checking in the old
and new pool database (rgsdyn) and seeing that even after the migration the formal agents were signing in to the old pool and not the new one. One solution is to delete the members from the old formal agent groups so that future registrations are forced to
take place in the new pool database. However, if you do this, bear in mind that if you have to back out the migration, you have to restore these.
We were also had to abandon one migration attempt because of another problem where the migration tool does not support the migration of agents who are defined indirectly in the agent group through a mail distribution group.
tags: Move-CsRgsConfiguration ; formal agent groups ; lync2013 ;

Response Group problems

For the past few weeks I have been struggling with launching response groups and I am hoping someone might be able to help.
Little background on my config –
2 – Frontend 2013 servers (5.0.8308.556)
Sonus SBC1000 voice gateway, 1 PRI
Stuff that works – Direct calling inbound to end users works great!
So here is my problem. I set up a response group with a direct dial number to the outside and assign my people to the group and everything is good.
For about 15mins response groups work great! After about 15mins response groups stop working and calls to response groups are no longer picked up. This also affects chat with response groups.
When I turn on the logging software inside Lync I get these messages when the calls are dropped;
TL_INFO(TF_COMPONENT) [1]3784.356C::04/14/2014-14:24:54.627.018e2f49 (RgsCommonLibrary,RgsLogMessage.ReportMessage:2111.idx(227))
_rgs_message_begin_
Direction: Incoming
From: tel:+15555555555
To: sip:[email protected]
Message: CALLCONTROL: Call declined because CallControl is not started
WorkflowId: 08d328a20de8419caad0dee898586051
TL_ERROR(TF_COMPONENT) [1]3784.356C::04/14/2014-14:24:54.627.018e2f4a (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
(0000000000C9D21E)Call is declined because Call Control is not started.
I then simply restart response groups on one of the FE servers and they come back (for a short time) -
Here some interesting events logged in the Lync Server event logs after Response Group Service is restarted –
LS Response Group Service – 31028 - A WorkflowRuntime cannot be started.
Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence. Cause: The application has not been properly activated or the Contact object was deleted. Resolution: Deactivate and then activate
the application for this pool.
I am willing to try just about anything to get this to work. Any ideas out there? Thanks for all your help!

Please check if the application server is active(lync control panel--Topology--status--double click your FE SERVER--applicationserver).
If the application server is not started, please start it. If it is started, restart it.
If issue still exist, use following steps:
use following command Get-CsApplicationEndpoint
And check for messages in "Yellow"
Locate the Identity in Active Directory using ADSIEdit
And Delete the "CN" located at the end of the Identity String
And try and add your Line URI or Response Group SIP Address.
Also you can refer below link
http://social.technet.microsoft.com/Forums/lync/en-US/cd25ddec-6e1e-4d58-9a9a-a530abfa82e3/response-groups-not-working
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical

Response Groups not working

Hi there
My environment is a single Lync 2013 Front End Server installed on Server 2012.
It works since a year and now we want to use some response groups. I created 2 of them and everything seems fine but i cant call these groups. Not from internal and also not from external.
The clients shows an 500 internal server error with ID 26017.
So i traced the whole thing on the Front End Server. It seems the Response Group Service cant work with the local SQL Server. I see three error messages.
1. TL_ERROR(TF_COMPONENT) [2]0B90.37A8::07/23/2014-06:38:39.119.000002fb (RgsClientsLib,MatchMakingLocator.GetActiveInstanceFromDB:683.idx(479))
(0000000000150BA8)No instance registered as the active instance!
2. TL_ERROR(TF_COMPONENT) [1]1E08.2910::07/23/2014-06:38:42.462.00000a34 (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
(000000000362D054)Call is declined because Call Control is not started.
3. TL_WARN(TF_COMPONENT) [1]0B90.0B7C::07/23/2014-06:38:48.053.00000f2d (RgsClientsLib,MatchMakingLocator.GetActiveMatchMakingInstance:683.idx(301))
(0000000000150BA8)There is currently no active MatchMaking instance in the pool.
The Lync Server Event Log shows this error when the Response Group Service starts:
LS Response Group Service ID 31067
Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence.
Cause: The application has not been properly activated or the Contact object was deleted.
Resolution:
Deactivate and then activate the application for this pool.
Is there a way to reinstall / reconfigure the whole response group service incl. the active directory objects?
I hope somebody could help
Regards
Andreas

