Macbook 13-inch Restart your computer screen wont go away

Yesterday i was moving my music and cleaning up some pictures and my new 1 month old macbook froze i could move the mouse though i waited 5 minutes and nothing so i restarted it and now every time a grey screen comes up saying restart. I have tried going into safe mode but does not let me just goes to grey screen i have repaired hard drive using install disk i just need to fix this or find a way to backup everything up like an archive and install need all the files because u have a assignment on there that i need to pass my certificate.
. I was on 10.6.4
. Bought in 2010

Either you have a serious hardware problem or will need to erase the hard drive and reinstall OS X. What you experiencing is called a kernel panic. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

Similar Messages

Can't get past a grey "you need to restart your computer screen"

Hello,
I have a few month old iMac 27" i7 quad core for music use and did an update this morning which consisted of an itunes update and update to the screen firmware and two other things I can't remember. Do the usual install and restart business and am now met with the following error:
panic(cpu 0 caller 0x558271): "Unable to find device driver for this platform: \"ACPI". \n"@/SourceCache/xnu/xnu-1504.3.12......................
Debugger called: <panic>
Backtrace (CPU 0) , Frame: Return Address (4 potential args on stack)
7 lines of numbers and letters (please let me know if you need these)
BSD process name correspoding to current thread: Unknown
Mac OS Version:
Not yet set
Kernal Version:
Darwin Kernel Version 10.3.0...............
System uptime in nanoseconds: 322691563
This is on the grey screen with the multi lingual "you need to restart your computer message"
Holding shift on startup bypasses the screen and allows me to eject the disk and boot in safe mode or whatever it's called but the bar down the bottom fills up and I'm just left with the rotating bars and the apple logo.
I have tried a few different suggestions I have found on other threads about holding a certain key to start in safe mode or something to that effect but nothing has worked.
I have inserted the OSX install dvd that came with the computer and restarted but that did nothing and now I cannot eject it.
I have backed up a lot of the stuff on there but it will be a huuuuuge inconvenience if I lose the data on this thing.
Any help is greatly appreciated!
Cheers,
Stephen

This is called a "kernel panic" (the multi-lingual restart screen). Solving them can be tricky. From the sounds of it, you can probably rule out hardware, but you probably have pretty severe system damage, probably caused by bad hard drive damage. But without more information, it's hard to say. Try looking over [the X Lab FAQ on resolving kernel panics|http://www.thexlab.com/faqs/kernelpanics.html].

Did anyone else have a 'you must restart your computer' screen today?

I leave my imac on 24/7. This am, I switched from my wifes user profile to miine, checked my email, got done, closed mail, and was going to open my browser (firefox) and the screen dimmed (like before going to screen saver) and then a gray message box about 3" X 4" with the circular power icon image in light gray background came on in the center of the screen, saying "You must restart your computer-please hold down your power button until computer shuts down (paraphrased). Nothing was going to allow me to do anything else (no cursor movement with the mouse, esc did nothing)so I powered down, and let it restart. Seems ok, I just want to know if anyone else has ever seen or experienced this happening. What entity would facilitate this restart? Apple? My ISP? Some spyware?

OK....I used the 'maintenance' utility, and ran scripts, repaired permissions, etc. When my computer restarted, I went to my wifes profile, ran 'disk utility' to repair permissions on her profile. Then I opened her browser and cleared her data, ie search cache, website cache, everything except her logon data. When that was done, I went back to my profile, and opened the browser. I'm at that point now, and all seems to be well. But then it seemed well when this first occured. Any guesses as to why this happened or what might have caused it to happen? A program conflict? A visit to a data-mining webpage? I know that some will tell you (or me) that macs are supposedly immune to viral or malware attacks, but there also are those who will argue that it is impossible to protect any computer, even a mac, from all infections. So, part curiosity and part pessimism create a curiosity. Any input would help.
Thanks.

I keep getting the " restart your computer " screen

My iBook G4 goes to the gray "You need to restart..." screen minutes after start up. It won't let me run permission repair before it locks me in the the gray box screen.

