Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

Hello,
I am the IT Director for a Small College Campus and we are having problems with the Adobe Download Assistant in regards to downloading the Mac Adobe CS6 Trials. Regarding specifically the Design and Master Suites. I was able to download the Adobe Acrobat Pro XI trial as well as the Photoshop CS6 trial without problem, but when downloading the full Suite trial, I consistantly first get the 110 error, then if I try to restart the download from where it left off, I get an error 109 or 108. The download typically goes fine until the last couple percent, but near the end I get the error and can not restart the download short of starting over completely, in which case the cycle repeats.
I've done everything in Solution 1 of http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html, with no success. I am also able to download the Windows version of the trial suites, inside a Parallels virutal machine running Windows 7 without error, on the same machine that gives me the error for the Mac version. It seems to only affect the Mac downloads. I tested the same download on the same machine, but off-campus and was able to complete the download, so I think it may have to be a communication error in regards to our firewall, but I'm not sure why it would only effect the Mac Suite downloads. Taking down our firewall completely is not an option.
I have tried multiple browsers to start the ADA install from, as well as multiple machines running different operating system versions (Mac 10.8 Mountain Lion and 10.7 Lion/10.6 Snow Leopard - I'm not sure exactly which previous version it was) with no success. Both computers were on an Ethernet, hardline connection; no wireless. Any suggestions would be appreciated as our production department is starting a Creative Cloud account and would like to be able to use the download manager instead of the direct download links, from another support topic, I have provided them with for the time being, as they can be difficult to find at times, as well as less reliable.
Thank you for any help you can provide.

Creative Cloud uses the Adobe Application Manager as opposed to the Adobe Download Assistant. You are right though the error messages which you are posting indicate a failure of the network connection. Since the same computer works off your college network it does sound like a configuration problem with your firewall configuration.
I would recommend working with the manufacturers of your firewall to determine how to properly allow access. You may also want to review Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which does provide some guidence for general system related errors.

Similar Messages

Adobe Download Assistant: errors 110 - communication & 105 - product already downloading...

please see attached graphic--
i've tried everything! "reset product download", make a second attempt following the pop-up instructions, etc.
when that didnt even make a difference then i tried uninstalling [properly], rebooting, reinstalling, rebooting, tried with other products and they all give me the exact same communication problem [110].
based on what the error [105] says, the products are supposed to show on the queue if incorrect then to restart the DL assistant to add again. i do that and then i get the other communication error. so i uninstall-reboot... and get stuck on the same loop! there's nothing on the online|product help or in the forums, nothing at all.
this is so incredibly pointless, frustrating, & annoying, to say the least--
is there anyone who can provide a solution?
isnt there a way to dl the product without having ot use the assistant that causes all this complication?
i am able to dl everything else that does NOT use the assistant without any problems
anyone? please?
thx so much!!!

i cant believe i never got the reply auto-notification for your response when you posted it. accidentally i just realized you replied! so, i apologize for the late response---
maybe the link was active @ the moment of your response, but today it's broken. they must have taken it down...
i wonder if there's an updated url that points to the info you suggested on that location...
thank you!

Adobe Download Assistant Error 107

I downloaded adobe Download assistant it lets me log in but when i try to download Adobe Affter Ecceft CS 5.5 it has a pop up that says "error 107, failed communicating with adobe.com" I've tryed to download it on two different computers but the problem happens with both, my operating system is Windows Vista, someone help please what am I doing wrong?

Ok I would recommend completing solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1. Also please make sure and choose the default of the User folder or possibly your desktop folder. This error is probably happening due to choosing a location such as Program files to download the install files too.
Alternately you can follow the steps listed in http://forums.adobe.com/thread/981369 to initiate a direct download.

Cant sign into Adobe Download Assistant Error 100 yet Internet connection strong

Continue to get Error 100 when I try to sign into Adobe Download Assistant. My Internet connection is strong. Able to visit any site

What are you actually trying to download?

Re: Adobe Download Assistant error 107 help

Jeff Wright.
Day 5 after purchase and my downloading problem is still not resolved! Not impressed and I'm out of pocket by $99!!!! If Adobe doesn't live up to its service contract, I'm demanding my money back from the retailer. Maybe I'll start a campaign against Adobe then!
Ross
South australia

Ross have you downloaded other files successfully previously? If you navigate to the same directory/folder are you able to find the downloaded installation files? Which web browsers have you utilized?
I have requested a member of our support team to contact you directly regarding your download difficulties.
I did also branch off your discussion as it wasn't completely relevant to the Adobe Download Assistant. You have indicated that you are not able to utilize the direct download links either which would not generate an error 107.

Adobe Download Assistant - error 100

I have tried everything in the troubleshooting area about this error. I've cleared my cookies, deleted files in the local store folder, re-downloaded, tried downloading in a different browser, and everything. I am STILL getting this error message. I'm attempting to download Fireworks and Dreamweaver to my pc laptop. What am I doing wrong??

Bsh3b error 100 indicates that the Adobe Download Assistant is having difficulty communicating with Adobe to download the software. Beyond solution 1 listed in Troubleshoot Adobe Download Assistant you might also want to see if you have a software firewall installed. If you do then I would ensure that the firewall software is allowing the Adobe Download Assistant to access the Internet successfully.

