No Support by Customer Support or Tech Support

From February 3, 2009 until on hour ago February 27,
2009 I have been tossed around back and forth between Adobe
Customer Support and Tech Support.
Each time I talked to a "Technician" was a new experience!! I
was asked to state my customer ID, Case Number, Serial Number,
e-mail address to each new person I talked to!!
Adobe sent me a defective installation disc for CS3. That
determination was made after 2 weeks of going through the same
drills time and time again.
Adobe sent me a CS4 disc to replace the defective
disc--WITHOUT A SERIAL NUMBER. I just received the serial number
one hour ago!!
It appears Adobe does not have a connected data base for
customer service. The nightmare was the passing the buck between
Customer Support and Tech Support. At first I laughed. Then the
charade became disrespectful of me.
Only after presenting my "Ugly American" front did the crap
cease. This last three calls was simply give me a working SERIAL
NUMBER or my money!! And then it took "48 hours" for that to be
approved. Of course I had to call today--despite the personal
assurance of a "Supervisor" he would get me an answer within "48
Hours".
I found no integrity in the Adobe support system.
Contribute CS4 is functioning now, finally. Yet I was more
than willing to have my money back!!

COOL happend to me also! Nobody home at Adobe....
Chronology:
I called your store with a question about getting an EDU copy
of Contribute C4 with which to teach my homeschoolers about web
dev. The guy at the store said fine and sent me a link to
buy…
I click the link, and conveniently buy the product
THEN, I get en email saying I have to provide more info BUT
my CARD WON’T BE CHARGED…
My credit card is charged anyway…
I respond to the email, which only gives me a web form, but
yet again I explain my homeschoolers needs…
No response
I call customer service and say “no problem, if I do
not qualify for EDU pricing, get me my money back…
Customer support says, no, your order is approved, just go to
your account at Adobe.com and download.
My Adobe account says, “Order is pending”…
I lose my cool (listen to the call) and tell the guy at
customer support to get me 1. A license 2. My money back or 3. A
supervisor
Customer support transfers me to a “supervisor”,
just a mailbox that says “goodbye”… Thanks for
that customer service guy, lovely.
Finally, I try and send an email, but it bounces or sends me
back to this web form, cool, everybody at adobe is a robot?
I am pretty sure that your EDU site is misleading, and I know
my email trail from you is deceptive as the site takes money (or at
least holds funds) without clear disclosure. Lets get this
resolved, word travels fast on the net, particularly in the
educational sector and this smells bad to me…

Similar Messages

Tech Support Hell, a very Creative Tech Support H

Didn't think it would happen to me.
Had to reinstall everything on my PC -- twice. After getting everything
loaded on, I went out to the Creative website for my Creative
Soudblaster Audigy sound card, and tried to use their software
autoupdate the drivers. The online autoupdate reported that their
download server was unavailable. So I thought, fine, I'll try again the
next night. Same thing next night, server unavailable. So I waited
until the next night, and same thing again. So I emailed Creative
Support that their autoupdate download server was reporting as
unavailable. And I asked them if they were still supporting the
autoupdate feature for their older products.
They sent me back an email telling me to remove the soundcard drivers
and reinstall them again to see if this fixes the problem.
I replied that reinstalling drivers on my PC to fix a problem with their
website is like draining the gas from my car and then putting it back to
fix a problem with their car. And I also pointed out to them, that by
this time, their manual download servers for North America were no
longer available, and that I had to go to their Ireland download servers
to manually download and update the drivers from my Soundblaster card.
They sent me a reply asking me to detail the steps I went through.
Which I did, clearly pointing out that I went to their United States
servers, which you can only get to through the site "us.creative.com"
Later that day I got a reply in Spanish.
So I emailed them back asking why they are sending me emails in Spanish?
Today I got two replies -- one telling me that my email had gotten
misrouted, which was why it was replied to in Spanish (the person who
received it couldn't tell that it was written only in English? Was
that why they responded only in Spanish?).
The other told me that my problem was that I hadn't gone to
"http://us.creative.com" site, and that was the cause of my problems,
even though I had pointed out that I had gone to Creative's United
States site, and detailed the steps that got me there.
So I emailed them back, repeating the steps I took and pointing out to
them that this does indeed take a person to "http://us.creative.com",
and I asked them what part of my previous email they had not read.
I am wondering what "Creative" response I will get this time.
I also have copies of all the emails in case anyone wants any proof.
S Pearson
P.S. Just as I was ready to post this, I got a response to the last email I sent above. And it is, you guessed it, completely in Spanish. Sigh.
I wonder if Creative is capable of being embarassed by this, because to call this kind of stuff Customer Support is like calling a jock strap and tennis shoes formal evening wear.

