Mac Support (and general support)

Hello there,
You already know that we will be happy if you add Audition to your feature CS packages.
I can not find any good reason for why it's not done in CS3/CS4?!
MOST IMPORTANT - Why there is no Mac version of this program?
AND NO, Soundbooth is not adequate replacement for Audition!
Please don't kill this nice program.

Soundbooth is just a limited version of Audition as far as I can figure, perhaps Adobe's prolonged attempt to port Audition to Mac format software. When/if they get Soundbooth up to the same level will Audition/Soundbooth become, essentially, one product? Although I also work on a MacBook Pro, Soundbooth held no interest for me because it didn't do much compared to everything I already have. I was working a lot with Audition but have now moved on to Logic Pro (MBP) and Sonar (PC) and Melodyne Studio (both) as Audition appeared to have reached it's end of life point (until they get it transformed?). Too bad, I used it from before Adobe bought the company... still use it on occasion. Not that anyone will be needing my input but thought I'd write anyway. Too little too late for any significant share in the marketplace except as part of a suite where it will always be limited in what it can do. So, it seems to me, that Audition will quietly fade away.... too bad. As long as they continue to sell Audition 3 Adobe will never admit it's over, just that the same team continues to work on both products (only true if they are transitioning Audition into Soundbooth).

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Different premier support and extended support for E-Business Suite?

Hi all,
I am very confused about the meaning of premier support and extended support.
What does not include in extendend support?
Thanks.
Amy

Hi Amy,
A lot of it comes down to support fees, and what kind of patches you can get for the products. In addition to the links that Hussein has provided, you might want to look at Steven Chan's blog to see what extended support means in the context of E-Business Suite:
Extended Support Fees Waived for EBS 11.5.10 and 10gR2 DB Through 2011
New Minimum Patching Baselines for E-Business Suite 11i Extended Support
Regards,
John P.
http://only4left.jpiwowar.com

Clean Access MAC OS and Vista support ? Any idea's

We have a sort of catch 22
MAC OSX supported in 4.1 but not in 4.0
Vista Agent supported in 4.0.4.0 + but not In 4.1
http://www.cisco.com/en/US/products/ps6128/products_device_support_table09186a00807600e1.html#wp43982
CCA releases 4.1(0)/4.1.0.1/4.1.0.2 and 4.1.0.0/4.1.0.2 Agents do not support Windows Vista
Only 4.0(x) releases starting from 4.0(4) and 4.0.x.x Agent versions starting from 4.0.4.0 support Windows Vista client operating systems.

Cisco promised a new release/patch to support Windows Vista by the end of March. We are waiting for the same as more and more people are now bringing Vista machines online.

Document supported and not supported by SAP

hai Gurus,
I have the following query.
1) Whether SAP Document Management System support the following document type.
-technical drawings
-charts
-text documents, such as reports or manuals
-contracts
-Auto Cad files
-WBS elements
-spreadsheets
2) What are the other Documents which SAP does not support in Document management system.
waiting for your positive reply.
Regards,
Sekar chand

Responses are as below:
1) Whether SAP Document Management System support the following document type.
-technical drawings
-charts
-text documents, such as reports or manuals
-contracts
-Auto Cad files
-WBS elements
-spreadsheets
Yes. All the above documents and their associated formats are supported. WBS elements are supported via 'Object Linking' concept in DMS. Search the forum for further details.
2) What are the other Documents which SAP does not support in Document management system.
SAP DMS is capable enough to support documents in all forms (2D vector image files like AutoCAD,CGM,IGES,HPGL etc; 2D Raster image files like BMP,PNG,JPEG,JPG,PC Paint; 2D ASCII and Postscript files; 3D design drawings/vector files like JT,WRL etc;MS Office files etc) provided the appropriate Workstation Applications and the relevant parameter details are configured.
Search the forum for further details.
Regards,
Pradeepkumar Haragoldavar

