Mac Mail attributes grayed out - unavailable

I've been trying to alter the display for mail in my new Macbook Air to display whether or not it has attachments and find that mail attributes for all my mail folders are grayed out, except for date and folder. How can I get those attributes back? Why are they grayed out in the new version of Mac Mail?

Try this work around.
Open Mail, not in Full screen mode. You need to be in classic lay-out.
< Command - , > to open preferences if you need to switch
Then from here <control-click> anywhere in the column area to make additions to the column
revert back to the new 3 column view. If you loose one of the columns grab one of the vertical sides and drag it to resize.

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Quit mail is grayed out.

I am not able to close mail. "Quit Mail" is grayed out. What can I do?

Welcome to Apple Support Communities
Use Force Quit. Press Alt, Command and Esc keys, select Mail and close it, so it should be closed

"Erase Junk Mail" is grayed out

All of a sudden, "Erase Junk Mail" is grayed out.
Anyone know why or how I can get it working again?
I'm using OSX 10.5.8 and Mail 3.6.

Hello Roger,
I don't have any direct answers for you, but I may be able to point you some people who do. Check out this older thread that provides a number of potential solutions. Hope it helps.
http://discussions.apple.com/thread.jspa?threadID=1321743
B-rock

Old mail keeps coming back? & Junk Mail Delete grayed out.

Issue 1
Old mail, dated from previous months, keeps appearing, mainly in Trash.
I read some Discussion about 'ipurge,' -- I tried it as a Terminal command but said it wasn't there.
I checked with the mail server - Google -- and the emails are not there...
Issue 2
Also, on Mail menu>Mailboxes>Erase Junk Mail is grayed out.....and maybe this happen after starting to use a spam filter (SpamSieve).
I sure wish I didn't get so much spam. My email address must have recently gotten picked up...it's disgusting.

ONE DAY LATER -
From another thread I got the idea to check out these ever returning trashed emails. The idea there was to delete Google's Junk folder.
Did that but it didn't seem to solve the problem although the idea of investigating the Google Mail Server.
That led to discover that after clicking on Trash/Delete for emails they went into a Trash folder -- and stayed there -- and a 2nd trashing was necessary and there was a tab/button saying: DELETE FOVEVER, which sort of implies that Trashed items hang around and require this 2nd trashing, with clicking DELETE FOREVER (see photo).
I'll see what happens over the next few days.

Some mail accounts grayed out, connections ok, but cannot access mail

2 of my 4 e-mail accounts, that I access via Mac Mail suddenly became 'grayed out' between the morning, when I was checking e-mail on my laptop at home, and the mid-afternoon,when I tried to check mail again while the laptop was on
the campus network.
Running snow leopard 10.6.1, Mail Version 4.1 (1076); have had File
Vault ON the past 10 days due to travel but normally it has been off.
Affected accounts were a personal commercial mail service (POP) and my main work account (Exchange IMAP) but my g-mail (POP) and alternate work account (IMAP but not exchange)were not affected. Connection Doctor says connection and login to
server on both accounts succeeded.
Both grayed-out accounts appear fully functional by alternate access
(web mail versions (both), iPhone (both), & Microsoft Outlook on
Windows for the Exchange IMAP account). Both accounts are enabled. I
have not, to the best of my knowledge, changed the account settings for
either account in Mail preferences or on the servers via alternate
access.
The same problem persists now on my home network again (cable modem/airport wireless, all working smoothly for non-mail related activities).
Running snow leopard 10.6.1, Mail Version 4.1 (1076); have had File
Vault ON the past 10 days due to travel but normally it has been off.

I had un-enabled and re-enabled, but not checked 'take online/take offline'. One of them did offer 'take online', so that may have been its problem.
For the other one, after un-enabling the other 3 accounts, it spontaneously started downloading the waiting mail, so was back online.
I thought it might be something ridiculously simple like this that I'd accidentally messed with....not that I was even aware of this option until now. Still don't know how I managed to take them offline, without meaning to, but now that I know about this, can check here first if it happens again. thanks!

Incoming mail server grayed out

My Mac Mail (icloud) account is acting up - the incoming mail server is gray out and can not be changed. It says :
mail.example.com
I have all the current updates/softwares.
I have deleted and added this account several times, does not change the outcome.
Is there a problem on the "APPLE" side?
Thanks for any help, suggestions, advice.
Mona

I believe it should say something like: imap.mail.me.com or imap.mail.mac.com.
As it is now, it reads: mail.example.com
and is grayed out and will not accept the cursor to highlight or change anything.
Acting up - it is off line and will get on-line when prompted. All my other mail accounts (ie gmail) are working fine as far as receiving and sending mail is concerned.
Thanks again for any help suggestions advice
Mona

The To Do List Items in Mail are grayed out. I can't edit or mark them :(

As stated in the title, the To Do items in Mail are all grayed out, I can't edit or mark them complete anymore. In iCal, on the other hand, To Do items are working correctly. I just upgraded to Snow Leopard and the To Do items were working fine before, but are not now.