Well, my original intention had been just to let them know they had a server that was not responding (and actually had been unresponsi've for two days by the time I emailed them), and to just ask a question.
My question did get answered, and someone finally responded that they had been doing some server maintenance that weekend, and there had been some problems with a few of the download servers that made them unavailable for awhile.
The email address I used is different from what is in my profile. If you really need the email address I used for this, I can give it to you, I just prefer not to put that one in a public forum. I get enough spam in it the way it is.
I realize your tech support people are probably swamped. It would be nice if they would read a little bit farther into the emails before replying, though, and all of this could have been avoided.
And after having done some system administration work in my career, I know from experience that no matter how much monitering software you have on servers, there will still be times when an end-user will be notifying you about a problem with your servers way before any software or hardware will.
SPearson

World's WORST Tech Support ? (actual reply from tech support insi

Hi,
recently I sent a question via email to tech support and I got a reply. I have got bad replies from creative tech support before and also from other so called 'tech support' but this one just crossed all limits!
It is insane. Either the guy is absolute moron or thinks that everybody that he deals with is a moron and will accept whatever he will say.
Does creative have any kind Quality check in their system as to how their support techs are performing ?
Do they even have any clue what they are telling their customers ?
Do they even have any clue what kind of damage they are doing to the brand ?
I also take it as my insult! Who the heck they think they are talking to ?
Someone please read my question and tell me if it was too difficult to understand ? And Please read their response and tell me if my feeble brain is not able to make the connection between the question and the reply!!
Attached below is the REAL and ACTUAL email copied and pasted word for word, including the ticket number!
I think creative just lost another customer for life!
================================================== =======================================
Dear ____,
Thank you for replying back to Creative technical support.
I understand that you're inquiring about the quality output of the
sound
card.
Please be advised that the format output is up to 24-bit/96kHz. It
depends on the settings
You may also check your manual regarding this. You can get your manual
online, please follow instructions below:
- go to
http://us.creative.com/support/downloads/welcome.asp?type=manuals
- Select Your Product : Sound Blaster > X-Fi > Sound Blaster X-Fi
Fatalty
- click Go!
-click on USB Sound Blaster Audigy 2 NX Users Guide English to
download
files
Do get back to us with the results once you are done trying the above
concerns so that we would know how to assist you further.
In the interim, I'd like to introduce the ZEN Aurvana In-Ear Earphones
Acoustically and ergonomically designed in-ear earphones that deli'ver
superb audio quality, noise isolation, and comfort. Click on the link
for more information:
http://us.creative.com/products/product.asp?category=23&subcategory=27&product=470 2
Thank you for your continuous support in Creative product.
Best Regards,
**name removed**
Technical Support
Creative Labs Americas
Moderator's note: Please remove the name of the advisor when making such posts.
High fidelity is simplified with Creative BasXPort Speakers for your PC
and LCD TV -- Hear booming bass without the hassle and wires of a space
hogging subwoofer.
http://us.creative.com/redirect.asp?id=2293
Accessorize your Sound Blaster with a remote control, console or dri've
bay upgrade kit, home theater cable, premium headphones and speakers,
and play hands-free with a versatile headset, and more!
http://us.creative.com/redirect.asp?id=34
Protect your Sound Blaster X-Fi by extending your warranty coverage to
a
full 2 years with a Creative Care Protection Plan.
http://us.creative.com/redirect.asp?id=885
Original Message Follows:
==================================
Subject: CLI - Technical Support Request - (Audigy 2 NX)
Name:
E-mail Address:
Self Description: Advanced PC User
Region: Americas
Country: United States of America
Support Inquiry: ID(2) I need help with a Creative software
application
Product: Audigy 2 NX
CCPP Certificate Number:
Serial Number:
Purchase Date: //2008
Operating System: Windows XP
Creative Model Number: SB0300
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
When recording an analog signal at 96Khz from the Line input of the
Audigy 2 NX, does it really sample the signal at 96Khz or does it
sample
at a different rate and then re-sample internally (DSP) to 96Khz ? If
it
samples at a different rate, then what is that rate ? Please let me
know
soon. Thanks! -.
================================================== =====================================
Message Edited by whatcreative on 04-23-2008 06:07 PMMessage Edited by KokChoy-CL on <span class='local-date'> 04-24-2008<span class='local-time'> 09:2 AM

Hi,
I am sorry about your experience with support and have forwarded this to the respecti've department. The Audigy 2 NX will sample the signal at 96Khz when recording an analog signal at 96Khz from the Line input.
Hope this answers your query.