No Support by Customer Support or Tech Support

From February 3, 2009 until on hour ago February 27,
2009 I have been tossed around back and forth between Adobe
Customer Support and Tech Support.
Each time I talked to a "Technician" was a new experience!! I
was asked to state my customer ID, Case Number, Serial Number,
e-mail address to each new person I talked to!!
Adobe sent me a defective installation disc for CS3. That
determination was made after 2 weeks of going through the same
drills time and time again.
Adobe sent me a CS4 disc to replace the defective
disc--WITHOUT A SERIAL NUMBER. I just received the serial number
one hour ago!!
It appears Adobe does not have a connected data base for
customer service. The nightmare was the passing the buck between
Customer Support and Tech Support. At first I laughed. Then the
charade became disrespectful of me.
Only after presenting my "Ugly American" front did the crap
cease. This last three calls was simply give me a working SERIAL
NUMBER or my money!! And then it took "48 hours" for that to be
approved. Of course I had to call today--despite the personal
assurance of a "Supervisor" he would get me an answer within "48
Hours".
I found no integrity in the Adobe support system.
Contribute CS4 is functioning now, finally. Yet I was more
than willing to have my money back!!

COOL happend to me also! Nobody home at Adobe....
Chronology:
I called your store with a question about getting an EDU copy
of Contribute C4 with which to teach my homeschoolers about web
dev. The guy at the store said fine and sent me a link to
buy…
I click the link, and conveniently buy the product
THEN, I get en email saying I have to provide more info BUT
my CARD WON’T BE CHARGED…
My credit card is charged anyway…
I respond to the email, which only gives me a web form, but
yet again I explain my homeschoolers needs…
No response
I call customer service and say “no problem, if I do
not qualify for EDU pricing, get me my money back…
Customer support says, no, your order is approved, just go to
your account at Adobe.com and download.
My Adobe account says, “Order is pending”…
I lose my cool (listen to the call) and tell the guy at
customer support to get me 1. A license 2. My money back or 3. A
supervisor
Customer support transfers me to a “supervisor”,
just a mailbox that says “goodbye”… Thanks for
that customer service guy, lovely.
Finally, I try and send an email, but it bounces or sends me
back to this web form, cool, everybody at adobe is a robot?
I am pretty sure that your EDU site is misleading, and I know
my email trail from you is deceptive as the site takes money (or at
least holds funds) without clear disclosure. Lets get this
resolved, word travels fast on the net, particularly in the
educational sector and this smells bad to me…

I would like to take a picture of a word on any mac display and transfer it over to my iPhone who will support this idea?

I would like to take a picture of a word on any mac display and transfer it over to my iPhone who will support this idea?

IntelJJQ wrote:
I would like to take a picture of a word on any mac display and transfer it over to my iPhone who will support this idea?
Then do so.
Nothing special, beyond an intelligent human being, is required to make this happen.
Read the User's Guide, it covers basic functionality of the device including syncing content from the computer to the device.
FYI, marking your own question as "solved" without actually solving, will generally get you ignored.

My mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

my mac's keyboard is not working with my mac.the green light blinks and i cannot get onto my mac. everything on the support questions does not help because i cant go on the mac and i cant sign in

If you can't sign in, then you can't troubleshoot and/or pair the keyboard until after that........ so, for that, you will need to borrow someone's USB wired keyboard in order to get signed in and to the Keyboard Bluetooth Preferences.

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox

Firefox no longer connects to internet on my mac, and windows machines, after v18. I've tried several solutions from Mozilla support and nothing works. Firefox can't even connect to Mozilla for updates. Firefox just sits on the default search page and attempts to connect to websites by typing URLs, or by clicking on the links on the default search page don't work.

You could try the following:
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
* Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see Configure firewalls so that Firefox can access the Internet.
Let us know if this fixed your problem!

My mac is no longer supported by firefox. Can I recover my bookmarks and import them into another browser?

The detail is in the question

FF update to 13 and now you can't open ? sorry about that.
1. Download (with your safari) a copy of 3.6.28 from
http://www.mozilla.org/en-US/firefox/all-older
2. '''Trash''' the current Firefox application to do a clean install.
3. Install the version that you have downloaded (3.6.28).
Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks or other personal data.
see also: [https://support.mozilla.org/en-US/kb/install-firefox-mac?redirectlocale=en-US&redirectslug=Installing+Firefox+on+Mac Installing Firefox on Mac]
thank and sorry again