Have you seen this thread:
http://social.technet.microsoft.com/Forums/lync/en-US/cd25ddec-6e1e-4d58-9a9a-a530abfa82e3/response-groups-not-working?forum=ocsclients ?
He ran Get-CsApplicationEndpoint and received a warning that let him to a resolution.
Short of that, I'd rerun step 2 in the deployment wizard and restart services when you can to see if I could jog anything loose.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Response Groups - Duplicate "Built In" Services - Multiple Default Routing Endpoints

Hello,
I have a Lync 2013 deployment that has been migrated from OCS 2007, to OCS 2007 R2, to Lync 2010, and now to Lync 2013. I am including that information as that may be important for the following discussion.
When the Response Group Service starts, it logs four error messages which I will place at the bottom of this post. The error messages point to duplicate routing endpoints for the same service. Upon review, it appears to me that I have duplicates of the following
two services, when I look up the below SIP addresses with Get-CSApplicationEndpoint.
Announcement Service
RGS Presence Watcher
My guess is that during one of these migrations, we ended up with a duplicate service. The problem is - how do I get rid of the duplicate, and how do I know which is the duplicate and which I want to keep? Error messages below.
Lync Server 2013, Response Group Service was not able to establish the application endpoint.
The following exception occurred when establishing application endpoint associated with 'sip:RtcApplication-9ebda80c-12e1-4db6-b5f3-f0dc9585ad4d@<scrubbed>.com': System.InvalidOperationException - The ChannelDispatcher at 'net.tcp://<server scrubbed>:8404/'
with contract(s) '"IAgentSignInOut", "IMatchMaking"' is unable to open its IChannelListener..
Cause: Failed to connect to Front End server or the Front End server is misconfigured.
Resolution:
Check the Front End server for errors.
Application endpoint for Contact object cannot be created.
The following exception was thrown during application endpoint creation for Contact object 'sip:RtcApplication-8e1e15ac-09d4-4271-b961-6757feabd621@<scrubbed>.com'. The Response Group associated with this endpoint will not be available.
Exception: System.ArgumentException - Only one default routing endpoint is allowed per platform. The platform already contains a default routing Endpoint.
Inner Exception: ~
Cause: Networking problems with the Front End server, or Front End server configuration problems.
Resolution:
Check for eventual SIP errors on the Front End servers.
Lync Server 2013, Response Group Service was not able to establish the application endpoint.
The following exception occurred when establishing application endpoint associated with 'sip:RtcApplication-11e8fb5c-9847-460c-9e60-0f34834f8b37@<scrubbed>.com': System.InvalidOperationException - The ChannelDispatcher at 'net.tcp://<scrubbed>:8404/'
with contract(s) '"IAgentSignInOut", "IMatchMaking"' is unable to open its IChannelListener..
Cause: Failed to connect to Front End server or the Front End server is misconfigured.
Resolution:
Check the Front End server for errors.
Application endpoint for Contact object cannot be created.
The following exception was thrown during application endpoint creation for Contact object 'sip:RtcApplication-1c871209-add1-40a6-87bb-07884eb879b5@<scrubbed>.com'. The Response Group associated with this endpoint will not be available.
Exception: System.ArgumentException - Only one default routing endpoint is allowed per platform. The platform already contains a default routing Endpoint.
Inner Exception: ~
Cause: Networking problems with the Front End server, or Front End server configuration problems.
Resolution:
Check for eventual SIP errors on the Front End servers.

Hi,
Have you reviewed this blog? You may check the ownerpoolID in rgsconfig database.
http://blog.lync2013.org/tag/lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Lync 2013 client and mobile