Sorry, I should have explained it more. I had 186 To Do items in the Mail To Do section that were working fine before I installed Snow Leopard (I was able to mark them complete or incomplete, rename, and edit them). After installing Snow Leopard, half of them are grayed out and half of them are working correctly. I am unable to mark the grayed out To Do items complete, or rename or edit them. The To Do items that are grayed out are random, like, it's not all of the complete ones, or all of the ones that are in a month or so.
Here is a screenshot: http://img509.imageshack.us/img509/4743/screenshotgh.png
I know it's not the biggest deal, I just used to use Mail as my To Do thing If you know of a better app for the kinds of To Dos you see in the screenshot, let me know

Mail opens, but won't display mail, quit grayed out

I can open Mail, indicates messages in the various locations (inbox, junk, other folders), but displays none of the messages. Also, "Quit Mail" and other choices are grayed out. Ideas?

I remembered the "Force Quit" option, that worked. Disregard, no other response necessary. Thanks.

TS3276 incoming mail server grayed out-under preferences

Ever since I updated my operating system, I have been unable to send/receive mail. When I try to correct under "Accounts" under the preferences tab, the incoming mail server is grayed out so I can't update.
Please help.

Select the account and check the box marked Enable this account in the Account Information tab.

Why are sent emails from mac mail going to out box and message saying cannot connect to ATT server?

I receive emails via ATT to my mac mailbox. But when I send an email it goes to the out box and I get a message that it cannot connect to the server?
The genius bar said that APPLE and ATT were working on this, but very frustrating. Any suggestions?

Same is happening with me. Was having intermittent DSL service - called AT&T to rectify.
After the internet was back up and running, I could no longer send outgoing mail from my Mac Mail 5.3 application. I didn't change any settings or update any software, yet the IT person i was talking to (the same who corrected my internet issue) was saying it was a Mail problem.
I disagree considering it was working 1/2 hour before we started our conversation!
Any insight would be helpful.
Definitely set up the way AT&T suggested!

Verizon email via Mac Mail totally locked out/unresponsive since abt Sept 17th

What am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?
I have NO email access to verizon via my Mac Mail client at all. 995 & 465 ports time out after long, futile waiting periods, never to connect.
Webmail via Safari is ok, tho very sluggish when trying to sign in.
But I must access Verizon email via my Mac Mail client. Webmail is not reliable for me.
I am often in germany, where I use Telekom (t-online) for my internet connection, & have no problem with my t-online email which has the same exact pop/smtp settings as the Verizon email accts.
& have had no problem with verizon email whatsoever for the last 8 years.... until Sept 18th.
Verizon's Support chat y gave me a runaround & a brush-off with false advice & absurd info. (I'd saved the transcript & confirmed my suspicions by showing it to other colleagues who are computer saavy professionals). Altho the Verizon support chat admitted forum reports that overseas accts were suddenly locked out due to some security issue, they did not offer that info without my first suggesting it & then they claimed that my problem must be with Apple's Servers!
(my verizon email does not go thru any apple server, excuse me?!?)
I can not call any verizon 800 numbers from outside the USA & no alternative non-toll-free numbers are offered on any Verizon site that I can find.
No email address is offered for any Verizon support.
I do not use any social network (eg Facebook or Twitter).
So what am I to do to get Verizon mail working again, as it always had, with my Mac Mail client, from overseas?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Office mail configured on MAC Mail, messages sent out are tagged as SPAM

Hi All,
This being my first question, excuse me if I have selected a wrong community for this question.
Here is what I am having difficulty in configuring my MAIL client:
I have configured my office mail, and when I send any message from this, the mail is being tagged as SPAM by my office mail server and all my mails are going into JUNK folder of receipent, when I looked at the RAW message here is what I see:
X-Virus-Scanned: amavisd-new at inedasystems.com
X-Spam-Flag: YES
X-Spam-Score: 8.328
X-Spam-Level: ********
X-Spam-Status: Yes, score=8.328 tagged_above=-10 required=6.6
          tests=[BAYES_50=0.8, HELO_DYNAMIC_IPADDR=1.951,
          RCVD_IN_BRBL_LASTEXT=1.449, RCVD_IN_PBL=3.335, RDNS_NONE=0.793]
          autolearn=no
Received: from mail.inedasystems.com ([127.0.0.1])
          by localhost (mail.inedasystems.com [127.0.0.1]) (amavisd-new, port 10024)
          with ESMTP id PJpYeImA3Kcp for <[email protected]>;
          Thu, 8 Dec 2011 14:16:54 +0530 (IST)
Received: from static-168.236.99.14.tataidc.co.in (unknown [14.99.236.168])
          by mail.inedasystems.com (Postfix) with ESMTP id 447ED11C8001
          for <[email protected]>; Thu, 8 Dec 2011 14:16:51 +0530 (IST)
I have configured my GMAIL and the mails are working fine with that server. The line that is underlined in bold is the difference in the header when I send using my office ID and from GMAIL configured: with configured GMAIL the line looks like:
Received: from static-168.236.99.14.tataidc.co.in ([14.99.236.168])
        by mx.google.com with ESMTPS id el2sm18448487ibb.10.2011.12.08.03.12.56
        (version=TLSv1/SSLv3 cipher=OTHER);
        Thu, 08 Dec 2011 03:12:57 -0800 (PST)
My IP address is being treated differently in both the cases. Is there something I need to do extra to solve this issue. This might be the reason why Iam not able to send mails to any other domain other than my office domain from my OFFICE ID.
Is there something that Iam missing while configuring??
Thanks in Advance,
Pradeep