JABBER WILL SUPPORT MAC LAPTOPS and IPHONE OR NOT

HI,,
I want to give customer a solution with CUCM BE 8.5 . Customer wants to get connected to his office from his MAC laptop and I PHONE .
I want to know that Cisco JABBER will be applicable in that . And Cust they dont want to buy any Precense server .
Will cisco Jabber work without a precense server . with MAC laptops , I PHONE . ANROID PHONES

Hi Jonathan,
Thanks for your entry..I would be really great if you can answer my below as I am not getting any solution for this.
I have to setup a lab enviornment for demonstrationg the Jabber technologies for our client.i am really new to jabber technologies and as per my understanding its a Softphone that we can install in PC and Mobile and has the features such as IM,Presence and Web-ex.
the below link showing Jabber is supporting with Windows now.
http://www.cisco.com/web/products/voice/jabber.html
For my demonstration I only need to install Jabber on a windows PC and have to show the IM,Presence and web-Ex..
My doubt is what all software combination required for Jabber technologies??
1)Either CUCM+Presence+Jabber(What Versons??)
2)CUCM+Jabber.(Versions??)
We have 3 MCS(7816) in our lab and running CUCM version 7.0.If we need a later version for this to support ??We will manage to get the Demo Licence from Cisco.
I serached in google for good document but no luck.....Please give me a good documents for integeration and configuration for this requiremnets.
Thanks in advance.....
Nithin Louis.

My photoshop CS4 keeps crashing while I am in the middle of editing a photo. I am running Mac OS X 10.9.4. I have tried to contact support and I was directed here.

My photoshop CS4 keeps crashing while I am in the middle of editing a photo. I am running Mac OS X 10.9.4. I have tried to contact support and I was directed here.

You were redirected to this user forum because CS4 is no longer supported by Adobe at all.
We'll need a lot more info before we can help.
You'll have to manually determine whether Photoshop CS4 is updated to version 11.0.2 (the Adobe auto updater is most unreliable in CS4), and give us plenty of other information.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

http://support.apple.com/kb/HE57
And here:
http://support.apple.com/kb/HT1434

I was getting support for my Office 2008 for Mac, and the support tech said my OS was very slow. I have latest update for Snow10.6.7. Question how can I speed up my Macbook?

I was getting support for my Office 2008 for Mac, and the support tech said my OS was very slow. I have latest update for Snow10.6.7. Question; How can I speed up my Macbook?

Hi
In the first instance, I'd use Onyx and run through its sequence of maintenance and tune up tools:
Verify, Maintenance, Cleaning.
I'd also reset the SMC and PRAM (Google them)
If that doesn't help then I'd look at System Preferences.. > Accounts > Login Items tab (not Login Options). Check what processes get started at login and decide which ones you don't want.
After that I'd use Applications/Utilities/Activity Monitor to see if any processes are using a lot of computer power or if anything else nasty might be happening.
If none of this helped then my final step would be to reinstall OS X.
Bob

HT5409 I asked if AVCHD files can be played on Mac and the support site says to simply click on the icon and quick time will play it. A big lie. Just say it won't support the file type and tell us what apps to get.

I asked if AVCHD files can be played on Mac and the support site says to simply click on the icon and quick time will play it. A big lie. Just say it won't support the file type and tell us what apps to get. anybody?

I also had issues opening AVCHD files on case-sensitive filesystems.
You can try these steps to solve the issue:
Right click on the AVCHD file and select 'Show Package Contents'
Right click on the BDMV file and select 'Show Package Contents'
Rename index.bdm to INDEX.BDM (it seems that all files in the BDMV folder should be in UPPERCASE for Quicktime to open the AVCHD file).
Go back twice and try again to double-click on the AVCHD file (Quicktime should open a window showing the multiple clips, as expected).

Is Adobe Photoshop cs3/10 still being supported? Mac crashed and need to get up and running again.

Is Adobe Photoshop cs3/10 still being supported? Mac crashed and need to get up and running again. Thank you for any info on cs3. mayord

I believe if you were to ask Adobe Support they would tell you that CS3 is no longer supported by their services, if that is what you are refering to when you say "being supported". That means they are not likely to offer assistance with you re-establishing it.
But you can probably re-establish it yourself. If you need to download it there is a place for that available:
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS3 and CS4: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

Mac Support (and general support)

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