Dear All Hello,
i am having one very strange issue, I setup lync 2013 certficate all thing okay. We can login into lync 2013 client to lync 2013 server without any issue using PC but same login if i try to login into mobile having anrorid or windows phone it fais and its
pop up message we cannot sign you in please check your account info and try again.
We just created user using Enterprise voice optin, checked mobility is enabled. External url is configured.
Any body can refer if something is missing. I havenot updated any cu for lync 2013.
If i run Test-CsUcwaConference or Test-CsMcxP2PIM for mobiliity i get following error. I havneot done any update nor any tool as most of article are refering for lync 2010.
No response received for Web-Ticket service.
Inner Exception:The content type text/html; charset=utf
the response message does not match the content type of
binding (text/xml; charset=utf-8). If using a custom en
be sure that the IsContentTypeSupported method is imple
properly. The first 1024 bytes of the response were:
'<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//E
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>IIS 8.5 Detailed Error - 500.0 - Internal Server
Error</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana,Arial,
a,sans-serif;}
code{margin:0;color:#006600;font-size:1.1em;font-weight
.config_source code{font-size:.8em;color:#000000;}
pre{margin:0;font-size:1.4em;word-wrap:break-word;}
ul,ol{margin:10px 0 10px 5px;}
ul.first,ol.first{margin-top:5px;}
fieldset{padding:0 15px 10px 15px;word-break:break-all;
.summary-container
fieldset{padding-bottom:5px;margin-top:4px;}
legend.no-expand-all{padding:2px 15px 4px 10px;margin:0
-12px;}
legend{color:#333333;;margin:4px 0 8px -12px;_margin-to
font-weight:bold;font-size:1em;}
a:link,a:visited{color:#007EFF;font-weight:bold;}
a:hover{text-decoration:none;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;'.
Inner Exception:The remote server returned an error: (5
Internal Server Error.

Let ensure the mobile client can connect fine
http://blogs.technet.com/b/nexthop/archive/2012/02/21/troubleshooting-external-lync-mobility-connectivity-issues-step-by-step.aspx
Also we can use the Lync connection analyzer tool for Mobile scenario and test
http://blogs.technet.com/b/nexthop/archive/2013/02/08/the-new-lync-connectivity-analyzer.aspx
Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph
Great follow up thanks!.
Seems i am near to solution.
I used web site url https://testconnectivity.microsoft.com it pass all test,
When i use to test using tool it goes to my local fqdn and says unable to resolve.
An error occurred while sending the request.
The remote name could not be resolved: 'lync1.hosting.mydomain.local'
When i open this url lyncdiscover_contoso.com it give both internal and extral url.
Which is this {"_links":{"self":{"href":"https://lync1.hosting.mydomain.local/Autodiscover/AutodiscoverService.svc/root?originalDomain=haxxess.com"},"user":{"href":"https://lync01.externaldomain.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=external.com"},"xframe":{"href":"https://lync01.externaldomain.com/Autodiscover/XFrame/XFrame.html"}}}
I am using lync 2013, with no tmg for publishing, internal web servie name is empty overrite and extranal is lync01.externaldomain.com
So as article says if i see internal url If the internal web services URL is identified, the web publishing rule is incorrect and is bridging the connection to port 443
instead of port 4443 for the Lync external web services.
Where do i have to change this in topology under web service. can you please guide this last phase.

Lync 2013 installation problem - dll file missing

Hi,
I've encountered this problem with Lync 2013 installation on 2 different computers.
Error message:
"perfboost.exe - System Error
The program can't start because appvisvsubsystems32.dll is missing from your computer. Try reinstalling the program to fix this problem."
The first time i got this error was while installing Lync 2013 (32-bit ver.) for a user with an E1 Office 365 plan and an Office 2013 Home and Business suite installed (32-bit version) on a 64-bit Win 7 Pro machine. The installation completed despite the
error message but Lync could not connect to the server saying that "the server for
domain.eu cannot be found". I tried the manual configuration with the same result. I'm confident it's not a DNS problem as other users within the same domain are using Lync 2013 with no connectivity issues.
The second time I got the error was when installing Lync 2013 on a new machine, also with Office 2013 H&B 32-bit and Lync 2013 32-bit downloaded from the user's Office 365 account (also plan E1). The installation also completed but I had no problems
logging the user in (it's another user, same domain)
Anyone has a clue about this? Should I install the 64-bit Lync version instead? Would it conflict with the 32-bit Office 2013?
Thanks.
Luka