If you are running a mail client, then your mail client is probably not configured to use the correct ports with your office mail server (use of the mail submission port, TCP 587 would be typical). It looks like you might be connecting in without benefit of authentication. Work with your mail server administrator to determine local requirements for your particular mail server. (It's somewhat surprising you got as far as sending mail with this configuration and got detected as a spam engine; your office mail server may well have other issues.)
If you are running a mail server (more typical of this forum), then the following diagnostic is your answer why this message got rejected: [BAYES_50=0.8, HELO_DYNAMIC_IPADDR=1.951, RCVD_IN_BRBL_LASTEXT=1.449, RCVD_IN_PBL=3.335, RDNS_NONE=0.793]
Loosely translated, your mail server IP and DNS looks like a spam engine.   (Now whether that's your office mail server that's configured incorrectly and being detected as a spam engine, or your mail client that's getting misdetected by a somewhat-too-open office mail server wasn't immediately clear to me.)
More specifically, this diagnostuc means your public reverse DNS is not an IP address that is expected to be sending mail. As is listed in the diagnostic, the IP address you are using is in several blacklists. Among other issues, the IP address is being detected as a dynamic address (HELO_DYNAMIC_IPADDR), it's listed in a Barracuda blacklist, and it's listed in a Spamhaus blacklist.
Talk to your ISP, and get your forward DNS, your reverse DNS and your MX record to all match your domain, and both you and your ISP will want to get your IP address out of the blacklist.
If you cannot get your addresses to match and sort out your DNS, then you'll have to configure your mail client or your mail server to use your ISP mail server as a relay (if your ISP permits that), or work with some other mail server provider where you can obtain authorization to relay mail.
(Forward DNS: domain name to IP address. Reverse DNS: IP address to domain name. MX: the host name A record for the mail server for the domain.)

Outgoing Mail - Authentication grayed-out, password not saving

I am running into a strange problem since having to restore my iPhone after the 1.1.3 software update.
I am unable to send mail. What I am finding is that the mail accounts that I have set up are not using the password I need to authenticate my outgoing mail. There are two more detailed symptoms, and I'm wondering if anyone else has seen them...
1.) When I enter a password into the "Optional" area, it isn't staying-- when I go right back to the config screen for that account, it is already gone. Not surprisingly, I am then failing to authenticate when trying to send mail.
2.) I notice that the "Authentication >" button on the Advanced screen of email account config is greyed-out. I suspect this is somehow related.
I have tried re-creating the accounts a number of times. Eventually accounts are created, but outgoing email isn't working. This was working before the update, but I also deleted and re-created the accounts after first seeing problems. My provider has ports 25 and 587 open, and requires password authentication to send.

I may have found my own solution for this, so I am posting it here in case anyone runs into the same thing.
I removed all Email Accounts from my iPhone. Then I recreated them one at a time, from scratch. If the Add Account screen came up with previous info in it, I started over until it started blank. I was sure to enter the server addresses, passwords, etc. correctly the first time. I didn't specify ports at all. I had to click past a "Do you want to retry without SSL?" message a couple of times for each.
Once all of that was done properly (took a few tries) the accounts appeared with the password already saved rather than blank. Sending email then worked. The "Authentication" on the Advanced tab now shows up with "Password".
This looks like a subtle bug to me, even though it has a work-around.

Why is "Mailbox Erase Junk Mail" always grayed-out in Mail 4.5?

Anybody know the answer?

This is a User to User forum, and Apple rep don't frequent very often.
I have read a great many of the posts in all versions of Mail, and have never found this to be common, nor have I ever experienced it with any of my 15 accounts.
Is this a POP account, or IMAP?
Ernie

Erase Junk mail is grayed out and won't work

I just upgraded to 10.5 and my erase junk mail will not work. I have tried rebuilding the box but it still won't work

For what type of account - IMAP or POP?
If a POP account, quit Mail first and using the Finder, go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > Junk.mbox.
Delete the Junk.mbox and empty the Trash. This will delete the account's Junk mailbox and all junk messages within.
Launch Mail, and a new Junk.mbox will be created automatically within the account named folder when the next message received is automatically or manually marked as junk and moved to the account's Junk mailbox.
Test if this resolve the problem.

Mac Mail attributes grayed out - unavailable

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