What you're seeing is a kernel panic.
Do you have extra RAM installed? If so, try taking out the extra RAM and see if that cures the problem.
Other ideas for resolving kernel panics can be found in the article on Resolving Kernel Panics.

My 2007 MacBook Pro keeps receiving "you must restart you computer" screen upon start up

It all started when i was watching videos online and the screen froze. It did this a couple more times and in between these freezes the computer would occasionally freeze during start up while the gray wheel was spinning.
I was running lion. i decided to reinstall snow leopard (dont ask why) and upon doing so ran into a few troubles such as the compter saying my log in password was incorrect. after sorting all this the computer was fine for a day or so til it froze again, this time while watching a video from a usb flash drive.
from that moment on, i have not been able to get past the "you must restart your computer" screen. I have tried everything i have found in this forum that relates to my problem to no avail.
i have booted in safe mode, booted in terminal mode and checked the hd which is said to be ok, i have resest the ram, and i have tried to boot from install disk (both dvd and usb flash drive)
after i check the hd in terminal, i typed "exit" to reboot and received this message:
cannot get audit control port
Warning: audit space low <5% free
systemShutdown false
along with others
Please help. this computer is my life line and im way too broke to pay for repairs or god forbid a new one

Correct. I mean wipe and install OS X clean. You should be able to install from USB drive or DVD. Restart your MBP and hold 'C' during starup.
http://support.apple.com/kb/ht1533
You can use the following startup key combinations with Intel-based Macs.
Keystroke
Description
Press C during startup
Start up from a bootable CD, DVD, or USB thumb drive (such as OS X install media).
Press D during startup
Start up in Apple Hardware Test (AHT).
Press Option-Command-P-R until you hear startup sound a second time.
Reset NVRAM
Press Option during startup
Start up in Startup Manager, where you can select an OS X volume to start from. Note: Press N to make the the first bootable Network volume appear as well.
Press Eject, F12, or hold the mouse or trackpad button
Ejects any removable media, such as an optical disc.
Press N during startup
Attempt to start up from a compatible network server (NetBoot).
Press T during startup
Start up in Target Disk Mode.
Press Shift during startup
Start up in Safe Boot mode and temporarily disable login items.
Press Command-V during startup
Start up in Verbose mode.
Press Command-S during startup
Start up in Single-User mode.
Press Option-N during startup
Start from a NetBoot server using the default boot image.
Press Command-R during startup
Start from Lion Recovery1

You need to restart your computer/can't mount Macintosh HD

My problem is a bit of a complicated one and I have a lot of background info to explain, therefore I will try to go into great detail so please bear with me.
A couple of days ago I used Boot Camp to install Windows Vista on my Macbook. Everything was working fine and I used vista with no problems for a few days. Then yesterday I was playing a game in Vista and instead of manually quiting out of the game I took the lazy way out and just pressed the power button on my Mac which I had set in Vista to power down the computer. After a few second Vista shut down like it should have and the computer was off. I then pressed the power button again to turn on the computer. My startup disk at this point was Macintosh HD so I just let it boot up onto that volume.
And that's where the problems began. OS X booted BUT not all the way. It went past the startup chime, past the gray Apple, all the way to the blue screen with the rotating gear. But then it just stopped there. At first I thought the computer was just slow starting up because I shut down from Vista in a strange way but after a substantial amount of time of OS X not going past that point with the blue screen and rotating gear I decided to restart by pressing the power button for a few seconds and then pressing it again to start up. It went to the same place and hanged again. I did this 3 or 4 more times with no luck.
At this point, I consulted my Macbook manual and found out what to do if the computer doesn't start up. The best solution I could find by looking through pages 43 to 45 was to *zap the PRAM*. Simple enough, I restarted the computer and did the key combination and it restarted. Upon being restarted, it no longer went to the blue screen. No, no, not even close. It showed me the gray Apple logo and then after a second or two showed me the dreaded "You need to restart your computer" screen in four languages. No matter how many times I restarted and booted into OS X, it always showed that.
Now I have tried rezapping the PRAM probably ten times now and all it does is it shows me that as I have now learned "kernel panic" screen.
So I thought maybe I could repair the volume using Disk Utility on my OS X Installation DVD. So I did just that. I repaired the Macintosh HD volume. And that's when I noticed something strange. The Macintosh HD Volume was grayed out. I could still click on it and Disk Utility would still display options for what I could do with it but it was greyed out. It didn't take me long to find out that the volume was not mounted. I noticed this because my "Untitled" Windows Vista volume was not grayed out and had an "unmount" button. Again it didn't take me long to figure out that I should just click the mount button and my problems would be over. So I clicked and nothing happened. It just did something for a few seconds but didn't mount it. I don't know how many times I clicked on that **** button (out of frustration) but nothing happened.
And this is where I am now, with no idea about what I can do. My biggest worry is that I'll have to format the Macintosh HD and reinstall OS X but that's really my last, last resort because I have documents that are not backed up anywhere else and it would be a great hassle to restore them. If I was wiser I would have bought backup software for my Mac but I only bought it a month ago and went on an overseas trip in a very far away place a few days after buying it.
Anyway, it would be great if there was some sort of solution to fix this problem without wiping my volume clean. If there is none, and trust me, I'd try anything as long as I don't lose my files, then is there some sort of utility that can back up my volume onto a DVD or external hard-drive or something without booting up into OS X??
By the way, if this helps in any way: I have no problems booting up and using the Windows Vista volume.
Thanks in advance, and please help me.