I can't find Adobe Illustrator CS6 on Adobe download assistant.

When i go to download the adobe illustrator it takes me to the adobe download assistant. but when I look for it, it's not there.
Help?

Hi mbsolosound,
Make sure your system meets the minimum requirements to install Illustrator CS6 : http://www.adobe.com/in/products/illustrator/tech-specs.html
64 bit support is required for it.
After Adobe Download Assistant is installed, you can start it at any time and select a product to download at the bottom of the window. The list updates as new products become available to download with the Adobe Download Assistant.
Please refer : http://helpx.adobe.com/x-productkb/policy-pricing/download-assistant-faq.html#main_How_do_ I_download_a_trial_version_of_Creative_Suite_or_Elements_software_
Alternatively you can try downloading it from the direct download links available at : http://prodesigntools.com/adobe-cs6-direct-download-links.html
But make sure you follow the important steps mentioned on the page before initiating the download.

Adobe Download Assistant error 107 help

Hi, I've spent the last few hours attempting to download AE trial but to no avail. The download assistant keeps bringing up error 107, I've sompleted solution one and restarted it several times, I've cleared cookies, I moved the location to the desktop instead of Program Files (even though I have admin rights) but it still brings up the error message. Can anybody help? I'm using Windows 7.
Thank you, any help would be greatly appreciated

@jl200,
What software are you trying to download?
Error 107 indicates that your the Download Assistant is unable to communicate with Adobe.com
Have you had a look at the following document? See Solution 1, which normally resolves error 107. http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1
If this does not help, could you also tell us some more details about your computer and network. Windows or Mac? Do you connect to the internet via a proxy server or a software/hardware firewall?

Adobe Download Assistant: Error 0

So I've been trying to download the trial for Illustrator, but every time the assistant shows about half way through installation, it crashes and says there was an error (error 0). I have yet to see anything written about such an error and it offers no advice.

The solution is NOT adobe air!! Do you have the Download Assistant still on your pc? Choose that one instead! I did the same. Run fixit and let it check Adobe Air again It first it asks if youh ave issues with the installation or remove right? You choose installation and after this you select adobe Air and then when it asks you to remove confirm. AFTER THIS run fixit again and this time you select DOWNLOAD ASSSTANT. And again when it asks you to remove confirm. It will take a bit longer but after this your issues should be gone. When you retry to download a program it will work without any problems!! Let me know if it worked. For me it worked.

Can not download illustrator CS6 from adobe download assistance?

from here:
http://www.adobe.com/cfusion/tdrc/index.cfm?product=illustrator
i downloaded the download assistance, executed the file and sign in using my adobe id after that in the software list it doesn't show adobe illutrator to try. How to download illustrator then?

Try the direct approach:
Direct Download Links for Adobe Software
Mylenium

Adobe Download Assistant ERROR

Hi!
For quite some time now, I have been trying to download the free 30 day trial of CS6 Design and Web Premium. However, I am unable, on my mac, to select the destination folder of Applications. (where from what I understand is the place that any adobe product must land) I always recieve the error, "Download may fail to folder '/users/davisdeaton/applications' do to restrictive access privileges. Please select a different folder "
Any ideas? Thanks!
Davis Deaton

It looks like you are installing in your personal applications folder, which is generally ok. Try installing in the global applications folder which requires administrative privledges.

Adobe Download Assistant Doesn't Run (Mac)

I cannot start the Adobe Download Assistant for some unknown reasons. I want to download a trial of Adobe After Effects, so this is necessary. First, I installed the Assistant, and when it tried to open, it said it couldn't find Adobe Air, so I installed Adobe Air. Air itself will not run either, and the download assitant would not run and it is not detected by my system. When I tried to reinstall it, about every third time I attempted to open the installer I would get the same "cannot find Adobe Air" message, even though Adobe Air is installed. The only suggestion in the Troubleshooting section that I hadn't tried was installing updates, so I ran the Software Update program and installed all available updates. Since doing that, I do not get the "cannot find Adobe Air" message anymore, but neither program will run. What should I do when I can't figure out what's even wrong?

Hmm then it would not be the graphic switching issue then. I would recommend you begin by troubleshooting your installation of Adobe AIR. Once that is completed then return to the Adobe Download Assistant to try downloading the trial again. The following documents should aid you with your troubleshooting:
Troubleshoot AIR installation | Mac OS
Troubleshoot Adobe Download Assistant
Please feel free to respond to this thread if you have any questions about the steps listed within either document.