Flash 9 doesn't work and has no tech support

I am at my wits end with the macromedia Flash 9
player. I have been trying to fix the problem for weeks and have
been negecting my children to fix Flash 9's mistake and there is no
phone support for the Flash 9 only internet tech support. I keep
emailing tech support with my problem and they keep sending me the
same generic email that says" clik here to uninstall and then
re-install" I tried that like a million times so I send them a
email back saying do not send me that email again it does not solve
my problem and they respond with the same email. I serious think
the tech support don't even read the emails. I EVEN TRIED USING
CAPS AND IT STILL DIDN'T WORK!
MY PROBLEM:
I tried installing the flash 9 player a few weeks ago when
Myspace prompted me. now I cannot see anything I keep going and
uninstalling and re installing and now all I get when I click
download now where the install video is suppose to be I get " mark
so I read the tech note
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4a8d52ae
I did the regedit suggestion and it still did not work. I was
having trouble also removing the program from my add/remove program
in my control pannel and removing the safe versions seemed to help
that. I finally found a link that seemed to help me fairly
sucessful download Flash 9 which is
Close any Explorer/Internet Explorer/Firefox windows you have
open
Close any anti virus soft you might have running:
1: download
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_active_x.msi
2: Click Start>Run and enter
c:\windows\system32\macromed\flash\UninstFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32
c:\windows\system32\macromed\flash\flash9.ocx
This suggestion seemed to solve my " problem now the only
thing I need to over come is as I download the flash 9 it says it
sucessfully down loads but then I get a dialog box that says:
Error 1904
C:/windows/system32/macromed/flash/flash9.ocx
failed to register HRESUIT - 2147220473
contact your support personel
I think if I can figure this out my problem will be solved
can anyone help me?
If not I hope this helps someone.
I have given up all hope this is my last ditch effort.
Please help me!

Thanks for your answers so far.
@Xaver:
No I have win 7 clean install (instead of Vista), which is the reason I tried the workaround I linked to.
@nifer:
No yellow bangs in the device manager, and, even more important only one entry called something like "Toshiba virtual modem" under "modem" in the device managaer (I thinkthat the four entrys for the 3g moduldrivers should be under "modem" in the device manager)
- Is it possible to check this powerrail without having to disassemble the whole notebook? Where is the modul located?
@xardas: I think it has, at least the guy who sold me the (used) notebook said so. The model Number begins with ppm70e, which I believe is the specific model of m700. There also is a sticker with a "wireless WAN IMEI" and a number at the backside and a slot for the sim-card behind battery-pack, which both would be very suspicious for a notebook not having a 3G modul.

CD/DVD will not boot up for P855-S5200 Toshiba Satellite laptop - Rude Tech Support

Hello. Has anyone else tried changing the boot device order on this computer, only to find that their laptop boots right up to Win 7? I pressed F12 just like it states in the manual (and then pressed F2 to enter setup). I changed the boot order so that the CD/DVD boots first and even went as far as to have the HDD boot last. I saved changes and rebooted. To no avail, it still boots right up to Win 7. So I called Toshiba tech support for assistance. The tech support(less) rep was real quizzical wanting to know why I wanted to boot from my CD/DVD. There are different programs that I have on CD that boot directly before the OS (for example, I like change things up a bit and run Linux once in a while). For some reason this guy didn't like that I wanted to boot off my CD/DVD from my laptop. Frankly, he didn't buy the computer and it doesn't matter what or why I want to boot from a CD/DVD. It's a brand new computer that does not function properly. I called Toshiba Tech support to fix a flaw in the computer that was sold to me. Anyway, I was trying to explain but he kept cutting me off and was very rude. He told me that since I have followed procedure in the manual correctly, that I'd have to go to Toshiba's Advanced Technical Support for a fee. REALLY?! One of the simplest procedures that I have performed on every box I have ever owned, and this guy didn't have a clue to make it happen on a new machine. Instead offering any more explanation than Advanced Technical Support, that rep just hung up on me. Evidently his tech support training consisted of trying to squeeze more money out of the consumer after the purchase. Swing and a miss Toshiba. So, if anyone has had similar issue with not being able to boot directly off CD/DVD (especially if there's a work around) I'd really appreciate it. If not I'll probably go to Best Buy and they can keep this Toshiba. Thanks.

