Mac Book Pro/Mac Pro fire wire saga

Hi,
My husband and I are long time Mac users. Recently we
decided to take the plunge and update to the new Mac
Pro w/intell chip and the Mac Book Pro. The Big
machine is now on it's way back to China due to
numerous issues that all the techs in the kingdom
could not solve, one issue being the non reponsive
fire wire port. The Mac book Pro works Fine exept
for IT"S fire wire port. No, It's not dirty. My
device works in our older Macs. After 158 minutes on
the phone with a tech (We tried everything) He put us
on hold to get a case number. Another 40 minutes went
by and he never got back on. Now we must repeat this
agony one more day!!! Has anyone else had these
problems? Were these new machines released to soon?
Does anyone check them before they are sent out?
Today is Aug. 24th.
my husband and I spoke to Apple this morning after last nights marathon phone call. The nice tech sent us to an Apple store to have them run a test on the fire wire port on the MBP . It is broken. He gave us a case number. Now the second machine is on it's way back to China........ I pray the next macines we get work! Believe me this time we will be sure to "Kick the tires" before we install more pricy software.
JUst a word to aanyony lokking to buy one, service is great, but, the loss of time in a small business is killer.

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I hope I am posting this in the correct spot. I am new to this discussion group and searched in hopes of an answer to this question, but couldn't find it anywhere.
Wondering if I should buy a Mac Book, Mac Book Pro or some sort of Windows based laptop. Leaning towards the Mac but only because I have an iMac G5 (two years old or so) and it seems to work ok....though it doesn't work with 2 out of three external devises I have....Sony DVD camcorder and a Sony Mini Disc recorder. But I guess that is Sony's fault.
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I need a laptop for school and to do a bit of Photoshop and HTML but i don't no wich Macbook should i choose. Here is why im confuse :
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Tks

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Message was edited by: cph2133

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Message was edited by: Mezcla

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Mac Book Pro/Mac Pro fire wire saga

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