Adobe Download Assistant, and Adobe Ilustrator CS6

Please remove this program from this computer. It downloaded (taking up a lot of time), and now I find it can not help me make the conversion I'm after, and it's stuck on my computer- it won't remove or uninstall.
Don't ask me to go to FAQ because it won't SOLVE the problem.
You have the technology to download it so, so now take it back!
I'll try your products on a new computer.
Mel1nda

Dear Mr. Wright,
I appreciate your concern. But again, please wipe out anything about me on your database. To make a long story short, my patience endured through telephone conversation with an agent (for which I waited about one full hour.)
The chats also failed to address my problem.
You have the technology to resolve the issue of Adobe Assistant, and the Adobe Illustrator. It just became a dead and wasted presence on my computer.
Next, I know when I should visit the FAQ. I don't need to do that.
I appreciate your E-mail, but to me it seems that sloppy organization is a result of poor inter-department communication.
A good chunk of your revenue comes from little people like me. I'm not oversimplifying the matter; you do have the resources to trouble-shoot. But from what I had experienced, too many of your agents were ill-equipped to advise; and when they do make the effort, they tell me what I already know, or I get cut off when trying to pull out the ID number of that transaction.
I might try it again when my new computer arrives, or- I will not do business with Shutterstock anymore.
With all due respects,
Melinda de los Santos
Date: Sat, 9 Jun 2012 12:18:37 -0600
From: [email protected]
To: <removed by moderator>
Subject: Re: Adobe Download Assistant, and Adobe Ilustrator CS6 Adobe Download Assistant, and Adobe Ilustrator CS6
Re: Adobe Download Assistant, and Adobe Ilustrator CS6
created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Mel1nda this a public forum so you may not always receive an immediate response through this support channel. Which operating system are you using? This will allow myself or another forum member to provide you with the appropriate directions to remove the software.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Adobe Download Assistant, and Adobe Ilustrator CS6
To unsubscribe from this thread, please visit the message page at Re: Adobe Download Assistant, and Adobe Ilustrator CS6. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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Adobe Download Assistant is downloading over 100%

1st of all, Sorry for my bad English.
6 days ago I started to downloading the trial edition of Adobe Production Premium CS6 via Adobe Download Assistant. Today morning the download reached the status of 100% but it didn't stop, it just keep going over 100% (at this point it is 103.18%) and the status massage is "Downloading 5,966MB-less than a minute". So what should I do?? please help...
Well my pc did crashed due to power faliour while the download assistant was still running..

This is a known issue on some systems. Nothing to worry. It may finish when it reaches 200%. if it doesn't, you may have to start over.
Mylenium

Error 103 on Mac 10.7.4 having downloaded PS CS6 using the Adobe Download Assistant. Why?

I let the assistant do and chose everything that happened (is there another way?) and yet I am getting this error 103. I have found and read all the other questions on error 103 but none of the contain and actual solution. Plase HELP!

I think I might have to resort to downloading the program from an illegal torrent, just so that I can use my legitimate-purchased product key on it. Would that constitute a form of intellectual property irony?
I am in total agreement with PeterBFreeman. I download 20-30 GB of data per week from other sources at a fast rate, with no problems. Obviously my internet connection speed is not the issue. Nor is my ISP--like PeterBFreeman above, I have tried to do this at two locations with different ISP providers. Could it possibly be that the download-speed problems are on Adobe's end? Because that would make way way way more sense...
And by the way, Manish in comment #3 posted a solution to every error EXCEPT error 103. Exactly which of the 10 or so solutions he provides applies to error 103? Or do I just blindly follow them all, hoping that one will work? Do you really know if any of these will work, or are you just blindly throwing solutions at me hoping that you might get lucky?
FYI, like i clearly stated earlier, I also did a direct download...four times...each of which failed miserably (error 4960--failure mounting dmg file). I wish I could just walk away, but I absolutely depend on Adobe products to survive. So I am stuck. I feel like a battered spouse.
After sifting through a number of forums and double speak--the real problem seems to be that both the Adobe Download Assistant and the direct download links have a very hard time producing an uncorrupted file. The download assistant is supposed to smooth out this problem--and under ideal circumstances, it should be able to peice together a workable file. But alas, download assistant can't seem to do the one thing it is supposed to do--and getting an uncorrupted file seems more like a crapshoot than anything else as PeterBFreeman suggests.
The direct download links also have problems because I can never seem to get a decent download speed--and either it times out or my browser cancells the downloads due to slow download speeds (this happens when I have no other problems with download speed for other applications, programs, media). The four times I did finally download the entire file (twice via direct download and twice via download assistant) I got errors 4960 and error 103 respectively.
Yet, the answer we keep getting from Adobe is, "keep doing the same even though you get the same crappy result every time". This is literally insane. Or I get just straight aversion of the question--either blaming my ISP, or my internet speed or by calling my problem "Rare" when it clearly isnt that rare.
Error 103 is an adobe error. This means that someone at Adobe came up with the number (103) which corresponds with whatever the error is. Telling me that it is rare without indicating what the error is seems just like bad customer service. The problem is clearly beyond your customer service unit. Please please please, go find a person who knows what error 103 is and ask them the following:
1) What is error 103? (i.e. can you give me a semi-coherent definition of what error 103 is?)
2) What causes error 103? (other than it being rare?)
3) Can you give me some step by step instructions to fix or avert this problem? (instructions for error 103. Not error 100, 101, 102, 104, etc)
4) If the causes can be many, what are they and can you give me step by step instructions for each of the possible causes?

Mac CS6 Suite Adobe Download Assistant Error 110, 109, 108

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