Hi Teklace,
The issue is more related to Office, You may repair Office 2013 using the following link and check if it works fine as expected:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?ui=en-US&rs=en-US&ad=US
Some similar cases for your reference.
https://social.technet.microsoft.com/Forums/office/en-US/4fdea64f-e7c8-4e08-95b2-fb54984d617f/appvisvsubsystems32dll-error?forum=officesetupdeploy
http://answers.microsoft.com/en-us/office/forum/officeonline-word_online/appvisvsubsystems32dll/75c4067b-d23f-4d50-bd23-82934852fed8
http://answers.microsoft.com/en-us/office/forum/office_365hp-office_install/appvisvsubsystem32dll/106805c1-5928-4a7e-a8b7-6c438e279969
If the error still exists, to ensure you get better support, I suggest you turn to our Office forum for dedicated support. With the assistance provided there, it is more likely the issue can
be resolved. Sorry for any inconvenience this caused. Thanks for your understanding.
https://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro
Best regards,
Eric

Lync 2013 compatibility with Application sharing

Just upgraded to Lync 2013, and I found a compatibility issue with StarTech Stream capture software when attepting to share the application in a meeting.
The Hardware device that Stream Capture uses is:
www.startech.com/AV/Converters/Video/PCI-Express-HD-Video-Capture-Card-1080p-HDMI-DVI-VGA-Component~PEXHDCAP
The software can be downloaded: http://sgcdn.startech.com/005329/media/sets/Stream_Catcher/Capture_Software.zip
The issue I notice is when streaming just the program through Lync 2013. The mouse pointer will disappear over any Lync screen.
To duplicate the issue start a lync meeting, share the stream capture software.   Minimize the software, and wait 30 seconds so the app doesn't detect activity.   Then when you try to click on the "Stop Presenting" button within
Lync   The mouse will disappear.   Also, noticed similar behavior with other parts of Lync.
The program works as expected when sharing the full desktop.
Upon contacting Startech support they said that the issue may be related to how Lync 2013 uses "Active Video Content".   Problem didn't occur in Lync 2010.
I also tried updating to most recent video driver, disabled hardware acceleration but this did not help.
Any configuration settings I can change in Lync 2013 to get around this behavior?

Hi rainmakers,
I suggest you consult Microsoft for dedicated support.
You can click the “Give Feedback” button in the bottom-right of Lync 2013 to report the issue.
Best regards,
Eric

Lync 2013 Recording Manager Crashes

Environment Background:
1. Lync 2010 Front-End Pool
2. Workstation running Windows 8 and Lync 2013 Client
I am able to record meetings with my Lync client but when I click stop and go to launch recording manager, the application opens and then hangs. Below is the Error from the event log
Faulting application name: OcPubMgr.exe, version: 15.0.4481.1000, time stamp: 0x50ee68d6
Faulting module name: MFReadWrite.dll, version: 12.0.9200.16384, time stamp: 0x50108233
Exception code: 0xc0000005
Fault offset: 0x0001ddc9
Faulting process id: 0x11a4
Faulting application start time: 0x01ce7f2b93c36813
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OcPubMgr.exe
Faulting module path: C:\Windows\SYSTEM32\MFReadWrite.dll
Report Id: d20fec8a-eb1e-11e2-be72-70f3957a2ef1
Faulting package full name:
Faulting package-relative application ID:
I am able to use recording manager on a Windows 7 workstation with the Lync 2013 client without any issues. I have tried a clean boot into windows 8 to clear third party start applications, Uninstalled the lync component of Office, rebooted, reinstalled
component without success.
Any help is appreciated. Thanks in advance.
Jason Apt, Microsoft Certified Master | Exchange 2010
My Blog

My problem was with Lync Recording Manager crashing with details in the OP's first post. LRM would crash as soon as it started to process the .mp4 file. Uninstalling Citrix Receiver fixed my crash issue completely.
LRM starts to process the files in
%UserProfile%\AppData\Local\Microsoft\Communicator\Recording Manager\Temporary Recording Files
and would save them elsewhere when process is complete.
Another issue was that LRM would not for some reason process the files in one of the recording-folders in the above 'Temporary Recording Files' folder. You can get around this by creating a new Lync meeting with yourself, start recording, then stop recording
& exit LRM at about the same time. This will create a new temp folder to be processed by LRM. Delete files in that new folder, and copy files from your old meeting to the newly created folder to kickstart processing for the old files
Lync 2013 client, Win7

Lync 2013 Response Group - timeout issues

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