C.B., You assumed correctly as I did use F5/F6 to move the devices up/down until my CD/DVD was at the top. I tried going in and using HWSetup. As soon as I ran HWSetup - it just confirmed that my earlier selection was already present (CD/DVD in first position). I also tried pressing C as you suggested but that did not work either.
I appreciate your input. I have one more shot at Best Buy to see if the Geeks can solve this dilemma (which I doubt). I may just throw up a video on YouTube to show the BIOS failure of this system.
It's too bad, I used to love Toshiba until this incident. I have a Toshiba laptop from 2004 that is still kicking (and it does boot from CD/DVD). I have even spilled a 1 gallon jug of water all over it - and it came back to life after it dried. I don't know if all P855-S5200s are like this or if I just got a POS. That coupled with the fact that I had deal with that less than knowledgeable and extremely rude tech support rep. Because of the those factors, I will take my computing dollars elsewhere.
Hey Toshiba....are you paying attention??

Has anyone else recently dealt inept Adobe Tech Support?

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support be better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

Elements 10 closes when making panorama and Adobe Tech Support???

I recently installed PSE10. I upgraded because my old computer crashed, so I went to Win7 with 64 bit and did an upgrade of several programs. I noted that when I try to do a panorama in 10 I get an error message "Adobe Photoshop Elements 10 has Stopped Working." That happens whether I have pictures in 10 waiitng to become a panorama or I am just creating a new one with nothing loaded in 10. I can open other Photomerge types like "Groupshot" but not panorama. Any ideas would be appreciated. TIA
This is my first "serious" problem with Adobe. I looked around on the site for a way to submit a question to tech support....Is there a way to submit a question to Adobe Tech Support for free? or is it all purchased time (i.e., they do not offer free tech support.) Again, appreciate the input.
Thanks

There's a phone number listed for tech support.
You can get tech support from an online chat session.
As usual, you take your chances with how "technical" the support will be....
Added:
Searching the forums for "panorama" revealed a problem with Lightroom and Bridge that was solved by resetting the preferences:
Hold down the Ctrl+Alt+Shift keys when launching PSE, and answer "Yes" to re-building the Preferences.
Might be worth a try.
Ken
Message was edited by: photodrawken to add suggestion

Inept Adobe Tech Support wasted an entire day of my life

This an email I sent to this woman's supervisor:
I’m writing to let you know that your tech support person, Anumeha, solved my problem. She was the only one that could! She is an asset to your company.
Give her a raise in pay. Take her to lunch. Do somehing nice for her. Thank you.
That being said, I’d like to explain how the rest of the tech support people I dealt with on Monday, February 10, were not as good as she was. Not even close.
I had to spend my entire day and into the evening before I was lucky enough to connect with Annmeha.
I’ve attached screen grabs off my iPhone show how much time was wasted, until Anumeha. You’ll see that I was on the phone for 356 minutes / 5.9 hours.
It started at 10:31 in the morning and the problem was resolved at 8:00 pm. Three different techs had me uninstall my CC software and then reinstall it and you know how time that takes.
I got so I could tell the tech what folder we were going to next. They would ask me how I knew this. I told them that previous techs had me do the same thing. It was maddening.
What I don’t understand is how no one could fix my problem with Creative Cloud, until Anumeha entered the picture. I have been using Mac since 1987 and Photoshop since version 1 in 1990.
I understand how computers work.
Once again, my entire day and evening was consumed by Adobe's inept tech support staff. I don’t know what else to say, other that I am very disappointed in Adobe.
Adobe makes the best software, in my opinion, in the world, but I feel that Adobe tech support is not the great tech support it used to be.
Feel free to pass this along to anyone that might be able to help tech support better.

Hi oddstick,
We are so sorry for this frustrating experience. I will be sure to pass this on to our Quality Initiative team. Is there anything we can do to help you at this point?
Let us know.
Thanks,
Madison

Never again!! The worst customer service!! Tech support etc..