Hello,
First of all thanks for the reply. The only problem is that I've already tried what you suggested. When I press the option key on the keyboard with the installation cd inserted I see what I am supposed to, the CD, Windows Vista and Macintosh HD. When I select Macintosh HD it does that same thing, goes to the "restart your computer" screen.
If I try to change the startup disk from the OS X Installation disk the only two volumes that show up are "Windows Vista on Untitled" and the "OS X Installation" disk, no Macintosh HD to even choose. I believe the reason for this is because Macintosh HD but as I have already said, it just can't be mounted.
I think the reason that Macintosh HD shows up when I press Option at startup is because Apple has hard-coded it in so that it's always there, no matter if you can actually access it or not depending on whether or not it's mounted.
Right now the best thing for me is to find out how to mount Macintosh HD, if it has to be done manually through Terminal I'll do it, I just need the syntax but something tells me if it doesn't work through GUI it probably won't work through command prompt.
Anyway, thanks for the reply. Let's hope we get something.

I have a MacBook Pro 13.3 OS- MAC OS X LION.Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.

I have a MacBook Pro 13.3 OS- MAC OS X LION.
Whenever I am staring the computer, it says You need to restart your computer by pressing the power button.
I did this number of times and everytime it freezes to the same screen.Solution needed urgently pls.
Thank you for any help in this regard that comes fast.

The details of the kernel-panic report is as follows-
Interval Since Last Panic Report: 1458653 sec
Panics Since Last Report:          6
Anonymous UUID:                    70BA6A**************************************************
Sun Sep 16 23:00:13 2012
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000800028, CR3: 0x000000000a509005, CR4: 0x00000000001606e0
RAX: 0x0000000000000001, RBX: 0x0000000000820000, RCX: 0xffffff801122dc40, RDX: 0x0000000000020501
RSP: 0xffffff80ef3d3da0, RBP: 0xffffff80ef3d3dc0, RSI: 0x000000002b1d78b6, RDI: 0xffffff800342d280
R8: 0xffffff80ef3d3f08, R9: 0xffffff80ef3d3ef8, R10: 0x000000010d901000, R11: 0x0000000000000206
R12: 0xffffff800342d280, R13: 0x0000000000000000, R14: 0xffffff8011cd6500, R15: 0x0000000000800000
RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS: 0x0000000000000008, SS: 0x0000000000000000
CR2: 0x0000000000800028, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80ef3d3a50 : 0xffffff8000220792
0xffffff80ef3d3ad0 : 0xffffff80002c4794
0xffffff80ef3d3c80 : 0xffffff80002da55d
0xffffff80ef3d3ca0 : 0xffffff8000290560
0xffffff80ef3d3dc0 : 0xffffff800026c9c3
0xffffff80ef3d3f40 : 0xffffff80002c3fbb
0xffffff80ef3d3fb0 : 0xffffff80002da481
BSD process name corresponding to current thread: fsck_hfs
Mac OS version:
11E2620
Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 4850001132
last loaded kext at 1796984176: com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2 (addr 0xffffff7f80e16000, size 57344)
loaded kexts:
com.apple.driver.BroadcomUSBBluetoothHCIController    4.0.7f2
com.apple.driver.AppleUSBTCButtons    227.6
com.apple.driver.AppleUSBTCKeyEventDriver    227.6
com.apple.driver.AppleUSBTCKeyboard    227.6
com.apple.driver.AppleIRController    312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    33
com.apple.iokit.SCSITaskUserClient    3.2.1
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCISerialATAPI    2.0.3
com.apple.iokit.IOAHCIBlockStorage    2.0.4
com.apple.driver.AppleFWOHCI    4.8.9
com.apple.driver.AirPort.Brcm4331    560.7.21
com.apple.driver.AppleSDXC    1.2.2
com.apple.driver.AppleUSBHub    5.0.8
com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
com.apple.driver.AppleEFINVRAM    1.6.1
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleAHCIPort    2.3.0
com.apple.driver.AppleUSBEHCI    5.0.7
com.apple.driver.AppleUSBXHCI    1.0.7
com.apple.driver.AppleACPIButtons    1.5
com.apple.driver.AppleRTC    1.5
com.apple.driver.AppleHPET    1.7
com.apple.driver.AppleSMBIOS    1.9
com.apple.driver.AppleACPIEC    1.5
com.apple.driver.AppleAPIC    1.6
com.apple.driver.AppleIntelCPUPowerManagementClient    195.0.0
com.apple.nke.applicationfirewall    3.2.30
com.apple.security.quarantine    1.3
com.apple.security.TMSafetyNet    8
com.apple.driver.AppleIntelCPUPowerManagement    195.0.0
com.apple.driver.AppleUSBBluetoothHCIController    4.0.7f2
com.apple.iokit.IOBluetoothFamily    4.0.7f2
com.apple.driver.AppleFileSystemDriver    13
com.apple.driver.AppleUSBMultitouch    230.5
com.apple.driver.AppleThunderboltDPInAdapter    1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter    1.2.5
com.apple.iokit.IOUSBHIDDriver    5.0.0
com.apple.driver.AppleUSBMergeNub    5.0.7
com.apple.driver.AppleUSBComposite    5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.1
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.driver.AppleThunderboltNHI    1.6.0
com.apple.iokit.IOThunderboltFamily    2.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.1
com.apple.iokit.IOFireWireFamily    4.4.5
com.apple.iokit.IO80211Family    420.3
com.apple.iokit.IOEthernetAVBController    1.0.1b1
com.apple.iokit.IONetworkingFamily    2.1
com.apple.iokit.IOUSBUserClient    5.0.0
com.apple.iokit.IOAHCIFamily    2.0.8
com.apple.iokit.IOUSBFamily    5.0.8
com.apple.driver.AppleEFIRuntime    1.6.1
com.apple.iokit.IOHIDFamily    1.7.1
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    177.5
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.DiskImages    331.7
com.apple.iokit.IOStorageFamily    1.7.2
com.apple.driver.AppleKeyStore    28.18
com.apple.driver.AppleACPIPlatform    1.5
com.apple.iokit.IOPCIFamily    2.7
com.apple.iokit.IOACPIFamily    1.4

I was installing a new update on my MacBook Pro. With only 20% left it said "an unknown error had occured, please restart your computer." Now that I've restarted - I can't log in!