I purchased the note book mini for Rogers Wireless. It has the built in rocket stick.. I signed a 3 yr contract and paid 100.00 for the mini. I pay 48.56 a month for the wireless service. My note book was maybe 3 months old. I came home for a long weekend to find the mini not working would not turn on and if it did turn on the screen was black.. After being on the phone with tech support for almost 3 hours they had me taking apart the mini doing things that i felt were not my job to do.. They then told me that they would send me a ups box to send it for repair. Oct 12 was when it was sent out. Today is now the 26th of Oct. I have been on the phone with customer 3 times since the 12.. I could not for the life of me understand their broken english I ask to be transferred to someone that knew what they were doing they could not even find any info on my case #. They would just keep transfering me to other people then I would have to say the same thing over and over. So today I spent 2.5 hrs on the phone with them again. I was wondering why the status of my mini was that I owed them 359.00 for repair. They had no idea why this was and that they would call me back,. I asked to speak to a supervisor and he told me that he is to busy to talk to me!!!! I was like are you kidding me.. HP is a JOKE. so not only did I get f@#k on the mini I am in a 3 yr contract with the thing and it dose not even WORK...
I will never ever ever buy an HP ever again.. Back to apple for me

Should of taken it back to Rodgers for an exchange.
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Worst tech support and customer service i have ever experienced in my life

almost two hours of my time was wasted on tech support. rude, inconsiderate people from the philipines. i have filopino friends. they are nothing like these people.
after wasting my time through endless transfers, being hung up on multiple times, transferred to the worng number more than ten times i got india somehow, and the women told me my is faulty. the numbers lock key doesn't work and i can't punch any buttons on the right side where the numeric keypad is.
dell and your other competitors must love this because the abusrdity of this experience is resulting in my returning this pc. i bought it two days ago.
wow ...
sad, sad, state of affairs. worst call centre i have ever had the displeasure of dealing with. especially some guy named 'ricky'. what an abnoxious human being.
i have apple products but prefer pc, but with service like this ... man ...
anyway, terrible way to lose a customer.
have i mentioned i often advise on what computers to buy? hear that sucking sound? bad customer service results in bad business.
good luck. selling my stock.

Hi unhappywithHP2,
I have sent you a private message. If you are not sure how to check your private Messages this post has instructions that will guide you through the process.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...
Regards,
George
I work for HP

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

What is Fios requirement to hire Tech Support / Customer Service?

Called Them on November 7 - to turn off my CAT5 WAN and turn on Coax WAN. response "I do not know how to do that - transfering you to customer service."
Called Them on November 8 - to turn off my CAT5 WAN and turn on Coax WAN. response "I will have to schedule an appointment to rewire the CAT5." - WHAT????
Called Them on November 9 - to turn off my CAT5 WAN and turn on Coax WAN. response "ONT Obsolete - Technical Supervisor will contact me - today November 14
Called them on November 14 - status of Technical Supervisor - to turn off my CAT5 WAN and turn on Coax WAN. response "PLEASE HOLD - Reading File." - Transferred to Billing Department.
I need to get a job here.... Must have good benefits....

Those reps are pretty much useless as they're spoon fed everything and if it isn't written down or in a knowledge base, you're just wasting your time with them.
DodgerCats wrote:
I also asked them if the update would install FRG22D rather than the build that ruined my phones last week, and they didn't even know what I meant by "build". All they said was "You should download the 2.2 update, your phone will run better." Then they disconnected my call when I kept pressing the question about the build. Also, when I called tech support last week, they kept telling me to take my phone to a store to get it flashed. I live in Los Angeles, went to 3 large Verizon corporate stores and NONE have these machines that tech support is talking about!
It doesn't appear that FRG22D will be a full build but more of a patch (only 1.6MB compared to the ~45 or 76 for the Froyo OTA) over the existing FRG01B build and only allows flash to be seen in the market and has a few security updates. As for reflashing the phone, all they need is a PC and google and they can put you back.

Hello. I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster. This was not correct. Anyway, I got the device, had problems, did tech support

I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster. This was not correct. Anyway, I got the device, had problems, did tech support, re-activated my MIFI. 1. Decided to return the device. Spent hours with Customer Service, then finally up to Management, they agreed to take it back and void the contact, I sent it back immediately – and instead of voiding the contact they transferred it to my MIFI! Please cancel the contract on the MIFI. 2. During the short time I had the Jetpack I continually received overage alerts, took it all the way up to 30 GB, each time I backdated the new data plan except twice when customer service did and failed to back date the increase, and once the computer locked customer service out and could not increase. The end result is I have a $495 bill, many of these alerts were false since I ended up with only 14 MG for the month, etc. I am asking that my bill be reduced significantly to reflect no overage and to compensate for these problems. Please open up a ticket for this.

I had Verizon JetPak and you will find it will eat data like crazy. I opted to sign on to ATT Uverse and configured my phones and other devices to the WiFi on the Uverse system. It took about 5 minutes to completed the configuration. I was using 10 to 12 GB monthly to support 5 devices. Even if you use Verizon DSL, you are still subjected to same GB allotment. In my area, Verizon DSL is not available. With Uverse, I have 250 GB monthly to use, and I have not even come close to using anything of that magnitude. I reduced my GB package with Verizon to 2 GB per month and since having ATT Uverse, I never use more than 1GB a month with Verizon.
I have no problem with Verizon cell phone service as we get a much stronger signal where we live than you can with ATT or any others. It is just my opinion, but if you are running multiple devices off Verizon Jetpak, you will eventually spend a fortune to keep pace. I pay $60 a month for 18 Mbps speed, although ATT have packages that cost much less. But, it saves me a bundle each month. The cost of Uverse alone is worth not having to run everything through a Jetpak.
If you have the option to use another DSL service provider in your area, I recommend dumping the Jetpak and sign on with another carrier.

Help - Tech Support Lost my Actions and Custom Panels

Lord only knows what else I've lost. (CS6 - 64 bit) Anyhow, somehow my blur gallery (Tilt-Shift, Iris and Field) got screwed up. Whenever I brought them up, they wouldn't work and I couldn't get out of the gallery.
I called tech support and after taking control of my computer, he reset my Preferences and all was well - or so I've thought. Now I find I've lost my custom Actions and Panels.
Is there a way to retreive these and other things I may have lost, or must I start from square one?
Gerry

Noel Carboni wrote:
Do you have a backup of your preferences area?
Sorry I'm just getting back to you folks. I found where CS6 keeps my preferences. Then I went to my NAS to find the file backups and after reloading my backup program (long story) I eventually copied all the stuff back to where it was supposed to go.
Thanks everyone; I'm back up until the next time Photoshop surprises me with the unexpected!
Gerry

Having trouble with CS5 tech support in India: want to contact US support or customer service

I am sorry to post this question, but I have tried everything else I can think of to solve my problem. I think that I am suffering from a minor bug in updater. When I run it, it seems to install everything except Embedder 3.1[sic?]. I called tech support to report the issue. I reached the service center somewhere in India. A very polite individual ran me through an extensive (over an hour) series of diagnostics, including uploading a log of my problem. He had no solution, but said it was not either my hardware or software. I figured that the bug would be reported, and Adobe would get back to me sooner or later with a fix.
Unfortunately, the service center does not seem to have a procedure in place to deal with a problem for which there is no known cause, or solution. Three days later, I received a follow up call. Another hour on the phone, running diagnostics. Same result as before. Three days later, another call from a level 1 tech support representative. Same questions. At this point, I requested to speak to a supervisor. A week later, I tried to explain to the supervisor that they needed a procedure to programmers, or someone who keeps track of unsolved bugs. Guess what, I'm getting called again by level 1 tech support, with the same diagnostic routines. Speaking of infinite loops.
No one will put me in touch with someone at Adobe, in the US, to whom I can report the procedural issue. I really appreciate the follow up, but the pointlessness is driving me crazy. If I decline to run the same diagnostic for the fourth time, they want to close the case. I have been using some of these products since Photoshop 2. I am at least marginally competent on a Mac. Can someone tell me how to contact Adobe in the US to give a real live person feedback on what I perceive to be a procedural problem. Every number I try puts me back in India. Finally, and with all due respect, most of the representatives, while very polite, have trouble speaking and understanding English (especially colloquial English words like "sure", "OK" and "right").
Bottom line, I would like to speak to someone in the US about the tech support service. Their effort is good, but the results are driving me crazy.

I realize this. When calling prepaid cus service it only gives you the option to input your #. If you dont the system hangs up on you. When I input my number the system doesnt recognize it and hangs up on me.

No Support by Customer Support or Tech Support

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