Ok, my MacBook haven't had any issues earlier, until today. At first Safari was acting kind of weird in that sense that a lot of letters were missing when you went on certain webpages, so I thought of updating since an alert-window popped up and notified that new updates were ready to be installed. So I opened up App Store through my Applications-folder and selected update.
First it asked if I wanted to connect my Mac to a powersource but since I had charged the battery to 79% I didn't think it was necessary. So I continued, computer restarted and began installing the updates.
Everything went fine until it was approximately three minutes left. An error message popped up and said something like "An unknown error has occured. Please restart your computer and try again". I pressed OK, rebooted my computer and when it asked for my password I typed it in. After I pressed OK, the computer indicated it was the wrong password. I tried multiple times and sometimes with different passwords... so now I can't simply log in! What's the problem?
TL;DR - Updated mac, failed after five minutes and now I can't log back in since "I have the wrong password"

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password and
     OS X Lion- Apple ID can be used to reset your user account password.

When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error.

When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error. This occured after my macbook pro shut down (because of low battery) while it was installing some updates. Please Help?

Try reinstalling OS X. What version did you have installed? If it's Snow Leopard do this:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

I have the "Hanvon 5040 drawing tablet",it was working perfectly with mac till last month.As soon as i plug the USB of my tablet into my macbook pro the computer is blocked and an error apears: "you need to restart your computer..."nothing works.Any help?

I have the "Hanvon 5040 drawing tablet",it was working perfectly with mac till last month.As soon as i plug the USB of my tablet into my macbook pro the computer is blocked and an error apears: "you need to restart your computer..."nothing works.Any help?

Check with the manufacturer for updated drivers for your tablet.

My mac mini displays a green screen with 'mac os version not yet responded' and 'you need to restart your computer' as a warning message. Inspite of all my tries it doesnt run from the install dvd either.

My mac mini displays a green screen with 'mac os version not yet responded' and 'you need to restart your computer' as a warning message. Inspite of all my tries it doesnt run from the install dvd either.
Please help.

Sounds like you may have a hardware problem since it won't read from DVD, and it is only a year and a half old. Hopefully all it is, is bad RAM*:
http://www.macmaps.com/badram.html

MacBook Air '11 - Grey Power Button with "You have to restart your computer." message. I reopened it and looked @ the details and it said panic and then a bunch of code.

Basically I was playing my game and running Skype, talking to friends and the display flickered and then a grey box with a power button and a message that said "You have to restart your computer." It booted up fine, then I looked at the details and it said something about a panic report and the one program it mentioned was Skype. I haven't downloaded anything off of Skype. I'm scared because I just got this computer as a gift and I don't know what to do and I don't want to make it worse. It's been about 15 minutes and it seems to be running fine. I haven't started up Skype again.

Read about Kernel Panics here: http://support.apple.com/kb/TS3742
Most are the result of conflicting hardware drivers or faulty memory, but in your case it seems Skype may have been the culprit. Make sure you are using its latest version.

Endless "You must restart your computer" loop caused by wireless?

System Version: Mac OS X 10.4.5 (8H14)
Kernel Version: Darwin 8.5.0
Machine Name: PowerBook G4 15"
Machine Model: PowerBook5,6
CPU Type: PowerPC G4 (1.2)
Number Of CPUs: 1
CPU Speed: 1.5 GHz
L2 Cache (per CPU): 512 KB
Memory: 1.5 GB
Bus Speed: 167 MHz
Boot ROM Version: 4.9.1f1
Network
Type: AirPort
Hardware: AirPort
BSD Device Name: en1
IPv4:
Configuration Method: DHCP
IPv6:
Configuration Method: Automatic
AppleTalk:
Configuration Method: Node
Proxies:
Proxy Configuration Method: Manual
ExcludeSimpleHostnames: 0
FTP Passive Mode: Yes
Auto Discovery Enabled: No
Ethernet:
Media Options:
Media Subtype: autoselect
Synopsis
Problem: Endless Black Box "You Must Restart You Computer..." loop
Cause: Printing certain documents (so far one specific pdf file and a text file) through the wireless network at school initiates the problem and then all wireless networks perpetuate the problem thereafter
Steps Taken: Unplugged wireless network - this allows me to log in
-Warning box about fatal crash appears but "Send Report" does not produce any data
-Restarting wireless after login causes no problems
-Waking computer from sleep with wireless enabled causes black box to reappear
-Permissions repair did not resolve anything
-A complete reinstall solved everything until the other day when printing initiated the problem again, after having successfully printed numerous documents wirelessly over the past month
Other strange things my computer does:
-Makes very quite chirping sound with every key stroke (except arrows)
-Usually sits at the grey startup screen with the spinning wheel for a long time and then speeds through login process
-Only restarts successfully every second time after a hard-restart (the first time it just sits there spinning endlessly)
More Details
Problem: Black box appears notifying me "You need to restart your computer" (Kernel panic I believe?) I restart my computer once, and it sits forever at the grey screen with the little wheel spinning. I hard-restart my computer a second time and it logs me in and then the black box reappears... and then the whole process starts over again..
Circumstances: I had this exact same problem occur about a month ago and it happened again under the exact same circumstances. I recently installed a Korean wireless router, some other foreigner had left behind, in my school here in Korea. The first time it happened I was trying to print PDF document wirelessly from my classroom and the black box appeared. Then the whole endless loop began...
That night I tried to fix the problem at home. I was able to log into safe mode but the endless loop persisted when I tried a normal log in normally again. I finally did a reinstall from my external drive using the most up to date image I had created with Carbon Copy Cloner.
The following day I went to school and couldn't resist trying to reprint the suspect document. My freshly installed computer crashed and I was ****** at myself for experimenting so early in the day. Then I tried unplugging the wireless router and restarting and it worked! Then I plugged the router back in and everything was running smoothly again.
Now I have a new problem. If my computer wakes from her sleep with the wireless enabled I get the black box both at school and at home. I'd really like to avoid doing another reinstall... please help!
Thanks in advance!
PowerBook G$ Mac OS X (10.4.5)

Hey Rich,
Think my computer healed herself while I was away this weekend
What I am wondering is if
a Safe Boot will always get you logged in when the
other problems are occurring.
This question prompted me to try starting up in safe mode. I wanted to make sure the problem still persisted so I:
1. Plugged in ethernet cable
2. Turned on Airport
3. Ensured WAN was functioning
4. Shut Down my computer with just like I used to, with all network connections enabled
5. Power ON -> Flawless start up, no black box!
6. Put computer to sleep -> Woke up -> No black box!
Weird eh?
So the only way I can answer your question is based on previous experience. Logging in using safe mode did work the three or four times I used it the first time this problem occurred.
I did nothing to my computer since this error, no updates, no permissions repairs and no sudo daily, weekly, monthly house keeping. When classes were finished Friday night, I came home, put my computer to sleep with Airport off and ethernet unplugged and the following morning I shut her down, hid her in my sock drawer, and left for the weekend!
My only explanation is that somehow reconnecting to the wireless network at school allowed my computer to resolve unresolved issue it was having with that network, the same network that instigated the problem. That's my best guess.
Thanks for taking the time to try and help me out with this issue. The clarification you sought definitely helped us get a more refined picture of the problem. I'm sure this issue will rear its ugly head again in the near future... that is, unless you or anyone else have some ideas about what I could do to prevent this from happening again.
-Greg
FU,
Here's the info you wanted:
-Only restarts successfully every second time after a hard-restart (the first time it just sits there spinning endlessly)
This might indicate a dying backup battery (the one that keeps your PRAM healthy)
My PowerBook isn't even a year old yet, could it be that my battery has died this quickly? Hmmm, another thing I have experienced is that my Mac wont wake from sleeping if I have let the power get so low that she has been forced to sleep.
1. "10 minutes of battery power remaining" box appears
2. Battery depletes and computer enters sleep mode by default
3. I go home and plug computer into power adaptor
4. Computer fails to wake up no matter how long I wait -->power adaptor light does indicate the battery is charging
5. I am forced to unplug my computer, remove the battery and hold down the power switch.
6. Power on -> Date and time settings have changed and need to be set again
Does this sound like the symptom of a low backup battery?
make sure that "Set time & date automatically" in the Date & Time System >Preferences is unchecked.
I've never tried this so I'll give it a shot and see if performance improves.
now it seems almost obvious: 99% looks like a network fault and nothing >to do with your Tiger installation...
Perhaps, I'm no networking specialist, but I have flawless network performance until printing some random document at school over wireless triggers the whole series of events I mentioned above. My home router has never triggered this problem... although I have never tried to print wirelessly at home because I have no printer.
1) how big is your network? (how many wireless and how many wired Macs >access your Router)
At Home: Very small, 1 PowerBook 64 and one iBook G3
At School: Small: Two Windows machines and my PowerBook G4. Wireless box is plugged into the existing router that was there. I have windows printer sharing checked in the "sharing" section of "system prefs"
2) make/model of your router
D-Link DI-624 (Home)
Some crazy old dilapidated korean box (at school)
3) how do you configure your router (via the browser (Safari) or via a >utility/application provided by the vendor)?
I believe I configure it manually... I access the router via web browser and configure my settings
4) make sure DHCP is set to Off/Disabled and set your IPs for both your >Macs and the Router manually
Check, Check
5) If you're familiar with network settings like hosts file, post back your >configuration / make sure your IP addresses are assigned correctly
Not familiar
btw your PowerBook has an AirPort Extreme card or a 3rd party Wireless card?
AirPort Extreme card
Thanks for trying to help FU, hope this information helps you.
-Greg
PowerBook G$ Mac OS X (10.4.5)

Told "You Need To Restart Your Computer"

Background: This is my second MacBook. It is a week 32, I have been using it for 3 weeks now, hasn't given me any serious problems, and is usually kept on (either with activity or sleeping) for several days in a row. The only suspicious thing happening lately is when I turn it on, the screen has flashed brightly really quickly, then back to black quickly, and then it starts to load like normal. So if anyone knows what that is either, it would be of help.
This issue: I was on my MacBook tonight, using the Internet and iTunes, like normal, and out of nowhere the screen dims down and in the middle is a black box that says "You need to restart your computer. Press down on the power button..." in like 4 different languages. So, I did. Then I turned it back on and it loaded fine (but gave me the "Mac OS X shut down unexpectedly" message).
The only thing odd about my use of it tonight would have to be that I was using it on my bed, so maybe not enough air was getting to the bottom of it. Could this cause it to force to shut down?
Once again, this is the only major issue I've had with it so far. My old MacBook had several problems but never the "You need to restart your computer" in the black box one.
Please help!

in a row. The only suspicious thing happening lately
is when I turn it on, the screen has flashed brightly
really quickly, then back to black quickly, and then
it starts to load like normal.
That's normal behavior. Mine does it to.
This issue: I was on my MacBook tonight, using
the Internet and iTunes, like normal, and out of
nowhere the screen dims down and in the middle is a
black box that says "You need to restart your
computer. Press down on the power button..." in like
4 different languages.
You experienced a kernel panic.
http://docs.info.apple.com/article.html?artnum=106227
They are usually hardware related. Disconnect any external devices.
Did you install any third-party RAM? If so, pull it out and run it with just the stock RAM.
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
 An Apple User Group 

Just updated on my iMac and now have continual 'You need to restart your computer ...' What can I do?

Just done routine update on my iMac, it asked me to restart and now have continual 'You need to restart your computer ...' What can I do?
on a grey screen I see:
panic (cpu 0 caller 0xffffff800064ba7b): "Unable to find driver for this platform: \"ACPI\".\n"@/SourceCache/xnu/xnu-1699.26.8/iokit/Kernel/I0PlatformExpert.cpp:1 504
Debugger called: <panic>
can't perform kext scan: no kext summary
BSD process name corresponding to current thread: Unknown
Mac OS version:
Not yet set

Same problem on my MacBook Pro and a bunch of more people here:
https://discussions.apple.com/message/18621731#18621731

Macbook 13-inch Restart your computer screen wont go away

Similar Messages

Maybe you are looking for